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Mortgage 1st Reviews

5.0 Rating 2,065 Reviews
100 %
of reviewers recommend Mortgage 1st
5.0
Based on 2,065 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st Reviews

About Mortgage 1st:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

Write Your review

Mortgage 1st 5 star review on 21st February 2023
Lucy B
Mortgage 1st 5 star review on 16th November 2022
Jason A
Mortgage 1st 5 star review on 12th January 2022
Andrew &
Mortgage 1st 5 star review on 11th December 2021
Katie B
Mortgage 1st 5 star review on 7th July 2021
Anonymous
Mortgage 1st 5 star review on 24th June 2021
Stephanie H
Mortgage 1st 5 star review on 17th June 2021
Nicole C
1
Anonymous
Anonymous  // 01/01/2019
Informative, friendly staff. Quick process from start to finish, would recommend for first time buyers and seasoned movers alike - takes away the headache and hassle. Katie Murphy & Carl Robbins both very professional and quick to respond.
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Posted 2 years ago
I was recommended Mortgage 1st by a comparison website. I was extremely short on time as my offer was accepted on a great property and my previous mortgage advisor stalled in providing me with a definite answer to only eventually say that they can’t do anything for me. I spoke to Lucy on a Friday morning and in a matter of hours she had an Agreement in Principle for me. Lucy was always proactive, responsive and personable with me. I know she really cared. I eventually proceeded with making a full mortgage application and received the offer in a diligent two weeks! The mortgage processor Keeley was equally brilliant and got straight to the point as to what she needed and why. I am ecstatic and will always trust 1st mortgages in the future. I told Lucy this - she is worth her weight in gold!
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Posted 2 years ago
Very quick to respond to questions and explain things .
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Posted 2 years ago
Knowledgeable staff (i dealt with Oliver) who give honest opinions and information to lead you to the best deal. Would recommend.
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Posted 2 years ago
Best service received by far. Staff are very professional, deals with individual cases professionally and in detail. Communication is absolute class. My hats off to Lauren who did exceptionally in attaining my mortgage when all hope was lost. Shout out to Preet and the rest of the team. Highly recommended, YOU WON'T REGRET!!!!
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Posted 2 years ago
Very helpful, answered all my questions and was a fast process. I’m very happy that I chose them and I would recommend it to everyone
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Posted 2 years ago
The ladies in the team were fantastic, Sharlene and Harriette were great. I had numerous delays with getting stuff agreed in the lending and solicitors. They were checking and chasing things up, it ensured I got to lock in a great rate. I highly recommend using Harriette as a broker, her knowledge of the market is excellent and knows how to find the best deals, better than going to find your own.
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Posted 2 years ago
Wonderful service from Chris and Preet, made my application and Every step easy and stress free
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Posted 2 years ago
Mortgage 1st are reliable and keep you updated throughout the whole process. We had Chris and Preet for our application and they were both fantastic the whole process With being new to the mortgage industry we felt reassured the whole time. Definitely recommend to any first time buyers etc.
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Posted 2 years ago
Very professional and efficient
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Posted 2 years ago
Very friendly, knowledgeable and helpful with securing our mortgage.
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Posted 2 years ago
Very happy with mortgage 1st. Antonia Baron was my advisor, she was very thorough and submitted my application within 48hrs of first contact. Amy Skinner was a conscientious case handler throughout. Received mortgage offer in 14 days. As an older borrower who needed a guarantor mortgage in a hurry, this was not a free service but genuinely consider it money well spent. Highly highly recommended 😍
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Posted 2 years ago
As a first-time buyer, I was looking for a 95% LTV mortgage with a VISA (which is not the best combination) but Sam found a lender pretty quickly and Mortgage 1st is the only broker who didn't wanna charge me. Sam's attention to detail was remarkable. He took the time to understand my unique financial situation and aspirations, ensuring he tailored his advice to meet my needs. Anne dealt with the processing of the application and made an effort to provide me with regular updates during the undertaking. Anne and Sam tirelessly promptly answered my queries and meticulously handled the paperwork. And I got the mortgage approval from the lender within a week! Highly recommend Mortgage1st
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Posted 2 years ago
Massive thank you to Lucy W, for helping me and my partner navigate the setup of life insurance! I found it challenging to understand the terminology and options available online on my own. Lucy gave very clear advice and instruction on how to best select the right insurance for us. I would highly recommend her as an insurance broker, she was approachable, reliable and overall very professional. I am sure we will be in contact in future for mortgage advice. 5/5! Many thanks again Lucy for all your hard work and help!
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Posted 2 years ago
Very pleased again with the mortgage 1st team. Would highly recommend.
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Posted 2 years ago
Very easy experience, attentive staff. Working hard to update you every opportunity they have. would highly recommend
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Posted 2 years ago
Really supportive and fast!
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Posted 2 years ago
Lauren Miller and Lewis Atkins have both been great to work with; providing quick and concise help where needed. We have worked with Lauren for years now and will continue to do so!
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Posted 2 years ago
Really happy with the service from both Lauren and Keeley. I can’t believe the speed from when we started the application to receiving a mortgage offer. Both on the ball and easy to get hold of at all times. Thanks for your help, will be using again for my next property purchase in the new year.
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Posted 2 years ago
Oliver Page at Mortgage First was brilliant. He helped us in so many ways and found us a great deal. Couldn't recommend him and this company enough.
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Posted 2 years ago
Mortgage 1st is rated 5.0 based on 2,065 reviews