Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.69

4.7 Rating 1,079 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,079 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product”

Helpful Report

Posted 2 months ago

Thank you so much, Kevin Lockwood, for your feedback! We are delighted to hear that you are happy with your Great product. We appreciate you choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“Great service , on time delivery with care ,”

Helpful Report

Posted 2 months ago

Thank you so much, Sylvia Kemp, for your kind feedback! We are delighted to hear that you experienced Great service and that your order was an on time delivery. It is especially good to know that your items were delivered with care, as we always aim to ensure your products arrive safely! Thanks From The Mobility Smart Team

Posted 2 months ago

“nice size, good quality, and exceptionally quick delivery pity the magnifyer is plastic not glass as I assmed but good for purpose.”

Helpful Report

Posted 2 months ago

Thank you for your feedback! We are delighted to hear that you are happy with the nice size and good quality of your item, as well as our exceptionally quick delivery. We appreciate your comment regarding the magnifier; we use high-quality acrylic as it is lightweight and shatter-resistant, making it safer for many of our users. We are glad to hear it is still good for purpose! Thanks From The Mobility Smart Team

Posted 2 months ago

“Helps a lot.”

Helpful Report

Posted 2 months ago

Thank you so much, S Williams, for your feedback! We are delighted to hear that your purchase "Helps a lot." Providing products that genuinely make a difference is our top priority! Thanks From The Mobility Smart Team

Posted 2 months ago

“Came quickly. Nice handle. It doesn't contain the necessary screws so be prepared to get.them as you can not use normal counter sunk screws so you may need to search a bit. It would have been helpful if the screws had been included. The no VAT declaration was simply done”

Helpful Report

Posted 2 months ago

Thank you for this excellent and honest feedback! We are delighted your order "Came quickly," that you like the "Nice handle," and found the no VAT declaration was simply done. We apologize that the necessary screws were not included and that this caused you to search. We omit standard screws because the item requires specialist fixings. The customer must select fixings appropriate for their specific wall type (e.g., brick, plasterboard) to ensure the safest installation possible. We appreciate your patience in finding the correct ones! Thanks From The Mobility Smart Team

Posted 2 months ago

“Orrder delivered when promised, in good order. Drawers stiff to open but presume they will ease with use.”

Helpful Report

Posted 2 months ago

Thank you for your feedback! We are pleased to hear your order was delivered when promised, in good order. That reliability is key! We have noted that the drawers are stiff to open initially. We hope, as you presume, they will ease with use, but please contact us if they remain problematic. Thanks From The Mobility Smart Team

Posted 2 months ago

“I was pleased by the attention to my problems with the poor delivery service.”

Helpful Report

Posted 2 months ago

Thank you, Susan Julian, for your feedback. We sincerely apologize for the initial poor delivery service you experienced. We are pleased, however, to hear that you were satisfied by the attention to your problems from our team. We believe in resolving issues quickly, and we are glad we could help rectify the situation for you. Thanks From The Mobility Smart Team

Posted 2 months ago

“Quite pricey but good customer service”

Helpful Report

Posted 2 months ago

Thank you for your honest feedback, Joanne Ashton. We appreciate you acknowledging our "good customer service." We understand your comment that the item was "quite pricey," and we work hard to ensure the quality and support match the price point. We appreciate your balance in your review! Thanks From The Mobility Smart Team

Posted 2 months ago

“Positive experience overall, packaging of one item quite battered but item fine :)”

Helpful Report

Posted 2 months ago

Thank you for your feedback, Jemma Gibson! We are pleased to hear you had a "Positive experience overall." We apologize that the packaging of one item was "quite battered" upon arrival, but we are relieved the item itself was "fine :)" We will review our packaging process to ensure a tidier arrival next time. Thanks From The Mobility Smart Team

Posted 2 months ago

“Works well Just would prefer the back rest not to be so high”

Helpful Report

Posted 2 months ago

Thank you so much, May Fazackerley, for your feedback! We are delighted to hear the item "Works well." We appreciate your specific note about the back rest height. We apologize it's not ideal, and we will share your preference for it "not to be so high" with our product team for future design considerations. Thanks From The Mobility Smart Team

Posted 2 months ago

“Very prompt and good service, except for Royal Mail. who are truly awful”

