MICHAEL STEWART MENSWEAR Reviews

Name: MICHAEL STEWART MENSWEAR
Rating: 4.90

4.9 Rating 3,725 Reviews

98 %

of reviewers recommend MICHAEL STEWART MENSWEAR

4.9

Based on 3,725 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01757 703139

Email:

sales@michaelstewart.co.uk

Location:

9/13 Brook Street, Selby, North Yorkshire
YO8 4AL

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MICHAEL STEWART MENSWEAR 5 star review on 26th November 2023

Amanda Jones

MICHAEL STEWART MENSWEAR 5 star review on 24th November 2023

Stephane Bossard

MICHAEL STEWART MENSWEAR 5 star review on 6th November 2023

Manuel López Andrade

MICHAEL STEWART MENSWEAR 5 star review on 26th September 2023

Ralph Treat

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Boss Polo Shirt but item was delivered with small stain . It is a not a big deal - can be fixed in dry-cleaning but next time please review carrefully items which you send”

Helpful Report

Posted 1 day ago

Dear Oleksandr, Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience caused by the small stain on your BOSS Polo Shirt. It's important to note that all our items are sourced directly from the manufacturer. Nevertheless, we understand the disappointment this may have caused. Rest assured, we take quality concerns seriously. We will be taking up this issue with the BOSS to further investigate and ensure such occurrences are minimised in the future. As a gesture of goodwill, we have credited your online account with a voucher to be used towards future purchases. We hope this demonstrates our commitment to your satisfaction and loyalty. Alternatively if you wish to return this polo for an exchange we can provide another identical polo. We can provide a free returns label through this link - https://www.royalmail.com/track-my-return#/details/5546 Should you require any further assistance or have additional concerns, please don't hesitate to contact our customer service team. Your feedback is invaluable to us, and we appreciate your understanding and support. Kind Regards, Sam Dennis E-Commerce Manager

Posted 1 day ago

“I’ve bought a Barbour Ashby Jacket M size olive and brown collar, the quality and fit are definitely ok 👍 . I advise against the purchase for customers in the EU area, I had to pay the courier around 50% of the value in duties,VAT and Courier fee, honestly is too much”

Helpful Report

Posted 1 month ago

Hi, thank you for your valued feedback. Firstly we are really happy that you are pleased with the fit and the quality of your order. We understand your frustrations regarding the Duty & Vat, this is an unfortunate side-effect of Brexit. We do however make this very clear with direct pop-ups, messages at the basket and throughout the shopping journey and within the T&C's which were accepted and point of checkout.

Posted 1 month ago

“Very pleased with the speed of delivery however it would have been polite to contact me explaining that I would be receiving Black Boots not Green as I had ordered. However I am very pleased with fitting of the boots. I will be ordering when required in the future the discounted prices on items is very encouraging especially with the cost of living issues. 😊”

Helpful Report

Posted 5 months ago

Hi Brian, Thank you for reaching our regarding this issue! Unfortunately this seems to be a case of a miss-pick as opposed to a replacement. We would always contact you regarding an order if it could not be fulfilled correctly. In this instance we are conducting an internal review to see which team member needs a trip to specsavers! (Other opticians are available). I did try to call first thing this morning to see how we can best resolve this matter and correct the mistake. Please do give me a call or email and back we will make this right for you. We are otherwise thrilled that you were pleased with our quick delivery and fantastic prices. Get in touch and we'll resolve the colour issue so your experience as a whole can be more a 3 or 4 star! Kind Regards, Sam - Ecomm Manager

Posted 5 months ago

“Rápido envío a Madrid pero la sorpresa es pagar aduana 49,65€ Brexit no way 🪖Lamento que las empresas UK deban de salir de la isla para ser competitivos. Cheers,”

Helpful Report

Posted 6 months ago

Hello Oscar Thank you for your recent review. Unfortunately, we have no control over customs charges but are glad to hear you received your order promptly. All the best Libby Michael Stewart Menswear Team

Posted 6 months ago

“Yes good generally. Problem is the duty paid for goods from the UK. Too high and wont do it again”

Helpful Report

Posted 7 months ago

Hello Paul Sorry to hear you are not happy with the additional customs fees, unfortunately, they are outside of our control. After Brexit, we have tried to make it as clear as possible on our website that there will be additional charges for international and EU customers. As UK to EU orders are now subject to EU import VAT at your country's VAT rate. All the best Libby Michael Stewart Menswear Team

Posted 7 months ago

“Products are fine, should be more transparency on additional fees to eu countries, nasty sting in the tail from DHL when onsite it said no taxes. Put me off using the site again and I love the clothes”

Helpful Report

Posted 8 months ago

Hi David Thank you for your feedback! Unfortunately, we have no control over the additional fees and we can’t tell our customers what the cost would be exactly, as customs policies and import duties vary widely from country to country. Though we do try to inform our customers as much as possible through out our website about the additional charges for EU/international customers. We hope you enjoy wearing your purchase! All the best Libby Michael Stewart Menswear Team

Posted 8 months ago

“Baseball cap I purchased was massive, said one size , never seen such a massive size hat, probably going to get rid of it, as not wearable.”

