Medirite Reviews

Name: Medirite
Rating: 4.36

4.4 Rating 402 Reviews

83 %

of reviewers recommend Medirite

4.4

Based on 402 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Medirite 5 star review on 15th July 2022

Ingrid Prela

Anonymous

Anonymous // 01/01/2019

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“Boxes of soap power we damaged on arrival, we therefore lost some of the product.”

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Posted 7 months ago

“Quick delivery, 1 box of powder had been damaged in transit and did leak some powder into outer box.”

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Posted 7 months ago

“No despatch confirmation and tracking number was given when despatched. Items were packed in boxes without sufficient crushproof protection and the items were damaged.”

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Posted 7 months ago

Hi Steve, Thank you for taking the time to leave us a review regarding your last order with us. I do apologise for the way in which these have been received. I can see a refund has been arranged for the damaged items. This has also been passed to our Operations Director to look into how we can better package these in our warehouse along with how our carriers handle the goods once they have left us. Again, please accept my apologies for the goods being received damaged and we hope you choose to order with us again. Kind Regards,

Posted 7 months ago

“Excellent service. Easy order process and delivered well. Thank you.”

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Posted 7 months ago

“Only received half of my order, although I have sent an email asking for an update but still no reply back!”

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Posted 7 months ago

Hello, Thank you for taking the time to leave a review. I do apologise for the delay in coming back to you. I can see you have spoken with my colleague and we arranged a refund for the goods not received. Many Thanks,

Posted 7 months ago

“Quck service, good price.”

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Posted 7 months ago

“The product is great, but it arrived in an broken cardboard box (there was no tape). It was open at the top & the bottom was falling out. The order was spilling out. It would be good to make sure that packages are securely stuck down. Thanks.”

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Posted 7 months ago

Good Morning Rebecca, Thank you for taking the time to leave a review. Firstly, please allow me to apologise for the way in which this was delivered. We always check our boxes before we dispatch to ensure they are in good condition for deliveries and are suitable for the items inside. I can see from the proof of delivery picture this box was not treated in the way we would expect during transit or to be delivered in this condition. I will raise this with our Operations Director to investigate further with the carrier company as I would think they have repackaged this their end, as we do ensure to attach 'Fragile' tape on our boxes so strange there is nothing on this delivery. Many Thanks,

Posted 7 months ago

“Still waiting for delivery, two attempts at delivery. I have ordered elsewhere now but will accept the items if they turn up. Dissappointed.”

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Posted 8 months ago

Good Afternoon, Thank you for taking the time to leave a review and for your time on the phone today. As discussed, unfortunately your order had been damaged via one of our third-party carriers and they had not made us aware there had been any delivery issue. I have arranged a replacement order to be with you next week and a refund of the delivery charge. Again, please accept my apologies for the delay with your order and any inconvenience caused. Kind Regards

Posted 8 months ago

“The product was good. I ordered the product and it was acknowledged straight away 23.4.25. I heard nothing so I emailed the company on 28.4.25, explaining there had been no update on delivery. 29.4.25 I was told it was scheduled to arrive 2.5.25. Unfortunately, it didn't arrive, it arrived 6.5.25. it's a shame communication let's the firm down as the product was good.”

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Posted 8 months ago

Good Afternoon, Thank you for taking the time to leave a review. Firstly, please allow me to apologise if you feel communication wasn't well managed throughout your order process with us. I can see on our website this item states ''Extended delivery time - please allow 7-10 working days'' in which your order arrived within 8 working days. Unfortunately, this was delayed with our carrier company and should have been with you Friday 2nd May as per my colleagues email so I do apologise for the delay with this and also not being able to make you aware prior to the delay. We appreciate the feedback given and will use this to improve our service for the future. Kind Regards,

Posted 8 months ago

“Received order complete and in good condition. Time from order placed to package develivery was quick-good job!”

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Posted 8 months ago

“I Ordered medication trolley on line 22.4.2025 still waiting on delivery”

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Posted 8 months ago

Good Afternoon Sharon, Thank you for taking the time to leave a review Firstly, please allow me to apologise for the delay. This item is actually made to order by the manufacturer so when you place an order with us, we then place an order with MDS and they manufacture the trolley/s. Unfortunately there can sometimes be a delay depending on how many orders they have or if they are having any issues with parts (we have not been made aware of any but just for example). We are expecting shipment soon and as previously discussed, we will keep you informed of any changes. Kind Regards,

Posted 8 months ago

“Great products at great prices thanks”

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Posted 8 months ago

“My produt took a lot longer to arrive than it should. I was not informed but when I emailed to ask what was happing, they were helpful.”

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Posted 8 months ago

Good Afternoon Emma, Thank you for taking the time to leave a review on our website. Firstly, please allow me to apologise for the delay with your order. I know you have had previous correspondence with my colleague who advised this is a non-stocked line. Unfortunately with items like this we solely rely on the supplier giving us up to date delivery dates and letting us know of any issues. This item was on back order with them and they did not make us aware, hence the delay to yourself. I am pleased your order has now arrived but again, I do apologise for the delay.

Posted 8 months ago

“Fast dispatch, reasonable prices. Thanks”

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Posted 8 months ago

“Product was as advertised and arrived within their original timeframe....only issue was there was no communication after the original "we have your order" email I received indicating a delivery day / time window which Medirite stated they do in the aforementioned acknowledgement "we have your order" email....fortunately, someone was in to take delivery when it arrived.”

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Posted 8 months ago

“Unfortunately my item has still not been delivered.”

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Posted 8 months ago

Hi Jenny, Thank you for taking the time to leave a review. Apologies for the delay in your order but thank you for contacting us so swiftly and we were able to get a replacement order out for you after this had been misplaced by our third-party carrier company. I can see this has now been received. Kind Regards,

Posted 8 months ago

“I bought the check adult bibs , like I always do for my disabled brother who I look after and they are fantastic and came in the post very quickly, very happy. Lisa Harvey”

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Posted 8 months ago

“Paid £240 for an item, which was advertised for delivery 'next day'. I needed it promptly, so this appeared a good option. Three weeks later after repeated email exchanges the item has still not been delivered. I'm beginning to hink this is a fake company and I've been scammed. I suggest avoiding.”

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Posted 10 months ago

“Easy to order from .One bag split and only ten rolls inside but that was swiftly sorted out”

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Posted 10 months ago

“Placed my order But were only sent part of it. Still waiting to receive the rest. It is needed urgently. If they could not supply the quanity I required my order should not have been accepted & payment taken, then I could have looked at alternative suppliers”

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Posted 11 months ago

Hi Carole, Thank you for taking the time to leave a review and for your time on the phone. As discussed, I can only apologise for the delay with the short stocked items and inconvenience caused. I understand how frustrating this is, especially when they are needed for a specific date/event. As mentioned, these have arrived with us today so we are looking at delivery to you middle of this week. Kind Regards,

Posted 10 months ago

Medirite is rated 4.4 based on 402 reviews