Media Storehouse Ltd Reviews

Name: Media Storehouse Ltd
Rating: 4.72

4.7 Rating 3,073 Reviews

94 %

of reviewers recommend Media Storehouse Ltd

4.7

Based on 3,073 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Media Storehouse Ltd:

Media Storehouse has a vast collection of unique images supplied by global brands and dedicated picture libraries. An international e-commerce company, we deliver a range of custom-made prints, wall art and photo gift products to customers globally from production facilities in Australia, Canada, UK and USA.

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Media Storehouse Ltd 5 star review on 8th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not satisfied, no reply on my problem.”

Helpful Report

Posted 3 weeks ago

Upon investigating your order, we found that a reply was indeed sent to you on February 26th by our customer support team. However, it's possible that our email might have been diverted to your junk or spam folder. To ensure that you receive our correspondence, we recommend checking your junk or spam folder and adding our email address to your contacts or safe senders list. We apologise for any confusion or inconvenience caused. Please contact us directly if there's anything else we can assist you with.

Posted 3 weeks ago

“Mr d s moorman birmingham .this company took my money and sent no item do not answer the phone and sent me fed ex tracking that could not be found I'm a disabled customer living on benefits and saved up to buy the item as a present Totaly ripped off in every way This company should be ashamed”

Helpful Report

Posted 2 months ago

Apologiies for the inconvenience you've experienced regarding your recent delivery. Upon receiving your feedback, we immediately investigated the matter further and have been in constant communication with you directly, providing regular updates via our email service. We have also been in contact with FedEx to investigate the delivery issue and they have confirmed that a direct request was received for the parcel to be redirected therefore it is available for collection at the requested depot. In light of this, we have sent you an email containing the necessary details for collecting your item and hope the latest information clarifies the matter. Thank you for sharing your feedback with this community, Mr Moorman.

Posted 2 months ago

“Dreadfull d s moorman birmingham .this company took.my money and I've got nothing no contact no answers .fed ex delivery does not exist. And I'm disabled. Bad bad bad bad”

Helpful Report

Posted 2 months ago

We appreciate your concern that you haven't received your delivery however, as advised in our direct message, the tracking is showing it's still in transit. In order to better serve you, we will contact the carrier ASAP to look into the whereabouts of your shipment. As we need to extensively investigate with the carrier to assure the accurate delivery of your item, this process normally takes a few days. You can be confident that we are making every effort to find a quick solution to this problem, As soon as we receive an update from the carrier, we will immediately notify via direct email with the latest information. If you have any other questions or concerns in the meantime, please do not hesitate to reach out to us directly at sales@mediastorehouse.com Again, we really appreciate your understanding and patience in this matter, David.

Posted 2 months ago

“Media store have an image of myself and my sisters Named Ross Triplets of Aldwick Road My self or my sisters have not given consent for our image of our first day at school to be used and SOLD on your website Explain how this can happen As a family we are not happy As we feel at the age of 61 we are been exploited You are selling a memory that is personal only to us NOT your website”

Helpful Report

Posted 3 months ago

Media Storehouse operates image stores on behalf a wide-range of partners. You can find out more about our products and services on our FAQ page (www.mediastorehouse.com/help.html). If you would like to send the Media ID number of the image, which you will find in the product info tab underneath the product details, to sales@mediastorehouse.com we will pass the inquiry onto the relevant print partner so they can communicate with you directly. Thank you for bringing your concern to our attention, Gillian.

Posted 3 months ago

“I placed a order on December 15 and was told via telephone that I would receive my order on December 22. It’s December 22 and nothing. My attempts to contact them have not been successful. I have left them numerous telephone messages and sent them numerous emails and FB messenger messages and they will not respond. It appears as though they have “ghosted “ me, which is a ominous sign. At this time I have no choice but to conclude I have been scammed. I hope this is not the case, but if walks like a duck, talks like a duck, it is indeed a duck. I will update this most as things evolve.”