Helpful Report

Posted 9 months ago

“I van t write a review . I did not get my item.”

Helpful Report

Posted 10 months ago

“This is my first time using your store and experience is mixed. Staff was helpful when I needed to change the size for the jacket ordered. Items arrived on time but color of jacket on website and color of jacket sent could not be more different. I will keep the jacket as sending it back to UK will cost an additional cash and time spent to for shipping. Hope this gets resolved for future buyers though.”

Helpful Report

Posted 11 months ago

“I really appreciated the fast shipping and all the communication, but i was sent the wrong size, the box had the correct size marked on it, but the shoes inside were a different size.”

Helpful Report

Posted 1 year ago

“I like the shirt but the button finishing leaves a bit to be desired. One of the buttons just fell off when I tried it on for the first time and another was loose. I fixed them myself as was less hassle for me than sending it back.”

Helpful Report

Posted 1 year ago

Hi James, Sorry to hear that there was an issue with the shirt, but we are glad to hear you managed to fix the problem. R2 as a brand has always been fantastic with its quality so I'm sure this will certainly be a one-off instance. Please do contact us in the future with any issues as we are always on hand to help and resolve issues. I've issued a £5 credit to your account for use off your next order with us. If you wish to amend your review to reflect our customer service please do feel free, I hope our quick delivery and sales team were to your liking. We have passed your comments on to the brand regarding their garment. Kind Regards, Sam

Posted 1 year ago

“Hi, Today it is 8th April, and I have not received my product yet ( bought on 31st March)…”

Helpful Report

Posted 2 years ago

“My purchase arrived quickly, but unfortunately I had to send it back ( to small), returned same day. Now waiting for response on replacement! Extremely disappointed that there no free return postage! Especially when it was quite an expensive purchase! The free postage to be honest is a huge let down!”

Helpful Report

Posted 2 years ago

“Quality of both the Fila and Tachinni tops is very good. My items were delivered to another customer and theirs to mine. Had to take the unopened goods back to post office to return and received my goods later than required so a bit inconvenient.Communication was very good. Customer service was okay. Might have offered a small discount for inconvenience ?”

Helpful Report

Posted 2 years ago

“Michael, I had looked forward to the purchase, but 50% import Duty is too steep. With regret I have cancelled the puchase and now look forward to the refund. Regards, Martin”

Helpful Report

Posted 2 years ago

Hi Martin, thank you for your review. All feedback is incredibly important to us. As frustrating as these fees are please note that it is not Michael Stewart Menswear that sets these fees but the trade agreement between the UK & EU. We do deduct all VAT on orders to the EU to help combat these fees, furthermore there is warning and notifications on our site & at checkout that there are additional fees to pay. I hope this helps to clear up any confusion, and thank you for shopping with us.

Posted 2 years ago

“Still haven't received the parcel”

Helpful Report

Posted 3 years ago

“fantastically fast delivery with lots of emails.....unfortunately you have to pay to return items...... Refunds are slow and no correspondence to acknowledge receipt of goods you have to rely on the post office tracking.”

Helpful Report

Posted 3 years ago

Dear Mr Timms, Firstly let me apologise for the fact we cannot simply afford to offer free returns and yes our customers have to rely on the Post Office. We offer a free delivery next day delivery service and the product had an amazing saving on it. We have been overwhelmed with the amount of orders we have received and apologise for not refunding you sooner, but I take your point about sending correspondence to let the customer know we have received their parcel back. Many thanks for your Review. K R Richard

Posted 3 years ago

“Happy enough with the fit and quality of product, but disappointed that the colour did not match the online picture colour as expected.”

Helpful Report

Posted 4 years ago

“Service was good, delivery updates good, liked this being shipped by DPD they gave me an hour delivery slot. However was slightly disappointed with the quality of the jumper. It was very creased and the front looked a little dirty didn't look brand new. Bit disappointed with it.”

Helpful Report

Posted 4 years ago

Dear Sally, I am really sorry that you felt the quality of the product was not up to what you were expecting. We try really hard to offer a 5 star all round service from our customer services to choosing the products from all the best brands available. If you would prefer we can swap your garment for something else of your choice or offer you a full refund. I do hate negative reviews it upsets me immensely. K R Richard Blackburn Director.

Posted 4 years ago

“Delivery was excellent but the garment wasn't a good fit.”

Helpful Report

Posted 4 years ago

Thank you for this review We are sorry that the garment wasn't a good fit, we hate to disappoint our customers If you ever need advice on sizing or some extra measurements taken of a garment please pop a email over to sales@michaelstewart.co.uk Merry Christmas from all at Michael Stewart Menswear

Posted 4 years ago

MICHAEL STEWART MENSWEAR is rated 4.9 based on 3,725 reviews