Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.69

4.7 Rating 1,320 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,320 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, very easy to put together. It is comfortable and looks like a normal lounge chair except it is in my bedroom x”

Helpful Report

Posted 4 months ago

Thank you so much for this wonderful feedback! We're delighted to hear you received Excellent service and found the item very easy to put together. We are especially thrilled that it is comfortable and looks so discreet—like a normal lounge chair—even though it's in your bedroom. That style and function is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 4 months ago

“These crutches are user freindly for travelling, (easily foldable) and are bright in colour which adds a touch of in dividuality.”

Helpful Report

Posted 4 months ago

Thank you so much, Rob Long, for this fantastic feedback! We are delighted to hear you appreciate the design of the crutches. We agree that the easily foldable feature is essential for travelling, and we love that the bright colour adds a "touch of individuality." Function and style are both important! Thanks From The Mobility Smart Team

Posted 4 months ago

“Recently I came out of the hospital after a major surgery. Amongst my daily medication was also tablets to take which needed the “ tablet crusher “, I managed to get one from mobility smart. For me it was simple to order and communication was excellent I had a message when it was being delivered and the item is fine. Thank you. Mr Parmar”

Helpful Report

Posted 4 months ago

Thank you so much, Mr. Parma, for sharing your experience. We wish you a swift and smooth recovery after your major surgery. We are pleased that you were able to easily get the essential "tablet crusher" you needed for your daily medication. We're delighted that the process was "simple to order" and that the "excellent communication" and delivery message kept you informed. We're so glad the item is "fine." Thanks From The Mobility Smart Team

Posted 4 months ago

“Returned as out of date sorted straight away and given full refund.”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We sincerely apologize that the item you received was out of date. That is certainly a quality failure on our part. We are relieved and pleased that our team was able to get the situation sorted straight away and process a full refund. We appreciate you highlighting our speed and efficiency in making things right. Thanks From The Mobility Smart Team

Posted 4 months ago

“Delivery was prompt. I haven't used the scooter cover yet so can't comment on that.”

Helpful Report

Posted 4 months ago

Thank you for your feedback, Nan Howitt! We are pleased to hear that your Delivery was prompt. We hope the scooter cover works perfectly for you once you have reason to use it! Thanks From The Mobility Smart Team

Posted 4 months ago

“Good product, quick delivery”

Helpful Report

Posted 4 months ago

Thank you for your feedback! We are thrilled to hear that you received a "Good product" and experienced "quick delivery." That speed and quality are exactly what we aim for! Thanks From The Mobility Smart Team

Posted 4 months ago

“I brought this for my grandson who suffers from dyslexia to help him read more, works very well as it separates the sentences up into each separate word”

Helpful Report

Posted 4 months ago

Thank you so much, Amanda Setford, for sharing this truly wonderful feedback! We are delighted to hear the reading aid is working so well to help your grandson who suffers from dyslexia. Knowing that it "separates the sentences up into each separate word" is exactly the successful outcome we aim for with this type of specialized product. We are so glad it "works very well" for him and hope it continues to help him read more! Thanks From The Mobility Smart Team

Posted 4 months ago

“Found exactly what I needed easily. Ordering was simple. Communications were excellent. Delighted with the overall service”

Helpful Report

Posted 4 months ago

Thank you so much, Kim Harman, for this fantastic feedback! We are thrilled to hear you Found exactly what I needed easily and that Ordering was simple. We are delighted with the overall service and communication we provided. That smooth experience is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 4 months ago

“Very helpful, excellent prompt service.”

Helpful Report

Posted 4 months ago

Thank you so much, Leonard Hughes, for your wonderful feedback! We are absolutely thrilled to hear you found our service "Very helpful" and "excellent prompt service." That speed and quality are exactly what we strive for! Thanks From The Mobility Smart Team

Posted 4 months ago

“This wheelchair cover was exactly what I was looking for, keeping my disabked son, cosy and snug, keeping out draughts from around his legs.”

Helpful Report

Posted 4 months ago

Thank you so much for this wonderful feedback! We are absolutely delighted to hear the wheelchair cover was exactly what you were looking for. Providing comfort and safety is paramount, and we are thrilled it is keeping your disabled son "cosy and snug, keeping out draughts from around his legs." That is the best possible news we could receive! Thanks From The Mobility Smart Team

Posted 4 months ago

“Easy to order, quick delivery, quality product”

Helpful Report

Posted 4 months ago

Thank you so much, Michelle Tiso, for your fantastic feedback! We are thrilled to hear you found the process "Easy to order" and that you received a "quality product." That speed is key, so we're delighted the delivery was quick. That's the perfect experience! Thanks From The Mobility Smart Team

Posted 4 months ago

“Great to choose an item from a trusted company. Choice of colours. Easy to order and quick delivery.”

