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MICHAEL STEWART MENSWEAR Reviews

4.9 Rating 3,742 Reviews

98 %

of reviewers recommend MICHAEL STEWART MENSWEAR

Company Reviews

Product Reviews

4.9

Based on 3,742 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01757 703139

Email:

sales@michaelstewart.co.uk

Location:

9/13 Brook Street, Selby, North Yorkshire
YO8 4AL

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MICHAEL STEWART MENSWEAR 5 star review on 26th November 2023

MICHAEL STEWART MENSWEAR 5 star review on 26th November 2023

MICHAEL STEWART MENSWEAR 5 star review on 24th November 2023

Stephane Bossard

MICHAEL STEWART MENSWEAR 5 star review on 24th November 2023

Stephane Bossard

MICHAEL STEWART MENSWEAR 5 star review on 24th November 2023

Stephane Bossard

MICHAEL STEWART MENSWEAR 5 star review on 6th November 2023

Manuel López Andrade

MICHAEL STEWART MENSWEAR 5 star review on 26th September 2023

16

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Barbour jacket is precisely as described. It arrived promptly and was well packaged. As always with Barbour, you get what you pay for and the quality is excellent. I am delighted with the coat. One word of guidance. I was surprised by the size of the customs' import duties when ordering from the UK and delivering to the Republic of Ireland (Euro 92). Due to Brexit, these need to be factored in by purchasers in the EU from this supplier.”

Posted 9 months ago

“Really good and excellent dispatch time will be using again.”

Posted 9 months ago

“Everything was very fine on my order, the only thing that was bad (and I don't blame MSM for this), was that due to Brexit I had to pay approximately 30 GBP extra in customs clearence, to have the package delivered 🤓”

Posted 10 months ago

“Good quality shirt ,delivery was as specified Would use again”

Posted 10 months ago

“Efficient customer service !”

Posted 10 months ago

“Ze zouden geen gebruik moeten maken van Postnl. Dat is een ramp.”

Posted 10 months ago

“Hi Still not had it on but service and delivery first class”

Posted 1 year ago

“MSM has a good selection of Barbour’s clothing. Eventhough shipping came outside from EU the delivery was very quick - jacket was in use within a week from order. You just have to pay taxies asap to carry on with delivery. As Barbour wax jackets are made in UK there are no customs, only VAT to be paid. VAT has to be paid for orders over 150€, therefore it would make sense to keep total expense under it when jacket itself was 140€, but shipping took it over 150… expensive couple of euros.”

Posted 1 year ago

“Never got the package, but the service was very good. I hope I have better luck next time.”

Posted 1 year ago

“I had an issue with the delivery to Dubai and the customer service team was very helpful to address the issue. A recommended seller.”

Posted 1 year ago

“The service at Michael Stewart Menswear should normally deserve an absolute “5-star plus” rating if only Brexit did not exist (I’m an EU customer): I could buy the piece of clothing I wanted for a long time at an excellent price; the order treatment, payment and delivery were flawless… but not fearless and with a little surprise : - I feared things would become very complicated should the size not be the right one. I could find the exact measurements of that Barbour jacket on a competitor website (not yours…) and confirm that the size I was ordering should be ok so I minimised the risk I was taking but was totally unsure about what would happen in terms of costs (VAT and other tax impacts) should I need an exchange… - even more so since the import tax/duty calculator that you provide online is unfortunately not correct: it says that only VAT will apply, but an additional import duty was applied - an additional 12% that I discovered once the parcel landed in my country and had to pay to get my parcel with no way out. This said, the experience remains positive - lead-time to delivery was short overall, I love my Barbour, and despite the little disagreements I’m prepared to be a repeat-buyer with Michael Stewart !”

Posted 1 year ago

We often wish we could go back to pre-brexit shipping, always made life easier for us all that is for certain. However, we are glad that the experience was overall a good one and we will do all we can to make any improvements. Enjoy your new purchase!

Posted 1 year ago

“Just a great company to buy from.”

Posted 1 year ago

Thank you for such a fantastic review, Michael. We were wondering, what can we do next time to make it a 5* experience? Enjoy your new clothes and thanks again! Sam

Posted 1 year ago

“Good afternoon. Thank you for the quality product and excellent service. Very happy with the purchase.”

Posted 1 year ago

Thank you for your review John it is very much appreciated! Is there anything we can do in the future to make it a 5 star expierence?

Posted 1 year ago

“Nice personal touch on the delivery note . Delivery ( probably down to Royal Mail ) could have been quicker ! Overall a good experience”

Posted 2 years ago

Thank you for your lovely feedback, we hope you love your item and we look forward to being of future custom to you. Kind regards, Ellie

Posted 2 years ago

“Very happy with my Barbour hoodie. Very soft fabric and good tailored fit”

Posted 2 years ago

“Quick & good service. I would use you agsin if needed.”

Posted 2 years ago

“Brilliant delivery product perfect only complaint l have is having to pay customs which made the product very expensive l bought from another retailer in the UK last week clubhouse golf and they pay costs for customers in Europe”

Posted 2 years ago

Dear Joey, I completely agree, brexit has been a real pain for us all. I am sorry that you feel the need to give us a negative review but I guess you have a point we are working really hard but once over 150 euros all we can do is deduct the V.A.T. On the plus side you've got an amazing Jacket for a really great price. Hope you may consider reviewing your 3 stars to a 4 starts to ease my anxiety over it all.

Posted 2 years ago

“Sorry that Barbara don't make waxed jackets any bigger. Would have loved one. Thanks for your help 👍🙂.”

Posted 2 years ago

“Over the moon with jacket and fast delivery,but bought jacket for £249 at 12.30 p.m by early evening price dropped to £223.95 a 25 quid price difference.i sent 2 emails asking about price drop but got no answer,but overall michael stewart seem to be on the ball”

Posted 2 years ago

“I bought something online and there was a mix up and I received the wrong item. However, it was very quickly and nicely dealt with and the correct product was sent out very fast Am delighted and think that the customer service is excellent after the unfortunate earlier mistake. I’d would definitely buy from here again”

Posted 2 years ago

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MICHAEL STEWART MENSWEAR is rated 4.9 based on 3,742 reviews