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Mobility Giant Ltd Reviews

5.0 Rating 573 Reviews

99 %

of reviewers recommend Mobility Giant Ltd

Company Reviews

5.0

Based on 573 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Mobility Giant Ltd:

Mobility Giant are the UK's largest and most trusted supplier of used mobility scooters for sale and long term hire.

Visit Website

Phone:

01732446488

Email:

william@mobilitygiant.co.uk

Location:

Unit 5 Connections business Park, Vestry Trading Estate, Sevenoaks
Sevenoaks
TN14 5DF

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Mobility Giant Ltd 5 star review on 24th July 2022

Mobility Giant Ltd 5 star review on 24th July 2022

Mobility Giant Ltd 5 star review on 14th April 2022

Mobility Giant Ltd 5 star review on 7th April 2022

Mobility Giant Ltd 5 star review on 17th March 2022

Mobility Giant Ltd 5 star review on 2nd March 2022

Mobility Giant Ltd 5 star review on 7th February 2022

18

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased my Tga Breeze 4 with hard top just over six months ago, I was a bit aprehensive as you are so far away, but i was soon put at ease from purchase to delivery everyone was so helpful nothing was too much trouble. I am delighted with my scooter, me and my dog Belle can go out now no matter what the weather is in a reliable scooter. I know even though the warrenty has expired you are always there to help. Thank you all so much.”

Posted 5 years ago

Hello Tony, Thank you for the 5 star review. After 6 months we are extremely happy to hear that your dog Belle is loving the scooter. We look forward to hearing back from you in the future if you and Belle decide to upgrade. Many thanks, William Mobility Giant

Posted 5 years ago

“I purchased a scooter with Larry about a month ago. After giving it a go for about 3 weeks. I was not very happy with it. So I looked on their site again and saw what I thought to be a scooter better suited to me. I then telephoned Larry and explained I was not happy with the scooter I had bought and would like to change it for another make. I am pleased to say that without any argument whatsoever. Larry allowed me to change. Even though I was just over the time allotted. I payed the extra cost as, what I had picked was a little more expensive. The Scooter has been delivered. I have tested it and it does all I want of it and more. I reckon it is the best thing since sliced bread. Thanks Mobility Giant. In my experience, your are a company I would recommend anyone to deal with. Why? Because I'm as happy as Larry with my new scooter!! Sorry Larry, I had to get that one in. But it is true.”

Posted 5 years ago

Hi Terence, Thank you for the 5 star review. I have passed your kind words on to Larry and he wishes you all the best on your new scooter. Many thanks for choosing Mobility Giant, William

Posted 5 years ago

“I Bought a TGA Mystere from Mobility Giant i was a bit apprehensive about buying a scooter online, but i needn't have worried they kept me informed from the moment i put in the order right through to delivery day i'm very impressed by there service and William was extremely helpful i give everybody at Mobility Giant 5 Stars for five star treatment, thank you very much for all the help. If you want a good Mobility Scooter go to mobility Giant you will not be disappointed, Thank You So very Much.”

Posted 5 years ago

Hi Graham, Many thanks for the 5 star review and I am pleased that I was able to put you in the right direction for a scooter that's perfect for your needs. I wish you all the best on your new scooter. Many thanks, William

Posted 5 years ago

“So far good nice people and helpful can wait till Thursday excited”

Posted 5 years ago

Hello Daniel, Thank you for the 5 star review. I wish you all the best on your new scooter. Kind regards, William Mobility Giant

Posted 5 years ago

“I am very pleased with my Rascal vision mobility scooter, Good value for money, excellent condition and delivered by a very helpful driver who took time to see that I could operate before leaving me to fend for myself. The staff at the company showed interest in my needs and made every effort to see that I was happy with my purchase. I can certainly recommend this company. Thank you Mobility Giants. XXX”

Posted 5 years ago

Hello Avril, Thank you for the great review. We wish you all the best on your new scooter. Many thanks, William Mobility Giant

