Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.69

4.7 Rating 1,292 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,292 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a full range of spares available for our mobility scooter. Good prices, speedy dispatch and delivery.”

Helpful Report

Posted 1 week ago

Thank you for the 5-star review! We know how vital it is to keep your scooter in top working order, so we take great pride in maintaining a full range of spares for our customers. We’re delighted that we could get the parts to you quickly and at a good price. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 week ago

“I purchased a Motion Nitron electric Wheelchair O/No. 1000444423 for my disabled daughter due to its modern design and competitive price I paid £1459.(5P including a second battery. I received a follow up call off Simon who took me through a question& answer tick sheet, as I was having the chair delivered for home assembly I asked for the control arm to be put on the left hand side as my daughter is left handed I was told OK, I had also ordered a second battery at extra cost and I just thought it would come with a fitting bracket well was I shocked when I took delivery the second battery had no fitting and the arm was not put on the left hand side, I rang sales and was told as it was self assembly I had to do the arm myself and it also did not come with a bracket for the second battery. I said if I had been told this on the follow up call I would have paid the extra £50.00P for the work to be done. I asked about carrying the second battery and was told place it in the back rest of the wheelchair, I said tipping hazard. Anyway I was told they had been in touch with the supplier and a bracket was not or could not be supplied for the second battery but I could contact them myself if I wanted, well wanted I did & I spoke with engineering and one was sent up FOC immediately with a note saying thanks for letting them know and the design requirement for the second battery would be amended. I was not happy with the after sales provided from Mobility Smart, nice as pie on the phone but a little bit missing on my particular follow up call/situation. WILL NOT USE MOBILITY SMART AGAIN. You have my order number if anyone at MOBILITY SMART reads this review.”

Helpful Report

Posted 1 week ago

Dear Kenneth, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that the delivery and setup of your daughter’s Motion Nitron electric wheelchair didn't meet your expectations, as we always aim for a seamless experience for our customers. Regarding the points you raised, we would like to clarify a few details based on our records of the order: Assembly & Delivery: When you spoke with Simon, our records indicate that the Boxed Free Delivery option was selected. This is a self-assembly service. We do offer a premium Engineered Delivery and Assembly service for an additional charge, which includes full setup and configuration by a technician, but as this wasn't purchased, the chair was dispatched in its standard factory state for home assembly. This was explained by Simon when he called you after you made your purchase. Joystick Configuration: Because this model is designed for the joystick to be easily fitted on either the left or right side, Simon confirmed it was possible to have it on the left. However, since the "self-assembly" option was chosen, this adjustment is part of the home setup process rather than being pre-configured at the warehouse. The Second Battery: We are glad to hear the manufacturer was able to assist you directly with a bracket. We appreciate you bringing this to our attention, as it helps us better understand the specific hardware included by our suppliers for additional accessories. We understand your frustration regarding the communication during the follow-up call, and we will use your comments to ensure our team is even more explicit about what "self-assembly" entails versus our engineered service. We wish your daughter the very best with her new chair. Thanks From The Mobility Smart Team

Posted 1 week ago

“Arrived quickly, well wrapped . Well made item, good solid construction and clear instructions.”

Helpful Report

Posted 1 week ago

Thank you for the great review, Chris Hellon! We are so pleased to hear that your order arrived safely and that you found the instructions clear. We take great care in our packaging and quality control, so knowing that you are impressed with the solid construction of the item means a lot to our team. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 week ago

“Really helpful and expert too - much more helpful than our usual suppplier. Had the relevant part and delivered it really quickly.”

Helpful Report

Posted 1 week ago

Thank you for the fantastic review, Sarah Bates! We are so pleased to hear that our team’s expert advice made such a difference for you. We take great pride in knowing our products (and their parts!) inside out, so we’re delighted we could get exactly what you needed and deliver it so quickly. Thank you for choosing Mobility Smart over your usual supplier! Thanks From The Mobility Smart Team

Posted 1 week ago

“I bought a comode which can be used on its own or over the toilet, as well as a shower chair. Very good price ( half price on sale) and very quick to put together, no screws or anything, parts just slot into place. I paid for express delivery and got it very quick. Excellent mobility aid and service. Thanks.”

Helpful Report

Posted 1 week ago

Thank you for the wonderful review, Maria Trotman! We are so pleased to hear that your new commode and shower chair were so quick and easy to assemble. We know that "tool-free" assembly makes a world of difference, so we’re delighted that the parts slotted into place perfectly for you. It’s also great to hear you grabbed such a fantastic sale price and that our express delivery lived up to its name! Thanks From The Mobility Smart Team

Posted 1 week ago

“Good product with a fast service. Pleased with all aspects.”

Helpful Report

Posted 1 week ago

Thank you for the review, Frederick Joseph Fairhurst! We are so pleased to hear that you were happy with both the product and our fast service. We strive to ensure every part of the shopping experience is seamless, so it’s fantastic to know we hit the mark for you across the board. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 week ago

“Fast service”

Helpful Report

Posted 1 week ago

Thank you for the review, Debra Buxton! We are so pleased to hear that you experienced our fast service. We know how important it is to get your mobility essentials quickly, and we’re glad we could meet your expectations. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 week ago

“Very easy to order excellent products and quick delivery will order from again highly recommended”

Helpful Report

Posted 1 week ago

Thank you for the wonderful review, John Godwin! We are so pleased to hear that your experience was seamless from start to finish. We work hard to ensure our ordering process is as easy as possible, so your "highly recommended" means a lot to the whole team. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 week ago

“Fabulous I would use your company again 😀”

Helpful Report

Posted 1 week ago

Thank you for the fabulous review, Joseph Benson! We are so pleased to hear that you had such a great experience with us. We truly appreciate your support and look forward to welcoming you back to Mobility Smart whenever you need us! 😀 Thanks From The Mobility Smart Team

Posted 1 week ago

“Wonderful service and very quick to reply to a question I had. Highly recommend them.”

