Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.69

4.7 Rating 1,073 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,073 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quiet a good gadget. It's a bit small for some tablets that won't fit through the hole. Being so small it is slightly fiddly but it does work. Non slip piece on the bottom is good if you are sitting at a table.”

Helpful Report

Posted 3 months ago

Thank you so much, Gillian Russell, for this honest and detailed feedback! We're glad to hear that you found it "Quiet a good gadget" and that the non slip piece works well when you are sitting at a table. We appreciate you letting us know that it is "a bit small for some tablets that won't fit through the hole" and that it is "slightly fiddly." This constructive criticism is vital, and we will share this sizing and design note with our product team immediately for future improvements. Thanks From The Mobility Smart Team

Posted 3 months ago

“Not had reason to use it yet but looks fine”

Helpful Report

Posted 3 months ago

Thank you for your feedback! We're pleased to hear that the item "looks fine" and meets your initial expectations. We hope that when you do have reason to use it, it works perfectly! Thanks From The Mobility Smart Team

Posted 3 months ago

“Bought for my husband. Found the back cushion a little bulky and quite hard to attach to the bath as the suction pads seem very wide apart.”

Helpful Report

Posted 3 months ago

Thank you for your feedback, Vicki Mills. We're glad you purchased the item for your husband, but we are sorry to hear you found the cushion "a little bulky" and "quite hard to attach to the bath." The suction pads are intentionally wide to maximise safety and stability, but we apologise if this made the attachment difficult. Our support team may have some specific tips to make securing the pads easier. Please call our customer service team at 0800 567 7222 or email us at contact@mobilitysmart.co.uk so they can walk you through the best way to fit the cushion and ensure you are happy with the purchase. Thanks From The Mobility Smart Team

Posted 3 months ago

“Order process and delivery of the seat was very quick and efficient. I was very surprised that the unit did not contain the screws, rawl plugs, or a template for drilling the tiles. I asked for advice on fitting the unit, which was answered very quickly, but totally unhelpfully.”

Helpful Report

Posted 3 months ago

Thank you so much, Peter Barrington Wynn, for your detailed feedback. We are pleased to hear the order process and delivery were very quick and efficient. We apologize for the surprise about the missing components. We need to clarify that the exclusion of both the hardware and the template is due to critical safety and accessibility standards: Screws/Plugs: Are not provided as the wrong type may be dangerous depending on your wall material. Choosing the correct fastener is the customer's responsibility. Template: Is not provided because the installation height must be precisely set using a tape measure to ensure the correct height for the user's specific needs. We are profoundly sorry that when you asked for advice, our team answered "totally unhelpfully." This is unacceptable. If you are unable to fit this yourself, we strongly recommend seeking help from a local handyman. Thanks From The Mobility Smart Team

Posted 3 months ago

“Excellent service”

Helpful Report

Posted 3 months ago

Thank you for your feedback! We are absolutely thrilled to hear that you experienced "Excellent service" from our team. We appreciate you letting us know! Thanks From The Mobility Smart Team

Posted 3 months ago

“looka a good bit of kit”

Helpful Report

Posted 3 months ago

Thank you for your feedback, Ashley Brydges! We're delighted to hear that you think the item "looks a good bit of kit." We're confident the performance will match the look! We appreciate your kind words. Thanks From The Mobility Smart Team

Posted 3 months ago

“Good website, easy to use. Good value for money, and excellent communication and shipping times.”

Helpful Report

Posted 3 months ago

Thank you for this excellent feedback! We're thrilled to hear you had such a positive experience across the board. We're delighted you found our website good and easy to use. It's fantastic to know you were happy with our Good value for money, and that our excellent communication and shipping times hit the mark! Thanks From The Mobility Smart Team

Posted 3 months ago

“Prompt and efficiwnt service. Delivered on time. Would happily use again.”

Helpful Report

Posted 3 months ago

Thank you for this excellent feedback! We're thrilled to hear you experienced "Prompt and efficient service" and that your order was "Delivered on time." We appreciate your business and are delighted you "Would happily use again." That's the best compliment we could receive! Thanks From The Mobility Smart Team

Posted 3 months ago

“Once order placed very good service”

Helpful Report

Posted 3 months ago

Thank you for your feedback! We're delighted to hear that once your order was placed, you received "very good service." We appreciate you letting us know you had such a positive experience. Thanks From The Mobility Smart Team

Posted 3 months ago

“Xxxxxxxxxxxxx”

Helpful Report

Posted 3 months ago

Thank you, Peter Warren, for taking the time to leave a review! We're glad you had a positive experience with Mobility Smart. Thanks From The Mobility Smart Team

Posted 3 months ago

“My item arrived broken but the situation was swiftly resolved & a refund issued the same day”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We are very sorry to hear that your item arrived broken. That is certainly not the condition we want our products to reach you in. We are, however, delighted to know that the situation was swiftly resolved and a refund issued the same day. We believe handling problems quickly and efficiently is essential, and we are glad we could make that process hassle-free for you. Thanks From The Mobility Smart Team

Posted 3 months ago

“Very good and efficient and effective. No complaints ,thank you. CBH”

Helpful Report

Posted 3 months ago

Thank you for this wonderful feedback! We're so pleased to hear you found our service "Very good and efficient and effective." That's exactly the kind of smooth experience we aim to provide with "No complaints." We appreciate your kind "thank you"! Thanks From The Mobility Smart Team

Posted 3 months ago

“The clock is showing the wrong time.How do I put it right please?”

