Media Storehouse Ltd Reviews

Name: Media Storehouse Ltd
Rating: 4.71

4.7 Rating 3,241 Reviews

93 %

of reviewers recommend Media Storehouse Ltd

4.7

Based on 3,241 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Media Storehouse Ltd:

Media Storehouse has a vast collection of unique images supplied by global brands and dedicated picture libraries. An international e-commerce company, we deliver a range of custom-made prints, wall art and photo gift products to customers globally from production facilities in Australia, Canada, UK and USA.

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Media Storehouse Ltd 5 star review on 21st November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The puzzle I ordered was extremely expensive (499) and fell apart constantly during the assembly process. Extremely sad and disappointed, as I usually love doing puzzles; this product was the worst I've ever dealt with.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback with the community, Karen. As we noted in our direct communication, USA Puzzles are produced using a high-quality print-on-demand method, which enables a wide range of unique designs. This production approach may result in subtle differences in piece fit compared to traditional, mass-produced puzzles. Our puzzles are primarily designed to offer an enjoyable and engaging assembly experience. While the puzzle in question meets our production standards, we understand that individual preferences and expectations can vary. Your feedback is appreciated and will be considered as we continue to review and refine our product offerings. If you have any further questions or require additional support, please don’t hesitate to reach out to us directly.

Posted 1 month ago

“They offered many sizes to print and they didn’t bother to make sure the picture printed completely. They printed 2/3 of it and blatantly chopped it. Order at your own risk.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re sorry to hear you were disappointed with your order. We have reviewed the details of your purchase and can confirm that the layout was printed cropped as selected during the ordering process. We take great care to ensure our prints remain as true to the original artwork as possible striving to provide clear and detailed product descriptions, images, and specifications on our website so customers can make informed decisions. As all our prints are custom-made, the layout of an image may vary depending on the shape of the original file and the print size chosen. We offer two layout options: printing the entire image (which may add borders) or fitting the image to the selected product (which may involve cropping). These differences are clearly shown during the product selection process and again at the preview stage in the shopping cart. When applicable, customers are shown a message stating: “The original artwork is a slightly different shape than the paper, so margins are added as shown in the preview. Click Adjust Cropping to make adjustments.” We encourage all our customers to review this preview carefully before completing their order. We genuinely value your feedback and are always working to improve clarity in our ordering process. If you have any further concerns, please feel free to reach out directly to our customer service team.

Posted 1 month ago

“Good print but badly packaged. Arrived with edges buckled and a big crease. An expensive fine art print, which I would have expected to be packed better! I would have returned but it's a birthday gift and I don't have time...”

Helpful Report

Posted 1 month ago

We're really sorry to hear your print arrived damaged. We do our very best to securely pack products so that they arrive safely and this does happen generally but we do have to rely on our carriers to take care of them on our behalf and we are sorry that this did not happen in this instance. While we understand you were short on time, if there's anything we can do please don’t hesitate to send a message directly to sales@mediastorehouse.com Thank you for the feedback.

Posted 1 month ago

“I never received my order. I have no tracking information either.”

Helpful Report

Posted 3 months ago

Thank you for reaching out to us. We're sorry to hear that you haven’t received your order. It was sent by standard mail, which unfortunately does not include tracking. We have sent you a direct message to assist you further. Please check your inbox, and we’ll do our best to resolve this for you.

Posted 3 months ago

“I ordered two prints. I received one. I contacted Media Storehouse for a refund. I was told I would receive a refund. I then was asked to review Media Storehouse, so I again asked for my refund. I have not received a refund. I have not been contacted. This is theft.”

Helpful Report

Posted 4 months ago

Thank you for following up directly and via this platform Elizabeth. We sincerely apologise for the delay in processing your refund. Please rest assured that our company does not engage in theft — we value our customers and strive to resolve any issues promptly. The payment has been reversed to the original method of payment used during your purchase. Depending on your bank, it may take up to five days for the funds to appear in your account. If you have any further concerns, please don’t hesitate to reach out again directly.

