Media Storehouse Ltd Reviews

Name: Media Storehouse Ltd
Rating: 4.71

4.7 Rating 3,341 Reviews

93 %

of reviewers recommend Media Storehouse Ltd

4.7

Based on 3,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Media Storehouse Ltd:

Media Storehouse has a vast collection of unique images supplied by global brands and dedicated picture libraries. An international e-commerce company, we deliver a range of custom-made prints, wall art and photo gift products to customers globally from production facilities in Australia, Canada, UK and USA.

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Media Storehouse Ltd 5 star review on 17th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The print was not as described. I requested a 16 x 12 print. I received a 16 x 11 print on 16 x 12 paper. The paper was damaged on the edges. When I complained, I received a standard response making patronising excuses about how the company uses imagery software, with no acceptance of the error. A terrible service which I won’t be using again.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your feedback.. We have carefully reviewed the comments you provided directly to us, which noted that while the paper size was 16 × 12 inches, the visible image area measured approximately 16 × 11 inches, causing inconvenience when framing. In that correspondence, there was no mention of any damage to the paper edges. To clarify, all of our prints are produced to the exact paper dimensions ordered. As outlined on our website at the time of purchase, customers can choose between two layout options: Print the Entire Image, which preserves the full photograph and may result in borders depending on the original image proportions, or Zoom and Crop, which fills the entire print area by cropping parts of the image. A clear preview of the selected option is shown when the product is chosen and again in the shopping cart before checkout, with the opportunity to adjust cropping where applicable. Our aim is always to provide clear descriptions, images, and previews so customers can make fully informed decisions before completing a purchase and we’re sorry to hear that the final result did not meet your expectations but do however hope we have again clarified why the print was manufactured precisely according to the specifications and layout option selected at checkout.

Posted 2 weeks ago

“Terrible print. Never got back to me because I wasn't able to photograph it before I threw it out. Waste of money. Do not shop here.”

Helpful Report

Posted 3 weeks ago

We’re sorry to hear you were unhappy with your purchase Cindy. To review any quality concerns, we do require photos of the print; unfortunately, as the item was disposed of before images could be provided, we were unable to assess the issue. We aim to provide clear product descriptions, images, and specifications to help customers make informed decisions. All prints are produced from high-resolution files supplied by the original source and are printed as provided, without editing, to accurately reflect the original artwork.

Posted 3 weeks ago

“Very poor quality print within a very poor quality frame. I am very disappointed with cheap looking product.”

Helpful Report

Posted 1 month ago

We're sorry to read here how disappointed you are with the quality of both the print and the frame. To help our quality control team review the issue and resolve this as quickly as possible, we kindly ask if you could email us a few photos of the item, including the frame, print, and the packaging, to sales@mediastorehouse.com. Photos taken on a mobile phone are perfectly fine. These images will allow us to properly assess what has gone wrong without asking you to return the product at this stage. Once we receive the photos, we will review them promptly and come back to you with the next steps. Thank you for your cooperation Kevin.

Posted 1 month ago

“I have issue my order , I email, called never respond”

Helpful Report

Posted 3 months ago

We're sorry for the delay in getting back to you but confirm that we have received your direct email and the photos you sent through. These have now been passed to our team and are being investigated as advised. Thank you for your patience, and we’ll be back in touch as soon as we have an update.

Posted 3 months ago

“With a published lead/ delivery timeframe of 3/5 days. Once ordered at all times an estimated dispatch date was given and even 5 days later it was still not shipped with the estimated dispatch date still shown as the date in the past. Due to this delay it was pointless to send it to the original destination. A request was made to change the destination address with myself paying the extra postage. I was informed via email this was not possible even though it was days off being shipped and to hope for a resolution that it turns up on time. I had to have someone receive the parcel and then forward it to the UK. Where due to the lateness I had to get someone else to organise and pay for framing. Email communications were either blunt and unhelpful or unanswered Regards Warren hogg”

Helpful Report

Posted 3 months ago

As mentioned in our direct communication, once an order is confirmed, it immediately enters our automated production process, which means we’re unable to modify, cancel, or redirect it—even if it has not yet shipped. This system ensures efficiency and consistency in production, but it does mean we cannot retrieve or amend individual items once processing has begun. For future reference, we also have a UK store where orders can be placed for quicker delivery to UK addresses. We’re also sorry to hear you found our email communications unhelpful. Our team aims to respond promptly and courteously to all enquiries, and we regret if your experience fell short of that standard. We appreciate your feedback and understanding of how our production network operates across different regions. Thank you again for taking the time to share your thoughts with this community, Warren.