Helpful Report

Posted 3 months ago

We would also like to clarify that we did respond to your initial message on December 22nd. However, it's possible that our response might have inadvertently landed in your spam or junk email folder. The delay in responding to subsequent messages the same day was an anomaly, possibly due to the high volume of requests during the busy holiday season, and we regret any inconvenience it caused. All Media Storehouse products are customized, and this involves a meticulous process to craft and prepare each item for shipping. The estimated shipping date mentioned in the order details, December 22nd, was provided as an indication of when the item would be dispatched, not as the delivery date. During the month of December, we experienced a substantial surge in orders, which regrettably led to delays in shipping some orders. Despite our commitment to delivering orders promptly, the high volume and the inherent uncertainties associated with shipping during this busy season have made it challenging for us to guarantee precise delivery dates. We genuinely apologize for any inconvenience this delay may have caused and sincerely appreciate your understanding and patience in this matter. If you have any further questions or concerns regarding your order, please do not hesitate to reach out to us directly. Thank you for sharing your feedback with this community. We value every customer and strive to resolve issues in a timely and efficient manner. We hope this explanation clarifies the order and any misconceptions about our business practices.

Posted 3 months ago

“o.k range non-existent -zero customer service they send you half an image a cropped half image and then block you when you complain.wont go back didnt even recieve a refund or an apology for senbding me a different image .gave up walked away phone number doesnt work either.”

Helpful Report

Posted 7 months ago

We truly appreciate your honest feedback about your recent experience with our products and services and are genuinely sorry for any frustration or inconvenience you may have encountered. We are committed to addressing your concerns in a clear and comprehensive manner. As already explained in our direct communications, our products are custom-crafted to align with the image files provided and the specific product dimensions chosen. In instances where image dimensions differ from product dimensions, adjustments may be made to the print layout. To ensure transparency, we display any differences on our website during the product selection process. Additionally, these differences are reiterated in the order preview images, giving you a clear representation of the final product's appearance. In response to your concerns about our customer service, we place high value on promptly addressing direct messages. We are dedicated to providing assistance across various aspects, including guiding you through the ordering process and providing insight into our policies. We are equally committed to facilitating returns when appropriate. Rest assured that your experience is pivotal to us, and we remain steadfast in resolving your concerns comprehensively. Return instructions have been sent to you separately to guide you through the process. We would like to direct your attention to our online presence, where we detail our policies, procedures, and unwavering commitment to ensuring customer satisfaction. For further insights into our processes, we encourage you to visit our FAQ page (https://www.mediastorehouse.com/help.html) where we also provide information on how to contact us effectively. If you encountered any difficulties with our phone number, we apologise however please continue to reach out directly, and we will ensure that your concerns are addressed. Thank you for your feedback. We sincerely hope for an opportunity to rebuild your trust in our brand in the future.

Posted 7 months ago

“The main part of my photo card was missing.”

Helpful Report

Posted 8 months ago

Thank you for reaching out and sharing your feedback with this community. We truly apologise for the oversight in your recent order. Your satisfaction is of utmost importance to us, and we're committed to making things right. We've already taken steps to address the layout which needed amending so that the square image fitted on the rectangular card. A free replacement is being produced on a high-priority basis, and you can expect it to arrive soon. Once again, we apologise for any inconvenience this has caused and appreciate your patience. If you have any further questions or concerns, please don't hesitate to contact us directly at sales@mediastorehouse.com.

Posted 8 months ago

“I got the wrong product”

Helpful Report

Posted 8 months ago

Thank you for letting us know there is a problem with your order via this post. We sincerely apologies for any trouble this has caused. In order to assist our quality control team and expedite the resolution process, we kindly request that you provide photo(s) of the issue by sending them directly to sales@mediastorehouse.com. A camera phone would be great for taking the required photos. This allows us to better understand the issue without requiring you to return the product at this time. Once we receive the photo(s), our team will thoroughly review them and promptly provide you with an update on the situation. We appreciate your cooperation and attention to this matter, Ellen.

