Medirite Reviews

Name: Medirite
Rating: 4.38

4.4 Rating 222 Reviews

84 %

of reviewers recommend Medirite

Company Reviews

Product Reviews

Metrics

4.4

Based on 222 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

Medirite 5 star review on 15th July 2022

Ingrid Prela

Anonymous

Anonymous // 01/01/2019

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“Very helpful customer service”

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Posted 4 months ago

“Great service, will be using them again.”

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Posted 4 months ago

“Everything went well, as always. I highly recommend using Medirite.”

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Posted 4 months ago

“Easy to use site, product at a good price and fast delivery!”

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Posted 4 months ago

“Pleased with product”

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Posted 4 months ago

“Item was correct when it eventually arrived but almost 4 weeks is an unreasonable amount of time for delivery. It wasn't the courier's fault - it just took weeks for Medirite to dispatch it. I would not recommend this company.”

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Posted 4 months ago

We're sorry to hear that there was a long delay with your order. Looking at the order I can see that unfortunately this item was out of stock at the time of order. This would have been advised at the time on our website. Our warehouse team dispatched this order as soon as the items were received from our supplier. Apologies for any inconvenience.

Posted 4 months ago

“Received order on time at a good price”

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Posted 4 months ago

“Extremely expensive delivery fee. I wanted to order more but it works out too expensive. Will be using amazon instead.”

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Posted 4 months ago

We're sorry to hear that you felt the delivery fee was expensive. The delivery is free for orders over £50 before VAT.

Posted 4 months ago

“We have no issues with Medirite as they have supplied exactly what we wanted. However, their choice of courier leaves a lot to be desired. The box arrived in a very bad state. I have emailed Medirite about this issue. Also, we are at a loss to understand why these items used for disabled people is not VAT Exempt.”

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Posted 4 months ago

We're sorry to see that your box arrived damaged by the carrier. I can see our Customer Service team have discussed this issue with you. They have escalated the issue to our Operations Director who is looking into the issue with the carrier and is reviewing our packaging. I'm very glad to hear that your items inside the box were undamaged. We are guided by the Government as to which items are eligible for VAT exemption, I'm afraid this is not a decision we can make.

Posted 4 months ago

“They delivered my product on time and responded to my query quickly.”

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Posted 4 months ago

“Brilliant service all-round and great prices.”

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Posted 4 months ago

“Good price and quick delivery. The sanisafe 3 tubs could do with putting in a protective box as one out of the eight arrived split. Luckily I had kept an old tub.”

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Posted 5 months ago

We're very sorry to hear that one of your 8 tubs arrived split and thank you for brining this to our attention. I have now passed this to our Operations Director so that our packaging can be reviewed to prevent this happening again. Apologies for the inconvenience.

Posted 4 months ago

“Fast delivery happy with my purchase thank you ☺️”

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Posted 5 months ago

“Amazing service thanks xx”

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Posted 5 months ago

“Fantastic customer service. I needed to return an item and I spoke to 4 members of staff who couldn't have been more friendly and helpful. Highly recommended!”

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Posted 5 months ago

Dear Patricia, Thank you so much for taking the time to give Medirite a 5-star rating! We're thrilled to know that our customer service was so friendly and helpful to you. We take pride in knowing that our hard work is showing in the fantastic customer service you received. Thank you so much for your loyalty to Medirite!

Posted 5 months ago

“Very happy with the speed of service… The order was delivered very quickly. There was a problem however, due to the way that the couriers had handled the delivery. The problem was very quickly resolved by Molly, and we will be extremely happy to Continue using Medirite in the future. Thanks again for the wonderful service.!”

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Posted 5 months ago

Thank you so much for the wonderful 5 star rating of Medirite, Terry! We apologize for the issue that arose due to the courier's handling, but we are delighted to hear that Molly was able to resolve it quickly. We appreciate your kind feedback and look forward to continuing to offer you great service from Medirite in the future! Thank you again!

Posted 5 months ago