Media Storehouse Ltd Reviews

Name: Media Storehouse Ltd
Rating: 4.71

4.7 Rating 3,346 Reviews

93 %

of reviewers recommend Media Storehouse Ltd

4.7

Based on 3,346 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Media Storehouse Ltd:

Media Storehouse has a vast collection of unique images supplied by global brands and dedicated picture libraries. An international e-commerce company, we deliver a range of custom-made prints, wall art and photo gift products to customers globally from production facilities in Australia, Canada, UK and USA.

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Media Storehouse Ltd 5 star review on 17th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very pleased with the quality of the product, the prompt delivery, and most importantly, with how they handled a small problem I had with one item, which was quickly rectified”

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Posted 6 days ago

Thank you for your review, Chel! We’re so pleased to hear you’re happy with the quality of the prints and the prompt delivery, and that we were able to quickly resolve the small issue for you 🙂

Posted 6 days ago

“Fantastic - great products and fast delivery.”

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Posted 1 week ago

Thank you for your review, Melissa! We’re really glad to hear you’re happy with the greetings card and the quick delivery too 🙂

Posted 1 week ago

“Chose this as a retirement gift for a Pools fan. It hasn't been given yet so can't speak about it's quality. Delivery however was spot on and quick. Rather pricey for a jigsaw though.”

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Posted 1 week ago

Thank you for your thoughtful review, Barbara. We’re glad the puzzle delivery was quick and hope the recipient is happy with their retirement gift 🙂

Posted 1 week ago

“I placed this order on Feb 7 and was pleased to receive a notice that it was delivered on Feb 14. When I went to the secure package locker in my building to retrieve my order, I found only an open and empty box. The order was shipped in a triangular box that was not taped at the ends, and clearly the box popped open at some point in transit and the item fell out. Why UPS delivered an empty, open box to me is beyond my comprehension, but I reached out to Media Storehouse immediately to try and resolve the issue. I emailed them on Feb 14. On Feb 15, I received a response asking for photos of the open and empty box, inside and out, with an assurance that once I sent them, a replacement would be “swiftly” arranged. I sent those photos the same day, Feb 15. I followed up by email on Feb 17, as I hadn’t heard anything about my replacement and received no response. On Feb 19 I called and left a voicemail. On Feb 20, I received an email in response to my call telling me an “investigation” was underway and they would update me—no timeline was given for either the update or the replacement. There was also no explanation of what was meant by an “investigation”. At this point I’ve paid for an item, I haven’t received it, and the service I’ve received from the company has been terrible.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your feedback with the community. As advised in our direct messages with you, the issue is currently under investigation to establish what occurred during transit and to help prevent a recurrence. This process allows us to determine where the failure occurred, and the outcome will inform any necessary corrective actions. We appreciate your patience while this process is completed and will continue to communicate with you directly until the matter is fully resolved.

Posted 2 weeks ago

“That special painting captured and made in to a card. Perfect for a birthday.”

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Posted 2 weeks ago

Thank you for your kind words Julie ! We’re thrilled to hear that the painting made such a perfect birthday card. It’s wonderful to know it brought a special touch to the occasion 🙂

Posted 2 weeks ago

“This was the first time I have purchased from this company and I was very pleased with my purchase. It came on time, very well packaged and is absolutely gorgeous.”

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Posted 2 weeks ago

Thank you very much for your kind feedback and for sharing a photo of you print too. We’re delighted to hear that your first purchase with us was a positive experience and that you were pleased with your framed print. It’s wonderful to know it arrived on time, was well packaged, and met your expectations. We truly appreciate you taking the time to share your comments Carol 🙂

Posted 2 weeks ago

“Lovely print, delivered quickly and well wrapped”

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Posted 1 month ago

Thank you very much for your kind feedback, Michael. We’re delighted to hear you’re happy with the framed print and that it arrived quickly and well wrapped. We appreciate your support and look forward to serving you again 🙂

Posted 2 weeks ago

“Font is too small. Quality could be better. There is room on the page to make the image bigger and better. Not happy. I'm going to try scanning it myself and enlarging.”

Helpful Report

Posted 1 month ago

Thank you for letting us know, Anita. We’re sorry the font size and quality didn’t meet your expectations. To help, you can: - Choose different print sizes or layout options to ensure the image fills the page more effectively. - Preview the result before checkout to confirm the cropping and sizing. We would like to clarify that prints supplied by Media Storehouse are sold strictly for personal use only. As outlined in our terms and conditions, they are not licensed for reproduction, scanning, enlargement, or any form of copying or redistribution. All prints are produced to reflect the original artwork as supplied, including proportions and layout, and are printed at the size selected at the time of purchase. We appreciate your feedback regarding font size and image scale, as customer comments are always reviewed to help inform future product development.