Helpful Report

Posted 4 months ago

Thank you for this wonderful feedback! We are thrilled to hear you consider us a "trusted company" and appreciated the "Choice of colours." We're delighted that the process was "Easy to order" and that your item arrived with "quick delivery." That speed and reliability are exactly what we aim for. Thanks From The Mobility Smart Team

Posted 4 months ago

“Purchased a walker for my Mum. 6 months later it had a problem the a front wheel that wouldn’t move due to a large screw dropping. Cheap Chinese !! Technical support totally unhelpful, they could locate my email and video of the issue. Suggested I pack and return it for repair. Very unhelpful with bad attitude.”

Helpful Report

Posted 4 months ago

Dear valued customer, Thank you for bringing your experience to our attention and for taking the time to leave a review. We sincerely apologize that you and your mother encountered an issue with the front wheel of the walker and that your experience with our technical support team was frustrating. We understand that a screw/bolt coming loose caused the wheel to stop moving. While we strive to provide high-quality, durable products, components on mobility aids, especially those that experience regular use, can occasionally loosen over time. Checking bolts and screws periodically (as part of general maintenance) is a recommended practice for all mobility equipment to ensure safe and optimal function. If a bolt does come loose, tightening it often resolves the issue immediately. We sincerely apologize that our technical support team could not immediately locate your previous communications. We do want to clarify that we have no record of receiving any video of the issue. We would be happy to review it if you are able to re-send it to us. We did genuinely try to assist you with the information we had. For a component failure of this nature, the standard and most efficient process is indeed to have the item returned to our repair center for inspection and repair. We are unable to send an engineer to a customer's location for this type of repair. We understand that the requirement to pack the item for return can be inconvenient. Unfortunately, this is a necessary step for us to facilitate the repair under warranty, as the courier service requires the item to be securely packaged for collection. We take all feedback on our team's attitude seriously and will be using your comments as part of our ongoing training to ensure all interactions are helpful and courteous. If you are still interested in proceeding with the repair, please reply to our last email, and we will immediately arrange the necessary steps for the walker's collection and repair. Thanks From The Mobility Smart Team

Posted 4 months ago

“Positive experience overall, packaging of one item quite battered but item fine :)”

Helpful Report

Posted 4 months ago

Thank you for your feedback, Jemma Gibson! We are pleased to hear you had a "Positive experience overall." We apologize that the packaging of one item was "quite battered" upon arrival, but we are relieved the item itself was "fine :)" We will review our packaging process to ensure a tidier arrival next time. Thanks From The Mobility Smart Team

Posted 4 months ago

“Excellent speedy service”

Helpful Report

Posted 4 months ago

Thank you so much, Brenda Oakes, for your fantastic feedback! We are absolutely thrilled to hear you received "Excellent speedy service." That efficiency is exactly what we strive for! Thanks From The Mobility Smart Team

Posted 4 months ago

“Efficient ordering process and the perch stool, which is a massive help for a hip replacement patient, was delivered promptly.”

Helpful Report

Posted 4 months ago

Thank you so much, Margaret Fielden, for this fantastic feedback! We are delighted to hear you experienced an Efficient ordering process and prompt delivery. Most importantly, we're thrilled that the perch stool is a "massive help" for a hip replacement patient. Providing that level of essential support is exactly why we offer these products. Thanks From The Mobility Smart Team

Posted 4 months ago

“Great quality and comfortable”

Helpful Report

Posted 4 months ago

Thank you for your feedback! We are thrilled to hear that you are happy with the "Great quality and comfortable" product you received. That combination of quality and comfort is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 4 months ago

“Works well Just would prefer the back rest not to be so high”

Helpful Report

Posted 4 months ago

Thank you so much, May Fazackerley, for your feedback! We are delighted to hear the item "Works well." We appreciate your specific note about the back rest height. We apologize it's not ideal, and we will share your preference for it "not to be so high" with our product team for future design considerations. Thanks From The Mobility Smart Team

Posted 4 months ago

“Very pleased with it. It will get used every day”

Helpful Report

Posted 4 months ago

Thank you so much, Carol Granger, for your great feedback! We are absolutely thrilled to hear you are "Very pleased with it." Knowing that the item "will get used every day" is the best compliment we could ask for! Thanks From The Mobility Smart Team

Posted 4 months ago

“A wide range of products which are good value for money and are always delivered timeously and in good condition.”

Helpful Report

Posted 4 months ago

Thank you for this fantastic feedback! We are thrilled to hear you appreciate our wide range of products and find them to be good value for money. We're also delighted they are always delivered timeously and in good condition. That consistent quality of product and service is exactly what we aim for. Thanks From The Mobility Smart Team

Posted 4 months ago

Mobility Smart Limited is rated 4.7 based on 1,320 reviews