MICHAEL STEWART MENSWEAR Reviews

Name: MICHAEL STEWART MENSWEAR
Address: 9/13 Brook Street, Selby, North Yorkshire
Rating: 4.88

4.9 Rating 4,578 Reviews

97 %

of reviewers recommend MICHAEL STEWART MENSWEAR

4.9

Based on 4,578 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01757 703139

Email:

sales@michaelstewart.co.uk

Location:

9/13 Brook Street,
Selby
North Yorkshire
YO8 4AL

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MICHAEL STEWART MENSWEAR 5 star review on 4th September 2024

Dean Needham

Dean

MICHAEL STEWART MENSWEAR 5 star review on 1st September 2024

Cesar Jr Lavarias

"**Barbour Beacon Jacket**\r\n\r\n I had posted this under the jacket, but will post it here as well.\r\n\r\nFirst off, I want to say that my experience with this company has been BEYOND pleasant. Their customer service and responses are incredibly rapid, to the point I received responses within minutes every time. The shipping was incredibly fast, I received my package (From England to California) in only 3 days. While I had my hesitations about the initial purchase, the product was true and legitimate with all tags and labels, and a price better than could be believed. Even with my hesitation on sizing, the customer service was willing to measure the different jackets for me and allow me to make changes to my order accordingly. \r\n\r\nBarbour Beacon Jacket-\r\nAs for the jacket itself, everything you read about this jacket online is true. The sizing on this is incredibly tricky, with a slim chest and the sleeves riding high in the armpit, choosing the right size is difficult. I have noticed that as the size increases so do the sleeve lengths. The sleeves will run slightly down over your hand with this being an outdoor style jacket. The jacket does appear to have a plastic liner underneath the plaid fabric to help with waterproofing, but it can make the interior of the jacket fairly-warm and humid. I would not wear additional or thick layers under this jacket, especially with the tightness in the armpits. \r\n\r\nSizing- \r\nI\u2019m currently 5\u201911\u201d, weigh 185lbs, 42\u201d chest, 34\u201d waist, and have an athletic build. I purchased the LARGE. \r\nWhat they say about this jacket is true about going up a size. All my other regular day-to-day jackets are medium, with this I went with a LARGE and it fits appropriately. However, if you have a more athletic or muscular build (with increased chest, back, or shoulder muscles), you will find the jacket to be a bit binding in the arms upon reaching forward (pictured). I found rotating my shoulders and hiking the jacket up a bit higher helps to combat this. If you are near my size yet more of a barrel-chested individual or someone whose body doesn\u2019t taper to the waist, an XL would probably serve you better. In the midriff, the jacket fits like that of a suit jacket, but is not tight or restricting. While for my shoulders I would have preferred an XL (See the tightness in the back when arms brought forward), I know the rest of the jacket would have been far too large for my frame. I have also noticed that with the triangular patch holding the jacket closed, the neck can get a bit tight with forward or bending motion. Some individuals have had some success tailoring this jacket, but the tailors in my region refuse to touch it for skill reasons, and even recommending keeping the large and that I would be dissatisfied with the XL. So if you purchase this with the intent of modification, be warned it may be more difficult or costly than you think. \r\n\r\nOverall, the jacket is beautiful and well made, with great attention to detail given. It is a classic-looking jacket that I\u2019m happy to finally have in my collection and glad that I went with Michael Stewart Menswear to purchase it."

MICHAEL STEWART MENSWEAR 5 star review on 29th July 2024

MICHAEL STEWART MENSWEAR 5 star review on 1st May 2024

Verified Customer

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item was returned over 1 weeks ago via royal mail and still no refund”

Helpful Report

Posted 4 weeks ago

Thank you for your review. We can confirm that your return was received back at our warehouse on 17th July. As outlined in our returns policy, we process returns within 7 working days of them arriving with us. Your return is due to be processed today, and once completed, your refund confirmation will be sent by email. Please note that your payment provider may then take a few additional days to credit the funds back to your account. We're sorry the item wasn't quite right for you. We do hope, however, that you were happy with the ordering and delivery experience, and we appreciate you giving us the opportunity to put things right. Thank you for your patience, and we hope to welcome you back again in the future.

