Media Storehouse Ltd Reviews

Name: Media Storehouse Ltd
Rating: 4.71

4.7 Rating 3,305 Reviews

93 %

of reviewers recommend Media Storehouse Ltd

4.7

Based on 3,305 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Media Storehouse Ltd:

Media Storehouse has a vast collection of unique images supplied by global brands and dedicated picture libraries. An international e-commerce company, we deliver a range of custom-made prints, wall art and photo gift products to customers globally from production facilities in Australia, Canada, UK and USA.

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Media Storehouse Ltd 5 star review on 10th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service.”

Helpful Report

Posted 5 months ago

Thank you for your kind words John! We're delighted to hear you had an excellent experience with us. Enjoy your prints, and we look forward to helping you again soon!

Posted 5 months ago

“The puzzle I ordered was extremely expensive (499) and fell apart constantly during the assembly process. Extremely sad and disappointed, as I usually love doing puzzles; this product was the worst I've ever dealt with.”

Helpful Report

Posted 5 months ago

Thank you for sharing your feedback with the community, Karen. As we noted in our direct communication, USA Puzzles are produced using a high-quality print-on-demand method, which enables a wide range of unique designs. This production approach may result in subtle differences in piece fit compared to traditional, mass-produced puzzles. Our puzzles are primarily designed to offer an enjoyable and engaging assembly experience. While the puzzle in question meets our production standards, we understand that individual preferences and expectations can vary. Your feedback is appreciated and will be considered as we continue to review and refine our product offerings. If you have any further questions or require additional support, please don’t hesitate to reach out to us directly.

Posted 5 months ago

“They offered many sizes to print and they didn’t bother to make sure the picture printed completely. They printed 2/3 of it and blatantly chopped it. Order at your own risk.”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We’re sorry to hear you were disappointed with your order. We have reviewed the details of your purchase and can confirm that the layout was printed cropped as selected during the ordering process. We take great care to ensure our prints remain as true to the original artwork as possible striving to provide clear and detailed product descriptions, images, and specifications on our website so customers can make informed decisions. As all our prints are custom-made, the layout of an image may vary depending on the shape of the original file and the print size chosen. We offer two layout options: printing the entire image (which may add borders) or fitting the image to the selected product (which may involve cropping). These differences are clearly shown during the product selection process and again at the preview stage in the shopping cart. When applicable, customers are shown a message stating: “The original artwork is a slightly different shape than the paper, so margins are added as shown in the preview. Click Adjust Cropping to make adjustments.” We encourage all our customers to review this preview carefully before completing their order. We genuinely value your feedback and are always working to improve clarity in our ordering process. If you have any further concerns, please feel free to reach out directly to our customer service team.

Posted 5 months ago

“Good print but badly packaged. Arrived with edges buckled and a big crease. An expensive fine art print, which I would have expected to be packed better! I would have returned but it's a birthday gift and I don't have time...”

Helpful Report

Posted 5 months ago

We're really sorry to hear your print arrived damaged. We do our very best to securely pack products so that they arrive safely and this does happen generally but we do have to rely on our carriers to take care of them on our behalf and we are sorry that this did not happen in this instance. While we understand you were short on time, if there's anything we can do please don’t hesitate to send a message directly to sales@mediastorehouse.com Thank you for the feedback.

Posted 5 months ago

“I never received my order. I have no tracking information either.”

Helpful Report

Posted 7 months ago

Thank you for reaching out to us. We're sorry to hear that you haven’t received your order. It was sent by standard mail, which unfortunately does not include tracking. We have sent you a direct message to assist you further. Please check your inbox, and we’ll do our best to resolve this for you.

Posted 7 months ago

“Absolutely amazing amount of prints, many that I was really not expecting! I ordered two for my mum's birthday and they were perfect! Great quality and price with quick delivery too.”

Helpful Report

Posted 8 months ago

Thank you so much for your amazing review, Simon! We're pleased to hear that you found such a fantastic selection of prints in our collections and that they were perfect for your mum's birthday too. It's great to know you appreciated the quality, price, and our quick delivery too. Your satisfaction means everything to us, and we can't wait to help you with your next order!

Posted 8 months ago

“My picture bought for a gift was delivered in good condition and was very pleased with the colours and it was just what I asked for. Thankyou”

Helpful Report

Posted 8 months ago

Thank you so much for your lovely review! Your satisfaction is our top priority, and we’re so glad we could help make your gift special. We look forward to serving you again in the future!

Posted 8 months ago

“Really great jigsaw- super choice of pictures, quality pieces, love doing them!”

Helpful Report

Posted 8 months ago

Thank you so much for your wonderful review, Helen! We're delighted to hear that you loved the jigsaw and appreciated the quality of our pieces. It’s fantastic to know you’re enjoying the variety of images in our collections and we can't wait to bring you more jigsaw puzzle fun in the future! Happy puzzling!

