Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.69

4.7 Rating 1,295 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,295 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Confirmation of order was very quick BUT I was given 3 different dates/times when it was going to be delivered and it didn't come until the last delivery date! 3 times I had to wait in for it wasting my time.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We’re glad your order was processed quickly, but we are truly sorry for the scheduling confusion you experienced with DHL. While we ship orders immediately to ensure a 3-day turnaround, the specific delivery windows are managed entirely by the courier's automated system. We understand how valuable your time is and will be sharing this feedback with our DHL account representative to help improve their communication. Thanks From The Mobility Smart Team

Posted 1 month ago

“Great cutlery and good service”

Helpful Report

Posted 2 months ago

Thank you for the review, Ronald Horton! We are so pleased to hear that you are happy with your new cutlery and the service you received. We know that having the right tools for mealtimes can make a big difference, so it’s great to know these hit the mark. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“Excellent setvivy”

Helpful Report

Posted 2 months ago

Thank you for the review! We are so pleased to hear that you experienced excellent service from us. Providing a smooth and helpful experience for our customers is our top priority, so your feedback is much appreciated. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“Well made handrails. Really good grip and long enough to hold with hands if needed.”

Helpful Report

Posted 2 months ago

Thank you for the review, Christine Hutchings! We are so pleased to hear that you are happy with the quality of your new handrails. It’s great to know that the grip and length are providing the right support for you. Safety and comfort are our top priorities, so your feedback is much appreciated. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“Excellent product, speedy delivery. Well wrapped and superb value for this chair”

Helpful Report

Posted 2 months ago

Thank you for the review, Stella Pilsbury! We are so pleased to hear that you are happy with your new chair and that it arrived speedily and well-protected. We take extra care with our packaging to ensure your items arrive in perfect condition, so it’s wonderful to know you found it to be superb value. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“I bought some small items and a bath lift which was a competative price and is good so far. The bath lift packaging was excellent but the outer box was a bit flimsy and slightly undone. All the items were there so I did not take off a star for that The order was delivered promptly so I am happy with this company.”

Helpful Report

Posted 2 months ago

Thank you for the review, Heather Wiles! We are delighted to hear that you are happy with your bath lift and that it was a competitive price. We really appreciate your honest feedback regarding the outer packaging. While we are glad the internal packaging kept everything safe and complete, we will certainly pass your comments on to our warehouse team to ensure our outer boxes are as sturdy as possible. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“Item came quickly. It also looks to be if good quality and at a great price .”

Helpful Report

Posted 2 months ago

Thank you for the review, Stephen Mussett! We are so pleased to hear that your item arrived quickly and that you are happy with the quality and price. We work hard to balance high standards with great value, so it is wonderful to know we hit the mark for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“I found Mobility Smart to be efficient and made ordering products easy.”

Helpful Report

Posted 2 months ago

Thank you for the review, Sandra Beal! We are so pleased to hear that you found the ordering process easy and efficient. We aim to make our website as user-friendly as possible, so it’s great to know we met your expectations. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“Delivered on time and great to get notification of when. Delivered safely . And the 'grabbers' a great help to my husband and I. Couldn't do without them.”

Helpful Report

Posted 2 months ago

Thank you for the wonderful review, Diana Robertson! We are so pleased to hear that the grabbers have been such a great help to both you and your husband. It’s great to know that our delivery notifications were helpful and that everything arrived safely. Knowing that our products make a real difference to your daily routine is the best feedback we could receive! Thanks From The Mobility Smart Team

Posted 2 months ago

“Very good service”

Helpful Report

Posted 2 months ago

Thank you for the review, Elaine Crowther! We are so pleased to hear that you experienced very good service from our team. We strive to provide a high level of support to all our customers, so your feedback is much appreciated. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“Found the site that also sell spare parts for my mobility scooter. MOBILITY SMART. Looked for the part, ordered, came extra quick my Royal Mail. Husband repaired my scooter and I'm out and about again. Thank you Easy site, good delivery.”

Helpful Report

Posted 2 months ago

Thank you for the lovely review, Barbara Burnside! We are so happy to hear that you are out and about again. It’s great to know that our website made it easy to find the right part and that Royal Mail got it to you so quickly. We'll give a virtual "well done" to your husband for the repair, too! Thank you for choosing Mobility Smart. Thanks From The Mobility Smart Team

Posted 2 months ago

“Quick delivery I haven’t used it yet but lookalike it does what it needs to do you do have to straighten it out when it arrives as it’s sent bent so you need someone strong”

Helpful Report

Posted 2 months ago

Thank you for your review, Jane Galbraith! We are glad to hear that your order arrived quickly and looks exactly like what you need. We appreciate your feedback regarding the packaging; sometimes items are secured that way for safer transit, but we understand it can take a bit of strength to straighten out! We hope it works perfectly for you once you start using it. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“The use of DHL delivery services is very poor customer service! I have been charged £20 for DHL to collect a return package to Mobility Smart. I waited in all day as pre arranged between DHL , Mobility Smart and myself but nobody turned up to collect the package. When I telephoned Mobility Smart to report DHL had not turned up the customer care advisor informed me he deals with numerous complaints of a similar nature. I asked him why were they using such a poor delivery company and he replied “ because they are the cheapest “! This is very poor customer service and I should be reimbursed my £20 from Mobility Smart who knowingly acknowledged using a delivery company with such a bad track record. A very dissatisfied customer!!”

