Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.70

4.7 Rating 2,163 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 2,163 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

Write Your review

Tell us how Mobility Smart Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mobility Smart Limited 5 star review on 27th October 2026

Matthew James Fairbairn

Mobility Smart Limited 5 star review on 9th October 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered this item and paid for express delivery. The item was due to be delivered by DHL on the Tuesday and I was in all day. No item received. I later received an email from DHL stating they tried to deliver but "couldn't gain entry" to deliver the package. This is a total untruth as I have a Ring camera doorbell and no recording was made that day showing anybody coming onto my driveway. A delivery date was then given as the next day but as I knew I would be out, I asked via their app to have the package delivered to my neighbour at No.10. This clearly didn't happen as the driver came through my garden gate and left the package in my greenhouse at the back of the house. Unfortunately he left no note to say he had done this and I thought the package might have been stolen while I was out. However, I did receive the goods which are well made and just perfect for me but am not impressed by the delivery situation.”

Helpful Report

Posted 8 months ago

Thank you for your honest feedback, Carole Chapman. We are delighted that the item itself is well-made and perfect for your needs, but we are incredibly sorry for the stress caused by the delivery. It is very disappointing to hear about the "failed" attempt and the ignored delivery instructions, especially when you have the Ring camera footage to show no attempt was made. We pay for a premium service with DHL and expect much better. We will be raising a formal complaint with them regarding this specific driver to ensure this is investigated. We appreciate your patience and are glad you eventually found the package safe in your greenhouse. Thanks From The Mobility Smart Team

Posted 8 months ago

“I haven't tested it out yet but I'm pleased with the steadiness of it hopefully I will be using it tomorrow. (weather permitting). Pleased with the delivery time thank you.”

Helpful Report

Posted 8 months ago

Thank you for your feedback, Susan Hewitt! We are so pleased to hear that you are happy with the steadiness of your new equipment. We have our fingers crossed for good weather for you tomorrow so you can get out and give it a proper test run! It’s also great to know you were happy with the delivery time. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 8 months ago

“Great product fast delivery Does the job for the person it was bought for”

Helpful Report

Posted 8 months ago

Thank you for the review! We are so pleased to hear that the product is doing the job for the person you bought it for. Our goal is to provide practical solutions that make a real difference, and we’re glad our fast delivery helped get it to them quickly. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 8 months ago

“The problem with reviews is if you have not had the time to use whatever has been sent to you. I am very pleased with my walking stick but have not used it much but will be shortly on holiday still early to say but hope it will be fine'. The service was very good and when I had a problem they helped me on the phone how to use it”

Helpful Report

Posted 8 months ago

Thank you for your honest review, Jill Preen! We completely understand that it takes time to truly get to know a new product, but we are so pleased you are happy with your walking stick so far. It’s wonderful to hear that our team was able to assist you over the phone—we are always here to help! We hope the stick provides the extra support you need on your upcoming holiday. Have a fantastic time! Thanks From The Mobility Smart Team

Posted 8 months ago

“Straightforward ordering process, no delivery issues. Very happy overall with my adult bib, the only downside being the rather fiddly popper fastenings, which I struggle to do up myself due to limited mobility in one hand (the best way I've found to get around this is to put the bib on back to front, do it up beneath my chin and then swivel the main part of the bib around to face forward). Practical garment, attractive design, easy to wash and quick to dry. I would buy again.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to leave such a detailed and helpful review! We are so pleased that you are happy with the design and practicality of your adult bib. We really appreciate your honest feedback regarding the popper fastenings. Your "swivel" method is a fantastic tip for those with limited mobility in one hand, and we will certainly share this insight with our product team. It’s wonderful to know that, despite the fiddly start, you’d choose to buy from us again! Thanks From The Mobility Smart Team

Posted 8 months ago

“Parcel arrived within 3 days the mirror fitted with no problem. 😀 Thanks”

Helpful Report

Posted 9 months ago

Thank you for the review, Caroline Brown! We are so pleased to hear that your parcel arrived within 3 days and that the mirror was easy to fit. Knowing that you had "no problem" getting everything set up is exactly what we like to hear. Thank you for the "smiley face" and for choosing Mobility Smart! 😀 Thanks From The Mobility Smart Team

Posted 8 months ago

“Very helpful to have aids that help me”

Helpful Report

Posted 9 months ago

Thank you for your kind words! We are so pleased to hear that our products are making a difference for you. Our main goal is to provide aids that truly help our customers maintain their independence and comfort, so it’s wonderful to know we’ve met that goal for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 8 months ago

“It wakes me up but would be better if it buzzed for longer time. As one doesn't need to switch it off or move,it's very easy to fall back to sleep.”

Helpful Report

Posted 9 months ago

Thank you for your honest feedback. We are glad to hear the device is effective at waking you up, but we appreciate your point about the duration of the alert. We understand how easy it is to fall back to sleep if the buzzer stops too soon! We will certainly pass this feedback along to our product team, as we are always looking for ways to improve our range for our customers. Thanks From The Mobility Smart Team

Posted 8 months ago

“Got a waljing stick as mine had seen better days got one in black in has no daft noise which helps well happy with my stick thanks”

Helpful Report

Posted 9 months ago

Thank you for the review, Michael Barker! We are glad we could help you replace your old walking stick with a sleek new black one. It’s great to hear that it's nice and quiet—we know exactly what you mean about those "daft noises"! We're well happy that you're happy with your purchase. Thanks From The Mobility Smart Team

Posted 9 months ago

“Seems to be helping by relieving pressure. It did start to be uncomfortable but when I looked into use more, advice was to build up gradually from 1 hour at most to begin with. That seems to be working for me. Am glad I didn’t go for the deeper one straight away as I think that would have been too much to start, perhaps when this one flattens with use. There is a lot of guidance available online regarding whether wedge shape or level shape is more suitable depending on your condition(s).”

