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MICHAEL STEWART MENSWEAR Reviews

4.9 Rating 3,733 Reviews

98 %

of reviewers recommend MICHAEL STEWART MENSWEAR

Company Reviews

Product Reviews

4.9

Based on 3,733 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01757 703139

Email:

sales@michaelstewart.co.uk

Location:

9/13 Brook Street, Selby, North Yorkshire
YO8 4AL

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MICHAEL STEWART MENSWEAR 5 star review on 26th November 2023

MICHAEL STEWART MENSWEAR 5 star review on 26th November 2023

MICHAEL STEWART MENSWEAR 5 star review on 24th November 2023

Stephane Bossard

MICHAEL STEWART MENSWEAR 5 star review on 24th November 2023

Stephane Bossard

MICHAEL STEWART MENSWEAR 5 star review on 24th November 2023

Stephane Bossard

MICHAEL STEWART MENSWEAR 5 star review on 6th November 2023

Manuel López Andrade

MICHAEL STEWART MENSWEAR 5 star review on 26th September 2023

16

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought from France. Shipping ok, pretty fast BUT tax add on has not been explained to me before purchasing. Total price has increased from 50%. I would never have bought if I knew about the tax cost. So my recommendation: DO NOT BUY from EUROPE and thanks Brexit.”

Posted 1 week ago

Dear Jean-Michel,Thank you so much for taking the time to share your experience with us at Michael Stewart Menswear. We truly appreciate your feedback and sincerely apologize for any inconvenience caused by the issue you encountered. We understand that the additional tax cost can be a point of frustration, however we do clearly display this information throughout the buying process from specific localised pop ups, a message at the basket and within the terms and conditions that will have been agreed to before processing with payment. We always strive to provide transparent information. If there's anything specific we can do to rectify this situation or if you have any further suggestions, please don't hesitate to let us know. We truly appreciate your support and are committed to ensuring a positive shopping experience for all our customers. We hope you can amend your review to focus on our quick service and quality of goods and paying these taxes are now standard practice in a post brexit world. Thank you once again for bringing this to our attention. Best regards, Customer Service Team Michael Stewart Menswear

Posted 1 week ago

“Took my money and told me the product was posted. Even gave me a tracking number. It then took eight days to tell me that they didn't actually have it in stock. Not the right way to treat a customer.”

Posted 1 month ago

Dear Bev, Thank you so much for taking the time to share your feedback regarding your recent experience with MICHAEL STEWART MENSWEAR. We sincerely appreciate your honesty and bringing this matter to our attention. We apologise for any inconvenience caused by the issue you encountered. We completely understand that being told a product has been shipped, only to find out later that it was not actually in stock, is not the kind of service we strive to provide. For context shipping labels are automatically generated when an order is placed, hence why you received a tracking number. We genuinely value your patronage, and it is our utmost priority to ensure a positive shopping experience for all our customers. We can see you were contacted and a full refund was issued as a resolution to the issue. Once again, thank you for sharing your feedback.

Posted 1 month ago

“Order hasn’t been delivered yet”

Posted 5 months ago

Thank you for taking a moment to share your experience with us at Michael Stewart Menswear. We are sorry to hear that your order hasn't been delivered yet and want to make things right. Can you please contact me so we can make things right and resolve this issue. We truly value your feedback and thank you for being part of our customer family. You can contact us at sales@michaelstewart.co.uk and please include your WEB number otherwise we will be unable to locate your order and assist.

Posted 5 months ago

“2/3 weeks since I sent my return back and I still haven’t received my refund… very upsetting”

Posted 5 months ago

Hi Emily, Your return was received without any returns form to instruct our returns department on how to process the order (refund, exchange etc.) A member of our team had tried to contact you to resolve this but had no response from yourself, hence no action taken on the return. We'd hate to issue a refund if you really wanted an exchange! I've forwarded this to the returns department who have now refunded your order. Kind Regards, Sales Team

Posted 5 months ago

“I am sorry to provide a poor review but feel I have no choice. I ordered an item from Michael Stewart menswear over a week ago and it has yet to be delivered. As such I am bemused to receive a request to review my purchase and experience when I have yet to receive my order.”

Posted 6 months ago

“I would like another one sent me the item I received has a stain on it on the collar”

Posted 10 months ago

“Had to pay 140€ tax and toll fees.i better could have bought it in Germany.”

