My scooter was due on the 31st October 2017, on the 30th of October I received a call from mobility giant say they had done the last minute checks. On the Vanos Elite Galaxy 4 I had ordered and there was a problem with the breaks. They offered to send me a replacement scooter which was a higher specification than the one I had ordered. And suggested the Vanos Galaxy 2 which by the way was considerably more expensive. I accepted and waited for the promised delivery on the 31st. The van arrived at 1pm and the young man who unloaded it could not have been more helpful the scooter is beautiful and I cannot be more pleased with the whole experience from my initial phone call to the delivery of my beautiful scooter(Belle) the whole experience has been trouble free helpful and wonderful thank you to all the mobility giant team I have already recommended your service to some of my friends thank you once again I am very very pleased with my new transport