MICHAEL STEWART MENSWEAR Reviews

Name: MICHAEL STEWART MENSWEAR
Address: 9/13 Brook Street, Selby, North Yorkshire
Rating: 4.89

4.9 Rating 4,148 Reviews

98 %

of reviewers recommend MICHAEL STEWART MENSWEAR

4.9

Based on 4,148 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01757 703139

Email:

sales@michaelstewart.co.uk

Location:

9/13 Brook Street,
Selby
North Yorkshire
YO8 4AL

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MICHAEL STEWART MENSWEAR 5 star review on 4th September 2024

Dean Needham

Dean

MICHAEL STEWART MENSWEAR 5 star review on 1st September 2024

Cesar Jr Lavarias

"**Barbour Beacon Jacket**\r\n\r\n I had posted this under the jacket, but will post it here as well.\r\n\r\nFirst off, I want to say that my experience with this company has been BEYOND pleasant. Their customer service and responses are incredibly rapid, to the point I received responses within minutes every time. The shipping was incredibly fast, I received my package (From England to California) in only 3 days. While I had my hesitations about the initial purchase, the product was true and legitimate with all tags and labels, and a price better than could be believed. Even with my hesitation on sizing, the customer service was willing to measure the different jackets for me and allow me to make changes to my order accordingly. \r\n\r\nBarbour Beacon Jacket-\r\nAs for the jacket itself, everything you read about this jacket online is true. The sizing on this is incredibly tricky, with a slim chest and the sleeves riding high in the armpit, choosing the right size is difficult. I have noticed that as the size increases so do the sleeve lengths. The sleeves will run slightly down over your hand with this being an outdoor style jacket. The jacket does appear to have a plastic liner underneath the plaid fabric to help with waterproofing, but it can make the interior of the jacket fairly-warm and humid. I would not wear additional or thick layers under this jacket, especially with the tightness in the armpits. \r\n\r\nSizing- \r\nI\u2019m currently 5\u201911\u201d, weigh 185lbs, 42\u201d chest, 34\u201d waist, and have an athletic build. I purchased the LARGE. \r\nWhat they say about this jacket is true about going up a size. All my other regular day-to-day jackets are medium, with this I went with a LARGE and it fits appropriately. However, if you have a more athletic or muscular build (with increased chest, back, or shoulder muscles), you will find the jacket to be a bit binding in the arms upon reaching forward (pictured). I found rotating my shoulders and hiking the jacket up a bit higher helps to combat this. If you are near my size yet more of a barrel-chested individual or someone whose body doesn\u2019t taper to the waist, an XL would probably serve you better. In the midriff, the jacket fits like that of a suit jacket, but is not tight or restricting. While for my shoulders I would have preferred an XL (See the tightness in the back when arms brought forward), I know the rest of the jacket would have been far too large for my frame. I have also noticed that with the triangular patch holding the jacket closed, the neck can get a bit tight with forward or bending motion. Some individuals have had some success tailoring this jacket, but the tailors in my region refuse to touch it for skill reasons, and even recommending keeping the large and that I would be dissatisfied with the XL. So if you purchase this with the intent of modification, be warned it may be more difficult or costly than you think. \r\n\r\nOverall, the jacket is beautiful and well made, with great attention to detail given. It is a classic-looking jacket that I\u2019m happy to finally have in my collection and glad that I went with Michael Stewart Menswear to purchase it."

MICHAEL STEWART MENSWEAR 5 star review on 29th July 2024

MICHAEL STEWART MENSWEAR 5 star review on 1st May 2024

Verified Customer

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Asked for size recommendation from the company and the size recommended was big”

Helpful Report

Posted 2 months ago

“The item arrived quickly and customer service was excellent. However it's now been 3 weeks since I have been promised a refund as the cost was too small. I'm waiting for nearly £200. Not acceptable.”

