Milk & Blush Reviews

Name: Milk & Blush
Address: Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.14

4.1 Rating 1,049 Reviews

78 %

of reviewers recommend Milk & Blush

Company Reviews

Metrics

Info

4.1

Based on 1,049 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

hello@milkandblush.com

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Milk & Blush 5 star review on 18th January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been a customer for over three years, and I will no longer be buying their extensions. They switched to the new seamless wefts and now the colours are completely off and the hair is extremely poor quality. I sent them a photo of my second base product, which used to be a gorgeous colour and is now yellow and skunk highlighted - it looks completely different than the photo they advertised. They refused to acknowledge the product looked completely different than advertised, and the quality had changed. Very disappointing.”

Helpful Report

Posted 7 years ago

Hey Gina, thanks for taking the time to give us your feedback. We're sorry to hear the seamless wefts don't work for you. Due to the way these are made, the tones can appear to be a little more contrasting, however once fitted they do blend to the head thus reflecting the swatch. We take any quality concerns very seriously and I can assure you the team would be happy to look into this further for you. xoxo

Posted 7 years ago

“Extensions are thick from top to bottom unlike Irrisitible Me brand that has stringy ends. Silky soft, fast shipping and great customer service. I will only purchase from Milk and Blush from now on.”

Helpful Report

Posted 7 years ago

Hey there, thanks so much for taking the time to give such lovely feedback of your experience with Milk + Blush :) It's great that you find your hair extensions from us thick from top to bottom and super silky :) It's also great to hear that you experienced really fast shipping and the customer care team provided a brilliant service to you :) xoxo

Posted 7 years ago

“I want to keep this review fair, so I’ll begin by listing the positives about these extensions: - they are thick, however this was to be expected as I ordered the quad weft set - initially they were soft and silky, they felt gorgeous - delivery was fast I’ve been wearing hair extensions for about 8 years and I have followed milk and blush on Instagram for ages, however the extensions are slightly more expensive than I usually pay so I never bought any. However I decided it was time that I invested in a really good set so in December I ordered the special edition quad weft set in the shade Paparazzi. I had to wait ages for them as they were out of stock, so when they finally arrived I was over the moon! When I opened the box I was shocked - the colour of the extensions looks literally nothing like it’s shown on the website. The shade Paparazzi is VERY yellow, I have trouble believing that people have hair that colour. However it was still kind of close to my shade, so I tried using diluted purple shampoo to tone the yellow down a bit. The extensions literally didn’t change colour. I decided I would have to bite the bullet and dye them. I followed the advice of the little booklet, I opted for a toner instead of a dye which would make the extensions a slightly darker shade of blonde (as lightening them damages them). I even toned my own hair darker to ensure they would match. Finally, they were a perfect match! HOWEVER - the condition of them is absolutely shocking. Now, I used to have lilac hair, so for the past 4 years I’ve always had to dye extensions before I wear them, and never have they turned out so dry and tuggy after being dyed. I used a small amount of RemySoft blue max sealer on them (which I bought from Milk and Blush) and honestly it didn’t help at all - if anything they feel worse. They’re still wearable I suppose, however I have to take my tangle teaser everywhere with me and brush my hair literally every half hour!! It’s such an inconvenience. My extensions look like I’ve had them for about a year and I’ve literally only had them for a month. I can’t express how disappointed I am, I’m kicking myself for spending £180 on these! Also, the clips are very hard to hide on the quad weft set as they’re so large.”

Helpful Report

Posted 7 years ago

Hey there, firstly let me thank you for taking the time to give us your feedback and for trying to be as fair as possible :) We're glad to hear you found your Quad Weft Set super thick and that they were really soft and silky and that the delivery was super quick. We pride ourselves on our service and so it's great to hear that that's what you experienced :) Unfortunately, the set type and shade you opted for is super popular and so it can sell out really quickly. We're sorry you found the shade you received to not be similar to the swatch. We do also offer our shadematcher page for you to check out lots more photos of the shades in a range of lighting situations and blended in with different people's hair shades to try and give you the most accurate representation as possible. We do also post photos of people wearing our shades on our Instagram page so we would always recommend people to check out all our sources for an overall idea of the shade. If you'd like the team to give you some more info on how to restore the softness of your extensions after dyeing/toning, then feel free to email them at hello@milkandblush.com and they'll assist you further :) xoxo

Posted 7 years ago

“Ginger hair extensions are sooo hard to get a perfect match , but my I think we’re alone now match my hair soooo well !!! Mine is slightly more golden copper ginger they blend well due to the different colours . As a natural redhead I’m chuffed to bits with my milk and blush set! Customer sevic was excellent. No problems with them whatsoever. Thank you for adding volume , thickness and length to my fine hair xxxx”