Helpful Report

Posted 2 months ago

Thank you for your feedback, Paul Donovan. We are thrilled to hear you received "Very prompt and good service" from Mobility Smart. We apologize that the final leg of the journey was difficult due to Royal Mail. We know how frustrating it is when a courier issue affects the delivery, and we are sorry you had to deal with that. We appreciate you recognizing our service separately! Thanks From The Mobility Smart Team

Posted 2 months ago

“Excellent service”

Helpful Report

Posted 2 months ago

Thank you so much, William Allen, for your feedback! We are absolutely thrilled to hear that you experienced "Excellent service" from our team. We appreciate you letting us know! Thanks From The Mobility Smart Team

Posted 2 months ago

“Excellent price and delivery, the only thing its colour looks more black than the grey it shows in the advertised picture, its not a problem as I like the colour.”

Helpful Report

Posted 2 months ago

Thank you so much, John Rowley, for this excellent feedback! We are thrilled to hear you are happy with the Excellent price and delivery. We also appreciate your comment on the colour discrepancy. We sincerely apologize that the item appeared more black than the grey shown in the advertised picture. We're glad it's "not a problem as I like the colour," but we will review our images to ensure they accurately reflect the true shade for future customers. Thanks From The Mobility Smart Team

Posted 2 months ago

“Good quality product. Delivery time as advised. Would have been five stars if wall plugs and screws had been included.”

Helpful Report

Posted 2 months ago

Thank you for this honest feedback! We are delighted you found it a "Good quality product" and that the Delivery time was as advised. We apologise for the disappointment regarding the missing hardware. We understand why you deducted a star, but we need to clarify that wall plugs and screws are not included as a matter of essential safety. Since the item could be fixed to different wall types, we require the customer to select the correct fixing for their specific wall (e.g., plasterboard, brick, or tile) to ensure the safest installation possible. Thanks From The Mobility Smart Team

Posted 2 months ago

“Good communication throughout, delivery as advised, product as described and appears to be of good quality material.”

Helpful Report

Posted 2 months ago

Thank you so much, Paul Blackburn, for this fantastic feedback! We are thrilled to hear we provided "Good communication throughout," and that the delivery was as advised. We're delighted the product was as described and appears to be of good quality material. That consistency across service and product is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 2 months ago

“Very easy to use website. Quick delivery. Sizing seems a little on the small side, so might size up next time. and as a long time disabled person, spinally injured wheelchair user, I'm sure there will be a next time.”

Helpful Report

Posted 2 months ago

Thank you so much, John Mcgrath, for this honest and valuable feedback! We're thrilled you found the website "very easy to use" and received "Quick delivery." We sincerely apologize that the sizing seems a little on the small side and caused you inconvenience. Your specific advice to "size up next time" is incredibly helpful, and we will pass this directly to our product team to review the guide. Given your needs as a "long time disabled person," we truly appreciate your commitment that "there will be a next time." We look forward to providing a perfect fit then! Thanks From The Mobility Smart Team

Posted 2 months ago

“Excellent service very good company to deal with .”

Helpful Report

Posted 2 months ago

Thank you for your feedback! We are absolutely thrilled to hear you experienced "Excellent service" and that you found us to be a "very good company to deal with." We appreciate your high praise! Thanks From The Mobility Smart Team

Posted 2 months ago

“Still yearly days but does feel more comfortable”

Helpful Report

Posted 2 months ago

Thank you for your feedback, Ramiro Da Costa! We're pleased to hear that even in the "early days," you already feel "more comfortable." We hope the positive effects continue to grow! We appreciate you letting us know. Thanks From The Mobility Smart Team

Posted 2 months ago

“Well made but a bit clinical looking.”

Helpful Report

Posted 2 months ago

Thank you for your honest feedback, ROSEMARY BARRETT! We're pleased to hear you found the item "Well made." We certainly take your comment about it being "a bit clinical looking" on board. We are always working to introduce more modern and less clinical designs, and we appreciate you giving us that specific feedback! Thanks From The Mobility Smart Team

Posted 2 months ago

“A good and prompt service”

Helpful Report

Posted 3 months ago

Thank you so much, John Horner, for your wonderful feedback! We are delighted to hear you experienced a "good and prompt service." That efficiency is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 3 months ago

Mobility Smart Limited is rated 4.7 based on 1,079 reviews