Helpful Report

Posted 1 year ago

Hello Julie Thank you for your feedback! We can see from our system that your order was received back on Monday the 8th, in line with our returns policy refunds may take up to 14 working days to be processed, this is standard procedure. A member of the team advised this morning via email that your refund will be processed by the end of the day. You will receive email confirmation once the refund has been completed. Please be aware that a refund may take between 5-10 working days to appear back in your account depending on your banking provider. All the best Michael Stewart Menswear Team

Posted 1 year ago

“So far the ordered item has not been delivered.”

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Posted 1 year ago

Hello Thank you for making us aware that your order has not been delivered. If you could email us at sales@michaelstewart.co.uk a member of our team will gladly assist you with this issue. All the best Michael Stewart Menswear Team

Posted 1 year ago

“My new Barbour Westmorland "gilet" vest was not manufactured for an American man's physique. Far from. It's way too tight around the hips and my chest. I'm far from fat, wear a medium and that's the size that I purchased. But I can hardly zip it up, nor button the buttons, forget putting a sweater on underneath. This is not cut like my forty plus year old Bedale which is a larger size - C42. I'm utterly disappointed by this purchase and should have tried it on before I spend nearly three hundred dollars on something I cannot wear comfortably. It's really a disappointment since I've always wanted this vest- but it's nothing like the old model at all. A Westmorland in name only.”

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Posted 1 year ago

“It wasnt clear, That there will be like 24€ of taxes at the customs waiting for me. Will Never ever Order sth. From the uk again”

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Posted 2 years ago

“I would like to be able to write a review but the items are yet to arrive and there has been no update in tracking for the last 3 days on Royal Mail. The item was due today (8 days after ordering). By way of contrast, I placed an order with another UK company on the same day that offers DHL Express (same price 25 GBP) It arrived in Australia 4 days later! I still have no idea when my items are arriving. You might consider offering this option for international shipping as it has proven to be extremely fast and reliable over many years.”

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Posted 2 years ago

“The items I ordered were sensibly priced, well packed and arrived quickly. One item did not fit, so I returned it (note that returns are not free, so the customer pays). The returns process has been very poor. Nearly 5-6 weeks later I have neither received a replacement shirt, nor a refund and I have not received any replies to my emails.”

Helpful Report

Posted 2 years ago

Thank you for bringing this to our attention. We did offer you some replacements when we first called to inform you that we didn’t have a like-for-like swap. But as you wanted the same shirt we chased up the brand for stock levels for the next size for you. Unfortunately, lead times with the brand caused the delay. It is not our intention to leave customers in the dark and as we pride ourselves on customer service it hurts us to know we’ve let you down. We of course have contacted you directly and have amended this issue. We truly appreciated your reply to us - 'Thanks - these things happen. Thanks for sorting the issue and I will perhaps re-order sometime soon now that I know the sizing of the shirts.'

Posted 2 years ago

“Had to send a jumper back 10th still waiting for the refund, it’s now the 22nd, no one is answering me via the emails, really disappointing customer service.”

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Posted 3 years ago

As I'm sure you can imagine this time of year the returns department can get extremely backlogged due to the vast increase of parcels. The refund has been issued and we appreciate your patience.

Posted 3 years ago

“Price on a Barbour jacket was the best I could find online and it was delivered quickly. However, I was then BOMBARDED with DAILY promotional emails. This is just so unnecessary and rather than have the desired effect it has made me never want to purchase anything from Michael Stewart Menswear again.”

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Posted 3 years ago

“Advertised product then couldn’t find it so refunded me but not very satisfactory”

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Posted 3 years ago

“Not got it yet”

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Posted 4 years ago

Dear Alan, I am sorry you feel the need to give us a 2 Star review. Unfortunately you placed your order after our daily cut off of 3pm in fact it was 3.54 p.m. on Friday. Our next collection from our courier was today Tuesday because of the Bank Holiday and your order has been dispatched as promised. We do hope you love your top once it has arrived. Hope you could re consider your negative review. Many thanks. K R Richard

Posted 4 years ago

“I have had to return the coat Lovely coat but a very small fit Normally get a large for a nice fit but the large size I received did not come close ordered extra large hope that fits return really easy as well”

