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Mortgage 1st Reviews

5.0 Rating 2,065 Reviews
100 %
of reviewers recommend Mortgage 1st
5.0
Based on 2,065 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st Reviews

About Mortgage 1st:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

Write Your review

Mortgage 1st 5 star review on 21st February 2023
Lucy B
Mortgage 1st 5 star review on 16th November 2022
Jason A
Mortgage 1st 5 star review on 12th January 2022
Andrew &
Mortgage 1st 5 star review on 11th December 2021
Katie B
Mortgage 1st 5 star review on 7th July 2021
Anonymous
Mortgage 1st 5 star review on 24th June 2021
Stephanie H
Mortgage 1st 5 star review on 17th June 2021
Nicole C
1
Anonymous
Anonymous  // 01/01/2019
Very helpful and I didn't have to do a thing
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Posted 2 years ago
From my first Initial call to Mortgage1st it was quick and easy to lay out my mortgage requirements, from then on it took away a lot of time and energy as mortgage1st got to work on finding a suitable lender which left me just to provide the necessary documentation to support the application. I would highly recommend their services for your mortgage needs.
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Posted 2 years ago
We cant thank Elliot, Katie and Amy enough for everything they done to help us. During a long and stressful wait they were always on hand to help and provide as much support and answers as they could. They made what we thought was impossible, possible. Cannot thank or recommend them enough!
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Posted 2 years ago
Very friendly staff who dealt with our case, asked us lots of questions to get to know what we wanted within our mortgage.
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Posted 2 years ago
Edward and Preet handled our holiday-let mortgage application perfectly. In less than a week, we went from advice to formal offer, with minimal form-filling, no fuss, and clear guidance. We cannot wait to take the keys to our fabulous new holiday home, thanks to the top team at Mortgage1st!
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Posted 2 years ago
I have used Mortgage first to help with buying my house and again for my mortgage renewal. The process is made so easy and there is advise available at every step of the way, I'm honestly so glad I chose Mortgage first. Massive credit to Sophie Waever and Anne Jones, they have both been fantastic throughout the whole process. Will 100% be using Mortgage first again when my next renewal is due.
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Posted 2 years ago
Carl and Anne were really professional and diligent with my re-mortgage and came up with a deal that met my needs.
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Posted 2 years ago
Amazing service from Joe and keeley. Slick, professional and quality. Really great company and will use again
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Posted 2 years ago
We have had a great experience Mortgage 1st all the team have been incredible helpful and made the process super easy, special thanks to Stephen who helped us through our whole house searching process and was always on had to answer questions we had and made sorting our health insurance out a breeze as well. Extremely happy, thank you for helping me and my partner purchase our first home!
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Posted 2 years ago
Had the honour of working with Daniel Sykes and Anne Jones, both were extremely helpful, efficient and quick in responding and getting us an offer. Would reccommend.
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Posted 2 years ago
Very happy with the support and guidance provided by Harriette and Keeley. They made the overwhelming process of completing the application, so seamless for us. We really appreciate everything.
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Posted 2 years ago
An informative and educated process in a fast moving market. Edward and Keeley always made me the priority rather than the ease of product on offer, which I hugely appreciate. Thank you
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Posted 2 years ago
Mark was so helpful so professional am so glad my sister she recommended him I just wanted to say thank you to the team and Mark
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Posted 2 years ago
Chris and Keeley have been absolutely amazing even when we were cutting it fine to re mortgage as christmas and new year in between, very quick to reply to any questions. Would recommend 100% Thank you both
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Posted 2 years ago
Megan is an incredible advisor and will never push you over your limits. She gives fair, honest advice and works so hard to get you the deal you deserve. We couldn’t value or recommend her more than we do.
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Posted 2 years ago
Laurel and her team were great! I was really nervous about getting a mortgage and going through the whole process on my own. Laurel helped me with absolutely everything and was quick to respond to me with all my queries. I am so thankful to her and the team for helping me. Would highly recommend!
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Posted 2 years ago
From the first conversation to completion day Shaun Burke was fantastic with his advice and guidance! Always on hand and answered questions quickly. Sharlene Risden was also great and dealt with the processing of the mortgage quickly and was on hand to answer questions, and kept us up to date at all steps. Would highly recommend Mortgage 1st!
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Posted 2 years ago
Had the pleasure of having Danny as our mortgage advisor throughout our house buying process. He was top drawer, couldn’t have asked for anything more from him. No stone unturned, explained everything in both good detail but also clearly and in a way which made what is a complicated process easy to understand. He was across absolutely everything and was just brilliant throughout. Cannot recommend him or Mortgage 1st highly enough!
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Posted 2 years ago
Dealt with Daniel sykes and Keely Craig, nothing short of absolute professional throughout the whole process. Couldn’t have done it without them 10/10 would recommend to anyone searching for a mortgage
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Posted 2 years ago
Chris and Anne have been absolutely fantastic throughout the entire process.
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Posted 2 years ago
Mortgage 1st is rated 5.0 based on 2,065 reviews