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Mortgage 1st Reviews

5.0 Rating 2,065 Reviews
100 %
of reviewers recommend Mortgage 1st
5.0
Based on 2,065 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st Reviews

About Mortgage 1st:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

Write Your review

Mortgage 1st 5 star review on 21st February 2023
Lucy B
Mortgage 1st 5 star review on 16th November 2022
Jason A
Mortgage 1st 5 star review on 12th January 2022
Andrew &
Mortgage 1st 5 star review on 11th December 2021
Katie B
Mortgage 1st 5 star review on 7th July 2021
Anonymous
Mortgage 1st 5 star review on 24th June 2021
Stephanie H
Mortgage 1st 5 star review on 17th June 2021
Nicole C
1
Anonymous
Anonymous  // 01/01/2019
Keeley & Harriette made my mortgage process so simple start to finish and made it a very easy process. Thank you so much.
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Posted 2 years ago
As expected from Mortgage 1st, 1st Class service from start to finish from Edward, Shaun & Anne
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Posted 2 years ago
We very pleased with the way mortgage was deal with. They offered the best deals , took time to search for our insurance. They were quick to reply to our emails replying the same day. Explained every detail and made sure we understood processes before we signed any paperwork We glad we chose Mortgage 1 to deal with our mortgage and insurance. I will always recommend them.
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Posted 2 years ago
I had totally given up hope of getting a new mortgage. However, contacting Mortgage 1st was the best thing I have ever done. Elliot was absolutely fantastic at every stage of the process from beginning to end. His colleague Preet was also very helpful as the application progressed. I was very pleased and impressed at how quickly everything was done - stress free. I highly recommend this company they got me a fantastic deal - thank you.
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Posted 2 years ago
Fantastic service from Isla and Keeley. My current lender was keen to move me onto a new deal at a higher rate, but they found a way to keep my existing terms (which pre-date the interest rate increases over the last couple of years).
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Posted 2 years ago
A great service from Chris, who was very proactive and informative ensuring we got the best mortgage deal. Thank you!
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Posted 2 years ago
I received stellar services from Mr Daniel Sykes and I would wholeheartedly recommend him everyone without hesitation. I received clear answers to all my questions and he helped me choose the best deal!
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Posted 2 years ago
As a first time buyer Shaun and Anne have been amazing! Everything was explained simply and any questions were answered the same day. Very happy with the service provided and I will be recommending them to family and friends.
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Posted 2 years ago
Myself and my fiancée have just had our first mortgage offer, we couldn't have done it without Danny and Sharlene's help, they have both been amazing. I said to Danny when we first spoke that he's going to have to explain everything like he's talking to a 5 year old, and he made the whole process feel very seamless. Thanks again!
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Posted 2 years ago
fist class and very quick well done all the team. thank you
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Posted 2 years ago
Lucy and Keeley were fantastic and helped us get our mortgage quickly and easily. They kept us informed every step of the way and answered all of our questions in a timely manner. Thanks a lot for all the help
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Posted 2 years ago
Carl was brilliant. He understood exactly what I needed from a mortgage, explained everything clearly, and made sure I was getting the best deal.
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Posted 2 years ago
Harriette and Keeley Craig from mortgage 1st helped me a lot to get mortgage offer on time. They responded quickly via emails. Thank you very much Harriette and Keeley Craig . I would recommend their service.
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Posted 2 years ago
A professional and friendly service as always from Mortgage 1st. Mark and Lewis have both gone above and beyond to help find us the best rate.
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Posted 2 years ago
Mortgage 1st we’re an absolute pleasure to work with. My contacts were Sophie Weaver and Keeley Craig. Both of these ladies provided an A* customer experience that I’ve not experienced in any other business. Friendly, approachable, knowledgeable and provided outstanding communication. My mortgage offer was better than I expected with Sophie securing me a fantastic deal with a great provider. Thank you both!
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Posted 2 years ago
Sophie's assistance was invaluable, as she provided clear explanations and ensured a swift and efficient process throughout. She is truly an asset to the Mortgage 1st team.
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Posted 2 years ago
Excellent communication, prompt response to email.
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Posted 2 years ago
My second time working with Elliot at Mortgage 1st. I really found the service and remortgaging process less stressful. Smart and efficient service. Highly recommend.
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Posted 2 years ago
This is my third time working with Laurel at Mortgage 1st, and each experience has been exceptional. She consistently goes above and beyond, securing my latest mortgage offer in a remarkable 10 days! Her expertise and efficiency are truly impressive. I also want to highlight Amy from the internal admin team. She consistently provided prompt and helpful support, answering my questions and calls immediately. Thanks to Laurel and Amy's outstanding service, the entire mortgage process was seamless and stress-free. I highly recommend Mortgage 1st to anyone seeking a smooth and efficient mortgage experience.
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Posted 2 years ago
Always there to answer questions and help, especially with the trickier services like remortgaging
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Posted 2 years ago
Mortgage 1st is rated 5.0 based on 2,065 reviews