Mobility Giant Ltd Reviews

Name: Mobility Giant Ltd
Address: Unit 5 Connections business Park, Vestry Trading Estate, Sevenoaks, Sevenoaks
Rating: 4.96

5.0 Rating 571 Reviews

99 %

of reviewers recommend Mobility Giant Ltd

Company Reviews

Metrics

Info

5.0

Based on 571 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Mobility Giant Ltd:

Mobility Giant are the UK's largest and most trusted supplier of used mobility scooters for sale and long term hire.

Visit Website

Phone:

01732446488

Email:

william@mobilitygiant.co.uk

Location:

Unit 5 Connections business Park, Vestry Trading Estate, Sevenoaks
Sevenoaks
TN14 5DF

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Mobility Giant Ltd 5 star review on 24th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My scooter delivered by Raul. Delighted with polite, professional service. Scooter immaculate, apart from puncture. Puncture now fixed . All in all very pleased with on line service.”

Helpful Report

Posted 4 months ago

“We hired a scooter from this company as my wife’s mobility was compromised due to her requiring hip replacement surgery . She tried the machine and quickly found riding the scooter made her pain much worse due to the jostling it caused,I contacted the company to say that this machine wasn’t going to be appropriate for my wife’s needs and was confident the company would stand by their money back guarantee as I made them aware within the 14 day cooling off period.I was quickly told that it was a years contract and that there was nothing they could do. This machine has been in our spare room for a year and hasn’t been used. I contacted the company to arrange a pick up date to collect after the year and because it was taken out on the 17th of November,I would have to pay another her months rent. From the beginning I felt pressured to pay the contract and have paid diligently. Despite letting them know from the beginning, we could not use it, assured by the advertised guarantee which was not honoured. The team are professional I’ll say that much. I was then contacted by William who stated that he was unaware of the previous contact that I had made with the company, informing them that we could not use the scooter. He was very professional and apologetic and offered not to charge me the month of November and refunded 2 previous months payments despite the terms and conditions of their contract. I appreciate the offer but would like the company to stick by their guarantee set out in the beginning. I also believe this has been a miscommunication between William and his employees as this situation seems to be an exception and not the rule as to how this company conducts business as reading the numerous excellent reviews, it seems illogical that this company would force a customer to pay rent on equipment they have never used. I’m confident Mobility Giant will review the communication policy and perhaps offer more training to its staff.”

Helpful Report

Posted 1 year ago

Hi Robert, Thank you for your review. After our phone call, I am happy that I have resolved the issue. we 100% stand by our 14 day cooling off period, unless you were out of this period, then we would have happily cancelled the contract the collected the scooter at no cost to you. If you ever need a scooter in the future please feel free to ask me and we will give you a an excellent discount in way of an apology. William Mobility Giant

Posted 8 months ago

“scooter deliverd today 28/09/2020 told batterys charged ready to , yes sure went 6 miles batterys when dead contacted company well ? had to push scooter quite a distance untill got picked up, also steering not right, appart from that scooter looks lovely, try again tommorow, nerves,”

Helpful Report

Posted 3 years ago

Hi Nigel, Thank you for your review, I am sorry to hear that the scooter we delivered this week had a couple of issues. Having personally spoken to you yesterday it was great that we have managed to organise swapping your scooter over to a new one which will be with you shortly. As much as it is rare that something goes wrong with one of our customer's orders, from time to time it does, but we will always do everything we can to resolve any issues in a timely manner. Once again I apologise for any inconvenience this has caused you Nigel and I wish you all the best on your new scooter. If I can be of any further help please be sure to call through and ask for myself. Take care, William Mobility Giant

Posted 3 years ago

“Mobility Giant could not have been more helpful if they had tried. I was looked after by Sales in all aspects, the delivery man was very helpful and aware of my age and limits. As a RAF Veteran I got a discount, not a lot but well appreciated all the same, and I will be letting my fellow Veterans know how well you fared. I have now got to do some mileage and test my new machine.”

Helpful Report

Posted 4 years ago

Hi Dennis, Thank you for your review, It's always an honour for us to provide a scooter to a Services Veteran and in the past we have looked after people who have served in many recent conflicts. We would be more than happy to supply scooters to any of your RAF friends and offering our Veterans Discount. We wish you all the best on your new mobility scooter. Many thanks, William Mobility Giant

Posted 4 years ago

“Very helpful staff. Price for the scooter was very reasonable. I would have given 5 stars but the delivery let it down.... not delivered on the day I was expecting and did not receive a phone call to inform me and when it was finally delivered it was 2 hours later than given.”

Helpful Report

Posted 5 years ago

Hi Tom, Thank you for your great feedback, I am very pleased that the scooter has met your expectations and you're happy with the price. I am sorry to hear the scooter arrived a day late, we have looked into this and it was an error on our couriers part, we have now made sure this won't happen again to anyone in the future. I hope you enjoy your new scooter. Many thanks, William Mobility Giant

Posted 5 years ago

“"If you purchase a mobility scooter or wheelchair with a large battery make sure you get what was advertised. I purchased a mobility scooter with the large battery pack and got the small battery pack. This was not sufficient for my needs and run out on two occasions. they promised a larger battery pack and as compensation I was told I could keep the small battery pack. This offer was later withdrawn so I was left with no compensation for shoddy service. Please check you get the correct battery size as might assume that you have the right size.\r\nI for one will never use or recommend this company and hope that Trading Standards check them out" The above was my original few of this company however since this they have done evrything to try and make things right and have supplied the complimentary battery as originally promised. I still cannot say any more about the original problem with the battery size as this was something I spotted and can noit say if the company would have picked up on this. I do beleive that they do their best and this could be a one of problem with my purchase and they promised that things have been improved to prevent this happening again. It was the offering of compensation and then withdrawing that which made me give the original bad statement. A company should sell the product as advertised and stick to any agreements made. I am very pleased with the purchase especially now that I have the larger battery pack and would consider buying another used Mobility Scooter from them in the future.”

Helpful Report

Posted 6 years ago

Hello Michael, Thank you for taking the time to write a review about the service we provided. I would first of all like to apologise for the incorrect battery pack arriving with your scooter. This was of course not done intentionally and the moment we were notified of this issue we arranged for the larger battery pack to be sent to you. We have since made measures to overcome the communication breakdown which lead to you believing we were not going to stick by our word and allow you to keep the spare battery pack as compensation. I am extremely pleased that we have resolved this issue and look forward to hearing back from you in the future. Good luck on your new scooter. Kind regards, William Mobility Giant

Posted 6 years ago

“over the last two yearrs I have bought two scooters from Mobility Giant They arrived well sheeted down and we're in excellent condition.I I have been well pleased with both purchases Mr T.Llawton”

Helpful Report

Posted 8 years ago

Good Morning Mr Lawton, Thank you for being a loyal customer of Mobility Giant. We wish you the best of luck on your new scooter and we look forward to hearing back from you in the near future. All the best, William

Posted 8 years ago

Mobility Giant Ltd is rated 5.0 based on 571 reviews