Helpful Report

Posted 2 months ago

Dear Joanna, Thank you for sharing your feedback. We are sorry to hear that the collection did not go as planned, as we understand how frustrating it is to wait for a courier that doesn’t arrive on schedule. To address your concerns regarding our choice of courier: we utilize DHL because they allow us to keep our shipping and return costs as low as possible for our customers. Logistics is a balancing act; if we were to switch to a "premium" courier service, the cost of collection would significantly exceed the current £20 fee. In our experience, most customers would find those higher rates even more unsatisfactory. While we strive for a seamless process, we are not a delivery company ourselves and rely on third-party providers to execute these services. If you feel our current courier options do not meet your expectations, you are, of course, under no obligation to use our collection service and are welcome to arrange your own return via a provider of your choice. Thanks From The Mobility Smart Team

Posted 2 months ago

“Have only purchased from MobilitySmart once but the process was painless, the item was good quality, it arrived well-packaged and in a timely manner. No complaints.”

Helpful Report

Posted 2 months ago

Thank you for the review, Kath Kilburn! We are so pleased to hear that your first experience with Mobility Smart was a "painless" one. It is wonderful to know that the quality, packaging, and delivery time all met your expectations. We aim to make every order as simple as possible, and we look forward to being of service to you again in the future! Thanks From The Mobility Smart Team

Posted 2 months ago

“Query was dealt with promptly to my satisfaction.”

Helpful Report

Posted 2 months ago

Thank you for your feedback! We are so pleased to hear that our team was able to resolve your query promptly and to your satisfaction. Providing clear and helpful support is a top priority for us, so it’s wonderful to know we were able to help. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“I haven't tested it out yet but I'm pleased with the steadiness of it hopefully I will be using it tomorrow. (weather permitting). Pleased with the delivery time thank you.”

Helpful Report

Posted 2 months ago

Thank you for your feedback, Susan Hewitt! We are so pleased to hear that you are happy with the steadiness of your new equipment. We have our fingers crossed for good weather for you tomorrow so you can get out and give it a proper test run! It’s also great to know you were happy with the delivery time. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“Item well packaged and delivery withi 24 hours.”

Helpful Report

Posted 2 months ago

Thank you for the review! We are thrilled that your order arrived within 24 hours—we always aim to get our products to our customers as quickly and safely as possible. It is great to know you were happy with the packaging as well. We look forward to being of service to you again in the future! Thanks From The Mobility Smart Team

Posted 2 months ago

“The sock assist arrived in good time and works splendidly”

Helpful Report

Posted 2 months ago

Thank you for the review, Nicolette Hatch! We are so pleased to hear that your sock assist arrived promptly and is working splendidly for you. It’s great to know that this small but helpful aid is making a positive difference in your daily routine. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 months ago

“They’ve been great. Happy with my new Rollator although it wasn’t as easy to put together as I’d hoped. Mobility smart responded quickly, professionally and in a friendly manner to a couple of queries. I’d absolutely recommend the company.”

Helpful Report

Posted 2 months ago

Thank you for the wonderful review, Gaynor Williams! We are so pleased to hear that you are happy with your new Rollator. We appreciate your honesty regarding the assembly. We know it can be a bit tricky sometimes, which is why our team is always on hand to help! It’s great to know our quick and friendly response made a difference. Thank you for the high recommendation! Thanks From The Mobility Smart Team

Posted 2 months ago

“I was very impressed with Mobility Smart service, there selection of GoGo smart replacement parts catalogue is second to none.They supplied me in 2 days what I required at a competitive price.. can't ask for more.”

Helpful Report

Posted 2 months ago

Thank you for the glowing review, Martin Gregory! We are so pleased to hear that you were impressed with our GoGo spare parts catalogue. We work hard to ensure we have a comprehensive selection of parts in stock so our customers can get back on the move as quickly as possible. It’s great that we could get your order to you in just 2 days! Thank you for choosing Mobility Smart. Thanks From The Mobility Smart Team

Posted 2 months ago

Mobility Smart Limited is rated 4.7 based on 1,295 reviews