Posted 2 weeks ago

“Very nice😊”

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Posted 1 month ago

Thank you for your kind words, Pawina. We’re glad you were happy with your framed print and enjoyed your experience with us 🙂

Posted 2 weeks ago

“The print was not as described. I requested a 16 x 12 print. I received a 16 x 11 print on 16 x 12 paper. The paper was damaged on the edges. When I complained, I received a standard response making patronising excuses about how the company uses imagery software, with no acceptance of the error. A terrible service which I won’t be using again.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback.. We have carefully reviewed the comments you provided directly to us, which noted that while the paper size was 16 × 12 inches, the visible image area measured approximately 16 × 11 inches, causing inconvenience when framing. In that correspondence, there was no mention of any damage to the paper edges. To clarify, all of our prints are produced to the exact paper dimensions ordered. As outlined on our website at the time of purchase, customers can choose between two layout options: Print the Entire Image, which preserves the full photograph and may result in borders depending on the original image proportions, or Zoom and Crop, which fills the entire print area by cropping parts of the image. A clear preview of the selected option is shown when the product is chosen and again in the shopping cart before checkout, with the opportunity to adjust cropping where applicable. Our aim is always to provide clear descriptions, images, and previews so customers can make fully informed decisions before completing a purchase and we’re sorry to hear that the final result did not meet your expectations but do however hope we have again clarified why the print was manufactured precisely according to the specifications and layout option selected at checkout.

Posted 1 month ago

“Have bought several framed prints - love them. One was damaged in transit and a refund was issed without quibble. Great products and great service.”

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Posted 1 month ago

“Bought a jigsaw as a personalised gift. Recipient loved it.”

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Posted 1 month ago

“very good and most proficient”

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Posted 1 month ago

We’re delighted to hear you found our service very good and proficient. We appreciate your support and hope to serve you again in the future 🙂

Posted 1 month ago

“Great purchase, very good quality and good value”

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Posted 1 month ago

“Terrible print. Never got back to me because I wasn't able to photograph it before I threw it out. Waste of money. Do not shop here.”

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Posted 1 month ago

We’re sorry to hear you were unhappy with your purchase Cindy. To review any quality concerns, we do require photos of the print; unfortunately, as the item was disposed of before images could be provided, we were unable to assess the issue. We aim to provide clear product descriptions, images, and specifications to help customers make informed decisions. All prints are produced from high-resolution files supplied by the original source and are printed as provided, without editing, to accurately reflect the original artwork.

Posted 1 month ago

“Very poor quality print within a very poor quality frame. I am very disappointed with cheap looking product.”

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Posted 1 month ago

We're sorry to read here how disappointed you are with the quality of both the print and the frame. To help our quality control team review the issue and resolve this as quickly as possible, we kindly ask if you could email us a few photos of the item, including the frame, print, and the packaging, to sales@mediastorehouse.com. Photos taken on a mobile phone are perfectly fine. These images will allow us to properly assess what has gone wrong without asking you to return the product at this stage. Once we receive the photos, we will review them promptly and come back to you with the next steps. Thank you for your cooperation Kevin.

Posted 1 month ago

“EXCELLENT. DISPATCH QUICK. COMES QUICK. LOVELY ITEMS”

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Posted 1 month ago

Thank you so much for your lovely review and for continuing to support us Vicki — it truly means a lot 🌟 We’re delighted to hear you’re continue to be happy with the items and our quick dispatch and delivery too. We really appreciate you taking the time to share your experience and look forward to helping you again soon.

Posted 1 month ago

“I was delighted to discover two rare historical images to purchase in the catalogue. Service was exremely fast. I opted for cheapest version, the greeting card, which suited my purpose excellently, and would like to suggest a further option - the print on plain white card of 6x4, with the option of no cropping but with any necessary border being variable in width to allow for this. The card would then fit into standard albums. My only (small) criticism of the black and white prints is that they were a trifle too dark. Was lightening up an option? I didn't notice this.”

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Posted 1 month ago

“I was thrilled to see an offering for a puzzle with an image of the ship my mother-in-law came over on from Italy! Unfortunately, the puzzle pieces were not cut all the way through which left several pieces damaged. The bank card I used to purchase the puzzle was also shut down because the charge was ran through a foreign country. And subsequently, my paypal account was disabled. It felt like such a nice, thoughtful gift for my husband for Christmas but has turned into quite a disappointment and definitely a hassle with my banking. I would not purchase from this company again.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your experience — we’re genuinely sorry to hear how disappointing this was, especially as the puzzle was intended to be a meaningful Christmas gift. Regarding the puzzle, we agree that pieces not being fully cut is not acceptable. That said, based on the photos provided, the pieces appear to be held by very small tabs and can be easily separated. If any pieces were damaged during this process, this would be treated as a production fault and we would of course arrange a replacement or refund. As this review was posted anonymously, we kindly ask that you contact us directly if further assistance is required. As for the payment issue, we should clarify that we do not process or store card details ourselves. All payments are handled securely via PayPal or Stripe. As our company is UK-based, some international banks may flag transactions automatically, even when they are completely legitimate. We understand how frustrating this can be, but this is controlled by the card issuer rather than by us. We take pride in producing high-quality, historically meaningful puzzles, and we truly hope to resolve this for you.

Posted 2 months ago

“I purchased a framed picture for my Dad's 80th birthday,The service was really good and the way product had been packaged to avoid damage was really impressive,I would definitely use Media Storehouse again in the future.”

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Posted 2 months ago

Thank you so much for your kind words Chris! We’re delighted to hear that your Dad’s 80th birthday gift arrived safely and that you were happy with our service. It means a lot to know our packaging and care are appreciated. We would be thrilled to welcome you back to Media Storehouse in the future!

Posted 2 months ago

Media Storehouse Ltd is rated 4.7 based on 3,346 reviews