Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.69

4.7 Rating 1,079 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,079 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt and efficient service. The product does what it should do.”

Helpful Report

Posted 1 month ago

Thank you for your review! We are pleased to hear that you experienced a prompt and efficient service from us. It is great to know that the product does what it should do and meets your expectations. We aim to provide reliable items alongside a smooth delivery process! Thanks From The Mobility Smart Team

Posted 1 month ago

“I ordered a dynamometer from Mobility Smart. The price was good and the item shipped promptly. However, I have deducted one star because the instruction booklet that shipped with it was printed so small that I had to wear reading glasses OVER my contact lenses to read it. I was unable to find an electronic version online. I appreciate Mobility Smart probably just send what the manufacturer provides, but as a company focussed on mobility and accessibility I would expect them to be more aware of this serious issue.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Neil Forster. We are glad the price and delivery speed met your expectations, but we sincerely apologize for the difficulty you had with the instruction booklet. As a company dedicated to accessibility, we completely agree that instructions should be easy to read. While these are supplied by the manufacturer, we hear your concerns and will look into providing larger-print or digital versions on our website to ensure this isn't an issue for future customers. We appreciate you bringing this to our attention! Thanks From The Mobility Smart Team

Posted 1 month ago

“Three wheel walker: Delivered by courier quite promptly. However, the packing was poor, with inadequate taping of package bottom.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Keith Jermyn. We are glad to hear that your three wheel walker was delivered promptly by our courier. However, we are very sorry to hear that the packaging was not up to our usual standards. We take great care in how our items are sent out, so we will be passing your comments along to our warehouse team to ensure this is improved. We hope you are happy with the walker itself! Thanks From The Mobility Smart Team

Posted 1 month ago

“Easy to order”

Helpful Report

Posted 1 month ago

Thank you for your review, Rubina Fazal! We are so pleased to hear that you found it Easy to order with us. We work hard to make our website as user-friendly as possible, so we truly appreciate you taking the time to share your feedback! Thanks From The Mobility Smart Team

Posted 1 month ago

“Stool great, unfortunately too big for my shower. Exchange for smaller model?”

Helpful Report

Posted 1 month ago

Thank you for your review, Joy White! We are glad to hear that you think the stool is great, but we are sorry to hear it didn't quite fit your shower space. While we don't offer direct exchanges, you are more than welcome to return the item for a refund if it is within our returns period. You can then place a new order for the smaller model that better suits your needs. Please feel free to contact our customer service team if you need any help with this! Thanks From The Mobility Smart Team

Posted 1 month ago

“Great company. 4 stars awarded for their acceptance of my order and payment with expected delivery date. However the date was pushed back twice as they were waiting for new stock to arrive. However they were really on the ball to keep me informed once i had asked for updates. A pleasant company to deal with answering emails usually within an hour.”

Helpful Report

Posted 1 month ago

Thank you for your review and for the 4-star rating! We are glad you found us to be a pleasant company to deal with. We sincerely apologize for the delay caused by waiting for new stock. We aim to be really on the ball with our communication, so we are pleased to hear that our team kept you informed and answered your emails within an hour. We appreciate your patience and your business! Thanks From The Mobility Smart Team

Posted 1 month ago

“Good product and service”

Helpful Report

Posted 1 month ago

Thank you for your review, Paul Trevaskis! We are delighted to hear that you were happy with both our product and service. We strive to provide quality items alongside a great customer experience, so we truly appreciate your positive feedback! Thanks From The Mobility Smart Team

Posted 1 month ago

“Honestly, was sceptical with placing an order at first. But when the item had arrived which was rather quick, less than 5 working days. I ordered the attachment handle for mugs and it's worked flawlessly. Perfect communication from Mobility smart on who packed the order, who is the courier and tracking number. The box came damaged but I assume that is because of the courier service.”

Helpful Report

Posted 1 month ago

Thank you for your review! We are so glad we could win you over and that your mug handle is working flawlessly. It’s great to hear you found our communication and tracking helpful and that the order reached you in less than 5 working days. We are sorry to hear the box arrived damaged; we will certainly feed this back to the courier to ensure our high standards are maintained! Thanks From The Mobility Smart Team

Posted 1 month ago

“Quick service, one problem due to bad packaging put right straight away by sending a replacement immediately . Other items satisfactory & in use.”

