MICHAEL STEWART MENSWEAR Reviews

Name: MICHAEL STEWART MENSWEAR
Address: 9/13 Brook Street, Selby, North Yorkshire
Rating: 4.88

4.9 Rating 4,578 Reviews

97 %

of reviewers recommend MICHAEL STEWART MENSWEAR

4.9

Based on 4,578 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01757 703139

Email:

sales@michaelstewart.co.uk

Location:

9/13 Brook Street,
Selby
North Yorkshire
YO8 4AL

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MICHAEL STEWART MENSWEAR 5 star review on 4th September 2024

Dean Needham

Dean

MICHAEL STEWART MENSWEAR 5 star review on 1st September 2024

Cesar Jr Lavarias

"**Barbour Beacon Jacket**\r\n\r\n I had posted this under the jacket, but will post it here as well.\r\n\r\nFirst off, I want to say that my experience with this company has been BEYOND pleasant. Their customer service and responses are incredibly rapid, to the point I received responses within minutes every time. The shipping was incredibly fast, I received my package (From England to California) in only 3 days. While I had my hesitations about the initial purchase, the product was true and legitimate with all tags and labels, and a price better than could be believed. Even with my hesitation on sizing, the customer service was willing to measure the different jackets for me and allow me to make changes to my order accordingly. \r\n\r\nBarbour Beacon Jacket-\r\nAs for the jacket itself, everything you read about this jacket online is true. The sizing on this is incredibly tricky, with a slim chest and the sleeves riding high in the armpit, choosing the right size is difficult. I have noticed that as the size increases so do the sleeve lengths. The sleeves will run slightly down over your hand with this being an outdoor style jacket. The jacket does appear to have a plastic liner underneath the plaid fabric to help with waterproofing, but it can make the interior of the jacket fairly-warm and humid. I would not wear additional or thick layers under this jacket, especially with the tightness in the armpits. \r\n\r\nSizing- \r\nI\u2019m currently 5\u201911\u201d, weigh 185lbs, 42\u201d chest, 34\u201d waist, and have an athletic build. I purchased the LARGE. \r\nWhat they say about this jacket is true about going up a size. All my other regular day-to-day jackets are medium, with this I went with a LARGE and it fits appropriately. However, if you have a more athletic or muscular build (with increased chest, back, or shoulder muscles), you will find the jacket to be a bit binding in the arms upon reaching forward (pictured). I found rotating my shoulders and hiking the jacket up a bit higher helps to combat this. If you are near my size yet more of a barrel-chested individual or someone whose body doesn\u2019t taper to the waist, an XL would probably serve you better. In the midriff, the jacket fits like that of a suit jacket, but is not tight or restricting. While for my shoulders I would have preferred an XL (See the tightness in the back when arms brought forward), I know the rest of the jacket would have been far too large for my frame. I have also noticed that with the triangular patch holding the jacket closed, the neck can get a bit tight with forward or bending motion. Some individuals have had some success tailoring this jacket, but the tailors in my region refuse to touch it for skill reasons, and even recommending keeping the large and that I would be dissatisfied with the XL. So if you purchase this with the intent of modification, be warned it may be more difficult or costly than you think. \r\n\r\nOverall, the jacket is beautiful and well made, with great attention to detail given. It is a classic-looking jacket that I\u2019m happy to finally have in my collection and glad that I went with Michael Stewart Menswear to purchase it."

MICHAEL STEWART MENSWEAR 5 star review on 29th July 2024

MICHAEL STEWART MENSWEAR 5 star review on 1st May 2024

Verified Customer

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I asked for the size of the belt buy they recommended wrong it was too big I had to have 3 holes added. Not ideal.”

Helpful Report

Posted 1 month ago

Hi Paul, Thank you for taking the time to leave your feedback. I'm sorry to hear the belt size we recommended wasn't the right fit and that you had to add extra holes. We appreciate that this wasn't the outcome you were hoping for. If you had contacted us, we would have been more than happy to arrange a free exchange for the correct size, rather than you needing to modify the belt yourself. We appreciate your feedback, as it helps us continue to improve our sizing advice for future customers. Kind regards, Team MICHAEL STEWART MENSWEAR

Posted 1 month ago

“Happy with the product and fast delivery however unhappy that the product was dispatched in a box that had been used for a previous consignment and was heavily damaged.”

