Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.71

4.7 Rating 1,640 Reviews

94 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,640 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

Write Your review

Tell us how Mobility Smart Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Responded very quickly to email query. Order was dispatched on same day”

Helpful Report

Posted 1 week ago

Thank you so much for the wonderful review! We are absolutely delighted to hear that our customer service team responded quickly to your email and that our warehouse crew got your order dispatched on the very same day. We know how important it is to get your questions answered and your items sent out without delay, so your kind words truly mean a lot to everyone here. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 week ago

“Fantastic company. Prompt delivery & good communication.”

Helpful Report

Posted 1 week ago

Thank you so much for the fantastic review! We are absolutely delighted to hear that you had such a positive experience with us. Keeping you informed with good communication and ensuring your order is delivered promptly are top priorities for our team, so your kind words truly mean a lot to us. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 week ago

“A great company to deal with. The website is easy to navigate and descriptions are clear. The item I ordered is good quality, it was well packed and despatched quickly.”

Helpful Report

Posted 1 week ago

Thank you so much for such a wonderful and detailed review! We are absolutely thrilled to hear that you had a seamless experience with us from start to finish. Our team works hard to make our website easy to use and our product details clear, while our warehouse crew takes great pride in packing items securely and dispatching them rapidly. Knowing you are happy with the quality of your order truly means the world to everyone here. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 week ago

“Item was supplied extremely quickly and well packaged.”

Helpful Report

Posted 1 week ago

Thank you so much for the lovely review! We are absolutely delighted to hear that your item arrived extremely quickly and was well packaged. Our warehouse team takes great pride in packing every order securely and dispatching it rapidly, so knowing they hit the mark for you truly means a lot to us. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 week ago

“Easy ordering and prompt delivery. Goods as I ordered and packaging intact.”

Helpful Report

Posted 1 week ago

Thank you so much for the wonderful review! We are absolutely delighted to hear that you had such a seamless experience with us. Our team works hard to keep ordering simple, dispatch items promptly, and pack everything securely so it arrives at your door in perfect condition. Your positive feedback truly means a lot to everyone here. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 week ago

“Happy with table and also the quick delivery.”

Helpful Report

Posted 1 week ago

Thank you so much for the lovely review! We are absolutely delighted to hear that you are happy with your new table and that it arrived so quickly. Getting your items to your door safely and fast is a big priority for our team, so your positive feedback means a lot to us. Enjoy your new table! Thanks From The Mobility Smart Team

Posted 1 week ago

“Very quick delivery and product very good quyfor money”

Helpful Report

Posted 1 week ago

Thank you so much for the lovely review! We are absolutely delighted to hear that your order arrived so quickly and that you are pleased with the quality and value for money of your product. Our warehouse team works hard to ensure rapid shipping, and we always aim to keep our prices as fair and affordable as possible. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 week ago

“Very efficient great service deliver promptly”

Helpful Report

Posted 1 week ago

Thank you so much for the lovely review! We are absolutely delighted to hear that you found our service great and our team very efficient. Getting your essential items delivered promptly is always a top priority for us, so your kind words truly mean a lot to everyone here. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 week ago

“Not recoeved my 1000 pound bed yet ?? Im a bit worried had one phone call checking details but nothing since ?”

Helpful Report

Posted 2 weeks ago

Thank you for your review. Because all of our premium beds are completely made to order, they do take 4 to 6 weeks to be carefully crafted and prepared for transit. The initial phone call you received was just our team confirming your order details so everything is perfect for production. As soon as your bed is ready, our courier will contact you directly to schedule a specific delivery date and time that works for you. If you have any other questions in the meantime, please feel free to reach out to our customer service team with your order number—we are always happy to help! Thanks From The Mobility Smart Team

Posted 1 week ago

“I always find mobility smart helpful and very reliable.”

Helpful Report

Posted 2 weeks ago

Thank you so much for the wonderful review! We are absolutely delighted to hear that you always find our team helpful and very reliable. Consistency is everything to us, and knowing that we continue to provide the dependable service and support you need truly means the world to everyone here. Thank you for your continued support and trust in us! Thanks From The Mobility Smart Team

Posted 1 week ago

“This has been my first contact with Mobility Smart and I'm most impressed. Service has been excellent and I've been kept well informed of progress. Goods have arrived well packed and on time. I look forward to future contact with Mobility Smart.”