Posted 4 months ago

“I ordered a jigsaw of an image of my husband as part of a rugby team. When it arrived the image was of only of half the team photo and he had been cut off. When I queried this I was told it was my error and that I had cropped the image before ordering. The ordering process is complicated and I thought I had ordered the original image as advertised. Unfortunately there was no attempt to rectify the issue even as a good will gesture so the jigsaw is useless 😔 Be very careful when you’re ordering!”

Helpful Report

Posted 5 months ago

“I bought a 1k piece jig puzzle Feb 23 Excellent experience I bought 2 more this year Shame to my trust The cutting was awful Each piece can seat perfectly in different positions and locations I never recommend them”

Helpful Report

Posted 5 months ago

“Picture on the box was distorted. Had to order a separate print from a different source so we judge the picture to the puzzle. Very slack.”

Helpful Report

Posted 6 months ago

Thank you for bringing this to our attention, and we sincerely apologise for any inconvenience caused. We aim to provide high-quality products and experiences, and we're sorry to hear that the image on the box did not meet your expectations. To help us investigate this issue further, could you please share more details, along with photos showing the distortion on the box, sending the information to sales@mediastorehouse.com? This will allow us to better understand the problem and work towards a resolution. We truly value your feedback and appreciate the opportunity to make things right.

Posted 6 months ago

“Awful quality print - was quite shocked at how pixilated it was when we opened it. Going off the image on the website we expected much better quality. We bought another print of the same artist from another company, it was half the price and fantastic quality. Feel like we've been ripped off paying £40 for a pixilated poster.”

Helpful Report

Posted 9 months ago

Thank you for your review Murran. We genuinely value your feedback and want to ensure that every customer is satisfied with their purchase. To help with this, we recommend carefully reviewing the product description and associated photographs on our website before making a decision. Our products are reproduced using modern lab systems, ensuring high quality and accurate representation. Please keep in mind that the quality of historical images may vary due to the age and condition of the original materials. Our collection includes scans of originals, which might show signs of wear, such as marks, scratches, or discoloration. We preserve these characteristics to maintain the authenticity and artistic integrity of the original artwork. If you're not completely satisfied Media Storehouse has a simple returns policy so if you would like to return the print, kindly send a direct message to sales@mediastorehouse.com for instructions. We’re here to help and appreciate your understanding.

Posted 9 months ago

“I ordered a photo print of a piece by a famous photographer. When I recieved the print, it was the 8x12 inches I had ordered, but they had cropped off the left third of the photograph to fit the size. It is useless to me.. I was very disappointed and felt rippied off.”

Helpful Report

Posted 11 months ago

We sincerely apologise for the disappointment and inconvenience caused by the cropping of your photo print. We have also received your direct feedback along with a photo of the print you received. This has been forwarded to our production team for review and we will be in contact with you directly with an update soon. Thank you for bringing this to our attention, and we appreciate your understanding and patience as we work to resolve this matter Gary.

Posted 11 months ago

“This jigsaw DL17 9 MAP is value for money of £40 . Too faint to do,took me a week, 500 pieces normally take 1 day. Fartoo faint to read PETER GRAY.”

Helpful Report

Posted 1 year ago

We are genuinely sorry to hear that you were not satisfied with the puzzle. To ensure customer satisfaction, we recommend studying the product description and associated photographs on our website before making a purchase. We strive to ensure that our puzzles provide an enjoyable experience for all our customers and regret that the colours and details did not meet your expectations, making the assembly difficult. Please note that our high-resolution files are not edited prior to production, ensuring they accurately represent the original artwork. Some puzzles can indeed be more challenging to complete, and we appreciate your perseverance in finishing the puzzle. We hope the sense of accomplishment made the effort worthwhile. Once again we apologise for any inconvenience caused and thank you for sharing your feedback with this community Peter.

