So the quality of the hair is fine. Go very fluffy after washing and straightening but I suppose that's the same with all extensions? I brought paparazzi as advised by an advisor at milk and blush. I do have an ashy tone to my hair as I use redken graydiant shampoo.. upon toning these extensions to match my hair (with their YouTube video THEY provided of how to dilute the purple shampoo with water and dipping the extensions in for 40 seconds *I only done 10 seconds*) they turned completely blue.. it took me ages to get the colour out and try again using less and it done exactly the same again. Needless to say these extensions are going in the bin, I'm a trainee hairdresser and work amongst highly qualified hairdressers and they were shocked at how these extensions reacted to the purple shampoo how I tried to tone them. Theyre uneven, they're bright blue and I am extremely disappointed! I had bonded in extensions for 6 months and used my purple shampoo on them regularly and they never reacted like this (I understand different brand, but same price!!!!) *update* the customer service team did respond and did give me a full refund.