Helpful Report

Posted 2 weeks ago

Thank you so much for this wonderful review! We are absolutely thrilled to welcome you as a first-time customer and to hear that you've been so thoroughly impressed with your experience. As a team, we work incredibly hard to ensure our communication keeps you clearly informed and that your items arrive safely packed and exactly on time. Knowing that we have earned your trust and that you look forward to shopping with us again truly means the world to everyone here. Thank you for choosing us, and we look forward to looking after you next time! Thanks From The Mobility Smart Team

Posted 1 week ago

“First Class Service”

Helpful Report

Posted 2 weeks ago

Thank you so much for the wonderful review! We are absolutely delighted to hear that you experienced first-class service from our team. We work hard to make sure every order is handled with the highest level of care, so your kind words truly mean a lot to everyone here. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 week ago

“VERY LOW PAID £4750 FOR A TGA BREEZE 4 SCOOTER, HAD TO CHASE MOBILITY SMART AND THE MOBILITY NETWORK UP FOR A DELIVERY DATE, WITH MOBILITY SMART BLAMING TGA FOR LATE DELIVERY AFTER 14.4 MILES MILES THE SCOOTER SHOWED A MAJOR FAULT BATTERY LEVEL DISPLAY DROPPED FROM A FULL RECHARGE TO JUST 3 BARS OF CHARGE SHOWING ON DISPLAY CONTACTED MOBILITY SMART ON 24/6/2026 I WAS TOLD GIVE THE BATTERY A 24 HOUR CHARGE TO SEE IF THIS RECTIFIED THE PROBLEM NO JOY, MOBILITY SMART CONTACT ME NEXT DAY TO SEE IF THIS HAD WORKED WHICH IT HAD NOT, THEY SAID THEY WOULD SEND A NEW CHARGER OUT FOR NEXT DAY DELIVERY (which did happen) NEW CHARGER DID NOT RECTIFY THE PROBLEM, MONDAY 29/6/2026 MOBILITY PHONED TO SEE IF NEW CHARGER HAD WORKED AND I WAS TOLD BY SIMON IT WOULD HAVE TO BE REFERRED TO THE WORKSHOP DEPARTMENT, I DID NOT HEAR FROM WORKSHOP FOR ARRANGED REPAIR THAT DAY OR PART OF NEXT BUT AFTER A WHILE SIMON CONTACTED ME AGAIN 30/6/2026 SAYING THE REPAIR WOULD CARRIED OUT VIA THE MOBILITY NETWORK. HAVING HEARD NOTHING THE REST OF THAT DAY AND WELL INTO THE NEXT I EMAILED MOBILITY SMART EXPRESSING MY FRUSTRATION I RECIEVED A EMAIL THIS MORNING FRIDAY 3/7/2026 SAYING THEY WILL ARRANGE REPAIR, MOBILITY SMART ALSO EMAILED ABOUT THE REPAIR!!!!!!! WHY HAS IT TAKEN 5 DAYS FROM MONDAY TO FRIDAY FOR SMART MOBILITY TO ARRANGE A REPAIR FROM MOBILITY NETWORK, IT SHOULD HAVE BEEN MONDAY!!!!!!!!, I AM HOUSEBOUND WITHOUT THE SCOOTER RECOVERING FROM A MAJOR ILLNESS AND THE SCOOTER WAS THE NEXT STAGE IN MY RECOVERY AT THE MOMENT I GOT £4750 SCOOTER I CANT USE BECAUSE I DONT KNOW THE STATE OF THE BATTERY AND STILL NO DATE WHEN THE REPAIR WILL BE CARRIED OUT!!!!!!!!!!!!”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback, and please accept our sincere apologies for the stress and frustration this situation has caused. We completely understand how vital this scooter is for your recovery and independence, and we truly care about getting you mobile again as quickly as possible. While we know any delay is incredibly difficult when you are housebound, we want to assure you that we have been working hard behind the scenes to resolve this. Complex technical faults do unfortunately take a little time to properly diagnose and coordinate between multiple departments. To clarify the timeline of our team's efforts to help: Wednesday, 24th June: You contacted us about the battery issue, and we spoke with you the exact same day to initiate troubleshooting by suggesting a 24-hour charge. Thursday, 25th June: We followed up with you the next day to see if it worked. When it hadn't, we immediately dispatched a new charger for next-day delivery. Monday, 29th June: We contacted you again to check the new charger. Wednesday, 1st July: Once we confirmed the charger didn't resolve the issue, we escalated the matter and asked our workshop engineers for technical advice. Thursday, 2nd July: Following the engineer's assessment, the engineer call-out was officially booked to inspect and repair your scooter. We are genuinely sorry for the communication gap and any anxiety this has caused during your recovery. Please rest assured that we are doing everything we can to resolve this for you as a priority. An update regarding the specific date and time for the engineer's arrival will be communicated to you directly. Thank you for your patience while we work to get this sorted. If you would still like to discuss your order, please feel free to reach out to us at contact@mobilitysmart.co.uk. Thanks From The Mobility Smart Team

