Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.71

4.7 Rating 1,702 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Polite, professional and proficient. I will definitely deal with you again. Thanks Bob Lynes.”

Helpful Report

Posted 2 weeks ago

Thank you so much for the lovely review, Bob! We are absolutely delighted to hear that you found our team polite, professional, and proficient. Providing great service with a personal touch is exactly what we aim for, and knowing you plan to use us again truly makes our day. We look forward to helping you again in the future! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“I was very happy with the products my mum and partner both have health issues and it has helped them both.”

Helpful Report

Posted 2 weeks ago

Thank you so much for the lovely review! We are absolutely delighted to hear that you are happy with your products and, most importantly, that they are helping both your mum and your partner manage their health issues. Knowing we have brought some extra comfort and support to your family means the world to us. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Prompt service comfy and sturdy crutches, highly recommend”

Helpful Report

Posted 2 weeks ago

Thank you so much for the lovely review! We are absolutely delighted to hear that you are pleased with our prompt service and that your new crutches are both comfortable and sturdy. Providing reliable support when you need it most is exactly what we aim for. Thank you for your kind recommendation and for choosing us! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Easy ordering, prompt delivery and very pleased with the step.”

Helpful Report

Posted 2 weeks ago

Thank you so much for the lovely review! We are absolutely delighted to hear that you found the ordering process easy, that your delivery was prompt, and most of all, that you are very pleased with your new step. Helping you find the right tools for your home is exactly what we love to do. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Purchased a replacemeent mains cable for my mobile hoist. Easy to order via their website and delivered real quick. Would definitely use these guys again.”

Helpful Report

Posted 2 weeks ago

Thank you so much for the lovely review! We are absolutely delighted to hear that finding your replacement mains cable on our website was easy and that it arrived so quickly. We know how important it is to keep essential equipment like mobile hoists running smoothly, so we're glad we could help. We look forward to helping you again in the future! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Ordered Tens Machine & paid for priority postage . Received item in given time . Overall happy with my Tens Machine. Will definitely use this company again. Thank you !”

Helpful Report

Posted 2 weeks ago

Thank you so much for the lovely review! We are absolutely delighted to hear that you are happy with your new TENS machine and that your priority delivery arrived right on time. Knowing you had a great experience and plan to shop with us again means the world to our team. We look forward to helping you again in the future! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Very good efficient service Very pleased super quick delivery Will definitely be using you again Thank you”

Helpful Report

Posted 2 weeks ago

Thank you so much for the lovely review! We are absolutely delighted to hear that you are pleased with our efficient service and that your order arrived so quickly. Knowing you had such a positive experience and plan to use us again truly makes our day. We look forward to helping you again in the future! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Excellent service and really pleased with the steps for my mother-in-law. Good quality and really easy to use. Would definitely recommend.”

Helpful Report

Posted 2 weeks ago

Thank you so much for the lovely review, Deborah! We are absolutely delighted to hear that you are pleased with the quality of the steps and that they are so easy for your mother-in-law to use. Helping families find reliable, safe solutions for their loved ones is exactly what we aim for. Thank you for your kind recommendation and for choosing us! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“5 star service, not used it yet.”

Helpful Report

Posted 2 weeks ago

Thank you so much for the 5-star rating! We are absolutely delighted to hear that you enjoyed our service. We hope you find the product just as brilliant when you get a chance to use it. If you need any help or have any questions when you do start using it, please feel free to reach out to our team—we are always happy to help! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Purchased Crash wheelchair for emergencies. Very solid and easy to push and at a very competitive price. The only problem is the brakes are a bit difficult to secure. Strong hands are needed but once secured very effective. Paid for express delivery, DPD delivered with care. Well packaged - a box within a box..”

Helpful Report

Posted 2 weeks ago

Thank you so much for the lovely review! We are absolutely delighted to hear that you find your new product so solid, easy to push, and great value for money. Offering reliable, sturdy mobility aids at prices that keep our customers happy is exactly what we aim for. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“We purchased a carers shower screen from Mobility smart for my mother. The screen is well built and delivery was very prompt We’re kept well informed throughout all the order period.”

