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Media Storehouse Ltd Reviews

4.7 Rating 3,077 Reviews

94 %

of reviewers recommend Media Storehouse Ltd

Company Reviews

Product Reviews

4.7

Based on 3,077 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Media Storehouse Ltd:

Media Storehouse has a vast collection of unique images supplied by global brands and dedicated picture libraries. An international e-commerce company, we deliver a range of custom-made prints, wall art and photo gift products to customers globally from production facilities in Australia, Canada, UK and USA.

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Media Storehouse Ltd 5 star review on 8th April 2024

Media Storehouse Ltd 5 star review on 24th November 2023

Media Storehouse Ltd 5 star review on 24th November 2023

Media Storehouse Ltd 5 star review on 23rd November 2023

Media Storehouse Ltd 5 star review on 18th October 2023

Media Storehouse Ltd 5 star review on 18th October 2023

Media Storehouse Ltd 5 star review on 12th September 2023

22

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was bought as a Christmas present and it's come with a lot of dirty marks on it plus there is one piece missing and I know I haven't lost it as I was sorting all the pieces Into 2 different boxes. Just a bit disappointed”

Posted 1 month ago

We want to assure you that all our products are professionally reproduced and hi-res files are not edited prior to production, ensuring an accurate representation of the original artwork selected for your gift. However the quality of historical images can vary due to factors such as the age and condition of the original photograph or document. Despite this, we endeavor to faithfully capture the artistic character and authenticity of the original artwork in our prints. Regarding the missing puzzle pieces; each puzzle is cut individually, making them unique, and the pieces from one puzzle are unlikely to fit into another. While our puzzles are made and sealed in a closed system to prevent loss during production, we have occasionally had cases where customers reported missing pieces that were later found after a thorough check. We recommend thoroughly inspecting the area where the puzzle was being completed, as well as other rooms in the house. Sometimes, pieces can inadvertently get caught on sleeves or surfaces and then fall out elsewhere. We understand this can be frustrating and assure you that we are here to assist you in any way we can. We hope this explanation helps and would like to thank you for sharing your feedback with this community, Tracey.

Posted 1 month ago

“The item is a gift and has not been presented to the receiver, as yet.”

Posted 1 month ago

Thank you for reaching out. Based on the tracking information (see ref. provided in the shipping confirmation), it appears that your order has been delivered. You can check the details at the Royal Mail tracking link - https://www.royalmail.com/track-your-item If the recipient was not available at the time of delivery, we recommend: Verify the shipping address provided: Please double-check the shipping address you provided during the ordering process to ensure its accuracy, and Checking with colleagues to see if someone else within accepted the delivery on their behalf. It's possible that a trusted person received the package without their knowledge. We understand the importance of receiving your order, and we sincerely hope that it is located however please contact us directly (sales@mediastorehouse.com) if you require further assistance. Thank you for your cooperation and understanding.

Posted 1 month ago

“Whoever rolled up the print obviously wasn't aware that they were dealing with a $100+ item. Print arrived with dents and creases that fortunately our framer was able to fix. We previously ordered the same print from Art.com for $25. It also came creased but more severely so it couldn't be framed. So I guess we just paid an extra $75 for smaller creases! Don't waste your money on their "fine art" print option - virtually the exact same thing we got from art.com for $25. And they refunded the $25 when I called (and actually got to talk to a live person) to report the damage”

Posted 4 months ago

We genuinely apologize for the inconvenience caused by the condition in which your print arrived. We understand the disappointment caused by receiving a damaged item, especially when dealing with artwork of substantial value. We take great pride in the quality of our fine art prints, and it is disappointing to learn that your experience did not reflect the high standards we strive to maintain. We have standardised packaging practises in place, and always endeavour to package our products securely to ensure their safe arrival. While cases of transit damage are uncommon, we do rely on our carriers to treat our parcels with care. To assist our quality control team in investigating this matter further and expediting the resolution process, we kindly request your cooperation in providing photo(s) of the issue, including images of the packaging by sending them directly to sales@mediastorehouse.com. This will help us understand the extent of the issue without necessitating an immediate return of the product. Once we receive the photos we will conduct a thorough review to promptly address the situation and provide you with an update. We appreciate your cooperation and attention to this matter and are committed to resolving this issue to your satisfaction. and look forward to receiving the photos Thank you for sharing your feedback with us and this community, Peter.

Posted 4 months ago

“Not the greatest print in terms of quality”

Posted 6 months ago

Thanks for sharing your thoughts with this community, Turker. All our prints are an accurate representation of the original artwork as published, and we only offer products that support a good quality resolution based on the width and height of the print and the hi-res images, which are not edited prior to production, making them an accurate representation of the original artwork. It's also important to note that the quality of historical images can vary due to factors like the age and condition of the original photograph, In order to assist our quality control team, allow us to understand the issue and expedite the resolution process, we kindly request that you send photo(s) of the issue to sales@mediastorehouse.com, or use the contact us form found here - https://www.mediastorehouse.com/contact-us.html. A camera phone would be great for taking the required photos. Once we receive the photo(s), our team will thoroughly review them and promptly provide you with an update on the situation via direct message. We appreciate your cooperation and attention to this matter.

