Media Storehouse Ltd Reviews

Name: Media Storehouse Ltd
Rating: 4.70

4.7 Rating 3,375 Reviews

93 %

of reviewers recommend Media Storehouse Ltd

4.7

Based on 3,375 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email

About Media Storehouse Ltd:

Media Storehouse has a vast collection of unique images supplied by global brands and dedicated picture libraries. An international e-commerce company, we deliver a range of custom-made prints, wall art and photo gift products to customers globally from production facilities in Australia, Canada, UK and USA.

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Media Storehouse Ltd 5 star review on 25th May 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have issue my order , I email, called never respond”

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Posted 6 months ago

We're sorry for the delay in getting back to you but confirm that we have received your direct email and the photos you sent through. These have now been passed to our team and are being investigated as advised. Thank you for your patience, and we’ll be back in touch as soon as we have an update.

Posted 6 months ago

“The end product was lovely and looked good quality. The service was speedy and efficient. My only disappointment was that it was bought as a gift with a significant meaning. It would hang been nice if there’d been a note stating the name of the print and artist with a little detail, included in the package.”

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Posted 7 months ago

Thank you Carol. We’re delighted you love the canvas print and that the service was speedy. We’re sorry the gift didn’t include a note with the print and artist details. We’ll pass your suggestion to the team to consider for future orders 🙂

Posted 6 months ago

“Very quick service, excellent product.”

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Posted 7 months ago

Thank you Gary. We’re really glad to hear you received quick service and that you’re happy with your prints 🙂

Posted 6 months ago

“With a published lead/ delivery timeframe of 3/5 days. Once ordered at all times an estimated dispatch date was given and even 5 days later it was still not shipped with the estimated dispatch date still shown as the date in the past. Due to this delay it was pointless to send it to the original destination. A request was made to change the destination address with myself paying the extra postage. I was informed via email this was not possible even though it was days off being shipped and to hope for a resolution that it turns up on time. I had to have someone receive the parcel and then forward it to the UK. Where due to the lateness I had to get someone else to organise and pay for framing. Email communications were either blunt and unhelpful or unanswered Regards Warren hogg”

Helpful Report

Posted 7 months ago

As mentioned in our direct communication, once an order is confirmed, it immediately enters our automated production process, which means we’re unable to modify, cancel, or redirect it—even if it has not yet shipped. This system ensures efficiency and consistency in production, but it does mean we cannot retrieve or amend individual items once processing has begun. For future reference, we also have a UK store where orders can be placed for quicker delivery to UK addresses. We’re also sorry to hear you found our email communications unhelpful. Our team aims to respond promptly and courteously to all enquiries, and we regret if your experience fell short of that standard. We appreciate your feedback and understanding of how our production network operates across different regions. Thank you again for taking the time to share your thoughts with this community, Warren.

Posted 7 months ago

“Excellent.”

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Posted 7 months ago

Thank you David🙂

Posted 7 months ago

“Incredibly quick delivery. Very pleased.”

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Posted 7 months ago

“I'm so happy with my purchase from Media Storehouse.”

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Posted 7 months ago

“There was a problem with my order in that the wrong colour frame was provided; however this was rectified very promptly and without query by Media Storehouse, so I have no complaint. I feel that a true reflection of a company, is not how they deal with things that go well, but how well they respond to a problem, and I cannot fault the way my problem was resolved. Thank you.”

Helpful Report

Posted 7 months ago

Thank you for your thoughtful feedback Phil. We’re delighted to hear that your frame issue was resolved promptly and to your satisfaction. We completely agree that how a company responds to problems is important, and we’re glad we could provide a positive experience for you. Your kind words are greatly appreciated, and we hope you continue to enjoy your purchase from Media Storehouse 🙂

Posted 7 months ago

“Great prints, quick delivery & a good price”

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Posted 7 months ago

Thank you for your kind feedback Richard We’re pleased to hear you’re happy with the quality of your prints, the quick delivery, and our pricing too. We really appreciate your support and hope to serve you again soon 🙂

Posted 7 months ago

“Excellent quality print - dellivered quickly.”

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Posted 7 months ago

Thank you for your feedback Anne! We’re delighted to hear that your print arrived quickly and that you’re pleased with its quality. We appreciate your support and hope you enjoy your print 🙂

Posted 7 months ago

“Customer service not great. Make sure you check details carefully before you order.”

Helpful Report

Posted 7 months ago

As mentioned in our direct message, we were sorry to hear you were disappointed. We always encourage customers to carefully review the product descriptions and product images before placing an order to ensure the item meets expectations. Your print was produced with margins as ordered; however, we understand that mistakes can occasionally occur during the ordering process so, to help resolve any dissatisfaction and as a gesture of goodwill, we did adjust the layout and sent a complimentary replacement without the need to return the original print and hope our solution met your expectations and restored your confidence in our service. Thank you for sharing your advice with this community Deborah.

Posted 7 months ago

“Image quality poor.”

Helpful Report

Posted 7 months ago

We’re sorry to hear that the print didn’t meet your expectations. We aim to provide clear and detailed product descriptions, images, and specifications on our website to help customers make informed choices. Prints are produced directly from the original high-resolution files without alteration, ensuring they remain true to the original artwork and preserve its authentic character. Of course, if you’re not completely satisfied, you’re welcome to return the print for a refund by sending it to the address provided in our direct message.

Posted 7 months ago

“Good quality print, safely packaged, arrived really quickly. The recipient loved it. Would recommend.”

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Posted 7 months ago

Thank you so much for your kind feedback! We’re delighted to hear that the print arrived safely and was so well received. We really appreciate your recommendation and hope to welcome you back again soon 🙂

Posted 7 months ago

“Lovely item, nicely packaged and promptly delivered!”

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Posted 7 months ago

Thank you for your lovely feedback! We’re so pleased to hear you were happy with your framed print. We really appreciate you taking the time to share your experience 🙂

Posted 7 months ago

“Love the old black and white pictures of Belfast”

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Posted 7 months ago

Thanks for sharing the photo Donna; we’re so glad you love the black and white pictures of Belfast 🙂

Posted 7 months ago

“Beautiful photos very quick service well packed. Thank you”

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Posted 8 months ago

Thanks so much for sharing the photo Maureen! We’re glad the prints arrived quickly, well packed, and as expected.🙂

Posted 7 months ago

“Very professional service. Ordering was straightforward and easy to complete. The finished photo and frame were faultless and arrived very well packaged and without damage. There is a varied choice of frame types and sizes to suit any room - excellent.”

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Posted 8 months ago

Thank you Clive. We’re thrilled the ordering was easy and that your print and frame arrived safely and as expected. We’re glad you liked the variety of products, and we appreciate your kind words about our service 🙂

Posted 7 months ago

“Lovely picture, as described, good communication from the seller.”

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Posted 8 months ago

We appreciate your feedbackMargaret and are pleased that the print matched the description and that our communication was clear 🙂

Posted 7 months ago

“Prompt & efficient service. Items as described”

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Posted 8 months ago

Thank you Wyndsor. We’re delighted to hear you were happy with our prompt service and that the prints matched your expectations 🙂

Posted 7 months ago

“5 stars because of the simple very good customer support - top class.”

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Posted 8 months ago

Thank you for your kind words, John! We're so glad to hear you enjoyed our customer support. Your feedback inspires us to keep delivering top-notch service! 😊

Posted 8 months ago

Media Storehouse Ltd is rated 4.7 based on 3,375 reviews