Millbry Hill Reviews

Name: Millbry Hill
Address: Union Mill, 1D Leven Mews, Stokesley, North Yorkshire
Rating: 4.73

4.7 Rating 5,273 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 5,273 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Millbry Hill Review From Dog

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Millbry Hill 5 star review on 19th October 2026

442

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order should have been delivered on 16th April but wasn’t delivered until 19th. Not good as I had run out of Dog food and was relying on the order arriving on time .”

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“Excellent service, fast & efficient.”

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“Speedy delivery. Good quality famous brand. Very pleased with my purchase from Millbrook.”

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“Thanks for fast delivery and good quality”

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“There was a delay on Equi-bites - the telephone customer service I received in connection with this was excellent. Thank you. Equi-bites now arrived”

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“Good products,good service and good delivery”

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“Order placed 31/8 eventually received the order on the 14/9 have been trying to get the bigger size which was in stock...now it’s ours of stock so I’ll be wanting a full refund. Looked good on paper, didn’t live up to it though...”

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“Parcel didn't arrive on estimated delivery date. When it was delivered only one item received. The other item arrived the next day.”

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“Order was a day late but put that down to FedEx. Grass appears in good condition and is well packed. Havent offered it to Oscar yet so dont know whether he approves. Good price. Better than the cheeky local pet shops who charge £1.50 per bag more.”

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“Think it a bit much when feed still hasnt arrived after 10 days & yet you can email me to leave a rating - very poor service”

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“Always delivered quickly and in good condition. Superb customer service, keep up the good work. We will be buying from again.”

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“Excellent prompt service and delivery. I always buy my cat litter from Millbry Hill because of their reliability”

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“Very poor service. Sent numerous emails with regards to my order with one reply to say that I should receive my order on the 12th by 6pm. Still awaiting the order as well aa a reply to my emails asking what is going on. Taking my business elsewhere in the future.”

Helpful Report

Hi Stephen, Thanks for taking the time to leave a review. I can confirm our customer services team have been intouch with you and a resolution has been met. Kind Regards, Millbry Hill

“Arrived on time and as described. I was kept updated on the progress of the order throughout. Great service. Thanks”

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“I always buy omega biscuits from millbry hill, I have 4 large dogs, and they love omega biscuits, i find Millbry Hill have always been good value for money”

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“Great product and delivered in good time.”

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“Great products but delivery was very slow on this occasion so nearly ran out of the food on order. Was told when despatched but then took over a week to arrive”

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“Verb good service, prompt delivery, will purchase again from them.”

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“Excellent service as ever! Order arrived in good time and was well packaged. Happy with items received.”

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“Rubbish customer service ordered and it said the next 2 days , 5 days later still not here !”

Helpful Report

Hello Charlotte, Thanks for taking your time to leave a review. The delay had been caused because you ordered during the bank holiday, the office and warehouse were closed and we were physically unable to dispatch this until our first working day back in the office. I can confirm the reason that your order has not arrived is because you had emailed to cancel this and you have been provided a full and complete refund as you requested. You had been advised upon your contact with our customer services that your order would be dispatched on the first working day and would be with you within two working days, as this wasnt acceptable, a refund was processed. Kind Regards, Millbry Hill.

Millbry Hill is rated 4.7 based on 5,273 reviews