Posted 5 years ago

“My scooter was due on the 31st October 2017, on the 30th of October I received a call from mobility giant say they had done the last minute checks. On the Vanos Elite Galaxy 4 I had ordered and there was a problem with the breaks. They offered to send me a replacement scooter which was a higher specification than the one I had ordered. And suggested the Vanos Galaxy 2 which by the way was considerably more expensive. I accepted and waited for the promised delivery on the 31st. The van arrived at 1pm and the young man who unloaded it could not have been more helpful the scooter is beautiful and I cannot be more pleased with the whole experience from my initial phone call to the delivery of my beautiful scooter(Belle) the whole experience has been trouble free helpful and wonderful thank you to all the mobility giant team I have already recommended your service to some of my friends thank you once again I am very very pleased with my new transport”

Posted 6 years ago

Hi Susan, Thank you for taking the time to write such a great review. I am extremely pleased that your 'beautiful' upgraded scooter (Belle) has met your high expectations. I hope you and Belle have some wonderful days out together. Kind regards, William Mobility Giant

Posted 6 years ago

“"If you purchase a mobility scooter or wheelchair with a large battery make sure you get what was advertised. I purchased a mobility scooter with the large battery pack and got the small battery pack. This was not sufficient for my needs and run out on two occasions. they promised a larger battery pack and as compensation I was told I could keep the small battery pack. This offer was later withdrawn so I was left with no compensation for shoddy service. Please check you get the correct battery size as might assume that you have the right size.\r\nI for one will never use or recommend this company and hope that Trading Standards check them out" The above was my original few of this company however since this they have done evrything to try and make things right and have supplied the complimentary battery as originally promised. I still cannot say any more about the original problem with the battery size as this was something I spotted and can noit say if the company would have picked up on this. I do beleive that they do their best and this could be a one of problem with my purchase and they promised that things have been improved to prevent this happening again. It was the offering of compensation and then withdrawing that which made me give the original bad statement. A company should sell the product as advertised and stick to any agreements made. I am very pleased with the purchase especially now that I have the larger battery pack and would consider buying another used Mobility Scooter from them in the future.”

Posted 6 years ago

Hello Michael, Thank you for taking the time to write a review about the service we provided. I would first of all like to apologise for the incorrect battery pack arriving with your scooter. This was of course not done intentionally and the moment we were notified of this issue we arranged for the larger battery pack to be sent to you. We have since made measures to overcome the communication breakdown which lead to you believing we were not going to stick by our word and allow you to keep the spare battery pack as compensation. I am extremely pleased that we have resolved this issue and look forward to hearing back from you in the future. Good luck on your new scooter. Kind regards, William Mobility Giant

Posted 6 years ago

“I want to say a big thankyou to Richard, Dan and Paul for the seamless acquisition of my Kymco Agility 8mph scooter which without trying beforehand has exceeded all expectations. The delivery man unpackaged it and rolled it off the pallet into the bike shed. It looks brand new..showroom condition. The charger plug had a rubber end so wouldn't fit flush into the socket as the plug point is set in a plastic casing which has a ledge on it. I phoned up and spoke to Dan and Paul and they replaced the charger which arrived the next day and when l opened the package they had put a large bar of chocolate in. I must say the speed and thoughtfulness blew me away so a big thank you guys. So having discussed my criteria with Richard in Sales we identified that l needed a scooter that was compact, high ground clearance and with good all round suspension due to osteoarthritis and osteoporosis and the Kymco agility which was launched in 2015 appeared to fit the bill. It was a gamble not having ever seen this model but i have used a kymco Midi which is similar. I cannot find words to describe how thrilled I am with this scooter, it's fabulous unlike my previous Days Strider ST#4D which although zippy, left my bones Jarring as i hit every bump on the road/ pavement. I did wonder when l was reading all these 5 star reviews if they were real but l can honestly say that the service from Mobility Giant has been outstanding from start to finish and l will definitely use them next time. When i get time i shall download some pics.”

