Mobility Giant Ltd Reviews

Name: Mobility Giant Ltd
Address: Unit 5 Connections business Park, Vestry Trading Estate, Sevenoaks, Sevenoaks
Rating: 4.95

5.0 Rating 578 Reviews

99 %

of reviewers recommend Mobility Giant Ltd

Company Reviews

Metrics

Info

5.0

Based on 578 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Mobility Giant Ltd:

Mobility Giant are the UK's largest and most trusted supplier of used mobility scooters for sale and long term hire.

Visit Website

Phone:

01732446488

Email:

william@mobilitygiant.co.uk

Location:

Unit 5 Connections business Park, Vestry Trading Estate, Sevenoaks
Sevenoaks
TN14 5DF

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Mobility Giant Ltd 5 star review on 24th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A friend of mine only owed a few months in arrears for the scooter she had. The staff claimed she owed 6 month’s on it, which was a lie. She only owed 4 month’s. When she enquired about getting the scooter fixed, the engineer came out, & said he won’t be long with the scooter. The engineer seized the scooter lying on the door cam about fetching it back. The director broke the agreement that she made to pay on that precise date. 2 vans turned up on the date that the mobility scooter was seized, not given their own intentions, used dishonesty & lies to seize the scooter. I can’t say much about buying the mobility scooter’s from the company, but a complete joke of a business to extort to dishonesty to seize the scooter. Honesty would have been the right way to deal with the situation at hand. If you get yourself into arrears with a mobility scooter from this company, that’s the treatment that you might get. When my friend spoke to the director, he was very patronising & extremely rude, which isn’t the way to handle a call to a very upset customer, especially with a learning disability. I will press on to say avoid this company at all time’s with leasing out a scooter. May I add, people’s circumstances do change, & as a director of the business, he should be aware of this.”

Helpful Report

Posted 1 month ago

“Very professional company, Dave was most helpful when he delivered my scooter. Very happy and I wouldn’t hesitate to use Mobility Giant again.”

Helpful Report

Posted 4 months ago

“Raul delivered my Rascal boot friendly scooter yesterday he explained everything including breaking it down to transport it, a great experience, I would recommend this company”

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Posted 5 months ago

“Just had a scooter delivered for my husband second one ive purchased absolutely brilliant wouldnt hesitate in reccomending them the lady i spoke to was so helpful the delivery was excellent arrived on time lovely driver excellent service”

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Posted 7 months ago

“Why do I keep coming back to Mobility Giant when I need to change my mobility scooter? Because their service and products are always five star plus. Thank you Stefan you have a natual ability to make any potential customer feel that the service you provide is very personal. Thank you Raul again bang on time and again you are always very polite and helpful. This time I have purchased a TGA Vita S it is very very good condition looks like new and at a good price. If only all companies were run like this !!”

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Posted 7 months ago

“Great service from Giant Mobility especially William...”

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Posted 7 months ago

“Just want to say a big thank-you for all you do for all us customers.. just had a service and my scooter is back to looking brand new and rides lovely again .. the replacement was wow if your looking for an all terrain scooter then a monarch is the way to go .. got up castleton on it .. awesome scooter.. thank you 😊”

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Posted 7 months ago

“I have just purchaseGTA breeze s4 with canopy sales&delivery excellent had I small problem one phone call to customer service engineer was arranged excellent customer service i would definitely recommend this company thanks for everything D Adby”

Helpful Report

Posted 7 months ago

“I have just purchased a TGA Breeze S3. The sales staff were very helpful and the scooter was delivered on time as arranged. There are a few issues with this scooter but William the sales rep has got these all in hand and they will be resolved shortly. Some years ago I purchased a TGA Minim Plus from this company which I am still using on a daily basis and it has been a good reliable scooter. L am lookin forward to getting the same from the new one. I can recommend this company for good honest and reliable advice with a very good customer service and first class back up”

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Posted 7 months ago

“Customer service is exceptional lady on phone so polite and kind not condescending like some service, price was really competitive and delivery was just so easy and peaceful, driver also very polite and non condescending. Will definitely use this company again”

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Posted 8 months ago

“Excellent service and excellent scooter everything was just so easy and the delivery driver was very nice Thank you.”

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Posted 8 months ago

“Lawrence and his team run a very professional, speedy service. Would recommend to all friends and family.”

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Posted 9 months ago

“I have been renting from mobility Giant for 2 years and they have been brilliant so helpful and when I had a problem with my scooter they sorted it no problem and when my health changed the sorted out to off hire the scooter and pick it up a Great company a pleasure to rent a scooter off”

Helpful Report

Posted 9 months ago

“Would not hesitate to recommend from first phone call to taking delivery from David who was polite efficient and very helpful.I purchased the Rascal Velumili which is just ideal for me .David explained thoroughly everything i needed to know.”

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Posted 9 months ago

“I wouldn't hesitate to recommend Mobility Giant to anyone who needs to negotiate the tricky world of mobility aids and intend to make another purchase in the very near future. A massive thank you to the very approachable Matt (P) who put me at ease, was sensitive to my particular needs and who gave me heaps of good advice regarding my next powerchair upgrade!”

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Posted 9 months ago

“From the very bottom of my heart,l need to apologise for my sterpidity.the very helpful polite driver,sorted the problems out in seconds. It was as l thought just a question of knowing how to sort it out.Thank you once againe,mobility giant you are realy the best.5star all the way.”

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Posted 10 months ago

“I bought a Quickie Q200R from Mobility Giant recently. The chair is in immaculate condition and just what I needed to get out directly from the house. I’m loving it❤️. The reasonable price, warranty and 14 day return guarantee made the buying experience much less scary than usual … the customer service 5* Delivery issues were quickly and efficiently sorted out - i am so grateful for that, thank you to the kind person who arranged local delivery ( Laurence ?). Got my freedom back with a reliable chair - very many thanks”

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Posted 10 months ago

“Got my second motability scooter today it’s fantastic. So comfortable. Wayne delivered it he’s lovely fella. Everyone is so helpful when you get in touch, great company. I would definitely recommend them.”

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Posted 10 months ago

“Mobility giant ,a terrific honest And caring co. I have just bought my week end power chair. ABSOLUTELY perfect 5 star quality.,that also goes for all the staff ,,knowable and caring. I would strongly recommend any one to deal with them,there is none better.Thank you.”

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Posted 10 months ago

“Scooter delivered by Raul very polite and professional. Scooter had a battery problem, phone call to customer services quickly sorted it. I recommend this company 100%.”

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Posted 10 months ago

Mobility Giant Ltd is rated 5.0 based on 578 reviews