Posted 1 year ago

“Very slow delivery”

Helpful Report

Posted 1 year ago

We sincerely apologize for any inconvenience caused by the delivery time of your recent order. We understand the importance of timely deliveries and appreciate your feedback. This order was shipped using the economy option selected and typically economy mail delivery times range between 7-14 business days. We're pleased to see that your order was delivered within the expected timeframe. For future reference, we do offer an express shipping option for orders that require urgent delivery. Thank you for sharing your feedback with this community, Ryan.

Posted 1 year ago

“Not satisfied, no reply on my problem.”

Helpful Report

Posted 1 year ago

Upon investigating your order, we found that a reply was indeed sent to you on February 26th by our customer support team. However, it's possible that our email might have been diverted to your junk or spam folder. To ensure that you receive our correspondence, we recommend checking your junk or spam folder and adding our email address to your contacts or safe senders list. We apologise for any confusion or inconvenience caused. Please contact us directly if there's anything else we can assist you with.

Posted 1 year ago

“Mr d s moorman birmingham .this company took my money and sent no item do not answer the phone and sent me fed ex tracking that could not be found I'm a disabled customer living on benefits and saved up to buy the item as a present Totaly ripped off in every way This company should be ashamed”

Helpful Report

Posted 1 year ago

Apologiies for the inconvenience you've experienced regarding your recent delivery. Upon receiving your feedback, we immediately investigated the matter further and have been in constant communication with you directly, providing regular updates via our email service. We have also been in contact with FedEx to investigate the delivery issue and they have confirmed that a direct request was received for the parcel to be redirected therefore it is available for collection at the requested depot. In light of this, we have sent you an email containing the necessary details for collecting your item and hope the latest information clarifies the matter. Thank you for sharing your feedback with this community, Mr Moorman.

Posted 1 year ago

“Dreadfull d s moorman birmingham .this company took.my money and I've got nothing no contact no answers .fed ex delivery does not exist. And I'm disabled. Bad bad bad bad”

Helpful Report

Posted 1 year ago

We appreciate your concern that you haven't received your delivery however, as advised in our direct message, the tracking is showing it's still in transit. In order to better serve you, we will contact the carrier ASAP to look into the whereabouts of your shipment. As we need to extensively investigate with the carrier to assure the accurate delivery of your item, this process normally takes a few days. You can be confident that we are making every effort to find a quick solution to this problem, As soon as we receive an update from the carrier, we will immediately notify via direct email with the latest information. If you have any other questions or concerns in the meantime, please do not hesitate to reach out to us directly at sales@mediastorehouse.com Again, we really appreciate your understanding and patience in this matter, David.

Posted 1 year ago

“Media store have an image of myself and my sisters Named Ross Triplets of Aldwick Road My self or my sisters have not given consent for our image of our first day at school to be used and SOLD on your website Explain how this can happen As a family we are not happy As we feel at the age of 61 we are been exploited You are selling a memory that is personal only to us NOT your website”

Helpful Report

Posted 1 year ago

Media Storehouse operates image stores on behalf a wide-range of partners. You can find out more about our products and services on our FAQ page (www.mediastorehouse.com/help.html). If you would like to send the Media ID number of the image, which you will find in the product info tab underneath the product details, to sales@mediastorehouse.com we will pass the inquiry onto the relevant print partner so they can communicate with you directly. Thank you for bringing your concern to our attention, Gillian.

Posted 1 year ago

“I placed a order on December 15 and was told via telephone that I would receive my order on December 22. It’s December 22 and nothing. My attempts to contact them have not been successful. I have left them numerous telephone messages and sent them numerous emails and FB messenger messages and they will not respond. It appears as though they have “ghosted “ me, which is a ominous sign. At this time I have no choice but to conclude I have been scammed. I hope this is not the case, but if walks like a duck, talks like a duck, it is indeed a duck. I will update this most as things evolve.”