Helpful Report

Posted 2 weeks ago

Thank you so much for the lovely review! We are absolutely delighted to hear that you are pleased with the quality of your mother's new carer's shower screen and that it was delivered promptly. Keeping our customers updated throughout the order process is very important to us, so we're glad you felt well-informed. We wish your mother all the best with her new screen! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Is satisfied with it though I thought it will come with it cover”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your review. We are glad to hear that you are satisfied with the product itself! We are sorry for any confusion regarding the cover; some of our items are sold with accessories available separately. If you would like to reply with your order details or contact our team, we would be more than happy to help you find the correct matching cover for your item. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Good ramps now feel elevated”

Helpful Report

Posted 2 weeks ago

Thank you so much for the lovely review! We love that your new ramps are helping you feel "elevated" in every sense of the word. Ensuring you have the right equipment to move around safely and easily is exactly what we aim for. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Absolutely brilliant service and I'm very pleased with the new scooter I bought,And the price was amazing.. Thank you so much”

Helpful Report

Posted 3 weeks ago

Thank you so much for the brilliant review! We are absolutely delighted to hear that you are so pleased with your new scooter and that you got it at an amazing price. Helping our customers find the right mobility equipment with great service and excellent value is exactly what we aim for. Enjoy your new scooter, and thank you for choosing us! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Looking for some interesting crutches, rather thsn standard grey. Found mobility smart to be great. Really comfortable crutches, lovely bright orange. Love the flexible foot, makes you feel very safe. Was a problem with my order, they didn't have the blackberry colour i wanted but contacted straight away and told me available colours. Posted quite quickly. Would order again 😊”

Helpful Report

Posted 3 weeks ago

Thank you so much for the lovely review! We are absolutely delighted that you love your new bright orange crutches and that the flexible foot design makes you feel so safe and stable. While we were sorry not to have the blackberry option in stock, we are so glad our team was able to contact you straight away to find a great alternative and get them posted out quickly. Enjoy your colourful new crutches, and we look forward to helping you again in the future! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“I unfortunately had to return an ordered product because it did not prove to do the job I hoped. This was no fault of MobilitySmart. They were quick to send a courier to collect it and repay me for the product less the cost of courier collection.”

Helpful Report

Posted 3 weeks ago

Thank you so much for taking the time to share your review. While we are sorry to hear that the product wasn't quite right for your needs, we are glad that our team could make the return and courier collection process quick and straightforward for you. We always aim to make things as easy as possible when an item doesn't work out. Thank you for your understanding and for choosing us! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Visited the store as my wife had a problem with her knee stroller... absolutely first class service from start to finish... they realy do take customer care to another level. Ashley in the workshop sorted the issue , can't thank him and the team enough. Thank you for the time spent. We will be back. And if you havnt been yet ....why not it's brilliant 👏🏻 👌”

Helpful Report

Posted 3 weeks ago

Thank you so much for the lovely review! We are absolutely delighted that you and your wife had such a fantastic experience visiting our store. Ashley and the workshop team always go above and beyond to get our customers safely back on the move, so I will make sure to pass your kind words directly to him—it will make his day! We really appreciate the brilliant recommendation and look forward to welcoming you both back in the future. Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Lovely Company to deal with. Was advised at every stage of my order which was delivered well packed very quickly. I also queried with them about another item that hadn't been purchased through them and immediately they responded with information I needed. Would definity use this Company again.”

Helpful Report

Posted 3 weeks ago

Thank you so much for the lovely review! We are absolutely delighted to hear that you had such a great experience with our order tracking, packaging, and delivery. Our team always aims to be as helpful as possible, so we were more than happy to assist you with your product query, even though it wasn't bought through us. Knowing you would definitely use us again truly means the world to us. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“I’ve been buying from Mobility Smart for several years now and they’re the first place I look to online. Their standard delivery is always super fast. The fingerless wheelchair gloves last me about three or four months before the leather starts to tear. That may not sound a lot, but with daily use and the stress they’re put under, especially in hotter weather, I’m okay with that, especially as their prices are considerably lower than other online retailers.”

Helpful Report

Posted 3 weeks ago

Thank you so much for the wonderful review and for your loyalty over the years! We are absolutely delighted to be your first choice online. You're completely right about the gloves—daily wheelchair use puts an immense amount of friction and stress on the leather, especially in the heat, so we're really glad to hear they hold up well for you and that our lower pricing makes replacing them affordable. Thank you for being such a valued customer! Thanks From The Mobility Smart Team

Posted 3 weeks ago

“Fantastic service - we'll be shopping with them again!”

Helpful Report

Posted 3 weeks ago

Thank you so much for the lovely review! We are absolutely delighted to hear that you experienced fantastic service from our team. Knowing that you plan to shop with us again truly means the world to us, and we look forward to welcoming you back in the future. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 3 weeks ago

Mobility Smart Limited is rated 4.7 based on 1,702 reviews