Name: Medirite
Rating: 4.35

“Unlikely to use again due to poor / non-existent packaging.”

Posted 4 weeks ago

“As I am still awaiting delivery of the goods and have not received any reply to my email, your persistent request for validation of your services is somewhat irritating. I suggest you spend less on these useless surveys and more on goods despatch.”

Helpful Report

Posted 1 month ago

Good Morning, Thank you for taking the time to leave a review. I must apologise, it looks as though this has been lost via our carrier service. I will get a replacement order out for you for delivery this week. I do apologise for the delay and inconvenience caused. We rely on our carriers keeping us updated of any non-deliveries but unfortunately this has not been passed across on this occasion. Kind Regards,

Posted 1 month ago

“We had to request a second delivery as the first one never arrived and the second one was delivered to our neighbours who were very embarrassed to receive 100 urine bottles - the box was damaged and you never let us know that you had delivered the pac large despite our neighbours asking that you did that. - very poor performance and deeply insensitive- very unhappy with your company”

Helpful Report

Posted 1 month ago

Hi Melitta, Thank you for taking the time to leave a review. I do apologise the delivery was received damaged and was left with a neighbour. We always check our boxes before we dispatch to ensure they are in good condition for deliveries and are suitable for the items inside. I can see from the proof of delivery picture this box was not treated in the way we would expect during transit or to be delivered in this condition. I will raise this with our Operations Director to investigate further with the carrier company. I understand some deliveries can be of more sensitive contents and sometimes you would like this to be delivered direct to you. Unfortunately the carrier companies will not leave outside so if no one is available to receive delivery at the address, they will try to leave with a neighbour if they can. I am unable to find any previous correspondence regarding the order so if you know who you spoke to, please do let me know so we can investigate this internally. Again, many apologies for the way in which this was received and inconvenience caused for you. Kind Regards,

Posted 1 month ago

“Waiting on a reply to email sent re broken wheel which is being dealt with by Molly at sales.”

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Posted 2 months ago

“The worst order I have ever placed I ordered 50 units of a product I only got 48 and that’s not the worst part the sent me my products lose no box or packaging they got absolutely destroyed in transit I will stay well clear of this supplier”

Helpful Report

Posted 4 months ago

Hi Ahmed, Thank you for taking the time to leave us a review regarding your last order with us. I do apologise for the way in which these have been received. I have had a look at the carrier image and can confirm all 50 units have been delivered. This has been passed to our Operations Director to look into how we can better package these in our warehouse along with how our carriers handle the goods once they have left us. Again, please accept my apologies for the goods being received damaged and we hope you choose to order with us again. Kind Regards,

Posted 4 months ago

“My order took ages to come, I had to chase it up 3 times for it to actually get delivered to me so I will not be ordering from this company again, the product itself was great though”

Helpful Report

Posted 7 months ago

Hi Harley, Thank you for taking the time to leave a review regarding your order with us. Firstly, please allow me to apologise for the delay with the item and your negative experience with this order. I can see this item was out of stock at the time of your order so the website will have stated 'Extended delivery time - please allow 7-10 working days'. I can see this was ordered on 11th June and the goods were booked in with us on the 17th June, dispatched for delivery on the 18th and delivered on the 19th June, within the 10 days advised. Again, apologies for the delay with this item. Kind Regards,

Posted 7 months ago

“No despatch confirmation and tracking number was given when despatched. Items were packed in boxes without sufficient crushproof protection and the items were damaged.”

Helpful Report

Posted 9 months ago

Hi Steve, Thank you for taking the time to leave us a review regarding your last order with us. I do apologise for the way in which these have been received. I can see a refund has been arranged for the damaged items. This has also been passed to our Operations Director to look into how we can better package these in our warehouse along with how our carriers handle the goods once they have left us. Again, please accept my apologies for the goods being received damaged and we hope you choose to order with us again. Kind Regards,

Posted 9 months ago

“Only received half of my order, although I have sent an email asking for an update but still no reply back!”

Helpful Report

Posted 9 months ago

Hello, Thank you for taking the time to leave a review. I do apologise for the delay in coming back to you. I can see you have spoken with my colleague and we arranged a refund for the goods not received. Many Thanks,

Posted 8 months ago

“Still waiting for delivery, two attempts at delivery. I have ordered elsewhere now but will accept the items if they turn up. Dissappointed.”

Helpful Report

Posted 9 months ago

Good Afternoon, Thank you for taking the time to leave a review and for your time on the phone today. As discussed, unfortunately your order had been damaged via one of our third-party carriers and they had not made us aware there had been any delivery issue. I have arranged a replacement order to be with you next week and a refund of the delivery charge. Again, please accept my apologies for the delay with your order and any inconvenience caused. Kind Regards

Posted 9 months ago

“I Ordered medication trolley on line 22.4.2025 still waiting on delivery”

Helpful Report

Posted 9 months ago

Good Afternoon Sharon, Thank you for taking the time to leave a review Firstly, please allow me to apologise for the delay. This item is actually made to order by the manufacturer so when you place an order with us, we then place an order with MDS and they manufacture the trolley/s. Unfortunately there can sometimes be a delay depending on how many orders they have or if they are having any issues with parts (we have not been made aware of any but just for example). We are expecting shipment soon and as previously discussed, we will keep you informed of any changes. Kind Regards,

Posted 9 months ago

“Unfortunately my item has still not been delivered.”

