Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.69

4.7 Rating 1,317 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,317 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed with the speedy service from Mobility Smart, and I really like my new stick. Will definitely use again - as my MS progresses, I will need more help so I will be back!”

Helpful Report

Posted 4 months ago

Thank you so much, Julie Lawrence, for this wonderful and honest feedback. We are thrilled you were "very impressed with the speedy service" and "really like my new stick." We appreciate your confidence in us during this time. We want you to know that we are committed to supporting you every step of the way, and we are here to be your reliable source of help as your needs evolve. We value knowing you "Will definitely use again" and look forward to being here for you when you need us. Thanks From The Mobility Smart Team

Posted 4 months ago

“Bought a a height adjustable stooping type stool as problems with my legs and getting up and down while sitting.Stool is very strong and sturdy as makes me more comfortable and recommend this to everybody.A friend put it together for me in under 10 mins.⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 4 months ago

Thank you so much, Rob Booth, for this fantastic ⭐️⭐️⭐️⭐️⭐️ review! We are absolutely thrilled to hear the height adjustable stool "makes me more comfortable" and is helping with problems getting up and down. It's wonderful to know the stool is "very strong and sturdy" and that your friend put it together in "under 10 mins." We truly appreciate that you "recommend this to everybody." Thanks From The Mobility Smart Team

Posted 4 months ago

“Delivery was very fast and efficient”

Helpful Report

Posted 4 months ago

Thank you so much, Lisa Haskell, for your wonderful feedback! We are thrilled to hear your delivery was "very fast and efficient." That speed and efficiency are exactly what we aim for! Thanks From The Mobility Smart Team

Posted 4 months ago

“M-erchants O-f B-rilliant I-tems L-inked I-n T-o Y-ou S-ervice M-agnificent A-dn R-eally T-op-drawer”

Helpful Report

Posted 4 months ago

Thank you so much, Lesley Heywood, for this absolutely incredible and creative review! We are completely blown away by your fantastic acrostic. We are delighted that you found our service "Magnificent" and our quality "Brilliant" and "Really Top-drawer." We especially love "Linked In To You," as providing that personal connection is paramount. Your feedback has truly energised the entire team! Thanks From The Mobility Smart Team

Posted 4 months ago

“Very efficient service. Very sturdy product. Really pleased. I had reason to email Mobility Smart about this product and they got back to me very quickly. Would certainly buy from them again.”

Helpful Report

Posted 4 months ago

Thank you so much, Valerie Mounce, for this fantastic feedback! We are absolutely thrilled to hear you are "Really pleased" with your purchase. Your review highlights exactly what we aim for: "Very efficient service," a "Very sturdy product," and quick follow-up ("got back to me very quickly") when you had reason to email. We appreciate your confidence that you "Would certainly buy from them again." Thanks From The Mobility Smart Team

Posted 4 months ago

“Easy to order. Item was received. Was not able to use the item as it seemed to be missing part and it looked liked it was previously returned item. Customer service was very good and the item has been returned for inspection. I now await for a feedback and replacement.”

Helpful Report

Posted 4 months ago

Dear Mavis, Thank you for taking the time to leave a review and for providing this important feedback regarding your recent order. We genuinely appreciate you letting us know. We're glad to hear that the ordering process was easy and that you found our customer service helpful. However, we sincerely apologize for the disappointing experience of receiving an item that appeared to be incomplete or previously returned. This is certainly not the standard of quality we aim to provide, and we understand your frustration. We have noted that the item has been returned for inspection. Please be assured that as soon as the return is processed by our returns department, we will immediately send a replacement item out to you. We will also follow up internally regarding the condition of the item you received to ensure this does not happen again. Thank you again for your patience. We are committed to making this right for you. Thanks From The Mobility Smart Team

Posted 4 months ago

“very happy great service would buy again if needed”

Helpful Report

Posted 4 months ago

Thank you so much, Norman Goldsborough, for your fantastic feedback! We are absolutely thrilled to hear you are "very happy" and received "great service." We appreciate your business and are delighted that you "would buy again if needed." Thanks From The Mobility Smart Team

Posted 4 months ago

“Bought hand rail to go beside toilet. Makes it easier to stand up supported. Have same rails in shower. Nice design, easy grip and bright colour. Easy to fit. Would recommend.”

Helpful Report

Posted 4 months ago

Thank you for sharing this wonderful and detailed feedback! We are so pleased to hear that the hand rail you bought for beside the toilet "Makes it easier to stand up supported." We're glad you appreciate the "Nice design, easy grip and bright colour," as well as finding it "Easy to fit." Knowing you trust these rails enough to have the same rails in [your] shower and Would recommend us is the highest compliment! Thanks From The Mobility Smart Team

Posted 4 months ago

“Upset with delivery. I live in a 2nd floor flat and I pressed the buzzer to let the driver in. I was shocked when he left the big box outside the outside door. I had to drag it to the lift and carry it to my flat. I am 80 and have a bad leg. DHL did not do their job a deliver it to 31.”

