Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.69

4.7 Rating 1,321 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,321 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A wide range of products which are good value for money and are always delivered timeously and in good condition.”

Helpful Report

Posted 4 months ago

Thank you for this fantastic feedback! We are thrilled to hear you appreciate our wide range of products and find them to be good value for money. We're also delighted they are always delivered timeously and in good condition. That consistent quality of product and service is exactly what we aim for. Thanks From The Mobility Smart Team

Posted 4 months ago

“Always great service”

Helpful Report

Posted 4 months ago

Thank you so much, Marguerite Little, for your wonderful feedback! We are absolutely thrilled to hear that you "Always get a great service" from us. That consistent excellence is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 4 months ago

“Easy to order, answered a query quickly, speedy delivery and well made item.”

Helpful Report

Posted 4 months ago

Thank you so much, Georgina Buxton, for this fantastic feedback! We're thrilled to hear you found it "Easy to order" and that we answered a query quickly. That efficient service, combined with speedy delivery and a well made item, is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 4 months ago

“Well described, very adapatable, light weight well packed.”

Helpful Report

Posted 4 months ago

Thank you so much, Anita Roberts, for this wonderful feedback! We are thrilled to hear the item was "Well described," "very adaptable," and "light weight." We appreciate you noting that it was well packed as well! Thanks From The Mobility Smart Team

Posted 4 months ago

“Clear communication about order from placing the order to delivery. I was able to find what I wanted easily too.”

Helpful Report

Posted 4 months ago

Thank you so much, Lynda Dutton, for this great feedback! We are thrilled to hear you were able to find what I wanted easily and that we provided Clear communication about [your] order from placing the order to delivery. That smooth, well-informed experience is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 4 months ago

“Excellent service and well packed, not yet put together the table but looks solid and well made”

Mobility Smart Limited 5 star review on 3rd December 2025

Helpful Report

Posted 4 months ago

Thank you so much, Martin Clafton, for this excellent feedback! We are thrilled to hear you received "Excellent service" and that your item was "well packed." We're confident you'll find the table solid and well made once you put it together. We appreciate you taking the time to let us know! Thanks From The Mobility Smart Team

Posted 4 months ago

“Perfect just what I needed excellent value for money”

Helpful Report

Posted 4 months ago

Thank you so much, Margaret Mongey, for your fantastic feedback! We are absolutely thrilled that the item was "Perfect just what I needed." We're also delighted to hear you found it "excellent value for money." That combination of perfect product and great price is what we aim for! Thanks From The Mobility Smart Team

Posted 4 months ago

“0⁰can't order ????”

Helpful Report

Posted 4 months ago

Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced while trying to place your order on our website. We are so sorry that difficulties prevented you from completing your purchase, and we completely understand why you felt this deserved a one-star rating. In the meantime, we want to make sure you can still place your order without delay. Please call us directly, and one of our dedicated team members will be happy to assist you over the phone with your purchase: 0800 567 7222 We value your business and hope to speak with you soon to turn this experience around. Thanks From The Mobility Smart Team

Posted 4 months ago

“Very prompt and kept notified”

Helpful Report

Posted 4 months ago

Thank you so much, Joanne Davies, for your great feedback! We're thrilled to hear that our service was "Very prompt and kept notified." That speed and communication are exactly what we aim for! Thanks From The Mobility Smart Team

Posted 4 months ago

“Excellent Customer Service response on the telephone and great guidance as to the best mobility scooter all weather covers for me !!”

Helpful Report

Posted 4 months ago

Thank you so much, Tim Nicholson, for this fantastic feedback! We are absolutely thrilled to hear you received an "Excellent Customer Service response on the telephone." We're especially pleased that our team was able to provide "great guidance" to help you select the best all weather covers for your mobility scooter! That helpful expertise is what we strive for. Thanks From The Mobility Smart Team

Posted 4 months ago

“This is a replacement for one I had which broke after seven years daily use.I was very pleased with the phone call and the quick standard delivery.It arrived within 48 hours of ordering.”