Posted 8 months ago

“I ordered two prints. I received one. I contacted Media Storehouse for a refund. I was told I would receive a refund. I then was asked to review Media Storehouse, so I again asked for my refund. I have not received a refund. I have not been contacted. This is theft.”

Helpful Report

Posted 8 months ago

Thank you for following up directly and via this platform Elizabeth. We sincerely apologise for the delay in processing your refund. Please rest assured that our company does not engage in theft — we value our customers and strive to resolve any issues promptly. The payment has been reversed to the original method of payment used during your purchase. Depending on your bank, it may take up to five days for the funds to appear in your account. If you have any further concerns, please don’t hesitate to reach out again directly.

Posted 8 months ago

“Photographs are always of the highest quality. They are always immaculately packaged and are sent out promptly. Postal charges reasonable. All in all, a brilliant service. Thanks, Wynford”

Helpful Report

Posted 8 months ago

Thank you so much, Wynford! We truly appreciate your support as a loyal customer. It’s always a pleasure to serve you, and we’re thrilled that you continue to enjoy the quality of our photographs and our speedy service. Glad to hear our packaging and postal charges hit the mark too! Your loyalty means the world to us, and we can’t wait to send your next order your way!

Posted 8 months ago

“Great selection of pictures, easy to use website, good products”

Helpful Report

Posted 8 months ago

We’re so glad you enjoyed our collection and found our website easy to use too. Your feedback is truly appreciated, and we look forward to providing you with more great products in the future!

Posted 8 months ago

“Excellent service prompt and beautiful quality prints.”

Helpful Report

Posted 8 months ago

Thank you for your review, Michele! We're thrilled to hear that you enjoyed our prompt service and the beautiful quality of your poster print. Your satisfaction is our top priority, and we look forward to serving you again soon!

Posted 8 months ago

“Everythin was ok”

Helpful Report

Posted 8 months ago

“Great images and very quick delivery. Have purchased a dozen or so photos recently and am extremely happy with all of these. If they were a bit cheaper, that would be the icing on the cake! 🙂 Think you for such a great service. No doubt I’ll be back.”

Helpful Report

Posted 8 months ago

“I have bought prints and cards a few times from Media Storehouse. They deliver quickly and always have something I am looking for. Thank you. 😊”

Helpful Report

Posted 8 months ago

Thank you for your wonderful review, Lesley! We're delighted to hear that you found exactly what you were looking for and that our quick delivery met your expectations. Your feedback means so much to us, and we can’t wait to help you find more beautiful prints and cards in the future! 😊

Posted 8 months ago

“vast choice of prints found a couple and ordered them, delivery was excellent , prints are now hanging on my wall, I will be buying more in the near future.”

Helpful Report

Posted 9 months ago

Thank you for the lovely review, Paul! We're pleased to hear that you found mounted prints you love and that they now adorn your wall. It’s wonderful to know that our delivery service met your expectations. We can't wait to help you discover even more in the future!

Posted 8 months ago

“My friend was delighted with her personalised card. Thank you!”

Helpful Report

Posted 9 months ago

Thank you for your review, Sue! We're pleased to hear that your friend loved the personalised card of the South Shields LNER. It’s always our aim to create something special, and it’s great to know we succeeded. We truly appreciate your feedback and hope to see you again soon!

Posted 9 months ago

“Fast dispatch. Beautiful picture. As described. Good communication. A***. Many thanks.”

Helpful Report

Posted 9 months ago

Thank you for your review Andrea ! We're glad to hear that you were pleased with the fast dispatch of the Aurora Borealis poster print. Good communication is key for us, and we're happy it made a positive impact. We truly appreciate your support and look forward to serving you again soon!

Posted 9 months ago

“I have ordered two greeting cards of the English singer-songwriter, Kirsty MacColl from their site. They are great quality and Media Storehouse provide excellent service.”

Helpful Report

Posted 9 months ago

Thank you so much for your lovely review, Ruby! We're thrilled that you loved the quality of the greeting cards and found our service to be excellent too. We truly appreciate your support and look forward to helping you again in the future!

Posted 9 months ago

“The framed Negroni print arrived quickly and was very well packaged. It’s a very contemporary modern print and we really like the vibrant colours. We have placed it on a white wall where it stands out very well.”

Helpful Report

Posted 9 months ago

Thank you for your review. We're delighted to hear that your framed Negroni print arrived quickly and in great condition. The vibrant colours really do pop and we're glad you love it as much as we do. We appreciate your support and look forward to serving you again soon!

Posted 9 months ago

Media Storehouse Ltd is rated 4.7 based on 3,305 reviews