Posted 4 weeks ago

“Paid for next day delivery was late and when it arrived items very small so need to send back”

Helpful Report

Posted 4 weeks ago

Thank you for your review, Lisa. We're sorry to hear that your order didn't meet your expectations. After receiving your email, we investigated the delivery and confirmed that your order was placed at 3:32 PM, which was after our 3:00 PM cut-off for next working day delivery. Because of this, the parcel was dispatched on the following working day, in line with the delivery service selected and the information provided in our delivery policy. We explained this at the time and, as the parcel had already been collected by our courier, we were unfortunately unable to cancel the order before dispatch. We're also sorry to hear the items weren't the right fit. As advised, you're welcome to return them to us for a full refund using our returns portal. We appreciate your feedback and are always happy to help if you have any questions before placing a future order.

Posted 4 weeks ago

“Jacket not what I expected. Doesn't fit well at all and I can't wear it. 136 pound down the drain”

Helpful Report

Posted 1 month ago

Hi Allan, We’re sorry to hear the jacket didn’t meet your expectations and the fit wasn’t right. If you’d like to return the jacket, all our information on how to return and exchange your order can be found here: https://www.michaelstewart.co.uk/pages/returns-policy Kind regards, Team MICHAEL STEWART MENSWEAR

Posted 1 month ago

“Ordered some tops from Michael Stewart realised they was too small sent them back after only trying one of the tops on 1 time and not had my refund yet service has been bad I’ve had no communication with them even though on Royal Mail tracked it always they recieved the items back 8 days ago. Not happy won’t use them again”

Helpful Report

Posted 3 months ago

Hi Daniel, Thank you for your review — we're sorry to hear that you felt disappointed with your experience, and we appreciate the opportunity to clarify this for you. We can confirm that your return was received by us on 13/04/2026, and your refund was successfully processed on 21/04/2026. As outlined in our terms and conditions, refunds are processed within a maximum of 14 business days from the date the return is received, which is in line with industry standards. Your refund was therefore completed well within this timeframe. We understand that waiting for a refund can feel frustrating, especially when tracking shows your parcel has arrived, and we’re sorry if the timing caused concern. Once processed on our side, refunds can also take a few additional days to appear in your account depending on your payment provider. We are also currently implementing a new returns portal that will provide customers with improved visibility and updates throughout the returns process, as part of our ongoing commitment to improving the customer experience. If there is anything further we can assist you with, or if you have not yet seen the refund appear, please contact our customer service team directly and we’ll be happy to help. We hope to have the opportunity to restore your confidence in us in the future. Kind regards, Michael Stewart Menswear

Posted 3 months ago

“I reached out to let them know I did not place the order. They shipped it anyway.”

Helpful Report

Posted 5 months ago

Hi Jon, Thank you for your feedback. We have checked our system and cannot find any communication from yourself in relation to cancelling the order. If you do not wish to keep the order, all our information on how to return can be found here: https://www.michaelstewart.co.uk/pages/returns-policy Kind regards, Team MICHAEL STEWART MENSWEAR

Posted 5 months ago

“The ite arrived fauty Disappointed”

Helpful Report

Posted 5 months ago

Hello Dumitru, We’re really sorry to hear that the item arrived faulty. Please could you share your order number and, if possible, a photo of the fault? We’ll arrange a replacement or a full refund as soon as we have the details. If you’d prefer, we can also guide you through returning the item. Thank you for your patience—we’ll get this sorted quickly. Kind regards, Team MICHAEL STEWART MENSWEAR

Posted 5 months ago

“Not recieved the item yet so can't really rate the your service”

Helpful Report

Posted 6 months ago

Hello Steven, Hi Steven, I hope you are well. We can see by the tracking the BOSS Crew Neck in Navy was delivered successfully on the 31st January. Please confirm for us. Kind regards, Team MICHAEL STEWART MENSWEAR

Posted 6 months ago

“Not possible to return from France without losing taxes paid”

Helpful Report

Posted 6 months ago

“Where are my trousers please?”

Helpful Report

Posted 11 months ago

Hello Lloyd, Thank you for your message. We understand how frustrating it can be when you're waiting for an item, and we want to ensure we assist you as best as possible. According to your tracking information, your order was delivered on September 15th. If this is not the case, please reach out to our customer service team directly. They'll be able to provide you with the information you need regarding your trousers. Your satisfaction is important to us, and we aim to resolve any issues promptly. Looking forward to hearing from you soon! Kind regards, MICHAEL STEWART MENSWEAR TEAM

Posted 10 months ago

“I ordered a knit tipped polo and got a regular pique cotton no tip polo lol”

Helpful Report

Posted 11 months ago

Hello Diego Thank you for notifying us that you have received the wrong item. Sorry for any inconvenience this may have caused. A member of the team will be in touch shortly to resolve this for you. All the best Michael Stewart Menswear Team