Posted 6 months ago

“Efficient service with regular email updates and print arrived quickly. Print quality was OK - a few horizontal bands visible when viewed up close”

Posted 7 months ago

We value your feedback and would like to resolve any concerns you may have. Hi-res files are not edited prior to production, making prints an accurate representation of the original artwork. It is important to consider the normal viewing distance when assessing print clarity noting that larger prints and posters are meant to be viewed from a slightly greater distance than smaller prints. This is to ensure optimal visual experience and to appreciate the details and overall composition of the artwork. Customer satisfaction is of utmost importance to us, and we want to ensure you have a positive experience with our products. If you believe there may be an issue with the print we kindly request that you send photo(s) directly to sales@mediatorehouse.com that demonstrate the concern, allowing us to better understand the situation. We hope this explanation helps. Thanks again for your feedback.

Posted 6 months ago

“Very expensive. My purchase much cheaper on Zazzle.”

Posted 7 months ago

We appreciate your perspective and understand that pricing is an important consideration for our customers. Our goal is to provide premium products accompanied by detailed information to ensure transparency. While we strive to offer competitive pricing for the value we provide, we understand that other platforms might have different pricing structures. We're constantly evaluating our pricing to ensure the best possible value for our customers. If you have any further questions or concerns, please don't hesitate to reach out via a direct message to sales@mediastorehouse.com. Thank you for your feedback.

Posted 7 months ago

“Trying to obtain a couple of high-res scans for publication in a railway magazine to mark the 70th anniversary of Studio Canal's movie The Titfield Thunderbolt proved really difficult. In the end I got some - though not the ones I wanted and - as Editor - had to pay for them out of my own pocket!”

Posted 9 months ago

We understand that you initially encountered difficulties finding the specific high-resolution scans you were looking for. However, we are pleased to hear that you found some in the collections available through our License Storehouse. We strive to provide a wide range of quality images to meet the needs of our customers, and we're glad that we could help you locate the suitable rights managed license for your publication. Regarding the matter of payment, you mentioned that as the Editor, you had to cover the cost of the images from your own pocket. We apologise for any unexpected expenses however licenses do need to be purchased for commercial use of the images. We appreciate your understanding of the licensing requirements and your willingness to cover the cost for the appropriate usage.

Posted 9 months ago

“Picture was good , packaging was rubbish. Turned up with 2 folds in the envolope . Should have had some stiff card in the packageing”

Posted 9 months ago

Thank you for your feedback regarding your recent order Ian. We appreciate your positive comment about the picture quality but do sincerely apologise for the inconvenience caused by the packaging. We take great care in securely packing our products to ensure they arrive safely. However, we must rely on our carriers to handle them with care on our behalf, and we understand that receiving the envelope with folds was disappointing. WE appreciate you bringing this issue to our attention, and for sharing your thoughts with this community too, Ian.

Posted 9 months ago

“The photo mousepad seems to be good quality, but still seems a bit pricey”

Posted 1 year ago

“increased prices make further purchases likely to be in the distant future despite 10% discount. Please could you make database more precise rather having to wade through it to find what appeals”

Posted 1 year ago

“A month after shipping, I'd almost given up and was about to ask for a refund. Tracking information not updated. I know it was Xmas and there were strikes, but ...”

Posted 1 year ago

“I could not make a repeat order as I had forgotten my password. The website did not reply to reset my password. I had to order using husband’s email address as they put a x by my email address. The cards I ordered did not have the typed message inside that I requested. I could not make a third order so went to National Portrait Gallery website.”

Posted 1 year ago

Sorry to read your experience with us did not meet expectations, Brenda Apologies for the technical glitches however, just to let you know, the the email address on our system has been checked but it does not have an 'x' included, nor was the order received with any messages so I do hope this explanation helps. If you need assistance in the future please do feel free to conact us directly. Our email address is sales@mediastorehouse.com, or your can find information on our FAQ page: https://www.mediastorehouse.com/dmcs-help.html We appreciate your feedback and want to let you know problems with our customers are rare. If you read our other reviews, you will see we pride ourselves in providing a great customer service so do hope that this experience wont deter you from shopping with us again.

