Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.71

4.7 Rating 1,462 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,462 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful to have aids that help me”

Helpful Report

Posted 4 months ago

Thank you for your kind words! We are so pleased to hear that our products are making a difference for you. Our main goal is to provide aids that truly help our customers maintain their independence and comfort, so it’s wonderful to know we’ve met that goal for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 4 months ago

“It wakes me up but would be better if it buzzed for longer time. As one doesn't need to switch it off or move,it's very easy to fall back to sleep.”

Helpful Report

Posted 4 months ago

Thank you for your honest feedback. We are glad to hear the device is effective at waking you up, but we appreciate your point about the duration of the alert. We understand how easy it is to fall back to sleep if the buzzer stops too soon! We will certainly pass this feedback along to our product team, as we are always looking for ways to improve our range for our customers. Thanks From The Mobility Smart Team

Posted 4 months ago

“Got a waljing stick as mine had seen better days got one in black in has no daft noise which helps well happy with my stick thanks”

Helpful Report

Posted 4 months ago

Thank you for the review, Michael Barker! We are glad we could help you replace your old walking stick with a sleek new black one. It’s great to hear that it's nice and quiet—we know exactly what you mean about those "daft noises"! We're well happy that you're happy with your purchase. Thanks From The Mobility Smart Team

Posted 4 months ago

“Seems to be helping by relieving pressure. It did start to be uncomfortable but when I looked into use more, advice was to build up gradually from 1 hour at most to begin with. That seems to be working for me. Am glad I didn’t go for the deeper one straight away as I think that would have been too much to start, perhaps when this one flattens with use. There is a lot of guidance available online regarding whether wedge shape or level shape is more suitable depending on your condition(s).”

Helpful Report

Posted 4 months ago

Thank you for sharing such a helpful and detailed review. We are so glad to hear that the product is relieving pressure for you! You’ve made a fantastic point about building up usage gradually; it’s advice that will surely help other customers find their own comfort levels. We are also pleased that your research into wedge vs. level shapes led you to the right choice for your current needs. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 4 months ago

“Tried a few of these...from a friend be using my own soon quick delivery thank you”

Helpful Report

Posted 4 months ago

Thank you for your review, Sonia Lees! It’s great to hear that you’ve already had a chance to try the product out through a friend and liked it enough to get your own. We are glad we could get yours to you with our quick delivery service. We hope you enjoy having your own to use now! Thanks From The Mobility Smart Team

Posted 4 months ago

“Fast delivery. will be ordering again”

Helpful Report

Posted 4 months ago

Thank you for the review! We are so pleased to hear that you enjoyed our fast delivery. Knowing that you will be ordering again is the best compliment we could receive. We look forward to being of service to you next time! Thanks From The Mobility Smart Team

Posted 4 months ago

“I ordered a talking watch. I was a good price and arrived quite quickly. Only a couple of small problems. I obviously couldn't set it up myself due to sight impairment and my son had a lot o trouble with it. He managed to do it but it took a long time. Also, it is for a ladies wrist but it is quite tight on me. I don't usually have a problem with size as I my writs are firmly average. Anyone with slightly above which size wrists could have a problem?.”

Helpful Report

Posted 4 months ago

Thank you for your review, Pamela Young. We are glad the watch was a good price and arrived quickly, but we are sorry to hear about the difficulties with setup and sizing. We appreciate the feedback regarding the strap length and the setup process; we will certainly share these comments with our product team to help improve our descriptions for future customers. If the watch remains uncomfortable to wear, please do reach out to our customer service team to see how we can assist you further. Thanks From The Mobility Smart Team

Posted 4 months ago

“Very happy with the stool ,it is what we wanted to help in the shower. Thank you”

Helpful Report

Posted 4 months ago

Thank you for the feedback, Barry Farndon! We are so happy to hear that you are pleased with the stool and that it’s providing the help you need in the shower. Safety and comfort are so important, so we’re glad we could provide exactly what you were looking for. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 4 months ago

“item required was out of stock for a considerable amount of time,but once back in stock my order was processed and sent out to me very quickly.I would definately use Mobility again and would readily recomend them.”