Helpful Report

Posted 4 years ago

“Went online to buy a Barbour jacket clicked pay now, so why is some company wanting me to download an app from Klarna who say I owe them money. So after hours on the phone waiting to be answered no joy. why is KLarna wanting money I entered into a contract with Michael Stewart menswear. NOT HAPPY AT ALL”

Helpful Report

Posted 4 years ago

Hi Stephen. We've looked further into the issue and you had selected the 'Pay Later' option at checkout, this is why Klarna contacted you for payment once you received the order. I hope this clears up any confusion. I hope otherwise you were pleased with our quick shipping, service and of course your new fantastic Barbour Jacket! All the best, Sam

Posted 4 years ago

“You sent a large rather than a medium. Didn’t have the time to order another as it was a present”

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Posted 5 years ago

“Disappointed that they could not find the jeans I ordered and paid for. However I was assured a refund to my card would be made straiget away”

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Posted 5 years ago

Dear Jude, Many thanks for your review we will certainly take your comments on board. Regards Richard Blackburn Director

Posted 5 years ago

“Most disappointed as incorrect item was sent, rang to query & was informed old photo on website, most annoyed that I had to pay £4.00 to return an item that was dispatched in error!! First time to order from you so not overly impressed with the service.”

Helpful Report

Posted 6 years ago

Dear Bernadette, We are truly sorry, we had not noticed that the model of Polo Shirt you chose had been altered very slightly from last year to this. i.e. lettering under the collar. We did not want to mislead you in any way, but if you feel we have then I can only apologize it was not intentional. We will of course reimburse you the cost of the postage. Regards Michael Stewart.

Posted 6 years ago

“Product great and general transaction for the purchase all went well, BUT then I discovered DPD were the delivery agents. From previous ex[perience I was expecting problems and I certainly got them. I rescheduled the delivery to ensure that I would be available all day, so when I waited in and then find a card stating there was no one available to sign, as is the standard practice with DPD I was somewhat disappointed. I then rescheduled for a delivery on the Saturday, and received advice from DPD that I could collect from the pick up point from 1200 hrs onwards. So after making a special trip I discovered that the pick up point sis closed from 1200 hrs. Eventually I managed to collect 3 days later, and was told that the DPD ticket was missing code although they agreed I had printed the email correctly. In summary good product and service until a delivery or should I say non delivery by DPD. Sadly this may be a deal breaker for future purchases.”

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Posted 6 years ago

“I can’t rate the product as I have not yet received it. Despite asking for the package to be left in a specified safe place, the carrier DPD chose to ignore my request (despite an email confirming my instruction). I now have to arrange another delivery date”

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Posted 6 years ago

“Parcel not delivered as promised.”

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Posted 7 years ago

Dear Mr Tinson, We are sorry to hear this but there was no collection on that day because of it being good Friday. This is why you weren't notified with a delivery date on Monday due to it being a Bank Holiday. Apologies for any inconvenience caused. Kind Regards Sales Team

Posted 7 years ago

“Hello Michael. Sorry to be negative, but my experience was not good. When I first found the product I wanted on your website a window opened telling me I was entitled to a 10% discount off my first purchase, but that I had to create an account in order to be eligible. I did so, only to then be told that the offer did not apply to the product I was buying. I continued nontheless, and at the order confirmation stage a line on the screen under the order total informed me that delivery to my postcode would be free. I diverted to Paypal to commit the funds, but on return to your website having done so, was informed that delivery costs of £5.95 would now be applied. So twice I was induced to make commitments in return for promised concessions, and twice, having made the commitments requested, the concessions were denied. I was then telephoned by one of your staff the following day to inform me that you didn't actually have the item I had bought in stock. Fortunately it had been possible for your staff to source the item elsewhere, and it did duly arrive the following day. So not a great experience all told. On the plus side, I was at least kept aware of the supply difficulty, and action was taken to remedy it. Hopefully this respose will encourage you to review your processes and website so that others are not similarly inconvenienced in the future. Best regards, Paul Mayo”

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Posted 7 years ago

MICHAEL STEWART MENSWEAR is rated 4.9 based on 4,148 reviews