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MODA Doors Reviews

4.1 Rating 1,649 Reviews

78 %

of reviewers recommend MODA Doors

Company Reviews

Product Reviews

4.1

Based on 1,649 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About MODA Doors:

MODA Doors has been created with the sole intention of bringing beautiful design and style to an area of the home which has not seen such attention before.

Our belief is that your doors should be kept in the same regard as your home furnishings, as, after all, they are just as much a part of your home, and on show as much as the rest of your home furnishings are.

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Phone:

01642 936 033

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MODA Doors 5 star review on 12th April 2024

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MODA Doors 5 star review on 15th December 2023

MODA Doors 5 star review on 15th December 2023

88

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased 16 Coventry doors. They arrived without any notice. The first door I opened was of poor quality, paint drips all over it and a depressed area where it looked like an internal baton had sunk. Moda insisted I opened all 16 doors but they also wanted the items to be perfectly packed if being returned. They wanted me to pay for the returns escalating the delivery price from £97 to £304. Very disappointed with the quality and service, they don't even answer the phone any more.”

Posted 2 years ago

Hi Phil, Thank you for taking the time to leave feedback regarding your order with us. For context, the doors ordered were supplied in a primed finish meaning some areas will have paint drips and rough areas. We do advise online that these doors do require sanding before final finishing can take place. Really sorry that this was beyond your expectations of primed doors. In regards to the "defect", we asked yourself to provide evidence of the bowed / sunk baton but received nothing to support this claim. We did inform you that this would be investigated if this evidence was presented but without it there is nothing we can do. As no evidence of a defect to this one door was presented to us, We gave you the choice to return the items yourself or you could use our collection service which typically would be chargeable. As our collection service is a separate service from delivery, this price for this differs and is subjective. This is also not compulsory, you have the right to organise your own return and are not bound to our collection service in any way. Upon further discussion regarding the collection, a free of charge collection was subsequently offered to you but you then informed us that you had decided to keep the doors. From this, we were then unable to offer a FOC collection on items which had been worked upon. Overall, it is disappointing to have received a 1 star review when we offered the assistance you had requested by means of collecting the goods. If you wish to discuss this further, please do not hesitate to contact us. Kind Regards, Moda Doors

Posted 2 years ago

“Disappointed that they sent a door that was damaged and although we should have checked it sooner refused to compensate us in any way Even though we bought a replacement door from them. I thought they could have at least gave us a discount”

Posted 2 years ago

Hi Andrew, Thank you for taking the time to leave us this feedback & I am sorry to hear of the issues reported. Unfortunately, as the claim was made almost 2 month after delivery was completed we were unfortunately unable to assist further. Of course, please do not hesitate to contact us if you have any further questions. Kind Regards, Moda Doors.

Posted 2 years ago

“Ordered a bifold door. Once fitted it was obviously clear it has a defective misaligned hinge and also you can see that the door has a previous repair. I paid good money for a brand new door which this was obviously not. Very unhappy and have emailed you”

Posted 2 years ago

“I ordered a few sets of door handles and was sent something completely different. I have called and emailed asking for the correct product to be sent but have not managed to get hold of anyone. Customer service seems to be non existent so will not be shopping here again.”

Posted 2 years ago

“We are very disappointed with service received. I ordered a handle that was £60 it is too big. My whole family and i got covid and did not contact (14 days) the office that i want return the handle. It is very disappointing to actually not being able to return or at least exchange for something more suitable There was no understanding and no empathy received from moda doors. Its shocking and sad. Their response was: ' We have policies in place for a reason and they need to be adhered to unfortunately. As such, we are unable to return or exchange this item.'”

Posted 2 years ago

“No refund after 1 month. Contact your bank to request charge back. Mine was granted and refund received If PayPal open a case.”

Posted 2 years ago

“Wrong size doors sent. No apology, no refund. Will never use again. Good luck with this attitude”

Posted 2 years ago

“The doors weren't level had to unscrew them and put them level”

Posted 2 years ago

“Doors are expensive and take two weeks to deliver. Having paid over £40for delivery, it costs over £50 to return the door if you don’t like the style once the door has been delivered.”

Posted 2 years ago

“Shocking service - three arrived Damaged and now won’t collect them. The Manager Callum says what you want to hear over the phone and then will go back on his word over email stating he never said it. Now I’ve taken it further legally and they have gone silent - don’t let their cheap prices lure you in, Never had service like this before”

Posted 2 years ago

“Avoid this company. No order and no refund after 6 weeks. Heavily out of pocket”

Posted 2 years ago

“Ordering was easy. Paying was easy. Then the problems began. FedEx tried to deliver goods but failed. Cannot contact FedEx. So may have to cancel order and get a refund and order from another supplier”

Posted 2 years ago

“Doors not as pictured. Should show an image of all size options if they differ so much. Complained but they did nothing.”

Posted 2 years ago

“Once the have your money, they don’t care.”

Posted 2 years ago

“Order number: 15978MD……can you tell me where my order is please”

Posted 2 years ago

“I have not received my moda door so sorry cannot say what quality it is. It states delivery 2-5dats ordered on the 8th November”

Posted 2 years ago

“One of the doors I ordered was damaged so MODA sent a replacement. The damaged door was not collected even after several months and several phone calls. I eventually disposed of the damaged door as it was in the way and MODA took me to court to pay the full cost of the damaged door. Very Poor Customer service.”

Posted 2 years ago

“I paid for the door and i never received the product! I called several times and they just turned me down. They said it been dispatched and i have to contact the delivery company. I did contact them and they said i have to contact MODA door company. I end up take this case further and my solicitor got involved as it is not acceptable pay almost £300 for a product and a t like you don’t have to take any responsibility!”

Posted 2 years ago

“Door was cracked and returned… Am still waiting my refund 7weeks!”

Posted 2 years ago

“Very poor service. Bought about 10 doors never received any confirmation email. Called the office after few times missed my call someone answered and I added another door to my order. When I asked about confimation email I was told I entered incorrect email address. I give him another email address to sent confirmation however, no text regarding the delivery time or confirmation email was received. At the end my order arrived with some damaged and I am still waiting to hear from them.”

Posted 2 years ago

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MODA Doors is rated 4.1 based on 1,649 reviews