Mobility Smart Limited Reviews

Name: Mobility Smart Limited
Address: Unit 12-13, Creamery Ind Est, Kenlis Road,Barnacre, Preston, Lancashire
Rating: 4.70

4.7 Rating 1,449 Reviews

93 %

of reviewers recommend Mobility Smart Limited

4.7

Based on 1,449 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mobility Smart Limited:

Based in the heart of Lancashire, Mobility Smart has been helping customers live more independently for over 20 years. With thousands of mobility and daily living products in stock, we’re trusted by over 650,000 customers across the UK. From mobility scooters and wheelchairs to home aids and healthcare essentials, our goal is simple — to make life easier, more comfortable, and more independent for everyone.

Visit Website

Phone:

01995638086

Email:

contact@mobilitysmart.co.uk

Location:

Unit 12-13, Creamery Ind Est,
Kenlis Road,Barnacre,
Preston
Lancashire
PR3 1GD

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Mobility Smart Limited 5 star review on 31st October 2025

Davina Hudson

Mobility Smart Limited 5 star review on 30th October 2025

J E ROMERO VACAS

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“order placed 5/5/26 NO DELIVERY 20/5/26 SO know review”

Helpful Report

Posted 1 week ago

Dear Phillip Evans, I am so sorry for the delay and the frustration this has caused. Your order was placed on 5/5, and it is completely unacceptable that you haven't received it yet. We looked into this and found that DPD unfortunately had trouble locating your address on their first attempt. Because we want to make this right, we have already shipped a replacement to you. We are incredibly sorry for the hassle caused by the courier. Thank you for your patience with us while we get this sorted! Thanks From The Mobility Smart Team

Posted 1 week ago

“Very speedy and excellent service”

Helpful Report

Posted 1 week ago

Thank you for your review, Richard Cornwell! We are delighted to hear that you experienced very speedy and excellent service with us. Getting your orders out to you quickly and smoothly is always our top priority! Thanks From The Mobility Smart Team

Posted 1 week ago

“Everything came on time and was of excellent quality and value. The items are packaged well and protected, so no damage. I would recommend this site and I would use them again.”

Helpful Report

Posted 1 week ago

Thank you so much for your wonderful review! We are absolutely delighted to hear that everything arrived right on time and met your expectations for quality and value. Our warehouse team takes extra care in packaging every item securely to ensure it arrives in pristine condition, so it's fantastic to know their efforts paid off. Thank you for your recommendation and for choosing to use us again! Thanks From The Mobility Smart Team

Posted 1 week ago

“I was very surprised that the item I ordered came so quickly in just 48 hours. I received emails from the moment my item was dispatched from Mobility Smart and onto Roysl Mail. Excellent service. The item is important to me as it was a replacement knob for my four wheeled rollator.”

Helpful Report

Posted 1 week ago

Thank you for your wonderful review, Mary Tobin! We are delighted to hear that your replacement rollator knob arrived so quickly in just 48 hours. We know how important it is to keep your mobility equipment fully functioning and safe, which is why we ensure our tracking updates keep you informed every step of the way. We truly appreciate your feedback and are so glad we could help! Thanks From The Mobility Smart Team

Posted 1 week ago

“Excellent service we were kept informed when part was dispatched and who would be delivering it I used standard delivery and was delivered in two days”

Helpful Report

Posted 1 week ago

Thank you for your wonderful review, John Cane! We are absolutely delighted to hear that you experienced excellent service and that your standard delivery arrived in just two days. We know how important it is to keep our customers fully informed about their dispatch and courier details, so it's fantastic to know you appreciated the communication! Thanks From The Mobility Smart Team

Posted 1 week ago

“Our daughter found details of your Mini Electric Exercise Bike on line and, after discussing it, we decided to purchase one. The staff I spoke to in making the purchase were helpful and courteous, the delivery by Royal Mail very quick, and the product itself is proving very helpful for our physical, old age needs. We had not heard of Mobility Smart before but would certainly recommend you. (I have tried to give you a rating of 5 but the star does not respond when i click on it.)”

Helpful Report

Posted 1 week ago

Thank you so much for taking the time to share such a lovely and detailed review, John Mulholland! We are absolutely delighted to hear that our Mini Electric Exercise Bike is proving so helpful for your physical needs, and that our team was able to provide a helpful and courteous service when you called. Please don't worry at all about the star rating glitch—your wonderful words are the best compliment we could ever receive! We are so glad your daughter found us, and we truly appreciate your high recommendation. Thanks From The Mobility Smart Team

Posted 1 week ago

“I am expecting my purchase on Tuesday 20th 8days late.”

Helpful Report

Posted 1 week ago

Hi Connie, I am so sorry for this delay! We know Royal Mail has been running behind with this delivery, which is incredibly frustrating. To help make this right, we have already refunded your postage costs. We have also been in touch with Royal Mail and opened an official investigation case with them. According to their tracking, your package should be arriving with you today. Thanks From The Mobility Smart Team

Posted 1 week ago

“The website is very simple to use very pleasing. The product was exactly what I was looking for and the delivery was very quick which I was very impressed with packaged securely. Looking forward to dealing with you all again soon.”