Posted 8 months ago

“I want to obtain a jigsaw but I am the subject🤔how come nobody asked for my permission or offer me a couple of free ones for my grandchildren? Ian Rigby Preston North End historian”

Helpful Report

Posted 1 year ago

“Order629087055 Ordered in January - unable to post beforehand due to illness- what was advertised as a 10x8 print. When it arrived, I found that the print image size was 10x61/4 (25 1/2cmx17cm with two white bands top and bottom which made the image totally unusable. Contacted the Company - Suzanne - who wasn't exactly helpful and said it was my fault that I didn't look further on their web site for other options such as add filter,zoom in, add small margin etc. To be fair I didn't notice these options when ordering as I looked at the online image and presumed it would be 10x8. As this photograph was meant to go to Parliament I have now to source another supplier. BEWARE if ordering check all the options, which I never noticed but I felt that Customer services were not very helpful apart from blaming the customer. On the delivery note it stated 10x8” photograph (25x20cm) which is incorrect, but is true if you measure the print size but not if you measure the image size. I could not have confidence in using this Company again and would rate their service as 1 star.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback regarding the 10x8" print you received in January. We're sorry to hear that you were disappointed and apologise if you felt that we were not helpful. We understand that you may have missed the options available to adjust the layout during the ordering process. We would like to clarify that the print you received was correct, and the image size and layout were clearly stated on our website. Additionally, this information was confirmed in the order details, which included an image showing the layout of the print, including the margins. As we explained in our direct message to you, we offer the choice of how you'd like your image printed to accommodate differences in aspect ratio between the original image and the paper or product it's printed on. We do our best to provide our customers with as much information as possible, including product views, specifications, and information about this on our FAQ page. We're sorry to hear that you have had to source an alternative supplier for your print, but we appreciate your feedback and your contribution to this community. Thank you again for bringing this to our attention, Geoff

Posted 1 year ago

“I ordered a puzzle for my son from Media Storehouse. I new the puzzle would be difficult as many of the colors are similar but the puzzle pieces do not fit together well and are therefore very loose. It is almost impossible to determine which pieces fit together or which don't because they all fit so loosely. Even when you move the puzzle a tiny bit the pieces all come apart. I compared the size of the material used for their puzzle to another puzzle I purchased for a lot cheaper and the thickness is almost half. I would not suggest purchasing a puzzle from here especially for the price since the quality is very cheap.”

Helpful Report

Posted 1 year ago

We do our very best to provide lots of product information for our customers, including the size of the puzzle board, which is 1.5mm. As explained in our direct message, there is a level of repetition in jigsaw shapes with each matching piece away from its pair. We certainly agree in this instance the image selected does have lots of the same colour across the puzzle making it more challenging to complete and increaseing the possibility of putting pieces in the wrong place, which can also make the puzzle appear not to fit. We hope this explanation helps and that you wont give up. Puzzling should be fun, and sometimes too much time at one problem can take away from that. A fresh look at it later may help you see things you missed, too! Thank you for sharing your thoughts with this community, Brian

Posted 1 year ago

“So far things are not looking promising. My order was supposed to be shipped 2 days ago but it is still printing. I have tried emailing but no response (I checked my junk and spam folder). After multiple calls, I’m beginning to think the phone number provided is not real either. I’m posting this in hopes of calling attention to my order so I can get some communication and customer support.”

Helpful Report

Posted 1 year ago

“I received my print but unfortunately it was smaller than I anticipated-my fault not theirs. I should have checked the measurements out better. In saying this Media Storehouse (Australia) happily let me return my print for a full credit. I will now be purchasing the same print but in the size I wanted. It is so good to deal with a company that puts customer service ahead of sales. They had no reason to let me return the print as it was the size I had ordered but were happy to do so. I would recommend them to any one looking to purchase a print or wall art. Wish they had more products.”

Helpful Report

Posted 1 year ago

At Media Storehouse we value all our customers and really want to make sure they have an excellent experience. We also realise that sometimes orders don't go to plan, which is why we were able to offer a return within the 30 day return period. As soon as the return is received your refund will be procesed and we look forward to your next order with us! Thank you for your kind post, Mal.

Posted 1 year ago

“I’m afraid I have given the lowest score possible, because you have asked for this review before the product has even arrived. It was due days ago, but has still not arrived. It would seem you are more concerned about your image than your service.”