Helpful Report

Posted 2 months ago

Hello, I hope you are well? Thank you so much for your review, your feedback is greatly appreciated. For reference we re-use packaging as a green initiative to reduce waste. However your comments are duly noted and I am pleased that the item was received in good condition and we hope you enjoy using it. Kind Regards, Sam

Posted 2 months ago

“Have not got it yet?”

Helpful Report

Posted 5 months ago

Hello Kim Thank you for getting in touch. We have looked into this for you and can see that the courier requires further details from you before the order can be delivered. We would suggest checking your inbox/spam for any contact from the courier. All the best Michael Stewart Menswear Team

Posted 5 months ago

“Received order very promptly. Boots were high quality but too big. Sent message to ask for some additional details about returning/exchanging, but received no response. Considering the short window for returns (14 days) and the lack of response, my rating is 3/5, otherwise it would have been 5/5.”

Helpful Report

Posted 1 year ago

Dear Max, Thank you for your feedback, and sorry to hear the boots are not the perfect fit! We're truly sorry to hear about the delay in response regarding your return inquiry. We have checked our inbox/spam and can find no contact via email in relation to your order. We strive to provide timely assistance and would have responded to your email within 48 hours if we had received it. All our information on how to return your order can also be located on our website directly: https://www.michaelstewart.co.uk/pages/returns-policy If you have any further questions or need assistance, please feel free to reach out again. We're here to help! Warm regards, MICHAEL STEWART MENSWEAR TEAM

Posted 1 year ago

“Good evening, the Barbour jacket has arrived and I like it. However, there are two things that disappointed me a little: the first is that your size chart is completely wrong. This caused me to receive an oversized item, the second is that buying an item in Great Britain is not convenient because in addition to VAT you also have to pay customs duties and the tax amounts are equivalent to half the price of Barbour. Therefore it is not possible to ask for an exchange because it would be too expensive. Thank you and Regard”

Helpful Report

Posted 1 year ago

“Tried to return an item but could not download a return slip . My order number and email not recognised . So had to contact customer service who were helpful . A return slip should be included with delivery of your order .”

Helpful Report

Posted 1 year ago

“You did ok”

Helpful Report

Posted 1 year ago

“The Taxes on 500 Pund to Germany including Feed are 180€. This disappointed me.”

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Posted 1 year ago

“Unfortunately I have worn the Sergio Tacchini velour shirt so I can’t return it but the issue is the sleeves are massive, you would need arms like tree trunks to fill them. Shame as it’s a nice polo shirt.”

Helpful Report

Posted 1 year ago

Dear Adam,Thank you so much for taking the time to leave your feedback about MICHAEL STEWART MENSWEAR. Your feedback is incredibly valuable to us, as it helps us understand what we're doing right and how we can further improve. We're glad to hear that as a whole you like the polo and I hope our fast service and easy check-out process was a 5* experience. With regards to your comment on the polo sleeves I'll pass this along to Sergio Tacchini as all feedback regarding the garments is incredibly useful. Please know that if you ever need any further assistance or have any more questions, our team is always here to help. Don't hesitate to reach out to us, either in-store or online, and we'll be more than happy to assist you. Best regards, Sam

Posted 1 year ago

“Beautiful shirt the boss sign on it was crooked had to send it back”

Helpful Report

Posted 2 years ago

Hello Deborah Thank you for your feedback! This is highly unusual, we will have our team inspect the garment on its return, and contact BOSS in relation to the issue with the logo. All the best Michael Stewart Menswear Team

Posted 2 years ago

“disappointed with Boss polo shirt, had to return it as there were white marks on the front of shirt under the buttons, await replacement”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to provide feedback on your recent experience at Michael Stewart Menswear. We truly appreciate your honest review and the opportunity to improve our service. I can confirm the returns department had received the polo back as of yesterday and the exchange for a like for like replacement has been issued, tracking information will update automatically and will be soon dispatched for delivery. We have carefully checked this one over and the faulty one had been raised to BOSS. I hope the replacement is a satisfactory conclusion to this issue. Thank you for shopping with us at Michael Stewart Menswear. Please do email our customer services team (sales@michaelstewart.co.uk) directly if you have any further queries. Kind Regards, Sales Team

Posted 2 years ago

“Ordered Boss Polo Shirt but item was delivered with small stain . It is a not a big deal - can be fixed in dry-cleaning but next time please review carrefully items which you send”