Helpful Report

Posted 4 months ago

Hello Jeanette, Thank you for bringing this upsetting experience to our attention. I am truly sorry to hear about the trouble you had with your delivery. Please accept our sincerest apologies for the physical difficulty and stress this caused you. Kindly note that DHL is a third-party courier company that we rely on for deliveries. While we do not have direct control over the actions of their individual drivers, we take this kind of feedback very seriously. Leaving a package in a communal area and failing to deliver it to the correct flat, especially when a vulnerable customer is waiting, is a clear failure to follow proper delivery protocol. We will immediately escalate this specific incident and your detailed feedback to our dedicated contact at DHL. We will emphasize the need for their drivers to respect the delivery address and show proper care and consideration, especially in multi-unit buildings and when interacting with elderly customers. We value your business and are deeply disappointed that your experience with our delivery partner fell so far short of the service we aim to provide. Thanks From The Mobility Smart Team

Posted 4 months ago

“Great quality goods. Delivery was very quick - within 5 days. Has grips on either side. Not flimsy either. Certain purchase from this company again”

Helpful Report

Posted 4 months ago

Thank you so much, Nadine Selley, for this wonderful feedback! We are thrilled to hear you received Great quality goods and that the delivery was very quick - within 5 days. We're also delighted you noted the product is not flimsy and includes the grips on either side. We look forward to your certain purchase from this company again! Thanks From The Mobility Smart Team

Posted 4 months ago

“Very quick delivery, only took 2 days. The description states magnifying glass 4 times but upon delivery it is plastic and gives a distorted view through it. Not ideal for my mum to be able to see better through it. Returned the item and paid postage to return it and received a refund promptly (minus postage). So I paid postage twice.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to leave your feedback, and we are genuinely sorry to hear that the magnifying glass did not meet your expectations or your mother's needs. We are pleased that you experienced very quick delivery and that your refund was processed promptly. Regarding the Magnifying Glass Quality and Description We sincerely apologize that the plastic construction and the resulting distorted view made the product unsuitable, especially since your aim was to help your mother see better. We take the accuracy of our product descriptions very seriously. If you believe the item's magnification power was not the described 4x or if the quality was genuinely defective, we would like to investigate this with our supplier. Your feedback helps us ensure our product listings are accurate for all future customers. Regarding the Return Postage We understand and apologize for your frustration with having to pay postage twice. We aim to be transparent about our returns policy. As you correctly noted, our terms and conditions state that the customer is responsible for the return shipping cost unless the item is deemed faulty upon inspection. Since the item was returned and a refund was issued promptly, it appears the return was processed as a standard change-of-mind/unsuitable return, which places the return postage cost with the customer. We recognize this policy can be disappointing when an item doesn't work out, and we are sorry that you incurred this double expense. We wish we could have offered a better solution in this instance. Thank you again for your review. We hope to have the opportunity to provide you with a more positive experience in the future. Thanks From The Mobility Smart Team

Posted 4 months ago

“Bought a back cushion and seat quick response from emails”

Helpful Report

Posted 4 months ago

Thank you so much, Maxine Robinson, for your feedback! We are pleased to hear you purchased a back cushion and seat, and we're delighted that you experienced a quick response from [our] emails. Efficient communication is very important to us! Thanks From The Mobility Smart Team

Posted 4 months ago

“Excellent company! Great prices and arrived quickly. Would definitely recommend.”

Helpful Report

Posted 4 months ago

Thank you so much, Vanessa Brown, for this outstanding feedback! We are thrilled to be called an "Excellent company!" We are delighted you found our Great prices and that your order arrived quickly. We truly appreciate that you Would definitely recommend us! Thanks From The Mobility Smart Team

Posted 4 months ago

“From the begining the staff at Mobility Smart were excellent, patient and knowledgable”

Helpful Report

Posted 4 months ago

Thank you so much, F Gorman, for this wonderful feedback! We are thrilled to hear that from the beginning, our staff were excellent, patient and knowledgable. Providing that level of support is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 4 months ago

“Very easy to order and quick safe delivery”

Helpful Report

Posted 4 months ago

Thank you so much, Sylvia Massey, for your feedback! We are delighted to hear the process was Very easy to order and that you received quick safe delivery. That smooth and secure experience is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 4 months ago

“Very helpful and a fast service”

Helpful Report

Posted 4 months ago

Thank you for your feedback! We are thrilled to hear you found our team "Very helpful" and appreciated our "fast service." That speed and support are exactly what we aim for! Thanks From The Mobility Smart Team

Posted 4 months ago

“Very happy with purchase.”

Helpful Report

Posted 4 months ago

Thank you so much, Heather Walker, for your feedback! We are absolutely "Very happy with purchase" to hear that you are happy with your item. Thanks From The Mobility Smart Team

Posted 4 months ago

“Quality goods at reasonable prices. Quick delivery too.”

Helpful Report

Posted 4 months ago

Thank you for this excellent feedback! We are thrilled to hear you appreciate the "Quality goods at reasonable prices." That value, combined with "Quick delivery too," is exactly what we aim for with every order! Thanks From The Mobility Smart Team

Posted 4 months ago

“Bought my item on "cyber Monday" so paid a fantastic, cheap price. Item was received on Wednesday with regular updates on its delivery progress. Excellent customer service!”

Helpful Report

Posted 4 months ago

Thank you so much, Angela May, for this wonderful feedback! We're thrilled you took advantage of our Cyber Monday offer and paid a "fantastic, cheap price." We are delighted that the item was received quickly on Wednesday and that you found our regular updates on delivery progress to be helpful. That efficiency is part of providing Excellent customer service! Thanks From The Mobility Smart Team

Posted 4 months ago

“The products are practical. The NHS buys from them. I think Lancashire is traditionally a place of hard working local industry and very caring communities. The product was good and was delivered in an efficient way with not too much packaging which is environmentally friendly. Thank you and Seasons Greetings to the staff”

Helpful Report

Posted 4 months ago

Thank you for sharing this insightful and detailed feedback! We are thrilled to hear you find our products practical and that your item was good. We are proud of our roots and appreciate you acknowledging the hard-working local industry and caring communities in Lancashire. We are also committed to delivering products in an efficient way with not too much packaging, making it more environmentally friendly. Thank you and Seasons Greetings to you too! Thanks From The Mobility Smart Team

Posted 4 months ago

Mobility Smart Limited is rated 4.7 based on 1,317 reviews