Helpful Report

Posted 1 week ago

Thank you for the wonderful review! We are so pleased to hear that you found our team responsive and helpful. We know that having your questions answered quickly can make all the difference when shopping for mobility aids, so it’s fantastic to know we hit the mark for you. Thank you for the high recommendation! Thanks From The Mobility Smart Team

Posted 1 week ago

“Have never had any problems, wonderful service”

Helpful Report

Posted 1 week ago

Thank you for the wonderful review, Ann Foote! It is so heartening to hear that you’ve consistently had a positive experience with us. We work hard to maintain a high standard of service for every single order, so knowing that you’ve never had any problems is the best feedback we could receive. Thank you for your continued support! Thanks From The Mobility Smart Team

Posted 1 week ago

“DHL delivery failed twice and has still not been received 6 days after planned delivery date.”

Helpful Report

Posted 1 week ago

Dear David Knapman, Thank you for your feedback, and please accept our sincere apologies for the delay you've experienced with your delivery. We understand how frustrating it is when a delivery date is missed. To provide some context on the timeline: your order was placed late on Friday, and our team had it processed and shipped out first thing Monday morning. Unfortunately, DHL experienced a delay within their network after it left our warehouse, which has resulted in the current hold-up. While the delay occurred once the parcel was in the courier's hands, we are very sorry it has taken them so long to get your items to you. We can see that it now was delivered safely to you. Thanks From The Mobility Smart Team

Posted 1 week ago

“Excellent service, emailed about a non stock item, added to the website within a day, ordered expecting a much longer wait but arrived in about a week. Very impressed.”

Helpful Report

Posted 1 week ago

Thank you for the fantastic review, Paul Wilkinson! We are so pleased we could help you source that specific item. We take great pride in our ability to react quickly to our customers' needs, so we’re delighted that we could get the product onto our website within 24 hours for you. It’s even better to hear it arrived much sooner than expected! Thank you for the high recommendation. Thanks From The Mobility Smart Team

Posted 1 week ago

“Excellent website, very easy to navigate with a great range of products and good prices. My order arrived very quickly and was very well packaged. Very happy with everything and am happy to recommend. Thank you.”

Helpful Report

Posted 1 week ago

Thank you for the wonderful review! We are so pleased to hear that you found our website easy to navigate and were happy with our range and pricing. We take great care in ensuring all orders are securely packaged and delivered quickly, so it’s fantastic to know we hit the mark for you across the board. Thank you for the high recommendation! Thanks From The Mobility Smart Team

Posted 1 week ago

“Item received in good time and as described, would very much recommend”

Helpful Report

Posted 1 week ago

Thank you for the wonderful review! We are so pleased to hear that your order arrived promptly and was exactly as described. We know how important it is to receive the right equipment when you need it, so your high recommendation means a lot to the whole team. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 week ago

“Easy order, good selection, quick delivery and good quality Flexi foot walking stick. Noticing a difference between using NHS stick and this one.”

Helpful Report

Posted 2 weeks ago

Thank you for the fantastic review, Jeanette Green! We are so pleased to hear that you are noticing such a positive difference with your new Flexi-foot walking stick. While the standard issue sticks are a great starting point, we take pride in offering specialized options like the Flexi-foot for that extra bit of stability and comfort. We're glad our quick delivery got it to you so promptly! Thanks From The Mobility Smart Team

Posted 1 week ago

“Very quick delivery and easily ordered and good communication”

Helpful Report

Posted 2 weeks ago

Thank you for the wonderful review, Angela Stroud! We are so pleased to hear that your experience was seamless from start to finish. We work hard to ensure our communication is clear and our delivery is as quick as possible, so it’s fantastic to know we hit the mark for you. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 week ago

“Very comprehensive selection of Mobility goods and accessories relating to mobility in all its forms. Reasonable and good range of prices, from budget to luxery items.”

Helpful Report

Posted 2 weeks ago

Thank you for the wonderful review! We are so pleased that you appreciated our comprehensive selection. We work hard to ensure we stock "mobility in all its forms," from everyday essentials to luxury equipment. It’s important to us that we offer a range of prices to suit every budget, so we’re delighted that this stood out to you. Thank you for choosing us! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“First class service , easy ordering process, quick delivery. Would highly recommend.”

Helpful Report

Posted 2 weeks ago

Thank you for the wonderful review, Jean Morrow! We are so pleased to hear that you found our service "first class" from start to finish. We work hard to make the ordering process as smooth as possible, so your high recommendation means a lot to the whole team. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 2 weeks ago

“I would seriously think before making any purchase which mobility smart, solely because of the delivery company they use....DHL-e COM UK.for me the whole experience from the start was poor”

Helpful Report

Posted 2 weeks ago

Dear Valerie Hewitt, I am incredibly sorry to hear that your experience was marred by delivery issues. We understand that the service provided by the courier is a direct reflection of your purchase experience, and it’s disappointing to hear that DHL-e COM UK fell short of the mark. We want you to know that we’ve been listening to this feedback. We are currently in the process of changing our courier providers to ensure our customers receive the reliable service they deserve. While we cannot always control a courier's individual actions once a package leaves our warehouse, we can control who we choose to partner with, and we are making those changes now. We appreciate your patience during this transition. Thanks From The Mobility Smart Team

Posted 2 weeks ago

Mobility Smart Limited is rated 4.7 based on 1,292 reviews