Helpful Report

Posted 4 months ago

Thank you for your patience and for the great review, Edward Groves! We are sorry that the item was out of stock for a while, but we are so glad we could get it processed and delivered quickly once it arrived. Knowing that you would definitely use us again and recommend us means a lot to the whole team. Thank you for sticking with us! Thanks From The Mobility Smart Team

Posted 4 months ago

“Ordered it on a 1-2 day delivery but got misplaced by the delivery company so turns out they found it and I got it on day 3. All the correspondence and communication were brilliant from mobility smart from start to finish gave me a refund on the postage and ordered part was terrific. Overall very good 😊”

Helpful Report

Posted 4 months ago

Thank you for the fantastic review, George Craven! We are so sorry for the delay caused by the courier, but we are glad our team could keep you updated and put things right with a postage refund. It’s great to hear that the part itself is terrific and that you were happy with our communication. We really appreciate your patience and your "very good" rating! Thanks From The Mobility Smart Team

Posted 4 months ago

“The chair manages to hide its true purpose quite well. The one thing I have against is that the price is too high”

Helpful Report

Posted 4 months ago

Thank you for your feedback, Bimalvir Sabarwal! We are glad to hear that you appreciate the discreet design of the chair and that it blends into your home well. We understand your concerns regarding the price; we strive to offer products that combine high-quality materials with specialised functionality to ensure longevity. We truly value your honest feedback! Thanks From The Mobility Smart Team

Posted 4 months ago

“Prompt, Efficient Service. Item Received with Thanks.”

Helpful Report

Posted 4 months ago

Thank you for your feedback! We are delighted to hear that you found our service prompt and efficient. > Ensuring our customers receive their items quickly and smoothly is a top priority for us, so we appreciate you letting us know it arrived safely. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 4 months ago

“Bought 2 for my mother and sister. They said that the best thing about these sticks is the fact they don't keep dropping them the second the let go of them.”

Helpful Report

Posted 4 months ago

Thank you for your review! We are so glad to hear that both your mother and sister are finding the walking sticks so helpful. There is nothing more frustrating than a stick constantly falling to the floor, so it’s wonderful to know that these are providing that extra bit of convenience and independence they need. We appreciate you choosing Mobility Smart for your family! Thanks From The Mobility Smart Team

Posted 4 months ago

“Nothing wrong with product but I got the 8" one and it it's too low”

Helpful Report

Posted 4 months ago

Thank you for your feedback, Lynda Green. We are glad to hear you were happy with the quality of the product, but we are sorry to hear the 8" version wasn't quite the right height for you. We want to make sure you have the perfect fit—please feel free to contact our customer service team, and we would be more than happy to help! Thanks From The Mobility Smart Team

Posted 4 months ago

“Although not used yet, this item was recommended by a good friend whose has one fot her husband. In fact one of the items was a replacement for him.”

Helpful Report

Posted 4 months ago

Thank you for your review, Sue Schneider! It is the highest compliment to us when our products are recommended by friends. We are so pleased that your friend has found the item useful enough for her husband to request a replacement, and we hope you find it just as helpful once you have the chance to use it. Please don't hesitate to reach out if you need anything at all! Thanks From The Mobility Smart Team

Posted 4 months ago

“Well packed and quickly deliverd”

Helpful Report

Posted 4 months ago

Thank you for your review! We are delighted to hear that your order arrived well packed and was quickly delivered. Ensuring your items arrive safely and promptly is a top priority for us, so we truly appreciate you sharing your experience! Thanks From The Mobility Smart Team

Posted 4 months ago

“Easy and clear detials of product. Quick delivery and product was just as described. Good value for money.”

Helpful Report

Posted 4 months ago

Thank you for your review, Derek Dunford! We are delighted to hear that you found our product details clear and easy to understand. It is great to know that your order arrived quickly and was exactly as described. We strive to offer our customers good value for money, so we truly appreciate your feedback! Thanks From The Mobility Smart Team

Posted 4 months ago

“Company fine but courior (DHL) unprofessional. Simply dumped package on doorstep with no attempt to ring doorbell or knock”

Helpful Report

Posted 4 months ago

Thank you for your feedback, Gillian Watt. We are glad to hear that you found our company service to be fine, but we are very sorry to learn about the unprofessional experience with DHL. This is certainly not the standard of service we expect from our couriers. We will be raising this directly with DHL to ensure they improve their delivery attempts and respect our customers' property. We appreciate you bringing this to our attention. Thanks From The Mobility Smart Team

Posted 4 months ago

“if i need something get intouch ,”

Helpful Report

Posted 4 months ago

Thank you, Alan Hunter! We really appreciate the loyalty. Please do get in touch whenever you need something—our team is always here and happy to help you find the right mobility solutions. We look forward to hearing from you again soon! Thanks From The Mobility Smart Team

Posted 4 months ago

“Very good service all round”

Helpful Report

Posted 4 months ago

Thank you for your review, Valda Bate! We are delighted to hear that you experienced very good service all round. > We aim to make every part of the process—from ordering to delivery—as smooth as possible, so it is wonderful to know we met your expectations. Thanks From The Mobility Smart Team

Posted 4 months ago

Mobility Smart Limited is rated 4.7 based on 1,462 reviews