Helpful Report

Posted 9 months ago

Hi Jenny, Thank you for taking the time to leave a review. Apologies for the delay in your order but thank you for contacting us so swiftly and we were able to get a replacement order out for you after this had been misplaced by our third-party carrier company. I can see this has now been received. Kind Regards,

Posted 9 months ago

“Paid £240 for an item, which was advertised for delivery 'next day'. I needed it promptly, so this appeared a good option. Three weeks later after repeated email exchanges the item has still not been delivered. I'm beginning to hink this is a fake company and I've been scammed. I suggest avoiding.”

Helpful Report

Posted 11 months ago

“Your Order #M000033897 Placed on 3 Jan 2025, 19:07:15 Placed order on 3rd of January, still haven't received my order, I have attached the email from DHL on 10th January saying they will try on 7th January which doesn't make sense. I have not got any update on my parcel what is happening? First time ordering my Medirite and have very bad experience...”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your time this morning, as discussed we had a little trouble trying to find your address as your business address and home details were entered when placing the order. This has now been resolved and your order will be delivered to you tomorrow. If there is anything else I can help with please let me know. Kind regards

Posted 1 year ago

“Order still not arrived. Can you cancel and refund please. Robert Allen”

Helpful Report

Posted 1 year ago

Hi Robert, Thank you for taking the time to leave a review. Firstly, please allow me to apologise you are still yet to receive your order. I know we spoke Thursday 5th December in which I advised your original order had been damaged in transit and I would arrange a replacement. This was all sent out and due for delivery Friday 6th December. Unfortunately, the replacement was also damaged and the carrier company destroyed the damage, without making us aware. I have arranged a full refund which should arrive in your bank within the next 3-5 working days. Again, I can only apologise for the delay along with the inconvenience caused by these damages. Kind Regards, Medirite

Posted 1 year ago

“Quality of the gloves we ordered are good. However, the website falsely advertises these by using an image of Sonic gloves. we are disapointed as this was what we were expecting.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave a review and time on the phone. As discussed, please do accept my apologies for the incorrect gloves being received. As mentioned we have 2 brands in our warehouse to compensate if we get low on one of the brands so we do not run out of stock all together. We have taken this as an opportunity to update our website which now states 'Brand Supplied may Vary' I hope this gives you confirmation we take complaints seriously and use these to help better our business. Again, upmost apologies for the mix up and any inconvenience caused. Kind Regards, Medirite

Posted 1 year ago

“Only received 22 of the hundred scrubbing brushes I purchased no one has emailed or followed up to explain why”

Helpful Report

Posted 1 year ago

Good Morning Claire, Thank you for taking the time to leave a review. Once again, please do accept our apologies for the delay on the remaining quantity. As per my email and voicemail, we did contact you on separate occasions to advise of the shortage and the due in date for the remainder of your order, which is mid next week. Please let us know if there is anything else we can help with. Kind Regards

Posted 1 year ago

“I still haven't got the package yet and it's been 2 weeks please can you refund my money or resend package”

Helpful Report

Posted 1 year ago

Good Morning Murray, Once again please accept my apologies for the delay, as discussed the carrier company did try and deliver this one to you on the 21st but unfortunately there was no answer so they returned the goods to us. We have arranged for a replacement order to be delivered tomorrow. I have also contacted the carrier company to make sure they give you enough time to answer the door. Please let us know if there is anything else we can help with. Kind regards

Posted 1 year ago

“I can't review the product because 6 days after ordering it still hadn't arrived. Phone a couple of times and those on the phone are always polite and helpful but the courier has let them down a couple of times. The package should have arrived on Tuesday, then Thursday and we wait to see if it will arrive on Monday. Its a good job I'm not in a rush for it. They have given a 10% discount off my next order but I'm not sure that is going to help.”

Helpful Report

Posted 1 year ago

Good Afternoon Carole, Once again please accept our apologies for the delay with your order, I can appreciate how disappointing it has been for you to not have received your order in the stated time frame. We are happy to see through our carrier POD you are pleased to have received this order today. The details have been escalated to our Operations team to follow this up with the carrier company. Again, please do accept our apologies for the inconvenience caused by the delay. Kind regards

Posted 1 year ago

“Absolutely disgusting. Took my order then my money but never supplied me with my product. When I get in contact its always some excuse as to why I have not received it and empty promises of a delivery it honestly feels like I have been scammed. I don’t hold much hope as I’m still waiting ….”

Helpful Report

Posted 1 year ago

Good Morning Darren, Once again please accept our apologies for the delay with your order, I can appreciate how disappointing it has been for you to not have received your order that was placed last week. We have arranged for a replacement order to be delivered to you tomorrow and will be keeping a close eye on this. The details have been escalated to our operations team to follow up with the carrier company, so sorry for the inconvenience caused by the delay. Kind regards

Posted 1 year ago

“the 130 wash boxes of Persil Bio were all damaged, damp and split”

Helpful Report

Posted 2 years ago

I'm very sorry to hear that your Persil arrived in such poor condition. Thank you for bringing this to our attention and confirming all the details on the email. I can appreciate how disappointing it must be to receive your first order from us in this condition. I have passed all the details and the photos to our Operations Director and the carrier, so that we can look into how the damage occurred and how to prevent this in the future. I have arranged for you to receive a full refund. Apologies for the inconvenience.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Medirite Reviews