Media Storehouse Ltd Reviews

Name: Media Storehouse Ltd
Rating: 4.70

4.7 Rating 3,375 Reviews

93 %

of reviewers recommend Media Storehouse Ltd

4.7

Based on 3,375 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email

About Media Storehouse Ltd:

Media Storehouse has a vast collection of unique images supplied by global brands and dedicated picture libraries. An international e-commerce company, we deliver a range of custom-made prints, wall art and photo gift products to customers globally from production facilities in Australia, Canada, UK and USA.

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Media Storehouse Ltd 5 star review on 25th May 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have goog photos except one they cut the feet, I wrote asking for another with the feet and have not answer me”

Helpful Report

Posted 1 month ago

Thank you for your review Manuel. For clarity, we sent a direct reply on 6th April and we’re sorry if you may have missed it. We would kindly suggest checking your spam or junk folder, as our response may have been filtered there. All of our products are made to order. At checkout, customers can choose between two layout options: Print the Entire Image, which preserves the full image, or Zoom and Crop, which fills the print area but may crop parts of the image. A clear preview is shown at both the product page and in the shopping cart, where cropping can also be adjusted before confirming the order. We do encourage all customers to carefully review the product descriptions and preview images before placing an order, as this helps ensure the final result meets expectations. We can confirm that your print was produced exactly in line with the layout option selected at the time of ordering. We’re very sorry for any disappointment this may have caused and hope this explanation helps clarify the situation and assists with future orders. If you would like to return the print for a refund, please contact us via direct message and we will be happy to assist further.

Posted 1 month ago

“I bought a print for my best friend's birthday. It was a black-and-white for $80. It was such poor quality that when I gave it to my friend she thought I had bought her a frame at target with a stock image in it. It was a complete rip off. This company said: sorry you feel that way. Stay away from these people.”

Helpful Report

Posted 1 month ago

Thank you for reposting your review, Joy. As outlined in our response posted 11 days ago, we’re sorry to hear your friend was disappointed with her gift. Media Storehouse is a long-established provider of licensed imagery and custom-made prints. We work directly with reputable image libraries and rights holders to supply authentic content, produced using professional printing processes. Our prints are created from the original high-resolution files supplied by our content partners and are not altered prior to printing. For some archival or historical images, the final result may reflect the characteristics and limitations of the original material, including visible imperfections. We aim to present this information clearly so customers can make informed decisions before purchasing. We appreciate your feedback and continue to review how we communicate product details and expectations.

Posted 1 month ago

“I was happy with the quality of the print,but it was slightly damaged in transit.”

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Posted 2 months ago

“Great collection piece and a picece of historical history.”

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Posted 2 months ago

Thank you so much for your kind feedback! It's great knowing you enjoyed our collections and we really appreciate your support Andrew 🙂

Posted 2 months ago

“The b/w print I paid $80 for was SO poor quality that I was so embarrassed to give it as a gift. My friend thought it was a disposable stock photo like from a frame at Target. She thought the gift was just the frame. It was a TERRIBLE print, and I will never order from these overpriced scammers again.”

Helpful Report

Posted 2 months ago

We’re very sorry to hear how disappointed you were with your print, especially as it was intended as a gift. We understand how frustrating and upsetting that experience must have been. We would also like to reassure you, and other customers, that Media Storehouse is a long-established and trusted provider of licensed imagery and custom-made prints. We work directly with reputable image libraries and rights holders to supply authentic content, and all orders are produced using professional printing processes. As mentioned in our direct correspondence, our prints are created from the original high-resolution files provided by our content partners and are not altered prior to printing. In some cases—particularly with archival or historical images—the final result may reflect the limitations of the original material, including visible imperfections. We aim to present this information clearly so customers can make informed decisions before purchasing. That said, we never want a customer to feel let down. Your feedback is important to us, and we are continuously reviewing how we communicate product details and expectations. Thank you for taking the time to share your experienceJoy.

Posted 2 months ago

“Photograph arrived quick y and safely to my postal address in Madrid. Everything was ok!”

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Posted 2 months ago

“Thanks Media Storehouse all the prducts I've ordered jiigsaws, prints, mug, cards have been of high quality well packaged and delivered on time. Would recomenned Media Storehouse every time.”

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Posted 2 months ago

Thank you so much for your kind feedback! We’re thrilled to hear you’ve been pleased with the jigsaws, prints, mug, and cards, and that they were well packaged and delivered on time. We really appreciate your recommendation and your continued support Lesley🙂

Posted 2 months ago

“I have purchased quite a few photo prints from MS; all of them excellent quality. All have been well packaged and promptly delivered. Width of choice is incredible. Nuff said.”

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Posted 2 months ago

Thank you so much for your kind feedback! We’re delighted to hear you’ve been pleased with the quality of your prints, as well as the packaging and delivery. It’s great to know you’re enjoying the wide range of images we offer too — we really appreciate your continued support Richard 🙂

Posted 2 months ago

“It’s a present but delighted it came in good time and good packaging”

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Posted 2 months ago

We’re delighted to hear the print arrived in good time too. Thank you for your review, Lynda 🙂

Posted 2 months ago

“I am very pleased with the quality of the product, the prompt delivery, and most importantly, with how they handled a small problem I had with one item, which was quickly rectified”

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Posted 3 months ago

Thank you for your review, Chel! We’re so pleased to hear you’re happy with the quality of the prints and the prompt delivery, and that we were able to quickly resolve the small issue for you 🙂

Posted 3 months ago

“Fantastic - great products and fast delivery.”