Helpful Report

Posted 1 year ago

“Ordered 2 prints. First was Queen Victoria with her dachshund Waldie under her desk. Second was a colourized print of two smooth coated dachshunds standing side by side. I added a small border to each. My visa was charged $55.29 and I have never received anything. No answer when I call the number provided. I wanted to order more prints but of course will not do business here again. Such a shame people cannot be trusted, so tired of being ripped off”

Helpful Report

Posted 1 year ago

Sorry to read our service has fallen short of expectations. I can confirm we have received your order, however it's possible the confirmation email found it's way to your junk or spam email folder so please do check there. Added to this, recently our USA production moved to a new location. Unfortunately this has caused some print dispatch delays. Our team are working as quickly as possible to dispatch all orders. I have also escalated this to our production manager and you will receive an update on dispatch. Please accept our sincere apologies for the unexpected delay and any inconvenience this has caused. In the meantime, if I can be of any further help please send a message to sales@mediastorehouse.com, which is the quickest way to contact us, and I will get back to you right away. Thank you for sharing your thoughts with us, Lisa.

Posted 1 year ago

“As the cost of the card was quite high I expected a good quality product, however the image was not colour accurate (I have two other high quality versions to match against) it also was a little dark and it wasn't even sharp. In fact it looked like it had been done on an office copier - to say I'm disappointed is an understatement, needless to say I won't be buying off them again.”

Helpful Report

Posted 1 year ago

We do publish lots of details and illustrations about our products. While we are unable to comment on the other version mentioned, we can confirm that all our products are professionally produced and are an accurate representation of the original artwork, matching the preview shown on our website, reflecting the age and quality of the artwork we have on file. I am sorry to read that the card fell short of expectations but hope this explanation helps. I also wanted to let you know that we do have a 30-day return policy, so if you would like to return the card, please do send a message to sales@mediastorehouse.com and I will send you the return instructions right away. Thank you for sharing your thoughts with this community, Jeremy

Posted 1 year ago

“Terrible, and disappointing. Apparently I did not give my address properly in my order and did not check this before my item was posted. I can't prove or disprove this. But I feel that it's an excuse not to send my item when I did send in my address. They wouldn't give me the benefit of the doubt and wanted me to pay again to reorder. Ugh!”

Helpful Report

Posted 1 year ago

As explained in our direct message our technology reads addresses electronically. This means it is extremely important to ensure we are supplied with complete and correct addresses. We do want our customers to receive orders safely so, as a safeguard, in the order detail email we also ask customers to double-check delivery addresses and let us know if any changes are needed. Unfortunately, in this instance, the street number was missing however we did advise that when the item was returned to us, we would reship it to the revised address supplied free of charge. We are sorry to read our service fell short of expectations but do hope this explanation helps. Thank you for sharing your thoughts with the community, Kim.

Posted 1 year ago

“I purchased two framed pictures from Media storehouse Wo:26413874 ,Batch: 3194256 and returned one picture back to your company per your return policy instructions using the original package on 4-13-2022. I've tried calling and leaving several messages regarding my refund but no one ever answers the phone or returns any messages. I would like my refund returned as well as the $67.99 it cost me in shipping fees because the ONE picture had to be sent in the original two picture box. . Thank you in advance, Ron Papillon.”

Helpful Report

Posted 1 year ago

Thanks for reaching out here, Ron. The quickest way to reach us is online by contacting our customer service department and providing all the details in the form provided at the Contact Us link at the bottom of the page. I've checked our system but can't find any received messages. Also, our returns department hasn't notified us of the receipt so if you could send the tracking details to sales@mediastorhouse.com, I can check the receipt for you and also process the refund.

Posted 1 year ago

“I would never use this service. I emailed customer service twice with no response for over a week. Finally, they responded to my web page query. I asked for a replacement, but still no progress.”

Helpful Report

Posted 1 year ago

We do value our customers and want to make sure they have a good experience with us and we are sorry to read our service did not meet your expectations. Unfortunately, despite our best endeavours, the original order did get lost in transit however, as we advised separately, a replacement was arranged. The print is already in transit, with complimentary upgraded shipping, so we would expect it to arrive soon but if you need to reach us directly, please send a message to sales@mediastorehouse.com. I hope this explanation helps. Thank you for sharing your thoughts with us, Michael

Posted 1 year ago

“If the product ever arrives, I may be ab;e to write about it.”

Helpful Report

Posted 2 years ago

Hi Robert, thanks for your feedback. The tracking number was included in the order dispatch email. According to Australia Post, it has been delivered, so we do hope a member of your household has accepted the puzzle on your behalf but if we can help further do please send a direct message to sales@mediastorehouse.com

Posted 2 years ago

Media Storehouse Ltd is rated 4.7 based on 3,073 reviews