Helpful Report

Posted 9 months ago

Thank you for sharing such a helpful and detailed review. We are so glad to hear that the product is relieving pressure for you! You’ve made a fantastic point about building up usage gradually; it’s advice that will surely help other customers find their own comfort levels. We are also pleased that your research into wedge vs. level shapes led you to the right choice for your current needs. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 9 months ago

“Tried a few of these...from a friend be using my own soon quick delivery thank you”

Helpful Report

Posted 9 months ago

Thank you for your review, Sonia Lees! It’s great to hear that you’ve already had a chance to try the product out through a friend and liked it enough to get your own. We are glad we could get yours to you with our quick delivery service. We hope you enjoy having your own to use now! Thanks From The Mobility Smart Team

Posted 9 months ago

“Fast delivery. will be ordering again”

Helpful Report

Posted 9 months ago

Thank you for the review! We are so pleased to hear that you enjoyed our fast delivery. Knowing that you will be ordering again is the best compliment we could receive. We look forward to being of service to you next time! Thanks From The Mobility Smart Team

Posted 9 months ago

“I ordered a talking watch. I was a good price and arrived quite quickly. Only a couple of small problems. I obviously couldn't set it up myself due to sight impairment and my son had a lot o trouble with it. He managed to do it but it took a long time. Also, it is for a ladies wrist but it is quite tight on me. I don't usually have a problem with size as I my writs are firmly average. Anyone with slightly above which size wrists could have a problem?.”

Helpful Report

Posted 9 months ago

Thank you for your review, Pamela Young. We are glad the watch was a good price and arrived quickly, but we are sorry to hear about the difficulties with setup and sizing. We appreciate the feedback regarding the strap length and the setup process; we will certainly share these comments with our product team to help improve our descriptions for future customers. If the watch remains uncomfortable to wear, please do reach out to our customer service team to see how we can assist you further. Thanks From The Mobility Smart Team

Posted 9 months ago

“Very happy with the stool ,it is what we wanted to help in the shower. Thank you”

Helpful Report

Posted 9 months ago

Thank you for the feedback, Barry Farndon! We are so happy to hear that you are pleased with the stool and that it’s providing the help you need in the shower. Safety and comfort are so important, so we’re glad we could provide exactly what you were looking for. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 9 months ago

“item required was out of stock for a considerable amount of time,but once back in stock my order was processed and sent out to me very quickly.I would definately use Mobility again and would readily recomend them.”

Helpful Report

Posted 9 months ago

Thank you for your patience and for the great review, Edward Groves! We are sorry that the item was out of stock for a while, but we are so glad we could get it processed and delivered quickly once it arrived. Knowing that you would definitely use us again and recommend us means a lot to the whole team. Thank you for sticking with us! Thanks From The Mobility Smart Team

Posted 9 months ago

“Ordered it on a 1-2 day delivery but got misplaced by the delivery company so turns out they found it and I got it on day 3. All the correspondence and communication were brilliant from mobility smart from start to finish gave me a refund on the postage and ordered part was terrific. Overall very good 😊”

Helpful Report

Posted 9 months ago

Thank you for the fantastic review, George Craven! We are so sorry for the delay caused by the courier, but we are glad our team could keep you updated and put things right with a postage refund. It’s great to hear that the part itself is terrific and that you were happy with our communication. We really appreciate your patience and your "very good" rating! Thanks From The Mobility Smart Team

Posted 9 months ago

“The chair manages to hide its true purpose quite well. The one thing I have against is that the price is too high”

Helpful Report

Posted 9 months ago

Thank you for your feedback, Bimalvir Sabarwal! We are glad to hear that you appreciate the discreet design of the chair and that it blends into your home well. We understand your concerns regarding the price; we strive to offer products that combine high-quality materials with specialised functionality to ensure longevity. We truly value your honest feedback! Thanks From The Mobility Smart Team

Posted 9 months ago

“Prompt, Efficient Service. Item Received with Thanks.”

Helpful Report

Posted 9 months ago

Thank you for your feedback! We are delighted to hear that you found our service prompt and efficient. > Ensuring our customers receive their items quickly and smoothly is a top priority for us, so we appreciate you letting us know it arrived safely. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 9 months ago

“Bought 2 for my mother and sister. They said that the best thing about these sticks is the fact they don't keep dropping them the second the let go of them.”

Helpful Report

Posted 9 months ago

Thank you for your review! We are so glad to hear that both your mother and sister are finding the walking sticks so helpful. There is nothing more frustrating than a stick constantly falling to the floor, so it’s wonderful to know that these are providing that extra bit of convenience and independence they need. We appreciate you choosing Mobility Smart for your family! Thanks From The Mobility Smart Team

Posted 9 months ago

“Nothing wrong with product but I got the 8" one and it it's too low”

Helpful Report

Posted 9 months ago

Thank you for your feedback, Lynda Green. We are glad to hear you were happy with the quality of the product, but we are sorry to hear the 8" version wasn't quite the right height for you. We want to make sure you have the perfect fit—please feel free to contact our customer service team, and we would be more than happy to help! Thanks From The Mobility Smart Team

Posted 9 months ago

Mobility Smart Limited is rated 4.7 based on 2,163 reviews