Mobility Giant Ltd Reviews

Name: Mobility Giant Ltd
Address: Unit 5 Connections business Park, Vestry Trading Estate, Sevenoaks, Sevenoaks
Rating: 4.95

5.0 Rating 583 Reviews

99 %

of reviewers recommend Mobility Giant Ltd

Company Reviews

Metrics

Info

5.0

Based on 583 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Mobility Giant Ltd:

Mobility Giant are the UK's largest and most trusted supplier of used mobility scooters for sale and long term hire.

Visit Website

Phone:

01732446488

Email:

william@mobilitygiant.co.uk

Location:

Unit 5 Connections business Park, Vestry Trading Estate, Sevenoaks
Sevenoaks
TN14 5DF

Write Your review

Tell us how Mobility Giant Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mobility Giant Ltd 5 star review on 24th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A friend of mine only owed a few months in arrears for the scooter she had. The staff claimed she owed 6 month’s on it, which was a lie. She only owed 4 month’s. When she enquired about getting the scooter fixed, the engineer came out, & said he won’t be long with the scooter. The engineer seized the scooter lying on the door cam about fetching it back. The director broke the agreement that she made to pay on that precise date. 2 vans turned up on the date that the mobility scooter was seized, not given their own intentions, used dishonesty & lies to seize the scooter. I can’t say much about buying the mobility scooter’s from the company, but a complete joke of a business to extort to dishonesty to seize the scooter. Honesty would have been the right way to deal with the situation at hand. If you get yourself into arrears with a mobility scooter from this company, that’s the treatment that you might get. When my friend spoke to the director, he was very patronising & extremely rude, which isn’t the way to handle a call to a very upset customer, especially with a learning disability. I will press on to say avoid this company at all time’s with leasing out a scooter. May I add, people’s circumstances do change, & as a director of the business, he should be aware of this.”

Helpful Report

Posted 7 months ago

“Had scooter for 2 yrs , broke down waited 5 hours for recovery , driver said he got the job 20 before that , not helpful at all , driver was great , not happy have to wait 6 days for replacement as I’m stuck , with my dad very ill atm , I think they could have been a bit more helpful, after speaking to William he was more than helpful and resolved the issues and it’s all sorted now , waiting for a new scooter but have a loan one to use for now , thank you William for all your help”

Helpful Report

Posted 2 years ago

Hi Joanne, Thank you for your review. We're sorry you had issues with the recovery of your scooter. I can confirm we have since changed the recovery company we use in your area so this will not happen again. After our call, I am very pleased I managed to resolve everything for you quicky, please contact me if I can be of any further help in the future. All the best, William Mobility Giant

Posted 1 year ago

“After purchasing a scooter from Mobility Giant I wrote a review that explained my disappointment. Nothing can change my experience. However, I would like to say that the company have accepted total responsibility and given me a full refund. My father passed away and didn’t get to use his scooter. I would just like to say that it is appreciated that you contacted me with such speed and arranged a full refund and return of the scooter. Although things dodn’t go well for me, you are obviously a very honest and sincere company”

Helpful Report

Posted 6 years ago

Hi Lisa, We hope all went well with your fathers funeral as sometimes a loved ones funeral can be very difficult and can sometimes go better than expected. Thank you so much for your revised review, it was much appreciated that you found time to do that for us under the circumstances. We have amended our policies so that the circumstances that occurred with your late father cannot ever happen again. We would like to finish by wishing you all the best in the future. Warmest regards from all at Mobility Giant, William

Posted 6 years ago

Mobility Giant Ltd is rated 5.0 based on 583 reviews