Posted 3 months ago

“Image quality poor.”

Helpful Report

Posted 3 months ago

We’re sorry to hear that the print didn’t meet your expectations. We aim to provide clear and detailed product descriptions, images, and specifications on our website to help customers make informed choices. Prints are produced directly from the original high-resolution files without alteration, ensuring they remain true to the original artwork and preserve its authentic character. Of course, if you’re not completely satisfied, you’re welcome to return the print for a refund by sending it to the address provided in our direct message.

Posted 3 months ago

“Have not received it yet and no messages re dely”

Helpful Report

Posted 4 months ago

Thank you for bringing this to our attention here, Stephen. Please check your inbox for our update confirming delivery details and the options available to you.

Posted 4 months ago

“Shockingly bad quality image, a photo of a photocopy on glossy paper. I threw it out.”

Helpful Report

Posted 6 months ago

We're sorry to hear that the quality of your image did not meet your expectations. We use high-resolution files that are not edited prior to production, so they remain an accurate representation of the original artwork. Our aim is always to provide prints you can enjoy, and it’s disappointing to know we missed the mark this time but thank you for sharing your feedback with Sandra.

Posted 6 months ago

“Picture not delivered.”

Helpful Report

Posted 6 months ago

Thank you for letting us know that your order hasn’t been delivered as expected. We’ve sent you a direct message to confirm your shipping address. As soon as we receive this information, we’ll arrange a replacement for you right away.

Posted 6 months ago

“The puzzle I ordered was extremely expensive (499) and fell apart constantly during the assembly process. Extremely sad and disappointed, as I usually love doing puzzles; this product was the worst I've ever dealt with.”

Helpful Report

Posted 9 months ago

Thank you for sharing your feedback with the community, Karen. As we noted in our direct communication, USA Puzzles are produced using a high-quality print-on-demand method, which enables a wide range of unique designs. This production approach may result in subtle differences in piece fit compared to traditional, mass-produced puzzles. Our puzzles are primarily designed to offer an enjoyable and engaging assembly experience. While the puzzle in question meets our production standards, we understand that individual preferences and expectations can vary. Your feedback is appreciated and will be considered as we continue to review and refine our product offerings. If you have any further questions or require additional support, please don’t hesitate to reach out to us directly.

Posted 9 months ago

“They offered many sizes to print and they didn’t bother to make sure the picture printed completely. They printed 2/3 of it and blatantly chopped it. Order at your own risk.”

Helpful Report

Posted 9 months ago

Thank you for your feedback. We’re sorry to hear you were disappointed with your order. We have reviewed the details of your purchase and can confirm that the layout was printed cropped as selected during the ordering process. We take great care to ensure our prints remain as true to the original artwork as possible striving to provide clear and detailed product descriptions, images, and specifications on our website so customers can make informed decisions. As all our prints are custom-made, the layout of an image may vary depending on the shape of the original file and the print size chosen. We offer two layout options: printing the entire image (which may add borders) or fitting the image to the selected product (which may involve cropping). These differences are clearly shown during the product selection process and again at the preview stage in the shopping cart. When applicable, customers are shown a message stating: “The original artwork is a slightly different shape than the paper, so margins are added as shown in the preview. Click Adjust Cropping to make adjustments.” We encourage all our customers to review this preview carefully before completing their order. We genuinely value your feedback and are always working to improve clarity in our ordering process. If you have any further concerns, please feel free to reach out directly to our customer service team.

Posted 9 months ago

“Good print but badly packaged. Arrived with edges buckled and a big crease. An expensive fine art print, which I would have expected to be packed better! I would have returned but it's a birthday gift and I don't have time...”

Helpful Report

Posted 9 months ago

We're really sorry to hear your print arrived damaged. We do our very best to securely pack products so that they arrive safely and this does happen generally but we do have to rely on our carriers to take care of them on our behalf and we are sorry that this did not happen in this instance. While we understand you were short on time, if there's anything we can do please don’t hesitate to send a message directly to sales@mediastorehouse.com Thank you for the feedback.

Posted 9 months ago

“I never received my order. I have no tracking information either.”

Helpful Report

Posted 11 months ago

Thank you for reaching out to us. We're sorry to hear that you haven’t received your order. It was sent by standard mail, which unfortunately does not include tracking. We have sent you a direct message to assist you further. Please check your inbox, and we’ll do our best to resolve this for you.