Mobility Smart Limited 5 star review on 19th May 2026

Helpful Report

Posted 1 week ago

Thank you for such a fantastic review, Steve Okines! We are absolutely delighted to hear that you found our website simple to use and that your product arrived quickly and securely packaged. There is no better compliment than knowing you are looking forward to dealing with us again soon. We can't wait to welcome you back! Thanks From The Mobility Smart Team

Posted 1 week ago

“Good quality socks for a very reasonable price. Delivery was quick as well, would definitely recommend and use in future. All good, thankyou”

Helpful Report

Posted 1 week ago

Thank you for your wonderful review! We are delighted to hear that you are happy with the quality and value of your socks, as well as our quick delivery. Knowing that you would confidently recommend us and use Mobility Smart again in the future is the best compliment we could ask for! Thanks From The Mobility Smart Team

Posted 1 week ago

“Wheelchair storage bag delivered before due date and fits perfectly.”

Helpful Report

Posted 1 week ago

Thank you for your lovely review! We are so pleased to hear that your wheelchair storage bag arrived ahead of schedule and fits your chair perfectly. Having that extra, secure storage can make a big difference, and we're glad we could get it to you so quickly! Thanks From The Mobility Smart Team

Posted 1 week ago

“Flexyfoot Neoprene Crutch Cuffs are nice, only the problem is where I have to stick them together. It should be straight like the other one.”

Helpful Report

Posted 1 week ago

Thanks for taking the time to share your feedback. We’re sorry to hear that the Velcro alignment on your Flexyfoot Neoprene Crutch Cuffs isn't matching up perfectly. It sounds like you might have received a mismatched pair or a faulty item, as they definitely should align correctly to keep you comfortable. We haven't been contacted about this issue yet, but we'd love to make it right. Please drop us an email with your order details, and our customer service team will gladly advise you on getting a replacement sent out. Thanks From The Mobility Smart Team

Posted 1 week ago

“Great product and fast delivery. Would use again.”

Helpful Report

Posted 1 week ago

Thank you for your review! We are pleased to hear that Colebrooke Construction experienced fast delivery and was happy with the product quality. Knowing you would confidently choose to use us again is the best feedback we could ask for! Thanks From The Mobility Smart Team

Posted 1 week ago

“Always a pleasure to deal with this company. Great prices and great service”

Helpful Report

Posted 1 week ago

Thank you so much for your wonderful review, Carol Bushell! It is always a pleasure serving you, too. We truly appreciate your loyal support and are thrilled to hear that we consistently meet your expectations with our prices and service. We look forward to your next visit! Thanks From The Mobility Smart Team

Posted 1 week ago

“I purchased several items from Mobility Smart. It was easy to complete my order and payment with PayPal. The items arrived in secure packaging in good time. Very pleased and will order from them again.”

Helpful Report

Posted 1 week ago

Thank you for your wonderful review, Carole Chitty! We are absolutely delighted to hear that you found our ordering process easy and that you enjoyed using PayPal for a secure checkout. It is fantastic to know that your items arrived safely and in good time. We truly appreciate your feedback and look forward to welcoming you back for your next order! Thanks From The Mobility Smart Team

Posted 1 week ago

“Fast response to my emailed query. Speedy delivery”

Helpful Report

Posted 1 week ago

Thank you for your review! We know that when you have a question, you want an answer right away, so we are delighted that our customer service team responded quickly to your email. It’s great to hear your order arrived speedily too. Thank you for choosing Mobility Smart! Thanks From The Mobility Smart Team

Posted 1 week ago

“Item was delivered quickly and well packaged.”

Helpful Report

Posted 1 week ago

Thank you for your review, Ryan Aldridge! We are pleased to hear that your item was delivered quickly and that you were happy with the packaging. Making sure your order arrives safely and on time is always our top priority! Thanks From The Mobility Smart Team

Posted 1 week ago

“The item was amazing and the service was too”

Helpful Report

Posted 1 week ago

Thank you so much for your lovely review, Bhanu Upadhyayula! We are absolutely thrilled to hear that you found both our item and our service to be amazing. Your kind words are a wonderful boost for the whole team! Thanks From The Mobility Smart Team

Posted 1 week ago

“Excellent service”

Helpful Report

Posted 1 week ago

Thank you for your review, John Crumpton! We are delighted to hear that you experienced excellent service with us. Providing top-tier support is our main priority, and we appreciate your continued feedback! Thanks From The Mobility Smart Team

Posted 1 week ago

“Product arrived quickly with good delivery notifications and was well packed. Thank you.”

Helpful Report

Posted 2 weeks ago

Thank you for your lovely review! We are so pleased to hear that you were happy with our fast delivery, packaging, and tracking updates. We know how important it is to stay informed about your order, so it's wonderful to hear we hit the mark for you. Thanks From The Mobility Smart Team

Posted 1 week ago

“Worry about how stable this chair is. Seems like it will tilt forward. Would not recommend to others.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you are feeling unsure about the stability of your new chair. We want to reassure you that safety and stability are our top priorities. This chair has been thoroughly tested, and we have never had any issues with it tilting or tipping forward when assembled correctly. That being said, your peace of mind matters most to us. We searched our records but haven't received any prior communication from you regarding this issue. If you feel the chair isn't right for you, or if you'd like us to help double-check the assembly to ensure it's secure, please reach out to our customer service team directly. We would be more than happy to assist you with a return or find a solution that makes you feel completely safe. Thanks From The Mobility Smart Team

Posted 1 week ago

Mobility Smart Limited is rated 4.7 based on 1,449 reviews