Helpful Report

Posted 2 years ago

Dear Oleksandr, Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience caused by the small stain on your BOSS Polo Shirt. It's important to note that all our items are sourced directly from the manufacturer. Nevertheless, we understand the disappointment this may have caused. Rest assured, we take quality concerns seriously. We will be taking up this issue with the BOSS to further investigate and ensure such occurrences are minimised in the future. As a gesture of goodwill, we have credited your online account with a voucher to be used towards future purchases. We hope this demonstrates our commitment to your satisfaction and loyalty. Alternatively if you wish to return this polo for an exchange we can provide another identical polo. We can provide a free returns label through this link - https://www.royalmail.com/track-my-return#/details/5546 Should you require any further assistance or have additional concerns, please don't hesitate to contact our customer service team. Your feedback is invaluable to us, and we appreciate your understanding and support. Kind Regards, Sam Dennis E-Commerce Manager

Posted 2 years ago

“I’ve bought a Barbour Ashby Jacket M size olive and brown collar, the quality and fit are definitely ok 👍 . I advise against the purchase for customers in the EU area, I had to pay the courier around 50% of the value in duties,VAT and Courier fee, honestly is too much”

Helpful Report

Posted 2 years ago

Hi, thank you for your valued feedback. Firstly we are really happy that you are pleased with the fit and the quality of your order. We understand your frustrations regarding the Duty & Vat, this is an unfortunate side-effect of Brexit. We do however make this very clear with direct pop-ups, messages at the basket and throughout the shopping journey and within the T&C's which were accepted and point of checkout.

Posted 2 years ago

“Very pleased with the speed of delivery however it would have been polite to contact me explaining that I would be receiving Black Boots not Green as I had ordered. However I am very pleased with fitting of the boots. I will be ordering when required in the future the discounted prices on items is very encouraging especially with the cost of living issues. 😊”

Helpful Report

Posted 2 years ago

Hi Brian, Thank you for reaching our regarding this issue! Unfortunately this seems to be a case of a miss-pick as opposed to a replacement. We would always contact you regarding an order if it could not be fulfilled correctly. In this instance we are conducting an internal review to see which team member needs a trip to specsavers! (Other opticians are available). I did try to call first thing this morning to see how we can best resolve this matter and correct the mistake. Please do give me a call or email and back we will make this right for you. We are otherwise thrilled that you were pleased with our quick delivery and fantastic prices. Get in touch and we'll resolve the colour issue so your experience as a whole can be more a 3 or 4 star! Kind Regards, Sam - Ecomm Manager

Posted 2 years ago

“Rápido envío a Madrid pero la sorpresa es pagar aduana 49,65€ Brexit no way 🪖Lamento que las empresas UK deban de salir de la isla para ser competitivos. Cheers,”

Helpful Report

Posted 2 years ago

Hello Oscar Thank you for your recent review. Unfortunately, we have no control over customs charges but are glad to hear you received your order promptly. All the best Libby Michael Stewart Menswear Team

Posted 2 years ago

“Yes good generally. Problem is the duty paid for goods from the UK. Too high and wont do it again”

Helpful Report

Posted 2 years ago

Hello Paul Sorry to hear you are not happy with the additional customs fees, unfortunately, they are outside of our control. After Brexit, we have tried to make it as clear as possible on our website that there will be additional charges for international and EU customers. As UK to EU orders are now subject to EU import VAT at your country's VAT rate. All the best Libby Michael Stewart Menswear Team

Posted 2 years ago

“Products are fine, should be more transparency on additional fees to eu countries, nasty sting in the tail from DHL when onsite it said no taxes. Put me off using the site again and I love the clothes”

Helpful Report

Posted 3 years ago

Hi David Thank you for your feedback! Unfortunately, we have no control over the additional fees and we can’t tell our customers what the cost would be exactly, as customs policies and import duties vary widely from country to country. Though we do try to inform our customers as much as possible through out our website about the additional charges for EU/international customers. We hope you enjoy wearing your purchase! All the best Libby Michael Stewart Menswear Team

Posted 3 years ago

“Baseball cap I purchased was massive, said one size , never seen such a massive size hat, probably going to get rid of it, as not wearable.”

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Posted 3 years ago

“I van t write a review . I did not get my item.”

Helpful Report

Posted 3 years ago

“This is my first time using your store and experience is mixed. Staff was helpful when I needed to change the size for the jacket ordered. Items arrived on time but color of jacket on website and color of jacket sent could not be more different. I will keep the jacket as sending it back to UK will cost an additional cash and time spent to for shipping. Hope this gets resolved for future buyers though.”

Helpful Report

Posted 3 years ago

MICHAEL STEWART MENSWEAR is rated 4.9 based on 4,578 reviews