Posted 6 years ago

Hello Carey, It's a pleasure to read such a positive review. I have passed your extremely kind words on to Richard, Dan and Paul and they all wish you the best of luck on your new scooter. If we can be of any further help in the future then please do not hesitate to give us a call. P's we're all looking forward to seeing these pics of you out enjoying your freedom again on your new Kymco Agility. Kind regards, William Mobility Giant

Posted 6 years ago

“"I was most pleased with my scooter, when I removed the protecting cover it looked like it was a new one. The tyres were new and the paint work was immaculate. I am so pleased with the performance of the scooter it rides and drives like a new one. If you want the same satisfaction as me get your next scooter from the "Mobility Giant Ltd"”

Posted 6 years ago

Hello John, Thank you for writing such a fantastic review. I am extremely pleased that you are over the moon with the condition of the scooter and it's performance too. I wish you the best of luck on your new scooter and look forward to hearing from you in the future if you need another scooter. Kind regards, William Mobility Giant

Posted 6 years ago

“I purchased my TGA Breeze S4 GT from mobility giant in May 2016 and was delighted by both the condition of the scooter and the service received from Larry and Paul. I reported an issue which I had with the machine to Mobility Giant last Friday, and although it was out of their warranty period, they accepted my query concerning the expected life of the parts afected, immediately arranging to send me "free of any charge", brand new replacements which I received today, Monday. In my experience this quality of "Customer Service" is quite exceptional and I would not hesitate to recommend them to any potential customers, family and friends.”

Posted 6 years ago

Hello Peter, Thank you for taking the time to write such an awesome review. We pride ourselves on the customer service we provide so to hear that you are extremely pleased with how we dealt with your situation makes us very happy here. If you have any further problems in the future then give us a call we will try our absolute best to get the problem sorted. Kind regards, William Mobility Giant

Posted 6 years ago

“very helpful staff made sure i understood all details and very friendly”

Posted 6 years ago

Hello Angie, Thank you for your kind words. We wish you the best of luck on your new scooter and if we can be of any further help in the near future then please don't hesitate to give us a call. Many thanks, William Mobility Giant

Posted 6 years ago

“I HAD SEVERAL ISSUES WITH THE DELIVERY OF MY SCOOTER, BUT THEY LOOKED AFTER ME EXCELLENTLY. I WOULD LIKE TO THANK LARRY FOR HIS HELP AND LOVELY MANNER. IT WAS VERY MUCH APRECIATED. PAUL WHITE.”

Posted 6 years ago

Hello Paul, Thank you for taking the time to write such a lovely review. We are sorry for the issues at first but are glad that we managed to sort them out extremely quickly and efficiently. Everyone at Mobility Giant wishes you the best of luck on your new scooter. Kind regards, William

Posted 6 years ago

“Very happy Can now go out on my own Great customer service from mobility giant”

Posted 7 years ago

Hello Margaret, Thank you for writing a lovely review. It makes us very happy to hear that you have regained your freedom. We wish you the best of luck on your new scooter. Many thanks, William

Posted 7 years ago

“excellent delivery to door almost of apartment and thanks to William great service”

Posted 7 years ago

Hello Mike, Thank you for such a lovely review and thank you for the compliment :) We all wish you the best of luck on your new scooter and if we can be of any further help then please do not hesitate to give us a call. Many thanks, William

Posted 7 years ago

“Excellent service they did all they promised, the scooter is in prestene condition, ordered on Friday and delivered well packed and protected on the following Friday. Highly recommended”

Posted 7 years ago

Hello Edward, Thank you for writing such a great review. I am extremely pleased that you are happy with your new scooter and we wish you many happy days using it. If we can be of any further help then please do no hesitate to get in contact. Many thanks for choosing mobility Giant William

Posted 7 years ago

“Thank Mobility Giant you have given me back my freedom, the scooter and your service are second to none will most certainly be doing business with you again.”

Posted 7 years ago

Hello Mr Bean, Thank you for writing such a lovely review. We are extremely pleased to hear that your freedom has been restored. We look forward to hearing back from you in the near future. Everyone at Mobility Giant wish you the best of luck on your new scooter. Many thanks, William

Posted 7 years ago

“I have just bought a used scooter from Mobility Giant and am pleased to say that the service I received was excellent. The staff I dealt with were extremely helpful, informative and efficient. Delivery time was quick and the scooter is in perfect condition. Although I had bought and paid for it, when the price was dropped (on the day of delivery) Mobility Giant immediately refunded the extra money I had paid over the sale price. There aren't many companies which would do that! I would not hesitate to recommend them and would certainly buy from them again.”