Posted 11 months ago

“I ordered two prints. I received one. I contacted Media Storehouse for a refund. I was told I would receive a refund. I then was asked to review Media Storehouse, so I again asked for my refund. I have not received a refund. I have not been contacted. This is theft.”

Helpful Report

Posted 1 year ago

Thank you for following up directly and via this platform Elizabeth. We sincerely apologise for the delay in processing your refund. Please rest assured that our company does not engage in theft — we value our customers and strive to resolve any issues promptly. The payment has been reversed to the original method of payment used during your purchase. Depending on your bank, it may take up to five days for the funds to appear in your account. If you have any further concerns, please don’t hesitate to reach out again directly.

Posted 1 year ago

“I ordered a jigsaw of an image of my husband as part of a rugby team. When it arrived the image was of only of half the team photo and he had been cut off. When I queried this I was told it was my error and that I had cropped the image before ordering. The ordering process is complicated and I thought I had ordered the original image as advertised. Unfortunately there was no attempt to rectify the issue even as a good will gesture so the jigsaw is useless 😔 Be very careful when you’re ordering!”

Helpful Report

Posted 1 year ago

“I bought a 1k piece jig puzzle Feb 23 Excellent experience I bought 2 more this year Shame to my trust The cutting was awful Each piece can seat perfectly in different positions and locations I never recommend them”

Helpful Report

Posted 1 year ago

“Picture on the box was distorted. Had to order a separate print from a different source so we judge the picture to the puzzle. Very slack.”

Helpful Report

Posted 1 year ago

Thank you for bringing this to our attention, and we sincerely apologise for any inconvenience caused. We aim to provide high-quality products and experiences, and we're sorry to hear that the image on the box did not meet your expectations. To help us investigate this issue further, could you please share more details, along with photos showing the distortion on the box, sending the information to sales@mediastorehouse.com? This will allow us to better understand the problem and work towards a resolution. We truly value your feedback and appreciate the opportunity to make things right.

Posted 1 year ago

“Awful quality print - was quite shocked at how pixilated it was when we opened it. Going off the image on the website we expected much better quality. We bought another print of the same artist from another company, it was half the price and fantastic quality. Feel like we've been ripped off paying £40 for a pixilated poster.”

Helpful Report

Posted 1 year ago

Thank you for your review Murran. We genuinely value your feedback and want to ensure that every customer is satisfied with their purchase. To help with this, we recommend carefully reviewing the product description and associated photographs on our website before making a decision. Our products are reproduced using modern lab systems, ensuring high quality and accurate representation. Please keep in mind that the quality of historical images may vary due to the age and condition of the original materials. Our collection includes scans of originals, which might show signs of wear, such as marks, scratches, or discoloration. We preserve these characteristics to maintain the authenticity and artistic integrity of the original artwork. If you're not completely satisfied Media Storehouse has a simple returns policy so if you would like to return the print, kindly send a direct message to sales@mediastorehouse.com for instructions. We’re here to help and appreciate your understanding.

Posted 1 year ago

“I ordered a photo print of a piece by a famous photographer. When I recieved the print, it was the 8x12 inches I had ordered, but they had cropped off the left third of the photograph to fit the size. It is useless to me.. I was very disappointed and felt rippied off.”

Helpful Report

Posted 1 year ago

We sincerely apologise for the disappointment and inconvenience caused by the cropping of your photo print. We have also received your direct feedback along with a photo of the print you received. This has been forwarded to our production team for review and we will be in contact with you directly with an update soon. Thank you for bringing this to our attention, and we appreciate your understanding and patience as we work to resolve this matter Gary.

Posted 1 year ago

“This jigsaw DL17 9 MAP is value for money of £40 . Too faint to do,took me a week, 500 pieces normally take 1 day. Fartoo faint to read PETER GRAY.”

Helpful Report

Posted 1 year ago

We are genuinely sorry to hear that you were not satisfied with the puzzle. To ensure customer satisfaction, we recommend studying the product description and associated photographs on our website before making a purchase. We strive to ensure that our puzzles provide an enjoyable experience for all our customers and regret that the colours and details did not meet your expectations, making the assembly difficult. Please note that our high-resolution files are not edited prior to production, ensuring they accurately represent the original artwork. Some puzzles can indeed be more challenging to complete, and we appreciate your perseverance in finishing the puzzle. We hope the sense of accomplishment made the effort worthwhile. Once again we apologise for any inconvenience caused and thank you for sharing your feedback with this community Peter.

Posted 1 year ago

Media Storehouse Ltd is rated 4.7 based on 3,341 reviews