Posted 1 year ago

“Almost all the photos I've ever purchased from Media Storehouse, particularly the black & white ones are a bit too dark wich means a loss of details in the phot”

Posted 1 year ago

We appreciate your feedback and want to let you know all prints are professionally reproduced on modern lab systems. Online previews are optimised so that they are served quickly to browsers and are of lower quality than those used for production. We feel it's also important to mention individual computers reproduce colours in different ways, making exact colour matching impossible over the internet, therefore the colours on physical products may differ from your screen personal view. We hope this explanation helps. Thank you for sharing your thoughts with us.

Posted 1 year ago

“I thought the picture itself, before the frame was going to be 22'x32' turns out no, the was the outside dimensions of the frame, picture with frame is smaller than I wanted. disappointed with the size.”

Posted 1 year ago

We do product illustrations and lots of other information about our products for customers. This includes dimensions in the specifications, which can be found in the info tab underneath each product. If you do not wish to keep the print you may of course return it as we do offer a 30 return guarantee. If this is your preferred option please let us know by sending a message to sales@mediastorehouse.com and we will send the return instructions right away. Sorry, the framed print didn't meet your expectations but hope this explanation helps. Thank you for sharing your thoughts with us, Byron.

Posted 1 year ago

“Although the photo & frame were great, we weren’t told we had to pay an additional $45 in Customs. Wish we had known.”

Posted 2 years ago

Customs regulations vary from country to country and frequently change. While we do take all reasonable steps to comply with world shipping standards (see our shipping and delivery information: https://www.mediastorehouse.com/dmcs-ordering.html) unfortunately additional customs taxes or duties can sometimes apply. These are wholly outside of our control as they are assessed by local governments. Thank you for sharing your thoughts with us, Rodney

Posted 2 years ago

“The print was ok but not brilliant. Also it was really squashed in delivery and so had big creases in it.”

Posted 2 years ago

Our packaging is standardised and we do our very best to securely pack products so that they arrive safely and this does happen generally but we do have to rely on our carriers to take care of them on our behalf and we are sorry that this did not happen in this instance. If you could send a photo(s), including any damaged packaging (a camera phone is ideal for this), to sales@mediastorehouse.com showing the issue we will be able report the damage to our carrier and arrange a replacement for you. Thanks for you feedback.

Posted 2 years ago

“The jigsaw puzzle is not very high quality.”

Posted 2 years ago

We do value our customers and want to make sure you have a good experience with us, however are sorry to read the puzzle did not meet your expectations. To help us investigate further, please send more detailed information regarding the issue, and a photo if possible, to sales@mediastorehouse.com and we will communicate directly following an internal review.

Posted 2 years ago

“A bit disappointing not very good quality for the money”

Posted 2 years ago

Sorry to read this did not meet your expectations. On checking the order details I can see this is a print of an image dated 1913. It is an accurate representation of the original artwork as published to show artistic character and authenticity, reflecting the age and quality of the artwork we have on file. I hope this explanation helps however if you would us to investigate further please send more detailed information regarding the quality to sales@mediastorehouse.com Thanks for posting.

Posted 2 years ago

“I'm enjoying the Triumph Spitfire puzzle, but I have 3 concerns: - Many pieces are peeling and will need to be reglued, once the puzzle is completed. - It's extremely difficult to make, because many pieces are very close in shape and color that I have had many pieces put in the wrong spot and have to reposition them more than once. - The quality of the puzzle pieces is not great, I have bought puzzles that cost less than half and were of much better quality. On the other hand, being able to have images of cars that I owned over 50 years ago is cool.”

Posted 2 years ago

There is a level of repetition in jigsaw shapes with each matching piece away from its pair and we agree the image does have lots of the same block colours with very little variation making it more challenging to complete and also increasing the possibility of putting pieces in the wrong place. Nevertheless we're glad you think the puzzle is cool. We're not familiar with peeling pieces though so, to help our quality control team, please send a photo(s) (a camera phone is ideal for this) to sales@mediastorehouse.com. Upon receipt they will be reviewed and we'll get back to you with the outcome. Thanks for posting Harold. Media Storehouse Customer Service

Posted 2 years ago

“The print itself was beautiful but it would have been better if information as to where the print was off would have been better as it was gift. Also paid for express delivery but it didn't arrive on time for a birthday present as FedEx held it over from the Thursday until the Tuesday. Was not given opportunity to send a gift card with the print either. The extra for express delivery was excessive considering it wasn't delivered in time.”

Posted 2 years ago

All our framed prints are sent FedEx courier service. Generally FedEx deliver next business day however sorry to read, on this occasion, the delivery took 1 a day longer. Unfortunately, due to our production workflow, we're unable to provide a gift message service however our customers do receive an email on dispatch which enables them to let recipients know when their gift is on the way. Hope this explanation helps and are pleased to know that the print itself was beautiful. Thank you for your feedback Mrs Gahan.

Posted 2 years ago

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Media Storehouse Ltd is rated 4.7 based on 3,077 reviews