Posted 1 week ago

“was simple to order service was good and product was great thanks again was out of stock and they got it sorted for us quickly”

Helpful Report

Posted 2 weeks ago

Thank you so much for the wonderful review! While we always try to keep everything fully stocked, occasionally items fly off the shelves quicker than expected—so we are absolutely delighted to hear that our team got it sorted out for you so quickly. Knowing that you found the ordering process simple, the service good, and the product great truly means the world to us. Thank you for your patience and for choosing us again! Thanks From The Mobility Smart Team

Posted 1 week ago

“I bought an adapted knife and am extremely happy with it. My product arrived quickly and safely. The price was far cheaper than purchasing on Amazon. They would only permit me to purchase with a credit card ( but I don’t have one, just a debit card). Thankfully Mobility Smart allowed me to purchase using my debit card which I am most grateful for as my previous adapated knife (purchase many years ago from another company) had broken as was lost without it.”

Helpful Report

Posted 2 weeks ago

Thank you so much for this wonderful and detailed review! We are absolutely delighted that we could help you get your new adapted knife quickly and safely—especially after your previous one broke. We strongly believe that essential mobility and independent living aids should be as easy and affordable to access as possible, which is why we keep our prices competitive against sites like Amazon and ensure everyday payment methods like debit cards are always accepted. Knowing we could restore your independence in the kitchen and provide a stress-free experience truly makes our day. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 1 week ago

“Fantastic service. So friendly and helpful, answered all of our questions in detail. Also very fast responses to queries. Thank you so much.”

Helpful Report

Posted 2 weeks ago

Thank you so much for the fantastic review! We are absolutely delighted to hear that you found our team so friendly and helpful. We know that choosing the right mobility equipment often comes with a lot of questions, so we make it a strict priority to provide detailed answers and fast responses to give you complete peace of mind. Your kind words truly mean the world to our staff. Thank you for choosing us, and we are always here whenever you need us next! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Thank you for a excellent service.”

Helpful Report

Posted 2 weeks ago

Thank you so much for the lovely review! We are absolutely delighted to hear that you experienced excellent service from our team. Your kind words truly mean a lot to us and serve as a great boost to everyone here. Thank you for choosing us, and we look forward to looking after you again in the future! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“Correct parts arrived safely and fitted OK, thankyou.”

Helpful Report

Posted 2 weeks ago

Thank you so much for the great review! We are absolutely delighted to hear that the correct parts arrived safe and sound and that they fitted perfectly for you. We know how important it is to get the right components to keep your equipment running smoothly, so your feedback means a lot to our team. Thank you for choosing us, and we are always here to help whenever you need us! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“the item was true to its description on line”

Helpful Report

Posted 2 weeks ago

Thank you so much for the great review! We are absolutely delighted to hear that your item was exactly as described on our website. We know how important it is to have clear, accurate information when choosing independence and mobility aids online, so your feedback means a lot to our team. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“The Gentleman in the shop in Tamworth was very helpful, informative and pleasant. I would be happy to use the shop in Tamworth again”

Helpful Report

Posted 2 weeks ago

Thank you so much for the wonderful review! We are absolutely delighted to hear that you had such a positive experience at our Tamworth shop. Our instore teams pride themselves on offering helpful, informative, and pleasant guidance to ensure you find the perfect mobility solutions, so hearing that he looked after you so well truly warms our hearts. We will be sure to pass your kind words along to the gentleman in Tamworth, and we look forward to welcoming you back through our doors in the future! Thanks From The Mobility Smart Team

Posted 2 weeks ago

Mobility Smart Limited is rated 4.7 based on 1,640 reviews