Millbry Hill Reviews

4.7 Rating 4,449 Reviews

93 %

of reviewers recommend Millbry Hill

Questions

4.7

Based on 4,449 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

This dog loved his Bonio...lol Millbry Hill Review From Dog

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Millbry Hill 5 star review on 6th August 2022

336

Anonymous

Anonymous // 01/01/2019

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“Millbry hill have always been professional and I have no qualms in recommending them”

Helpful Report

“Ordering was easy and it arrived within a few days, which was great. However, the item was not packaged well and arrived in poor condition. The box itself looked like it had been dragged through a hedge backwards and taped back up, which was a shame as it was a replacement Christmas present.”

Helpful Report

“Just moved to the area did a on line shop for nearly 70 pound was waiting a week with no correspondence went into the local store twice which is 8 miles away to chase it up friendly staff but just got told we are different company to the online and no idea why taking so long no offer to chase up etc so after 8 days I rang myself feed had been sat for a week in the wrong store lane? Girl on phone apologetic and nice but no refund gesture or anything. Since we moved here 12th March 2021 we must have spent 300 pound plus but after this experience I maybe looking to go somewhere else for animal feed sadly understand mistakes are made but feel a goodwill gesture would been appropriate.”

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“Great product choice, reasonable prices. Received order in good time with excellent communication throughout. Will use again.”

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“Good quality products at reasonable prices. Good Communication and quick delivery, item arrived quicker than I was advised it would.”

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“Very good, prompt service. Quality goods.”

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“Great service fast delivery good Quality”

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“This was my second online purchase from Millbury Hill using click and collect at my local store. All went well again and I recommend.”

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“Took a long time - over 3 weeks- to receive my click and collect item. I had to email x2 to chase it up.”

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“Great service as always”

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“Fab product & outstanding customer service. Definitely purchase further items from the company.”

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“Wonderful quick service, great communication and great product, love my navy, furry gilet, thank you very much”

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“Excellent service kept in touch Re delivery time”

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“The only thing that let the delivery down was the poor communication of delivery date and time. Text or email to confirm please especially on a pallet as need organising ahead of time. The pallet arrived at 9am the driver was friendly and the delivery smooth! The feed was well packed and I now have happy chickens!! 🙏”

Helpful Report

“Very disappointed with the service from Millbry Hill, now waited nearly 4 weeks for dog biscuits I order, and paid express delivery, I have been credited I’m told but that’s not the point, every time I call they say, it’s the delivery company, is at fault, why are they using them. Up until now I’ve always been satisfied also received goods in one parcel, Millbry say they have changed and sent goods separate, why changed something when it’s working. I will have to consider if I use them in the future, and will tell people about there service, this is not acceptable.”

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“Very quick delivery”

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“My order has still not arrived . Order 08/04/2021. order number WEB410637. Suggest you read my Email to you yesterday 20th April. Fed Ex cancelled delivery. Have you paid your bills.”