Posted 7 years ago

Hello Guy, Thank you for taking the time to write such a lovely review. It makes us extremely happy knowing that the service we provided you has been excellent. Word of mouth is a big part of our business so we appreciate you recommending us to and any friends or family members that would benefit from a new scooter. We wish you all the best on your scooter and if we can be of any further assistance in the future then please give us a call. Many thanks, William

Posted 7 years ago

“Having come to the decision that the time is now to buy a scooter, the Internet was the best place to look! Bombarded with companies advertising theirs was the best, I had to think hard which looked the right one for me. I came across Mobility Giant. They were clear in their advert and I could actually communicate via typing to the person who were obviously ready for my questions. Everything was very clear. The member of staff then telephoned me. We had a clear discussion about my requirements and how the process works. I was then quite happy to go ahead with the purchase. Four days later my lovely scooter arrived ! I am so very happy with it, and it does everything I was told it would do and more. Very clear instructions. I'm thrilled and wouldn't hesitate To buy anything again with the company. They are Fantastic. Thank you Mobility Giant.”

Posted 7 years ago

Hello Elizabeth, Thank you for taking the time to write such a lovely review. We all wish you the best of luck on your new scooter and if we can be of any further help in the future then please give us a call. Many thanks, William

Posted 7 years ago

“I ordered a mobility scooter from Mobility Giant, which was delivered by Palletline yesterday. While I have nothing but praise for Mobility Giant in the very helpful way in which they assisted me with my purchase and the painstaking way that they helped me through the the form filling to get my new Class 3 scooter registered, their choice of Palletline as a courier was lamentable. While I was assured by Mobility Giant that my scooter would be delivered in a four hour time slot, unpacked and the pallet on which it arrived would be taken away, this did not happen. It arrived half an hour early and it was only by chance that I was in. But worse was to happen. The scooter was not unpacked and left in my garage still on its pallet and it is still there since the pallet was far too thick to allow the scooter to be driven off without becoming stuck or damaged because of its low ground clearance. The driver took no notice of my protesting that, because of my age and disability, I could not cope with unpacking the pallet nor disposing of it. He just got back into his van and drove off leaving me with a scooter that I could not use because it was too heavy for a fit person, let alone an invalid, to manhandle off the pallet I hope that Mobility Giant will not be using this courier again. Dr Andrew Goldsworthy”

Posted 7 years ago

Hello Andrew, Thank you for taking the time to write a review. First of all, I am extremely pleased that the service we provided was excellent, I am however very sorry for any inconveniences that the delivery may have caused. We deliver vast numbers of scooter per week so it is not possible for us to deliver every one by hand. We did tell you ahead of time that the scooter would arrive to you by pallet but would be fully assembled, charged and ready to go straight away. At this stage we ask you if this form of delivery would be okay and we also advise that a friend or family member be available to help in the unpacking of the scooter, and if need be having it arranged for a Saturday morning delivery if that makes it easier to have someone available. If no one is available to help, then a hand delivery can be arranged but unless we know this ahead of time it will be sent by pallet. The courier driver is not an employee of ours so unfortunately they are not obliged to take the pallet away, however we find that if you ask the driver to help that 9 times out of 10 they are more than willing to go that extra mile. We have taken your review seriously and we will be taking actions to eradicate this from happening in the future. Once again we really appreciate your feedback, as feedback direct from you will only keep us improving the already excellent service that we provide. We wish you the best of luck on your new scooter and if we can be of any help in the future then please do not hesitate to get in contact with us. Kind regards, William

Posted 7 years ago

“100% service. very helpful and polite. does not matter how silly you feel about a question, Paul will answer it. From ordering to receiving my scooter, it has been trouble free. What a delight it has been. I thought service like that went out with Noah's Ark. Thank you”

Posted 7 years ago

Hello Eileen, Thank you for taking time to write such a lovely review. We wish you all the best on your new scooter. Many thanks, William

Posted 7 years ago

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Mobility Giant Ltd is rated 5.0 based on 573 reviews