Milk & Blush Reviews

Name: Milk & Blush
Address: Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.14

4.1 Rating 1,078 Reviews

77 %

of reviewers recommend Milk & Blush

Company Reviews

Metrics

Info

4.1

Based on 1,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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hello@milkandblush.com

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Milk & Blush 5 star review on 11th June 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Colour match was spot on , I only used 2 invisible tape packs, they are very comfortable, lightweight too & look great, delivered quickly , very pleased”

Helpful Report

Posted 3 months ago

Hey Shirley! Thank you for your amazing review! We’re so glad to hear that the colour match was spot on and that you’re enjoying the comfort of the invisible tape packs. We are loving these photos 😍 If you ever have any questions or need assistance, feel free to reach out! Warm wishes, Milk & Blush 🤍

Posted 3 months ago

“Hair extensions were lovely as usual, unfortunately this time I also purchased a storage bag and when I received it, it smelt so badly of fish I could not store my hair extensions in there.”

Helpful Report

Posted 3 months ago

Hi Sam, Thank you for sharing your feedback with us. It's great to hear you loved the hair extensions, but we're really sorry to learn about the issue with the storage bag. That's certainly not the experience we want for our customers. We’d love to resolve this for you, so please reach out to our team at hello@milkandblush.com and we’ll do our best to assist you further. Thank you again, and we hope to hear from you soon! Best wishes, Milk & Blush

Posted 3 months ago

“Super quick delivery, beautifully packaged and gorgeous silky smooth hair. The colour matched my own hair perfectly. Will definitely be using again soon as I'm after a pony tail 😁”

Helpful Report

Posted 3 months ago

Hey Dale! Thank you so much for your lovely review! We’re so pleased to hear that you loved the quick delivery and our silky smooth hair. It’s wonderful to know the colour matched perfectly, that’s what we aim for. We can’t wait to help you find that perfect ponytail soon! If you have any questions, just give us a shout 👱‍♀️ Warm wishes, Milk & Blush 🤍

Posted 3 months ago

“Gorgeous, love them”

Helpful Report

Posted 3 months ago

Hey there! Thank you so much for your wonderful review! We're thrilled to hear that you love them! If you ever need styling tips or have any questions, don’t hesitate to reach out 👱‍♀️ Warm wishes, Milk & Blush 🤍

Posted 3 months ago

“I choose a colour myself and to my luck it was an incredible match. I absolutely love these new seamless clip in extensions. I was buying sway but my last lot were dry and the colour faded while washing (before any shampoo) These milk and blush extensions are brilliant and so soft. They are also cut nicely and arrived quickly. I can live my hair again.”

Helpful Report

Posted 3 months ago

Hey there! Thank you so much for your lovely review! We’re delighted to hear that you found the perfect colour match and are loving your new seamless clip-in extensions. If you ever need tips or have any questions, just let us know! Best wishes, Milk & Blush 🤍

Posted 3 months ago

“Love my new clip in extensions! Customer service (Angel) was so helpful helping me find a shade match.”

Helpful Report

Posted 3 months ago

Hey Abbie! Thank you so much for your wonderful review! We’re thrilled to hear that you’re loving your new clip-in extensions and that Angel was able to assist you in finding the perfect shade match. We always aim to provide helpful and friendly service, so it’s fantastic to know we could do this for you! We're here for you anytime if you need further assistance or tips on styling 👱‍♀️ Best wishes, Milk & Blush 🤍

Posted 3 months ago

“Ordered the 22” ultra seam extensions as a treat instead of buying my usual synthetic. The hair was a great colour match and felt really nice when I first opened it and put it in my hair. I’ve worn them everyday since they got delivered so decided to give them a wash. They went extremely wavy and frizzy when they were wet so I sprayed them with a load of heat protection and blow dried and straightened on a very low heat. They are now absolutely frazzled!!! They are completely unwearable. Extremely disappointed about this, especially after how much I paid for them.”

Helpful Report

Posted 3 months ago

Hi Abbie, Thank you for taking the time to leave your feedback. We're really sorry to hear about your experience with your most recent order. This is definitely unusual and not something we typically see. It can sometimes happen depending on the products used on our extensions. We'd love the chance to look into this further and help resolve the issue for you. Please reach out to our team at hello@milkandblush.com so we can investigate and support you directly. Thanks, Abbie. M & B Team x

Posted 3 months ago

“I have had my clip ins since june last year, (280g) and i weighed them the other day and they were 255g!! So only lost 25g in almost a year now, when i tell you i wear them every single day aswell! And i must admit i have dyed them too and definitely overbrush them, i am so obsessed❤️❤️”

Helpful Report

Posted 3 months ago

Hey Tara, Thank you so much for taking the time to leave such a lovely review! 💗 We’re so thrilled to hear how well your 280g set has held up, especially with daily wear, dyeing, and all the brushing! It’s amazing to know they've been such a staple in your routine and still going strong after nearly a year. Your obsession means the world to us 🥰 If you ever need help with care tips or shade updates, we’re always here for you! Love the M&B team xx

Posted 3 months ago

“Beautiful products and exceptional customer service. Thank you Ellie for all your help in helping to find the right clip in for my hair type and length!”