Helpful Report

Posted 7 years ago

Hey Julie, we're so glad to hear you found your perfect match with Milk + Blush :) We love that you found the Customer Service excellent and that your hair extensions add great volume, thickness and length :) be sure to tag us on social media @milkandblush so that the whole team can check out those luscious locks :) xoxo

Posted 7 years ago

“OMG! I just got in the mail the two Milk and Blush boxes (Slayer and Paparazzi)...and I now must choose between the two (which has been my original intent). THEY ARE BOTH GORGEOUS!!!!!!!!!!! I didn't realize how difficult it would be to choose between these two colors. My husband thinks Slayer is a dead match for me; but I struggle because Paparazzi isn't far from Slayer, but would be nice to wear during the summer. I've never worn hair extentions, but I have been ordering from other companies---all of which I had to send back because they looked so fake (yes, even though they were all Remi extensions). Milk and Blush has nailed it! Again...it's just so tough to decide.”

Helpful Report

Posted 7 years ago

Hey Donna, wow thanks so much for the lovely feedback of your experience with us here at Milk + Blush. It's great to hear you love both Slayer and Paparazzi - even if it does make deciding a little tough! We're so pleased you're happy with your order from us and that you find the hair used in our extensions to be super natural :) Thanks again, Donna, and don't forget to tag us on social media so that we can check out those locks - once you decide on your shade :) xoxo

Posted 7 years ago

“Have always been a loyal customer and recommended for years to everyone I know! The service and communication with delivery is absolutely terrible I paid £8.00 for guaranteed next day delivery on the Friday afternoon and didn’t hear from the company until Tuesday evening! Considering I paid extra because I needed the hair for an occasion and no one could even get back to me in regards to why I had paid for my product and not received it! Terrible will never order from them again! Would not recommend paying for any sort of next day delivery when the company cannot deliver as they say.”

Helpful Report

Posted 7 years ago

Hey there, thanks for taking the time to give us your feedback. I've looked into this and can see that your order was placed past the cut off time for same day despatch. Due to this, it was processed and despatched the next working day, which, due to the weekend and bank holiday, was Tuesday. If you need your order for a particular date, we would always recommend checking the delivery guidelines stated on the website under the 'Delivery' tab to avoid disappointment.

Posted 7 years ago

“Been a customer for six years but it seems that is over now. They used to have the best extensions and I raved about them to everyone. Have to make sure to take those words back. The shade Second Base is ruined after they switched to the seamless style. They mislead their customers with old pictures and refuse to pay for return shipping for THEIR mistake. Second Base used to be the best shade for highlighted hair, which makes this all the more painful. Now it's just ugly wide bulky stripes that don't blend and look like the most fake and cheapest color I've ever seen. No matter customer service claims that they blend the same, those who have used these types of extensions would know that they don't (they only do so at the very ends of the hair). Fat wide stripes stay fat and wide even with ten layers. I'm done. Pictured with phone next to the old Second Base. Even with a low quality picture one can clearly see how the new hair is zero blended and looks completely different also to the picture they (still at this moment at least) have on their website.”

Helpful Report

Posted 7 years ago

Hey Heidi, thank you for taking the time to provide us with feedback of your experience. I'm sorry to hear that Second Base doesn't work for you in the new seamless style. Due to the way these wefts are made, the shades can appear to be a little more contrasting than before, however once they're fitted to the head they do blend to reflect the swatch provided on the website. We would always recommend making good use of the Look At Me Weft to ensure you're 100% happy with the shade before opening the whole set so that you can return them if you don't wish to keep them. We do also offer the Triple and Quad Weft Sets which aren't seamless, so these may be an alternative for the shade you're looking for. xoxo

Posted 7 years ago

“Overall, I can give 4 stars since the extensions are quite good (although I have expected a really thicker hair). The ends were too thick for a quad weft set, but when curled, they look great! Since they're nearly impossible to be blended with my own hair when straight, I can only wear them in this way :D But for this price (58.000 HUF), I've been expecting a bit thicker extensions. Anyway, I'll get sew-ins in June, but Milk+Blush was an amazing experiment when it comes to human hair extensions :) Thanks for your kind customer service!”

