This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Courier, Postal Service
Within 5 Days
average delivery time
accurate and undamaged orders
How would you rate
Media Storehouse Ltd
"I am still waiting to receive my order. The communication has been minimal and I am running out of patience."
According to our records we've only received 1 direct private message from you which we've responded to, providing delivery details but thanks for posting here too Bobbie.
Posted 1 month ago
"The card came plain. I did fill in on line details for a happy birthday but nothing was there. I thought there would have been detail on the map instead of plain, as this could have been anywhere. Very disappointed."
We do our very best to provide customers with detailed information and illustrations to make ordering as easy as possible. We also provide the option to add text to cards but unfortunately this order was not received with any. As shown the image chosen is a Norwich Norfolk UK City Street Map without detail. Please send us a direct message if you would like to return the card.
Posted 2 months ago
"Poor quality. We put the puzzle together once, and the image is already rubbing off from dozens of pieces, leaving white spots showing through all over the place. Very poor finish on the product. Would have expected a quality, glossy finish that withstands mind handling since it is a jigsaw puzzle.
Would NOT recommend this product to anyone."
We're sorry to read your feedback Annie Marie, especially as this is a very popular product. The image selected would certainly have been challenging to complete with lots of the same colours. To help us investigate further, please could you email by reply a photo(s) showing the issue (a camera phone is ideal for this). Once received, our quality control team will review them, together with your comments, and we'll get back to you via a private message.
Posted 3 months ago
"Still waiting for delivery"
Sorry to hear you haven't received this yet Chris however, according to the tracking details, FedEx been unable to deliver as no one was available to accept the parcel. We have sent a private message with the tracking and collection information.
Posted 4 months ago
"unfortunately i cannot comment on quality of item as it ha snot been delivered. Phone order with agreement for delivery and still not received. Company not interested and refuse to return calls - very dissappointing as picture was an 80th birthday gift"
Sorry we could not answer the phone over the weekend as our phone service is not available Catherine, but we did respond in a timely manner via email on Sunday providing an update. As we have already explained in our direct messages we are truly sorry that this did not arrive as planned on Saturday in time for your dad's special birthday, however this was unexpected and beyond our control as it had been passed over to our carrier. The order is in transit for delivery today. Please feel free to continue contacting us via email and we will ensure any further questions are continued to be answered as quickly as possible.
Posted 7 months ago
"Item ordered on 16th of December as a Christmas gift prior to last delivery date and paid £10 delivery charge. Now 28th of December and still no package. Contacted customer service yesterday to be told that they would chase up the tracking and let me know asap, now anther day has passed and still nothing and no response to telephone calls."
We do apologise for any inconvenience caused and the delay experienced with the tracking confirmation which was a result of the Christmas holiday break in our production :( However we are pleased to know that it arrived safely and that you were happy with our product and also satisfied that we refunded the delivery charge too :) Thank you for your feedback.
Posted 9 months ago
"As yet I cannot write a review as I haven’t received the jigsaw"
We are sorry to read that you have not received your order. It was shipped on time to the delivery address confirmed with the order. We will send you a private message to confirm the details on record with you.
Posted 10 months ago
"I have not yet received my purchase."
Thank your for your feedback. We have checked the tracking supplied with the order and this is showing as in transit. We will send you a private message with the tracking details.
Posted 10 months ago
Thanks for letting us know you haven't received your order. We are checking the tracking and will get back to you via private message to confirm the transit details.
Posted 11 months ago
"i have yet to receive the print that o ordered"
Thanks for posting, however we can see we've already sent you a private message with the tracking information as our carrier has attempted delivery but was unable to deliver. We do hope by now that you've contacted USPS directly to arrange a mutually convenient time for them to deliver.
Posted 1 year ago
"I haven't recieved my order"
We have sent you a direct message Lynn. We would have expected you to have received this as it was dispatched on time. We do hope that we hear from you to confirm it's arrived safely however, if this is not the case, we will arrange a replacement for you.
Posted 1 year ago