Helpful Report

Posted 3 months ago

Hey Emma! Thank you so much for the lovely review! 💖 We're thrilled to hear you’re loving your new extensions and that Ellie was able to help you find the perfect match for your hair type and length! We’re always here if you need anything else, and we can’t wait to see you back at M&B soon ✨💕

Posted 3 months ago

“Honestly, feeling really disappointed about my latest set. The ultra seamless set is not that seamless to me. Unfortunately and three clip weft sticks out at the back and snags at my hair. As I long term customer the classic set or seamless are far better than this. Quality of the hair is till great but that’s it. Wish I had just repurchased another seamless set.”

Helpful Report

Posted 4 months ago

“Having had various types of extensions I now only use milk and blush and have recommended them to friends who say the same. The quality is unmatchable and the customer service is quick and helpful (they’ve helped me when I’ve ordered a colour that doesn’t match) I use the seamless extensions, they’re fantastic and come with a sample to test and should you have chosen the wrong colour returns are easy and guidance is there to help you choose the correct colour. 5 ⭐️ Niqui”

Helpful Report

Posted 4 months ago

Hey Niqui! Thank you so much for your incredible review! 💖 We're over the moon to hear that Milk + Blush has become your go-to for extensions — and that you've even recommended us to friends (honestly, the biggest compliment 💁‍♀️). It means the world to know that our Seamless extensions and shade-matching process are working their magic for you — and we're always here to help if you ever need a hand choosing the perfect match! We're so grateful to have you as part of the M+B fam! xx

Posted 3 months ago

“Excellent in every way fast delivery extensions were good quality I'll definitely be buying again 🙂”

Helpful Report

Posted 4 months ago

Hey Rose! Thank you so much for your lovely review! 💌 We’re so happy to hear you loved the quality of your extensions and that your delivery was speedy too — just how we like it! 💁‍♀️✨ We can’t wait to have you back for your next hair transformation — welcome to the M&B fam! xx

Posted 3 months ago

“I am very happy with the slim, highlighted, tape-ins that I purchased. The hair quality is excellent, the color is perfect, and they've held up well. I've had them in for 4 weeks and I've only had 2 or 3 come out. They are very thin which is perfect for my fine hair. I only got 1 packet - I'd say order at least 2 packets if you want volume. I would definitely order again. I wish they offered them in a 14 inch length.”

Helpful Report

Posted 4 months ago

Hi there! Thank you for sharing your experience with our slim, highlighted tape-ins! We're thrilled to hear that you're loving the quality and the perfect colour match. 🙌 It's great to know they've held up well for you over the past four weeks! We appreciate your suggestion about the 14-inch length. It's always helpful to have feedback, but don't forget, the tape-ins can be trimmed to your desired length! And yes, if you’re looking for more volume, grabbing an extra packet is a great tip! We’re so glad to know you’d order from us again. Can’t wait to see you back! Love, The Milk & Blush Team xx

Posted 4 months ago

“The Sandy Ombré colour looked very different in person compared to the pictures on the website. I assumed the test piece was just an outlier and opened the full set, thinking the rest would match — but unfortunately, they were all quite off. Since I opened the full pack, I couldn’t return them, which was really frustrating. It would help massively if the product images could be viewed full-screen and if real, unfiltered photos taken on iPhones were provided alongside the studio shots. Choosing the right shade — especially for blondes — feels like complete guesswork with the current images. I would like to add images to my review to show the difference between the advertised colour and the colour I got. There is currently a fault on the website and it won’t let me.”

Helpful Report

Posted 5 months ago

Hi Laura, Thank you for sharing your feedback. We’re sorry to hear about your experience with the Sandy Ombré shade. We completely understand how important it is to get the perfect colour match. Studio lighting can sometimes make shades appear different on screen and for this reason, we do offer a complimentary shade matching service, where our team is happy to help you find your ideal match before placing your order. We also do our best to provide as much transparency as possible, but your feedback is incredibly helpful as we work to improve on this. We’d love to take a closer look and help resolve this for you. If you're open to it, please reach out to us at hello@milkandblush.com so we can better understand the issue and see how we can make this right for you. Best wishes, M&B Team

Posted 5 months ago

“I ordered 2x packs of tape in extensions from Milk & Blush - I only received one packet. After a lot of back and fourth they have deemed there is nothing they can do. The customer service reps have been lovely but I am super disappointed in this, I have basically paid twice for one packet and feel at a massive loss because they don't believe me/ how do I prove this!? They also can't prove to me they packed both packets. I ordered this hair for my wedding and now I'm out of pocket and I am not sure what to do or how to escalate this further. My wedding hair has been ruined. I wouldn't recommend this company at all. I wish I looked at reviews beforehand because they're mainly negative.”