Helpful Report

Posted 7 years ago

Hey Adel, thanks for taking the time to give us your feedback :) It's great to hear that the hair looked great once fitted to the head and styled. We're sorry you feel as though they don't work for you when styled straight, if you ever need some tips and tricks, feel free to email the team at hello@milkandblush.com :) xoxo

Posted 7 years ago

“Got a colour match which they said would be sweet like chocolate as I was about to order it went out of stock for 2 weeks which I then asked them could they reassure my hair colour match they said maybe hot toffee is better suited so I ordered that and it came (quick). But the colour didn’t match so the other colour would’ve been better which annoyed me. Anyway sent them back for an exchange and emailed them asking if they have received them and if I could get a proper colour match that will actually be right but i have had no reply still so quite a bad experience with milk and blush. Haven’t been able to test them yet as the exchange hasn’t come and they haven’t sent any off yet or replied. :/”

Helpful Report

Posted 7 years ago

Hey Amber, I'm sorry to hear that the shade you initially wanted went out of stock. Some of our shades and set types are super popular and they can sell out really quickly. It sounds as though a member of the team suggested the next closest shade for you, although I'm sorry that it didn't work for you. Please do bear in mind that the office is closed over the weekend and during bank holidays, due to this, it may have taken a little longer than usual for the team to get back to you however I can assure you they will be in touch as soon as possible :) xoxo

Posted 7 years ago

“I received my hair and the color was right so i sent it back waiting for a refund and purchased the right color for me. Now i love the hair but returning sucks its been almsot a month becuase its stuck at customs due to not enough postage. Im losing more money in returning them. This has me really upset.”

Helpful Report

Posted 7 years ago

Hey there, I'm sorry to hear you feel the returns process isn't what you expected. For all returns outside of the EU, it's stated in the returns policy that we always recommend writing clearly on the front of the package 'Returned Item: No Duties' - this then ensures that you don't receive any customs charges. I hope this helps, xoxo

Posted 7 years ago

“The product is good. It should really be thicker for the cost but it's okay. The customer service is horrendous. When you purchase on the website they don't hold stock so they take your cash then tell you about the two month wait. They will even let you pay for next day delivery before you find out. The wait is only improved by no communication during that period. They state the website should notify you. It doesn't. They have a total of two staff reasoning (Esme and sioned) Do not expect any help. Last two orders they have given no timescale but 6-8 weeks minimum. The company has no accountability or ability, utterly inept staff and no desire to please a customer. Again. The product itself I find good. If you are happy to wait months on end while they have your cash and no knowledge of how long for.”

Helpful Report

Posted 7 years ago

Hey Laura, we're sorry to hear you're disappointed in the service you've received. The website is updated as quickly as possible to reflect the stock levels, however some orders do inevitably slip through the net and are processed and the stock has run out. In these cases, we do notify the customer by the end of the day and give them some options. We're really sorry you find the Customer Care Team unhelpful, we can assure you they do their best to assist you, however please do bear in mind they can only feedback the information provided to them.

Posted 7 years ago

“I've been a loyal customer to head kandy, dirty looks and milk and blush for many years. I've always raved to friends and family how amazingly thick, soft and long wearing they are. Until recently, I'm so gutted ): I recently ordered 20-22 inch HK full head set which are the same set I've ordered for years. They arrived I opened them up to find hair extensions way shorter than my last set and so thin at the ends they don't even blend with my hair, I actually held up a piece from my set I've been wearing a year and it's still better quality and thicker than my new set. I don't even know what to do as I've opened the box seal because I've ordered the same ones for years without an issue, now I'm going to have to find somewhere new ):”

Helpful Report

Posted 7 years ago

Hey Danniella, I'm sorry to hear you're disappointed with your recent order from us. If you feel that the set you received wasn't as advertised, we'd recommend emailing the team at hello@milkandblush.com and they can look into this further for you xoxo

Posted 7 years ago

“Like others, I am very confused about the bad ratings in here. I have nothing but great experiences with Milk+Blush and I have now ordered placed my 3rd order with a big smile:D I have been wearing extensions for years and tried many different brands, but I have to say that Milk+Blush is my absolute favourite. The quality of the hair is amazing and you get so much hair at such at such a fair price. I had reserved some extensions that were out of stock but changed my minded and ordered a different set. They were so service-minded and quickly deleted my order, so the money could be returned and I could order the other set. I have nothing but love for this company, and will continue ordering my extensions from them because my hair has never looked better!”

Helpful Report

Posted 7 years ago

Hey Malou, thank you so much for your lovely feedback. It's great to hear you've now ordered from us 3 times and you're still a loyal M+B babe :) We're so glad you find your hair extensions amazing quality at a really fair price. I'll be sure to pass on your comments to the Customer Care Team who will be super happy to hear you had a great experience with them :) xoxo

Posted 7 years ago

“I’m really confused to all the bad reviews left on here about the customer service team, I couldn’t have asked for better service and after changing my mind about my extensions that arrived Tuesday I send them back and have had a refund today. By the Friday! Lovely friendly staff!”

