Mobility Giant Ltd Reviews

Name: Mobility Giant Ltd
Address: Unit 5 Connections business Park, Vestry Trading Estate, Sevenoaks, Sevenoaks
Rating: 4.96

5.0 Rating 573 Reviews

99 %

of reviewers recommend Mobility Giant Ltd

Company Reviews

Metrics

Info

5.0

Based on 573 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Mobility Giant Ltd:

Mobility Giant are the UK's largest and most trusted supplier of used mobility scooters for sale and long term hire.

Visit Website

Phone:

01732446488

Email:

william@mobilitygiant.co.uk

Location:

Unit 5 Connections business Park, Vestry Trading Estate, Sevenoaks
Sevenoaks
TN14 5DF

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Mobility Giant Ltd 5 star review on 24th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“scooter arrived quickly driver was excellent.young man I bought scooter from was very pleasant.Downside I bought my scooter which had walking stick /cane holder which was missing when scooter arrived .When I rang up no one knew were it was ,I was promised one in the post ,was told it had been sent which was a lie,they said they would send another 1 more lies.6 weeks after purchasing scooter still no holder spoke to Larry who needs to learn how to speak to customers ,the must ignorant rude arrogant man I have ever spoke to.Daniel has finally agreed to refund price of walking stick .Never in my life has anyone spoke to me the way Larry did absolutely disgraceful”

Helpful Report

Posted 1 year ago

Hello Donna, Thank you for your review, so sorry the walking stick/cane holder was missing when your scooter was delivered this was clearly our mistake and we were of course happy to refund the value of that item. I have spoken to Larry regarding your comments and he has expressed his sincere regrets for upsetting you, and readily excepts that sometimes his direct manner can be perceived as rude. However, both Larry and the team here hope that your new machine serves you well and assure you we are always here and ready to help. All the best, William Mobility Giant

Posted 1 year ago

“Received scooter which I am very pleased with. However, the delivery driver refused to unpack scooter so I was left with a large pallet which it arrived on. I contacted mobility giant and was told it would be collected within 2 weeks. I am still waiting! Steven Tann.”

Helpful Report

Posted 6 years ago

Hello Steven, Thank you for bringing this issue to our attention. First of all I apologise for the driver leaving the pallet with you, we had some drivers off work in June which lead to a temp driver delivering your scooter and he assumed the pallet was to be left at your property. We have now dealt with this issue and have made sure that this will not happen to any of our customers in the future. I am extremely happy that you are pleased with your scooter, if we can be of any further help in the future then please do not hesitate to give us a call. Kind regards, William Mobility Giant

Posted 6 years ago

Mobility Giant Ltd is rated 5.0 based on 573 reviews