Helpful Report

Posted 4 months ago

Thank you so much, John Shipman, for this fantastic feedback! Seven years daily use is incredible; we are thrilled to know your original item lasted so long! We are equally pleased that the replacement process was so smooth. Your feedback about the phone call and the "quick standard delivery" is great. Getting your item to you "within 48 hours" (on standard delivery!) is exactly the efficient service we aim for. Thanks From The Mobility Smart Team

Posted 4 months ago

“Swift delivery, thank you very much for great service”

Helpful Report

Posted 4 months ago

Thank you so much, Kate Thornton, for your wonderful feedback! We are thrilled to hear you experienced "Swift delivery." We appreciate your "thank you very much for great service!" Thanks From The Mobility Smart Team

Posted 4 months ago

“Got d price and delivery.”

Helpful Report

Posted 4 months ago

Thank you so much, Janet Saville, for your great feedback! We are delighted to hear you were happy with both the price and delivery. That value and efficiency is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 4 months ago

“Very prompt and good service, except for Royal Mail. who are truly awful”

Helpful Report

Posted 4 months ago

Thank you for your feedback, Paul Donovan. We are thrilled to hear you received "Very prompt and good service" from Mobility Smart. We apologize that the final leg of the journey was difficult due to Royal Mail. We know how frustrating it is when a courier issue affects the delivery, and we are sorry you had to deal with that. We appreciate you recognizing our service separately! Thanks From The Mobility Smart Team

Posted 4 months ago

“It seams good fast delivery”

Helpful Report

Posted 4 months ago

Thank you so much, James Ferguson, for your great feedback! We're thrilled to hear your item "seams good" and that you experienced "fast delivery." That speed and quality is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 4 months ago

“Excellent service”

Helpful Report

Posted 4 months ago

Thank you so much, William Allen, for your feedback! We are absolutely thrilled to hear that you experienced "Excellent service" from our team. We appreciate you letting us know! Thanks From The Mobility Smart Team

Posted 4 months ago

“excellent customer service prompt delivery and mattress genie is great”

Helpful Report

Posted 4 months ago

Thank you so much, Janet Gibson, for this fantastic feedback! We are absolutely thrilled to hear you received "excellent customer service" and prompt delivery. We're especially delighted that the mattress genie is great! That product success is the most important thing. Thanks From The Mobility Smart Team

Posted 4 months ago

“Very good service the toilet seat is very good it was good delivery on time”

Helpful Report

Posted 4 months ago

Thank you so much, Yvonne Driscoll, for your great feedback! We are thrilled to hear you received "Very good service." We're delighted that the toilet seat is very good and that your order arrived on time! That efficient service and quality product is exactly what we strive for. Thanks From The Mobility Smart Team

Posted 4 months ago

“Item as dscribed and arrived on scedule.”

Helpful Report

Posted 4 months ago

Thank you so much, Stephan Barker, for your great feedback! We are delighted to hear the Item [was] as dscribed and arrived on scedule. That accuracy and reliability is exactly what we aim for! Thanks From The Mobility Smart Team

Posted 4 months ago

“Return a product last week an have not received a refund. Had to pay £20 to return item . would appreciate the refund as its over £150.”

Helpful Report

Posted 4 months ago

Dear Anita Barker, Thank you for your patience while we investigated your return. We are pleased to confirm that your returned product was successfully received by our warehouse. We have processed your refund, and you should have received confirmation that the funds were sent yesterday, Tuesday, December 2nd, 2025. Please note that while the refund has been initiated from our side, it typically takes 3-5 business days for the funds to appear in your bank or card statement, depending on your bank's processing times. Regarding the £20 you paid for the return shipping, we would like to bring your attention to our Terms and Conditions (T&Cs), which state that the customer is responsible for covering the cost of return postage unless the item was faulty or incorrectly sent by us. We hope this clarifies the status of your refund. Thanks From The Mobility Smart Team

Posted 4 months ago

Mobility Smart Limited is rated 4.7 based on 1,321 reviews