Helpful Report

Posted 5 months ago

“I have always used milk and blush for clip in extensions in the past and over the past 2 years have had a weave in so I went away from clip in extensions. I recently wanted to give my hair a break from the weave so I purchased some new pieces from milk and blush and somehow made a mistake when purchasing and the page reset, I had to contact the customer services at milk and blush and the staff member called “Ellen” was so helpful and sorted everything out for me within a few hours, I really needed the extensions before Wednesday morning as I have a wedding to attend and she couldn’t of done more for me, I was absolutely delighted with the service and received my extensions the next day! The overall quality of the hair extensions is unbeatable, I have tried a few other websites and the quality just wasn’t the same and they didn’t last me as long. If I ever decide to get more permanent extensions in the future I will also be purchasing from milk and blush. I couldn’t recommend milk and blush more or the customer service I got from Ellen !!”

Helpful Report

Posted 5 months ago

Hi Oonagh, Thank you so much for your lovely review! We’re absolutely thrilled to hear that you're back with Milk + Blush and that Ellen was able to assist you so quickly and effectively – we’ll be sure to pass on your kind words to her. It means the world to us that you've trusted our extensions in the past and have returned after your weave break – we're so glad you’re loving the quality and that your order arrived in time for the wedding! Your continued support and recommendation truly mean everything, and we can’t wait to help you again whenever you’re ready for your next set. 💖 Love, Milk & Blush x

Posted 5 months ago

“As a hairstylist who goes through a lot of hair weekly, I’ve tried nearly every extension brand out there. Most are hit or miss, great one order, disappointing the next. I find Milk & Blush are easily the most consistent! The only brand I trust on both my clients and myself. Definitely recommend!!”

Helpful Report

Posted 5 months ago

Hey Chloe! Thank you so much for this incredible feedback! 💕 Coming from a hairstylist who works with extensions regularly, this truly means the world to us. We know how important consistency is, especially when you're trusting a brand for both your clients and yourself, so we’re absolutely thrilled to be your go-to! ✨ Your recommendation means everything and we’re so grateful to be part of your kit. Can’t wait to keep delivering for you and your clients! 💁‍♀️💫 Love, The Milk & Blush Team xx

Posted 5 months ago

“Honestly can say that the expert advice got my hair colour spot on! I ordered the beach blonde extensions for my wedding day. They are soo soft and match my hair so well 🥹 thank you so much I can’t wait see what they look like with the finished look 👰🏼‍♀️🫶🏻”

Helpful Report

Posted 5 months ago

Hi Shanice! This has absolutely made our day! 💖 We're so happy to hear that our expert advice helped you find the perfect shade, especially for your wedding day! 👰🏼✨ It means the world to know you’re loving the softness and colour match of your extensions. We feel so honoured to be a small part of such a special moment, and we cannot wait for you to see the finished look – you're going to be glowing! 💫 Wishing you the most magical wedding day 💍 Love, The Milk + Blush Team xx

Posted 5 months ago

“Wouldn’t recommend. I purchased hair extensions from Milk & Blush in January and the quality has been so disappointing. After just two washes, and despite following all the recommended care tips and using their suggested leave-in silicone spray, the hair started matting and shedding excessively. Within a month, it had shedded to nearly half its original length. I’ve worn extensions for years and have never experienced such poor quality hair - I do not believe I was sent 100% Remy human hair. While the customer service team was initially responsive, they have since stopped responding to my complaint. It has been over a month with no resolution, despite multiple emails. Given the price and expectations, I’m extremely disappointed and would not recommend these extensions.”

Helpful Report

Posted 5 months ago

“Order the one piece hair extension - it arrived and didn’t come with a sample like the larger packs so had no choice but to open and check the colour match ( the window isn’t very clear) and to check the quality of hair. Quality of the hair wasn’t the best, I think it could be a mix of synthetic and human hair. I returned it as it’s too light, however because I opened the pack they’re policy states it’s non refundable. On top of that I have to now pay for return postage. Do not buy!!”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your feedback. We're sorry to hear that you weren’t satisfied with your purchase. Our return policies are in place to ensure fairness to all customers and to maintain the hygiene and integrity of our products. As hair extensions are considered perishable items, they must remain sealed and unused for us to accept returns. This helps us guarantee that every customer receives a brand-new, hygienically sealed product. We understand how important it is to find the perfect colour match, which is why our full sets include test wefts. For single-piece extensions, we recommend reaching out to our team before purchasing for guidance on colour selection. We also offer additional support to help ensure you choose the best match for your hair. If there's anything else we can do to assist you, please don't hesitate to reach out. Best wishes, M&B team

Posted 5 months ago

Milk & Blush is rated 4.1 based on 1,078 reviews