Helpful Report

Posted 7 years ago

Hey there, thanks so much for such lovely feedback of your experience with our Customer Care Team here at Milk + Blush. We'll be sure to let the team know you're really pleased with their service - it's super important to us :) We hope you enjoy your new Milk + Blush hair, and be sure to share @milkandblush on Instagram so we can check them out! xoxo

Posted 7 years ago

“Customer service is great and helped me a lot! The extensions are gorgeous and very soft. I received the seamless wefts and you can't tell that I'm wearing extensions. The clips are comfortable as well, they don't pull your hair and you can't feel them. Definetly the best hair extensions I've ever bought! Thank you M+B”

Helpful Report

Posted 7 years ago

Hey Manja, thanks so much for taking the time to give us such a great review of your experience with us here at Milk + Blush. We're so glad to hear you love our new range of seamless hair extensions and that they're undetectable :) You're so welcome, Manja. Be sure to share your dreamy hair with us on Instagram @milkandblush so that the team can swoon over those locks xoxo

Posted 7 years ago

“In love.. they are the thickest softest extensions I've ever used! Quadweft in 20-22 amazing value for weight delighted with my purchase! Super fast delivery 💖”

Helpful Report

Posted 7 years ago

Hey there, oh we're so glad to hear you're in love with your Milk + Blush extensions. We pride ourselves on super thick and soft extensions and we're really pleased they reached you super fast. Thanks again :) xoxo

Posted 7 years ago

“I just got my hair extensions today...Ooommmmgggg ,they look and feel soooo amazing...Thickness,softness... really it's a "dreamy hair"... I sincerely recommend to anyone Big love to Milk&Blush ...❤❤❤ Tina ,CRO”

Helpful Report

Posted 7 years ago

Hey Tina, thank you so much for taking the time to provide such a lovely review. It's great to hear you love the thickness and softness of Milk + Blush hair extensions :) I'll be sure to pass on your lovely comments to the rest of the team - it will make their day! xoxo

Posted 7 years ago

“If I could rate lower I would! Ordered my extentions with next day delivery due to me needing them quickly, to then get an email to say actually they are not in stock and I had to wait 2-4 weeks or I could spend more money to buy more expensive ones. You shouldn't falsely advertise stock if it's not available to then then make me wait and have the cheek to get me to spend more money on a fault of there's, to which I don't feel confident that any of the stock is available. My emails were ingored and we're not helpful to say the least, I asked to get in store credits and I got told I had been given a refund, in which I have to wait even longer now. Complete and utter waste of time! It's a shame because I've used this company for years and no fault with the products themselves. I strongly advice for a better updated online stock system and better professional speaking skills with staff, and the smiley faces are really patronising when seeking for profession help.”

Helpful Report

Posted 7 years ago

Hi Katie, we're sorry to hear that your recent experience with us didn't live up to your expectations. The team do try to update the website as soon as an item goes out of stock, however this isn't always done it time and so it seems your order went through before the stock updated unfortunately. The office is closed from 5.30pm and re-opens at 9.30am so any emails sent between these hours will be responded to as soon as possible the following day. It looks as though there was some confusion as to whether you'd like a refund or for store credit to be given, so please do accept our apologies for any inconvenience caused by this. xoxo

Posted 7 years ago

“Extensions are amazing!! So so silky and soft. The best extensions I've bought ever I just love how they feel. I'm so happy with them”

Helpful Report

Posted 7 years ago

Hey Rachel, thank you so much for giving such lovely feedback of your experience with Milk + Blush :) It's great to hear you find our hair extensions super silky and soft. Be sure to tag us in any pics you post on social media @milkandblush so that the team can dream over your beaut locks :) xoxo

Posted 7 years ago

“Shockingly bad customer service - I ordered 2sets of extensions 1 for my client and 1 for myself with a standard 5days delivery. They refused to send me both the sets because one was out of stock and made me cancel half of my order so I can receive the ones that was on stock, being very rude and unapologetic in their correspondence. 9days later 2email later I had to chase them up just to find out that none of my order was actually put through or updated. The Quality of the hair is definitely changed, much thinner than the ones before. Also don’t like the fact that their official site on Instagram has a bithy tone to it with all their hater memes - being a bithc is not attractive anymore, has noone told you that? Also unprofessional.”

Helpful Report

Posted 7 years ago

Hey there, firstly let me thank you for taking the time to give us your feedback on your recent experience with us. We're usually known for super fast processing and delivery so please do accept our apologies that this didn't happen for you on this occasion. If one item in an order is out of stock, the whole order is held so that you only pay for postage once. Due to this, I can see the team had to cancel your out of stock item so that one in stock could be released. It was also unfortunate that the team encountered a glitch meaning your order wasn't pushed through as soon as it should have. I'm sorry you feel the tone of the Instagram page is bitchy - this is not and has never been the tone we wish to portray, but something slightly humorous and empowering however I'll be sure to pass on your feedback to the team xoxo

Posted 7 years ago

Milk & Blush is rated 4.1 based on 1,049 reviews