Modern Living Reviews

Name: Modern Living
Address: 2-4 Duncome Way, Bradford
Rating: 4.70

4.7 Rating 1,137 Reviews

94 %

of reviewers recommend Modern Living

Company Reviews

Metrics

Info

4.7

Based on 1,137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01274 541236

Email:

sales@modernlivingdirect.co.uk

Location:

2-4 Duncome Way
Bradford
bd8 9SY

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Modern Living 5 star review on 28th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product, arrived within time-frame. Courier could have been more helpful.”

Helpful Report

Posted 7 years ago

Hi. Sorry to hear there was an issue with the courier. We hate it when that happens as it reflects badly on us. Send us a message and we'll look into it further for you. Thanks, Craig.

Posted 7 years ago

“Excellent customer service, being knowledgeable and helpful.”

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Posted 7 years ago

Thank you. Glad to hear everything was good.

Posted 7 years ago

“Ordered the tap on Tuesday and was with me on Thursday. Good product and good price. Thanks - Michael”

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Posted 7 years ago

“I needed a RAK basin without the pedestal and they had the best price. Took about 5 days for delivery but was easy enough.”

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Posted 7 years ago

“Hi. My hood was delivered on the day promised with a call the day before to give a 2 hour window. Very good so far, we've not installed the hood yet but it looks great.”

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Posted 7 years ago

“Ordered double drainer sink on Tuesday afternoon received delivery Wednesday morning. Very impressed with delivery time and professional service provided by staff over the phone.”

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Posted 7 years ago

Thanks Anita. We do try and get our orders dispatched as quick as we can and I'm please you found the process easy and quick. :)

Posted 7 years ago

“The guys were very helpfull all throughout. It was a pleasure doing business with them.!!”

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Posted 7 years ago

“Found this company by google, they were helpful from the start. Immediately interested and helpful (unlike some others I tried). Very helpful with my slightly confused thoughts about what I needed (including 'comfort height' toilet), gave good detailed advice about what to order. Offered good delivery date then managed to bring that forward a day. (I'd found a plumber quicker than expected.) All with great communication on phone and by email (photos of choices etc.), The new bathroom I have is lovely - sit-up bath, wash-hand basin, new toilet all excellent quality and functioning well. I cannot recommend them too highly. Thank you.”

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Posted 7 years ago

Thank you Mrs Massara, that's really lovely of you to say. Equally we found you lovely to deal with and were more than happy to try and get the best solution we could for you. I'm delighted everything worked out.

Posted 7 years ago

“Bought a Luxair ceiling extractor fan in June. Dealt with Craig throughout. Craig was the reason I purchased it from Modern Living. Lots of companies price match but on top of this Craig really went the extra mile with his advice and when there was a potential delay with the delivery he liaised with the supplier to rectify this. Thanks Craig.”

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Posted 7 years ago

Aw shucks. Thank you for the kind words. Craig

Posted 7 years ago

“All went smoothly and the sink arrived ahead of schedule”

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Posted 7 years ago

Excellent to hear. Thank you for taking the time to leave a review, they are always appreciated.

Posted 7 years ago

“Great customer service, ordered ceiling based extractor for kitchen. Just after order being placed on line, sales representative phoned me to check requirements in more detail and advised I needed filters for unit which I had missed, prompt amended ordernsomi received as on delivery. Also guided my builder as to deployment options available. Also delivery of unit was well orchestrated as driver gave me time window of ETA and updates. Would recommend to friends and family.”

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Posted 7 years ago

Thank you so much for the excellent feedback. We appreciate it very much.

Posted 7 years ago

“Staff were really helpful. Excellent service”

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Posted 7 years ago

Thank you so much. Glad you were happy :)

Posted 7 years ago

“Good website, The goods I ordered - replacement grease filters for a Bosch cooker hood - arrived next working day. The shipping company provided accurate up to the minute tracking so I was able to tell that the goods had been delivered to the wrong address. I called them and the driver returned to the location and I received the goods within the hour. Excellent service all round.”

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Posted 7 years ago

Thanks John, we had no idea there was a mix up with the delivery, so we're glad you able to get it sorted with no fuss.

Posted 7 years ago

“Hi I recently ordered a sink from modern living. The product was great. However unfortunately they did not live up to their next day delivery promise.”

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Posted 7 years ago

Thanks for the review Mrs Patel, we are pleased you like the double drainer sink. Sorry about the small delay with the delivery. Although we dispatched on the same day for next day delivery, our couriers, APC had a breakdown and all freight from Bradford was delivered the following morning. We did our best and helped track it down and get you the information you needed, but it was out of our hands.

Posted 7 years ago

“Very customer friendly. We were offered a choice of delivery time to suit our needs and the staff were very accommodating in arranging delivery to suit us. Delivery was punctual and the flooring we bought was delivered in excellent condition.”

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Posted 7 years ago

Thank you for taking the time to leave a review. We're so pleased everything went without hitch. We really rate the Amtico click range and I'm sure you'll be delighted when it's down

Posted 7 years ago

“Item arrived damage and Modern Living would not replace. Accused me of damaging it, effectively saying I was a lier when I told them it had been delivered damaged. Very poor customer service, will not be recommending!”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review. It's never nice to say no to people and you word it as if we were unpleasant or unprofessional, which we certainly were not. You reported damage 28 days after delivery. At this point there is no recourse for compensation from the delivery agents and no way to verify how and when the damage occurred - which is how we worded it in the correspondence. Always check within a day anything you have delivered (from any online store). The photos you sent show it would have been clearly visible from looking into the box with even taking the item out.

Posted 7 years ago

“The showroom had many different displays to choose from so it was easy to find a suitable option which would fit the available space together with a full range of wall coverings and accessories.”

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Posted 7 years ago

Thank you so much Mrs Baldwin, hope you love your new bathroom

Posted 7 years ago

“Received in a few days. Easy”

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Posted 7 years ago

Thank you Mr Bannon, that's what we like to hear.

Posted 7 years ago

“Very happy with the service maf provided fully recommend”

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Posted 7 years ago

Many thanks for taking the time to leave us a review.

Posted 7 years ago

“Firstly the price was the best I found for the product I purchased and secondly unfortunately the product was found to be damaged when the packaging was removed, the lady in the Modern Living customer service quickly rectified the situation and a replacement product was delivered by the manufacturer.”

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Posted 7 years ago

Thank you, we do try our best to rectify problems as quickly as we can and we are pleased even though there was a hiccup, you still feel we did a good job.

Posted 7 years ago

Modern Living is rated 4.7 based on 1,137 reviews