Helpful Report

Posted 1 month ago

Thank you for your review, Noreen Dunning! We are pleased to hear that your other items are satisfactory and in use. We are sorry for the issue with the packaging, but we are glad we could put it right straight away by sending a replacement immediately. Providing a quick and helpful resolution is very important to us! Thanks From The Mobility Smart Team

Posted 1 month ago

“Order very easy , delivery very good”

Helpful Report

Posted 1 month ago

Thank you for your review! We are so pleased to hear that you found the order very easy and that the delivery was very good. It is great to know you found us on Instagram! We love connecting with our customers there, and we appreciate you taking the time to share your positive experience. Thanks From The Mobility Smart Team

Posted 1 month ago

“Quick and easy to deal with”

Helpful Report

Posted 1 month ago

Thank you for your review, David Dawson! We are delighted to hear that we were Quick and easy to deal with. Our goal is to make every transaction as smooth as possible for our customers, so we truly appreciate your positive feedback! Thanks From The Mobility Smart Team

Posted 1 month ago

“All fine except the grooves when screwing in,did not fit right,but managed to fix it to toilet pan,look to make sure the grooves fit proper,or you could send me spare 1 out,thanks.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Donna Marie Mc Avoy. We are glad to hear you managed to fit the product, but we are sorry to hear about the difficulty with the grooves. We would be more than happy to look into sending you a spare part to ensure everything is perfect. Please contact our customer service team at contact@mobilitysmart.co.uk with your order details so we can get this sorted for you right away! Thanks From The Mobility Smart Team

Posted 1 month ago

“My daughter was very happy with the cover but the instructions on how to attach to the wheelchair were not clear which is causing issues”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Tina Irvine. We are so glad to hear that your daughter was very happy with the cover! We are sorry to hear that the instructions were not clear, and we would love to help resolve the issues you're having. Please feel free to contact our customer support team at [Insert Phone Number/Email] and we can talk you through the best way to attach it to the wheelchair. Thanks From The Mobility Smart Team

Posted 1 month ago

“Your company were great with good communication with my order which was easy to place. Unfortunately the DHL delivery was terrible. Original delivery day was cancelled with no communication from them. I had to ring them to find out what was going on! I eventually received my delivery several days later.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Sue Morris. We are delighted to hear that you found our communication good and the ordering process easy to place. However, we are very sorry to hear about your terrible experience with DHL. We understand how frustrating it is to have a delivery day cancelled without notice. We will certainly be looking into this with the courier to ensure our high standards are maintained. We appreciate your patience while you waited for your order! Thanks From The Mobility Smart Team

Posted 1 month ago

“Super quality Much better than I expected”

Helpful Report

Posted 2 months ago

Thank you so much, James Sait, for your kind review! We are delighted to hear that you found the product to be super quality. It is wonderful to know that it was much better than you expected! We always aim to provide products that exceed our customers' expectations. Thanks From The Mobility Smart Team

Posted 1 month ago

“Great service, fast delivery. I should have looked into the size of the mug before ordering as it’s very small! But well made”

Helpful Report

Posted 2 months ago

Thank you for your review, Jo Marrs! We are delighted to hear you enjoyed our Great service and fast delivery. We are glad you found the mug to be well made, though we are sorry the size wasn't quite what you expected. We try to include all measurements on our product pages to help with these choices, but we appreciate your feedback! Thanks From The Mobility Smart Team

Posted 1 month ago

“Easy ordering, kept up to date with order delivery”

Helpful Report

Posted 2 months ago

Thank you for your feedback! We are delighted to hear that you found our process provided easy ordering. We believe it is important that our customers are kept up to date with order delivery, so we are glad you found our communication helpful. Thanks From The Mobility Smart Team

Posted 1 month ago

“Just what it said it would”

Helpful Report

Posted 2 months ago

Thank you so much, Denise Hey, for your feedback! We are delighted to hear that your purchase was just what it said it would be. We aim for complete accuracy with our products, so we're glad it met your expectations perfectly! Thanks From The Mobility Smart Team

Posted 2 months ago

“Ordered for a friend, they were pleased with it and looks like it will do the job, but hasn’t used it yet.”

Helpful Report

Posted 2 months ago

Thank you so much, Margaret Mansell, for your kind feedback! We are delighted to hear that your friend was pleased with it and that the product looks like it will do the job. We hope it proves to be very helpful once they start using it! Thanks From The Mobility Smart Team

Posted 2 months ago

“Product is being a great help to my mobility”

Helpful Report

Posted 2 months ago

Thank you so much, Dorothy Chadborn, for your kind review! We are absolutely thrilled to hear that the Product is being a great help to your mobility. Knowing that our products make a real difference to our customers' daily lives is the best feedback we can receive! Thanks From The Mobility Smart Team

Posted 2 months ago

Mobility Smart Limited is rated 4.7 based on 1,079 reviews