Moda in Pelle Reviews

Name: Moda in Pelle
Address: Moda In Pelle, Frontline Building, 34 Enfield Terrace, Leeds
Rating: 4.72

4.7 Rating 31,670 Reviews

93 %

of reviewers recommend Moda in Pelle

4.7

Based on 31,670 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Moda in Pelle:

Founded in 1975, Moda in Pelle has been crafting beautiful shoes for over 40 years.
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.

Visit Website

Phone:

0113 2007 310

Email:

customerservices@modainpelle.com

Moda in Pelle 5 star review on 24th November 2025

1430

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The boots I ordered and the boots I received were not the same. By the time I realised I had thrown the box away and couldn’t return them.”

Helpful Report

Posted 3 weeks ago

“Buying from Moda in Pelle is always a great experience. They are quick efficient and professional. No problems returning unwanted items either. They are always my go to shoe site .”

Helpful Report

Posted 3 weeks ago

“Boots were lovely but unfortunately not the right fit for me. I returned them by DPD tracked service at my cost (£10.45) as no QR code is now provided by Moda in Pelle. The delivery company sent me photo proof of safe delivery, but I received no communication from Moda in Pelle. I have since contacted them via email, showing proof of delivery and am awaiting a response and a refund. I am very dissatisfied with this process and have never encountered problems of this kind with any other company.”

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Posted 3 weeks ago

“Bought a pair oc trainers in the sale for a fantastic price. When they arrived super comfortable and great value.”

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Posted 3 weeks ago

“I needed a present for my mother’s Birthday and I found that Moda In Pelle did very small ladies sizes. So I ordered her a pair of your high quality Beige trainers. She was thrilled with them, as they were narrow, light in weight and also had a wedge sole, as she is very petite. She was that thrilled with them, she went on to treat herself in the grey and black too. Thank you so much.”

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Posted 3 weeks ago

“Great selection of shoes, trainers and boots, over the years I've bought both in-store and online,and always had positive experiences of both.”

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Posted 3 weeks ago

“Great Service and customer service care”

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Posted 3 weeks ago

“Really lovely boots and very fast delivery.”

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Posted 3 weeks ago

“Bought the Bezzie Red boots size 5. I find the sole too thin and could feel the pavement when walking, left me in pain. I don't like thick soles but a nice cusioned inner sock would do the trick and boots are a little narrow around the toe area but hope leather will stretch. There was also a crease on the right boot from somebody trying them, and the internal contents of the box was messy. Surely, returns team should have checked and repacked the boots properly! I would not recommend. Already posted a review but was not published probably because I gave 2 stars! On the plus side, I like the colour, soft leather, heel height and the length up from the ankle.”

Helpful Report

Posted 3 weeks ago

“I'm delighted with my Bezzie boots. They look so smart and make me feel a million dollars. Excellent quick delivery after ordering online.”

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Posted 3 weeks ago

“Very pleased with the excellent service and the shoes I love also.”

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Posted 3 weeks ago

“Sonnia Porvair Black Sandals:- A recent purchase for a friend..She was over the moon..exactly what she was looking for as she wears a lot of dresses and loves smart ankle heels. MODA IN PELLE emailed about order and despatch..The shoes arrived on time well packaged and lovely presentation. I wouldn't hesitate to purchase again ..Thank you Beverly Mason”

Helpful Report

Posted 3 weeks ago

“Shoes are beautifully made. With quality leather. Would like to see the loafer styles with a slightly wider fit, loved them but a little tight across the front for me. Staff in Cirencester store were amazing, polite and extremely helpful”

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Posted 3 weeks ago

“Absolutely love their shoes & delivery is usually within 72 hours. The fact I can pay with Klarna is an added bonus.”

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Posted 3 weeks ago

“After visiting store in York my wife seen a pair of boots in the sale I ordered them on line and everything seemed good but the delivery is on hold with Evri. I ordered another item that arrived on time and was has described overall a great service”

Helpful Report

Posted 3 weeks ago

“Really disappointed with your refund processing timescales and customer service response times. My parcel tracking said my item was received by you on 17th and I am still waiting for the money to be refunded to my account. I used the chat service on 28th Oct to enquire about my refund and I’m still awaiting a response. I emailed on 28th about my refund and didn’t receive a response until 4th Nov. Was told, going by your processing timescales and your records stating the item was received on 22nd Oct, I should receive a refund by 5th Nov (today). There is no money in my account today. You are not meeting your stated response times in terms of replying to emails (it took five days instead of your stated three) or when processing refunds (you say up to 10 working days and I’m now on working day 13 and still waiting). Disappointed and unsure if I’ll order from you again as can’t be guaranteed I’ll get my money back in a timely fashion if the items don’t suit.”

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Posted 3 weeks ago

“Love moda boots delivery is fast refunds not so fast still waiting... unfortunately I had to send boots back as couldn't get up my fat calfs but over the years have bought many ankle boots and would highly recommend”

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Posted 3 weeks ago

“Ordered some gorgeous boots (well everything in Moda is gorgeous! Delivered to the Harrogate shop. Collected them and they're really fabulous. Easy to order and I prefer to collect them in case I'm out when delivered”

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Posted 3 weeks ago

“Great trainers which work well for wide feet. Ankle boots a bit trickier with my misshapen/damaged ankle.”

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Posted 3 weeks ago

“Good service - site easy to use - quality footwear”

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Posted 3 weeks ago

Moda in Pelle is rated 4.7 based on 31,670 reviews