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Posted 3 months ago

Thank you for your review, Melissa! We’re really glad to hear you’re happy with the greetings card and the quick delivery too 🙂

Posted 3 months ago

“Chose this as a retirement gift for a Pools fan. It hasn't been given yet so can't speak about it's quality. Delivery however was spot on and quick. Rather pricey for a jigsaw though.”

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Posted 3 months ago

Thank you for your thoughtful review, Barbara. We’re glad the puzzle delivery was quick and hope the recipient is happy with their retirement gift 🙂

Posted 3 months ago

“I placed this order on Feb 7 and was pleased to receive a notice that it was delivered on Feb 14. When I went to the secure package locker in my building to retrieve my order, I found only an open and empty box. The order was shipped in a triangular box that was not taped at the ends, and clearly the box popped open at some point in transit and the item fell out. Why UPS delivered an empty, open box to me is beyond my comprehension, but I reached out to Media Storehouse immediately to try and resolve the issue. I emailed them on Feb 14. On Feb 15, I received a response asking for photos of the open and empty box, inside and out, with an assurance that once I sent them, a replacement would be “swiftly” arranged. I sent those photos the same day, Feb 15. I followed up by email on Feb 17, as I hadn’t heard anything about my replacement and received no response. On Feb 19 I called and left a voicemail. On Feb 20, I received an email in response to my call telling me an “investigation” was underway and they would update me—no timeline was given for either the update or the replacement. There was also no explanation of what was meant by an “investigation”. At this point I’ve paid for an item, I haven’t received it, and the service I’ve received from the company has been terrible.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback with the community. As advised in our direct messages with you, the issue is currently under investigation to establish what occurred during transit and to help prevent a recurrence. This process allows us to determine where the failure occurred, and the outcome will inform any necessary corrective actions. We appreciate your patience while this process is completed and will continue to communicate with you directly until the matter is fully resolved.

Posted 3 months ago

“That special painting captured and made in to a card. Perfect for a birthday.”

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Posted 3 months ago

Thank you for your kind words Julie ! We’re thrilled to hear that the painting made such a perfect birthday card. It’s wonderful to know it brought a special touch to the occasion 🙂

Posted 3 months ago

“This was the first time I have purchased from this company and I was very pleased with my purchase. It came on time, very well packaged and is absolutely gorgeous.”

Helpful Report

Posted 3 months ago

Thank you very much for your kind feedback and for sharing a photo of you print too. We’re delighted to hear that your first purchase with us was a positive experience and that you were pleased with your framed print. It’s wonderful to know it arrived on time, was well packaged, and met your expectations. We truly appreciate you taking the time to share your comments Carol 🙂

Posted 3 months ago

“Lovely print, delivered quickly and well wrapped”

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Posted 4 months ago

Thank you very much for your kind feedback, Michael. We’re delighted to hear you’re happy with the framed print and that it arrived quickly and well wrapped. We appreciate your support and look forward to serving you again 🙂

Posted 3 months ago

“Font is too small. Quality could be better. There is room on the page to make the image bigger and better. Not happy. I'm going to try scanning it myself and enlarging.”

Helpful Report

Posted 4 months ago

Thank you for letting us know, Anita. We’re sorry the font size and quality didn’t meet your expectations. To help, you can: - Choose different print sizes or layout options to ensure the image fills the page more effectively. - Preview the result before checkout to confirm the cropping and sizing. We would like to clarify that prints supplied by Media Storehouse are sold strictly for personal use only. As outlined in our terms and conditions, they are not licensed for reproduction, scanning, enlargement, or any form of copying or redistribution. All prints are produced to reflect the original artwork as supplied, including proportions and layout, and are printed at the size selected at the time of purchase. We appreciate your feedback regarding font size and image scale, as customer comments are always reviewed to help inform future product development.

Posted 3 months ago

“Very nice😊”

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Posted 4 months ago

Thank you for your kind words, Pawina. We’re glad you were happy with your framed print and enjoyed your experience with us 🙂

Posted 3 months ago

“The print was not as described. I requested a 16 x 12 print. I received a 16 x 11 print on 16 x 12 paper. The paper was damaged on the edges. When I complained, I received a standard response making patronising excuses about how the company uses imagery software, with no acceptance of the error. A terrible service which I won’t be using again.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your feedback.. We have carefully reviewed the comments you provided directly to us, which noted that while the paper size was 16 × 12 inches, the visible image area measured approximately 16 × 11 inches, causing inconvenience when framing. In that correspondence, there was no mention of any damage to the paper edges. To clarify, all of our prints are produced to the exact paper dimensions ordered. As outlined on our website at the time of purchase, customers can choose between two layout options: Print the Entire Image, which preserves the full photograph and may result in borders depending on the original image proportions, or Zoom and Crop, which fills the entire print area by cropping parts of the image. A clear preview of the selected option is shown when the product is chosen and again in the shopping cart before checkout, with the opportunity to adjust cropping where applicable. Our aim is always to provide clear descriptions, images, and previews so customers can make fully informed decisions before completing a purchase and we’re sorry to hear that the final result did not meet your expectations but do however hope we have again clarified why the print was manufactured precisely according to the specifications and layout option selected at checkout.

Posted 4 months ago

“Have bought several framed prints - love them. One was damaged in transit and a refund was issed without quibble. Great products and great service.”

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Posted 4 months ago

Media Storehouse Ltd is rated 4.7 based on 3,375 reviews