Posted 11 months ago

“I am sorry to say that over a week from ordering my jacket and paying for express shipping it still has not arrived, the tracking number provided did not work and despite contacting Michael Stewart twice I still have no update on where my order is. Very disappointed since express shipping was an expensive option and I feel that despite contacting Micheal Steward I am getting no action on thier part to sort this out”

Helpful Report

Posted 1 year ago

Dear Nicholas, We truly apologise for the inconvenience you've experienced with your order. This is not the level of service we strive for, and we understand how disappointing it can be when tracking does not provide the needed updates. As discussed in our emails with you prior to this review, DHL is currently investigating your order's location. Once we receive an update, we will be in touch via email. Warm regards, MICHAEL STEWART MENSWEAR TEAM

Posted 1 year ago

“No stock after waiting a while.”

Helpful Report

Posted 1 year ago

“On 7th July I ordered as advertised a Belstaff sweatshirt. The order was confirmed and on 9th July I was informed that the item had been shipped. I later received information that the item could not be located within the stock room. A reimbursement was processed on 15th July still not received as of 21st July Very disappointed still trying to source a replacement.”

Helpful Report

Posted 1 year ago

Hello John, We sincerely apologise for the disappointment you've experienced with your order. It’s certainly not the service we aim to provide. We understand how frustrating it can be not to receive your item and the delay in your reimbursement. We can see from our system that your refund was processed on the 15th of July as stated. However, as you placed your order through Love the Sales, it will be them who initiate the refund. If you have yet to receive the refund, you will need to contact them directly as your order was placed through them. https://www.lovethesales.com/help/ Please don't hesitate to reach out if you have any further questions or need assistance. Kind regards, MICHAEL STEWART MENSWEAR TEAM

Posted 1 year ago

“I pay a jacket 178€ delivery costs included, I return for a refund, it only refunds me 130€, never order on this site if you are in France”

Helpful Report

Posted 1 year ago

“Still waiting, haven’t received it…”

Helpful Report

Posted 1 year ago

Hello Cameron Thank you for your feedback! We can see from our system that your order was dispatched on the 13th of March and is currently on hold with the courier. We would suggest checking your inbox/spam for any contact from the courier to avoid further delay. All the best Michael Stewart Menswear Team

Posted 1 year ago

“No hagan caso de la calculadora de gastos aduaneros que te facilitan en su página web. Por una chaqueta barbour pagada 218 Euros, he pagado 120€ de despacho aduanero cuando te indican en su página web que vas a pagar sólo entre 50 y 60€. Para colmo, les contactas informando de la incidencia y se desmarcan diciendo que no son responsables del despacho aduanero.”

Helpful Report

Posted 1 year ago

Hello Salvador, Thank you for sharing your experience. We sincerely apologise for the confusion with the customs fee calculator on our website. The customs fee can vary and is not always easy to predict accurately. Michael Stewart Menswear Ltd has no control over these charges, and we can’t tell you exactly what the cost would be, as customs policies and import duties vary widely from country to country. Best regards, Sales Team

Posted 1 year ago

“Terrible experience, they don't know international trade or they still think they are in the European Union. I made a return with an exchange, they just had to issue a zero invoice since it was an exchange. Instead I found myself paying customs charges twice”

Helpful Report

Posted 1 year ago

“I dont even receive anything so far (15days passed) .. and they ask review! What i’ve to reciew?? Your delate?”

Helpful Report

Posted 1 year ago

Hello Matteo, Thank you for your review and reaching out. This order was made on Saturday 26th October. We do not ship over weekends and this item was processed on Monday 28th and dispatched the Tuesday 29th. The tracking shows the Item in your country ready for delivery as of today. the Total time from order to date has been 6 working days and total time in transit has been 4 working days which is well within our SLA for delivery time-frames. The Total days including non-processing days such as weekends has been 9 days, not 15. I hope this helps provide some clarification. I hope that once the item is received you are pleased with the product and can provide what we hope is a positive review on the fantastic item you ordered. Thank you for shopping with us and please do not hesitate to contact us directly at sales@michaelstewart.co.uk for more information. Kind Regards, Sales Team

Posted 1 year ago

“Die Größenempfehlung ist nicht korrekt, die Weste ist zu groß.”

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Posted 1 year ago

“Disappointly, loafers I ordered turned to be out of stock, which left me stranded with little no time to find an alternative for my holiday. I recieved a refund.”

Helpful Report

Posted 1 year ago

MICHAEL STEWART MENSWEAR is rated 4.9 based on 4,578 reviews