Page 4 of 221 for Millbry Hill Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.97 out of 5

This dog loved his Bonio...lol Millbry Hill Review From Dog

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Millbry Hill 5 star review on 25th March 2021

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Anonymous

Anonymous // 01/01/2019

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“Order placed 31/8 eventually received the order on the 14/9 have been trying to get the bigger size which was in stock...now it’s ours of stock so I’ll be wanting a full refund. Looked good on paper, didn’t live up to it though...”

“Parcel didn't arrive on estimated delivery date. When it was delivered only one item received. The other item arrived the next day.”

“Order was a day late but put that down to FedEx. Grass appears in good condition and is well packed. Havent offered it to Oscar yet so dont know whether he approves. Good price. Better than the cheeky local pet shops who charge £1.50 per bag more.”

“Think it a bit much when feed still hasnt arrived after 10 days & yet you can email me to leave a rating - very poor service”

“Always delivered quickly and in good condition. Superb customer service, keep up the good work. We will be buying from again.”

“Excellent prompt service and delivery. I always buy my cat litter from Millbry Hill because of their reliability”

“Very poor service. Sent numerous emails with regards to my order with one reply to say that I should receive my order on the 12th by 6pm. Still awaiting the order as well aa a reply to my emails asking what is going on. Taking my business elsewhere in the future.”

Hi Stephen, Thanks for taking the time to leave a review. I can confirm our customer services team have been intouch with you and a resolution has been met. Kind Regards, Millbry Hill

“Arrived on time and as described. I was kept updated on the progress of the order throughout. Great service. Thanks”

“I always buy omega biscuits from millbry hill, I have 4 large dogs, and they love omega biscuits, i find Millbry Hill have always been good value for money”

“Great product and delivered in good time.”

“Great products but delivery was very slow on this occasion so nearly ran out of the food on order. Was told when despatched but then took over a week to arrive”

“Verb good service, prompt delivery, will purchase again from them.”

“Excellent service as ever! Order arrived in good time and was well packaged. Happy with items received.”

“Rubbish customer service ordered and it said the next 2 days , 5 days later still not here !”

Hello Charlotte, Thanks for taking your time to leave a review. The delay had been caused because you ordered during the bank holiday, the office and warehouse were closed and we were physically unable to dispatch this until our first working day back in the office. I can confirm the reason that your order has not arrived is because you had emailed to cancel this and you have been provided a full and complete refund as you requested. You had been advised upon your contact with our customer services that your order would be dispatched on the first working day and would be with you within two working days, as this wasnt acceptable, a refund was processed. Kind Regards, Millbry Hill.

“Very helpful n very pleased”

“Excellent quality, super quick delivery- very happy with my purchase :)”

“Good quality, good service”

“Very good 5*”

“Ordered specific feed for my horses the price was really good and the delivery was even better.”

“Order arrived very quickly and was very pleased with service.”

Millbry Hill is rated 4.72 based on 4,401 reviews