Posted 10 months ago

“Made in China so disappointed”

Posted 10 months ago

“Still never recived item”

Posted 1 year ago

“The price of trousers I ordered was incorrect & consequently the order was cancelled!”

Posted 1 year ago

“I wash once it now has dozens of pulls”

Posted 1 year ago

“Brutta esperienza. Consegna veloce, prezzo nella media. Ho ordinato un articolo che mi è arrivato per errore con una taglia differente. Servizio clienti inesistente. Fare il reso, tra oneri doganali e iva mi costa più dell'articolo acquistato.”

Posted 1 year ago

“Well, I thought as a company you would send everything in order and complete but unfortunately not. I have not received my order because it is stuck at the Spanish customs. Customs asked me to fill out a form and attach the bill, which I did not have it. I requested it from you and then attached it, we will see what will happen ! But I may return the item. I have been shopping from everywhere outside of Spain including Britain and even China, this never happened before. Long story short, I have not received the item yet !!”

Posted 1 year ago

“Size 40 mens belstaff vest is not large. It is medium.”

Posted 1 year ago

Hi Mark, A large has always equated to a 40-inch chest across the entire menswear industry and a medium is a 38. This is standard. You may find that sometimes a gilet such as this does tend to fit on the slimmer side, however, the size you order is exactly what you received. 40 is large. In the future please do feel free to reach out to us as we are here to help with sizing and exchanging to ensure you get the perfect fit. We'd very much appreciate it if your review could reflect the service you have received rather than a simple fitting issue. I hope the XL Sweatshirt you purchased fits well! Kind Regards, Sam

Posted 1 year ago

“I ordered some Replay anbass hyperflex jeans black, totally different from the description. They sent the wrong jeans to make the matter even worse on the leg the stitches were coming off. They wanted me to pay for the postage return even knowing it was there Error, I Challenge him about this so in the end they paid for the postage. Very disappointed with the service and lying about postage won’t be shopping there again”

Posted 1 year ago

Hi Leon. We checked and confirmed with you at the time that these jeans matched the ones you ordered. The manufactures codes as well as our own were all aligned to prove that these are the same jeans. Replay put this specific style of jeans through a finishing process to give the final 'worn in' look. The nature of this process creates a fading that is unique to each pair of jeans. This, therefore, means that each pair can't look identical to the photo. This is common practice with denim from Replay as well as other brands and it is unrealistic to expect the products can match their online images 100%. We have been trading continuously since 1967 and have achieved this, not by being deceitful, lying, or aiming to rip people off, but by providing top-quality clothing and service which our nearly 3000 five-star reviews can attest to. Issues like this can happen, however, we always do all we can to cater to the customer. We had a new pair ready to replace quickly which was also offered to you. We acknowledged you weren't happy with the product and that you didn't want a replacement. So we turned around a return and refund in just two days. The free returns label was provided the day you contacted us and the refund was actioned immediately when it arrived back with us. This has kept any inconvenience to yourself kept to a minimum and I hope this can be appreciated.

Posted 1 year ago

“The price shown are not without VAT (even if in their customer information there was written that they were VAT included) And they don't deduct VAT at the checkout like they state. It Means, for an EU customer, to pay double time the VAT. I've bought a Belstaff jacket and I have paid more than in the offcial store.”

Posted 2 years ago

Alberto, as we discussed many times over email and put forward evidence that the VAT was deducted at checkout, we can categorically say that you were not charged VAT at the time of purchase. We ship across the EU to customers in Italy and they purchased items in the same way you do. If you wish to submit some hard evidence, physical proof that VAT was added at checkout we'd be more than happy to review it. However, our systems and payment providers all show as the VAT is at 0.00% on this transaction. The only VAT you will have paid will have been to the courier as shipments sent on a DAP basis are subject to pay VAT at the delivery countries rate upon import.

Posted 2 years ago

“I haven’t received my order yet!!!”

Posted 2 years ago

“Was told I'd receive my order by the 3rd of November . 5th of Nov still not delivered”

Posted 2 years ago

“I refused to pay for the import taxes but I still found the payment charged on my credit card. How can I get my money back?”

Posted 2 years ago

“Ci sono dei dazi e tasse enormi, dovete considerare minimo il 40% in più.”

Posted 2 years ago

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MICHAEL STEWART MENSWEAR is rated 4.9 based on 3,733 reviews