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Mortgage 1st & Peak Mortgages Reviews

5.0 Rating 1,514 Reviews
100 %
of reviewers recommend Mortgage 1st & Peak Mortgages
5.0
Based on 1,514 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st & Peak Mortgages Reviews

About Mortgage 1st & Peak Mortgages:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

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Mortgage 1st & Peak Mortgages 5 star review on 21st February 2023
Lucy B
Mortgage 1st & Peak Mortgages 5 star review on 16th November 2022
Jason A
Mortgage 1st & Peak Mortgages 5 star review on 12th January 2022
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Mortgage 1st & Peak Mortgages 5 star review on 11th December 2021
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Mortgage 1st & Peak Mortgages 5 star review on 7th July 2021
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Mortgage 1st & Peak Mortgages 5 star review on 24th June 2021
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Mortgage 1st & Peak Mortgages 5 star review on 17th June 2021
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Anonymous
Anonymous  // 01/01/2019
I was really nervous about looking into re-mortgaging as I had bad credit, but I was never judged or made to feel like I was not good enough even when I was turned down by a company. Elliot must have worked really hard to get everything sorted and not only get me a fixed deal but actually raise some extra cash to get a new kitchen and pay some debt off. Keeley was also helpful and supportive during the final stage of the process. Highly recommended very transparent and open and honest approach to mortgages.
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Posted 2 years ago
Megan has been helping me for many years, 1st as a knowledgeable friend looking over my first ever mortgage offer, to helping arrange subsequent remortgages and then most recently a new mortgage for my new home.
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Posted 2 years ago
Megan Kearney, of Mortgage1st helped me renew my current mortgage. She was extremely professional, courteous and knowledgeable, she explained things in simple terms and i would definitely recommend, thanks.
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Posted 2 years ago
Danny and Amy from Mortgage 1st were incredibly helpful, quick to get back when needed, and always able to provide relevant help and information!
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Posted 2 years ago
Megan Kearney talked us through our re-mortgage and ensured it was the best deal to suit our particular needs and requirements. She is always on hand whenever we have any questions and answers them promptly. A real credit to the business. Thank you very much.
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Posted 2 years ago
Megan Kearney at Mortgage 1st was recommended by a friend and we are so pleased we reached out to her. She was super helpful from the get go. Megan is a very professional, knowledgeable, helpful & likeable person and has made this process extremely easy for us. The price was very reasonable and worth every single penny. I will absolutely be recommending Megan to friends, family & anyone else that will listen 😊
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Posted 2 years ago
This was our second time working with Megan K with regards to our mortgage. Great, friendly advice with meetings to fit around our family life. Was great to know we were in safe hands with such a huge commitment. Would highly recommend
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Posted 2 years ago
*LAUREL IS IN ANOTHER LEAGUE* Mortgage1st is a lavish company to deal with. Easy Efficient and constantly looking to save me money during this problematic time. Communication was instant and delivered with smiles. Laurel gave professional advice with a best friend vibe. Would recommend to anyone!!!
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Posted 2 years ago
Great helpful advice easy and down to earth to talk to will answer any questions the way you understand! Thanks guys
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Posted 2 years ago
Emma B and Amy S were fantastic with the help they gave us in applying for our mortgage. The explained things in great detail and were there every step of the way. Their customer service is 10/10.
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Posted 2 years ago
10/10 from start to finish. I was helped by a lovely lady named Laurel, who was genuinely faultless! I couldn’t not praise her service enough, she was very helpful, has a lovely attitude and ensured my every need to was met. I will most certainly recommend mortgage 1st and Laurel to anyone needing services as such! Hats off to an amazing company and individual
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Posted 2 years ago
Iam so glad i switched to mortgage 1st when looking to remortgage, they have simply delivered what my previous broker couldn't. The service has been outstanding! Oliver Page in particular has been very attentive & never failed to provide excellent customer service,his friendliness and eagerness to help shows how passionate he is about his job. I couldn't ask for more, I highly recommend you try mortgage 1st you won't regret it. Many thanks to Oliver Page and the team.
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Posted 2 years ago
So we had a rollercoaster of a house move. With so much uncertainty around the mini budget fiasco, a potential other house that last minute no longer became an option and mortgage applications with our previous provider being basically impossible. We were in despair. Then Ayesha from mortgage 1st called and answered every prayer we had. She was professional, reassuring and laser attentive with updates and selecting a product perfect for us. When were first spoke to her we were terrified 9f our dream house being beyond our reach. Every bit of her work made us feel a step closer and now we are here. The kids love their house and we feel perfectly settled. I would recommend mortgage 1st in a heart beat. Ayesha was superb in her role in make our future secure. It may be a day job or a career to them, but I would like to appreciate that it's has defined our lives and I'm very grateful for them.
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Posted 2 years ago
Natalie was again amazing! Gave me all the options, and we were able to discuss any concerns or questions I had. Natalie is so professional and knowledgeable and helped me to get the best deal for me and so with her guidance have sourced an amazing deal. I can't wait to donit all again with her, always a pleasure dealing with such a friendly, honest and reliable lady. Thanks Natalie here's to doing it all again next time.
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Posted 2 years ago
Having never had to go through the process of buying a house/getting a mortgage by myself before I had no idea what I was doing - however from the initial phonecall with Gemma I was immediately put at ease and she made the whole process stress free and simple. I am extremely happy with the service I have received and cannot recommend you enough. Gemma you have been absolutely fantastic. As has Preet who took over whilst you’ve been on holiday. Thank you so much :-)
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Posted 2 years ago
Excellent service from Craig and Keeley. Fast, efficient, great communication and got the best offer for me. I will certainly be using mortgage 1st every time I require a new mortgage. 100% recommended.
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Posted 2 years ago
I would like to thank Kirsty & Jonathan at Mortgage 1st, they were both really helpful and I felt the customer service was personalised to me. Really smooth process, no dramas and very clear process. Thank you.
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Posted 2 years ago
I would like to thank Sophie Weaver and Keeley Craig at Mortgage 1st for arranging my mortgage. They acted professionaly and efficiently and explained the process exceptionally well, which was really comforting as a first time buyer. I cannot fault any part of this service, from the initial call to the mortgage offer. I am confident they would deliver an exceptional service to anyone and for that reason I cannot recommend them enough. A friendly service at a time that can be very stressful!
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Posted 2 years ago
I would like to thank Sophie Weaver and Keeley Craig at Mortgage 1st for arranging my mortgage. They acted professionaly and efficiently and explained the process exceptionally well, which was really comforting as a first time buyer. I cannot fault any part of this service, from the initial call to the mortgage offer. I am confident they would deliver an exceptional service to anyone and for that reason I cannot recommend them enough. A friendly service at a time that can be very stressful!
Helpful Report
Posted 2 years ago
Me and my wife have just used mortgage 1st for the first time, and needless to say we will be back for all our mortgage needs in the future. Sophie Weaver and Amy Skinner were absolutely amazing.. nothing was too much trouble for them. We had already decided on a very specific set of needs from our first mortgage, from the duration of the mortgage to the monthly budget and deposit level to initial fixed rate terms, and not only did they find the perfect product for us (something I had been trying to do on my own for a quite some time) but the whole process from enquiry to final offer took less than a week. My mind was well and truly blown by this service and I will be recommending to all my friends and family. Thank you mortgage 1st!!
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Posted 2 years ago
Mortgage 1st & Peak Mortgages is rated 5.0 based on 1,514 reviews