Helpful Report

Posted 3 months ago

Thank you for reaching out, Doreen Westlake. We're sorry to hear that the clock is currently showing the wrong time. That can be frustrating! While specific instructions can vary depending on the clock model, most digital clocks have a simple adjustment process: Look for buttons labeled "SET," "TIME," or "ADJUST." Press and hold the "SET" or "TIME" button until the hour display starts flashing. Use the "HOUR" and "MINUTE" buttons (or sometimes the "UP" and "DOWN" arrows) to correct the time. Press the "SET" button again to save the time. If these general steps don't work, please give our customer service team a quick call at 01995 638086. They will be happy to look up the exact instructions for your specific model and talk you through it. Thanks From The Mobility Smart Team

Posted 3 months ago

“Took a while to arrive but excellent quality and service”

Helpful Report

Posted 3 months ago

Thank you for your feedback! We are absolutely thrilled to hear that the product quality and service were "excellent." We sincerely apologize that it "Took a while to arrive." We know that waiting is frustrating, and we are working hard to ensure we match that high product quality with quicker delivery times. We appreciate your patience! Thanks From The Mobility Smart Team

Posted 3 months ago

“Superb height adjustment and angle. Only slight negative the seat cushion could be more padded.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave this valuable feedback! We're thrilled to hear you found the product's "Superb height adjustment and angle" so effective. We also really appreciate your constructive criticism regarding the seat cushion. That feedback is vital for us as we look to improve comfort in our designs. We're glad the key functionality is working so well for you. Thanks From The Mobility Smart Team

Posted 3 months ago

“All very efficient and helpful However I believe the website said 7 - 14 days delivery It will be nearly a month before my mobility scooter is delivered on 11 November”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave this very honest and valuable feedback. We are truly delighted to hear you found our team "All very efficient and helpful." However, we want to sincerely apologize for the discrepancy in the delivery time for your mobility scooter. We completely understand your frustration that the delivery on 11 November is much longer than the "7 - 14 days" stated on the website. This shorter timeframe generally applies to our standard items, and it is clear we have not made the distinction for specialist, engineered deliveries (like scooters) clear enough at the point of purchase. We are very sorry for this and are taking your feedback directly to our web team to fix this lack of clarity. Thanks From The Mobility Smart Team

Posted 3 months ago

“Item arrived as ordered, very prompt delivery”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave this great feedback! We're so pleased that your item arrived exactly as ordered and that you were happy with the "very prompt delivery." We appreciate you letting us know! Thanks From The Mobility Smart Team

Posted 3 months ago

“Speedy delivery easy assembly”

Helpful Report

Posted 3 months ago

Thank you for your wonderful feedback, Susan Debenham! We're so pleased to hear you were happy with the "Speedy delivery." We design our products to be as straightforward as possible, so it's fantastic to know you also found it had "easy assembly." We appreciate you letting us know! Thanks From The Mobility Smart Team

Posted 3 months ago

“Excellent product and service. Would have given five stars but the cover of the pill boxes are quite stiff so not easy to open but should improve with use. Might be an issue for an older person. I realise they might be for child safety reasons but even so, the user has to come first.”

Helpful Report

Posted 3 months ago

Thank you for this really helpful and detailed review. We're so pleased you found our product and service "Excellent." We also truly appreciate your specific feedback on the stiffness of the pill box covers. You are absolutely right—while they are designed to be secure, they must be accessible for the user. Your point that "the user has to come first" is one we take very seriously. We are hopeful, as you are, that they will "improve with use," but we will certainly be passing your valuable comments on to our product team for review. Thanks From The Mobility Smart Team

Posted 3 months ago

“Unfortunately the basket for my Rollator walker was a bit too big but I managed to get it on my walker at an angle not flat like my old one”

Helpful Report

Posted 3 months ago

Thank you for sharing your feedback, Jacqueline Warren. We're so sorry to hear the basket for your rollator walker was "a bit too big" and didn't fit flat like your old one. We know how frustrating it can be when a replacement part isn't a perfect match. We're glad to hear you "managed to get it on... at an angle," but we're sorry it wasn't the ideal fit. Please know that our customer service team is always here to help with measurements and compatibility if you ever need a hand in the future. Thanks From The Mobility Smart Team

Posted 3 months ago

Mobility Smart Limited is rated 4.7 based on 1,073 reviews