Helpful Report

Posted 1 year ago

We would also like to clarify that we did respond to your initial message on December 22nd. However, it's possible that our response might have inadvertently landed in your spam or junk email folder. The delay in responding to subsequent messages the same day was an anomaly, possibly due to the high volume of requests during the busy holiday season, and we regret any inconvenience it caused. All Media Storehouse products are customized, and this involves a meticulous process to craft and prepare each item for shipping. The estimated shipping date mentioned in the order details, December 22nd, was provided as an indication of when the item would be dispatched, not as the delivery date. During the month of December, we experienced a substantial surge in orders, which regrettably led to delays in shipping some orders. Despite our commitment to delivering orders promptly, the high volume and the inherent uncertainties associated with shipping during this busy season have made it challenging for us to guarantee precise delivery dates. We genuinely apologize for any inconvenience this delay may have caused and sincerely appreciate your understanding and patience in this matter. If you have any further questions or concerns regarding your order, please do not hesitate to reach out to us directly. Thank you for sharing your feedback with this community. We value every customer and strive to resolve issues in a timely and efficient manner. We hope this explanation clarifies the order and any misconceptions about our business practices.

Posted 1 year ago

“o.k range non-existent -zero customer service they send you half an image a cropped half image and then block you when you complain.wont go back didnt even recieve a refund or an apology for senbding me a different image .gave up walked away phone number doesnt work either.”

Helpful Report

Posted 1 year ago

We truly appreciate your honest feedback about your recent experience with our products and services and are genuinely sorry for any frustration or inconvenience you may have encountered. We are committed to addressing your concerns in a clear and comprehensive manner. As already explained in our direct communications, our products are custom-crafted to align with the image files provided and the specific product dimensions chosen. In instances where image dimensions differ from product dimensions, adjustments may be made to the print layout. To ensure transparency, we display any differences on our website during the product selection process. Additionally, these differences are reiterated in the order preview images, giving you a clear representation of the final product's appearance. In response to your concerns about our customer service, we place high value on promptly addressing direct messages. We are dedicated to providing assistance across various aspects, including guiding you through the ordering process and providing insight into our policies. We are equally committed to facilitating returns when appropriate. Rest assured that your experience is pivotal to us, and we remain steadfast in resolving your concerns comprehensively. Return instructions have been sent to you separately to guide you through the process. We would like to direct your attention to our online presence, where we detail our policies, procedures, and unwavering commitment to ensuring customer satisfaction. For further insights into our processes, we encourage you to visit our FAQ page (https://www.mediastorehouse.com/help.html) where we also provide information on how to contact us effectively. If you encountered any difficulties with our phone number, we apologise however please continue to reach out directly, and we will ensure that your concerns are addressed. Thank you for your feedback. We sincerely hope for an opportunity to rebuild your trust in our brand in the future.

Posted 1 year ago

“The main part of my photo card was missing.”

Helpful Report

Posted 1 year ago

Thank you for reaching out and sharing your feedback with this community. We truly apologise for the oversight in your recent order. Your satisfaction is of utmost importance to us, and we're committed to making things right. We've already taken steps to address the layout which needed amending so that the square image fitted on the rectangular card. A free replacement is being produced on a high-priority basis, and you can expect it to arrive soon. Once again, we apologise for any inconvenience this has caused and appreciate your patience. If you have any further questions or concerns, please don't hesitate to contact us directly at sales@mediastorehouse.com.

Posted 1 year ago

“I got the wrong product”

Helpful Report

Posted 1 year ago

Thank you for letting us know there is a problem with your order via this post. We sincerely apologies for any trouble this has caused. In order to assist our quality control team and expedite the resolution process, we kindly request that you provide photo(s) of the issue by sending them directly to sales@mediastorehouse.com. A camera phone would be great for taking the required photos. This allows us to better understand the issue without requiring you to return the product at this time. Once we receive the photo(s), our team will thoroughly review them and promptly provide you with an update on the situation. We appreciate your cooperation and attention to this matter, Ellen.

Posted 1 year ago

Media Storehouse Ltd is rated 4.7 based on 3,241 reviews