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Media Storehouse Ltd Reviews

4.7 Rating 3,085 Reviews

94 %

of reviewers recommend Media Storehouse Ltd

Company Reviews

Product Reviews

4.7

Based on 3,085 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Media Storehouse Ltd:

Media Storehouse has a vast collection of unique images supplied by global brands and dedicated picture libraries. An international e-commerce company, we deliver a range of custom-made prints, wall art and photo gift products to customers globally from production facilities in Australia, Canada, UK and USA.

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Media Storehouse Ltd 5 star review on 8th April 2024

Media Storehouse Ltd 5 star review on 24th November 2023

Media Storehouse Ltd 5 star review on 24th November 2023

Media Storehouse Ltd 5 star review on 23rd November 2023

Media Storehouse Ltd 5 star review on 18th October 2023

Media Storehouse Ltd 5 star review on 18th October 2023

Media Storehouse Ltd 5 star review on 12th September 2023

22

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband recently visited Salford Royal Hospital and admired all the fabulous pictures hanging on the walls of local area Salford Quays. He has wanted a picture of Salford Quays showing the old cranes (as he used to be in the Merchant Navy.) for ages. I finally found a wonderful picture on the Media Storehouse website, depicting the old cranes as requested. Easy site to use. I also purchased a mug with the same picture on. To say my Husband was thrilled to bits with the picture is an understatement. He wakes up every morning and admires the amazing picture. Thanks so much for such a great service and for making my Husband very happy. Well done Media Storehouse.”

Media Storehouse Ltd 5 star review on 4th January 2022

Posted 2 years ago

Wow! What a great way to start the New Year! Thanks so much for posting this amazing review Diane and recommendation for our service and products too. We appreciate your business and support. Happy husband, happy wife!

Posted 2 years ago

“I would never use this service. I emailed customer service twice with no response for over a week. Finally, they responded to my web page query. I asked for a replacement, but still no progress.”

Posted 1 year ago

We do value our customers and want to make sure they have a good experience with us and we are sorry to read our service did not meet your expectations. Unfortunately, despite our best endeavours, the original order did get lost in transit however, as we advised separately, a replacement was arranged. The print is already in transit, with complimentary upgraded shipping, so we would expect it to arrive soon but if you need to reach us directly, please send a message to sales@mediastorehouse.com. I hope this explanation helps. Thank you for sharing your thoughts with us, Michael

Posted 1 year ago

“Quick and excellent service.”

Posted 1 month ago

We’re happy you’re pleased with our products and service. Thank you for posting this review, Kenneth.

Posted 1 month ago

“I placed a order on December 15 and was told via telephone that I would receive my order on December 22. It’s December 22 and nothing. My attempts to contact them have not been successful. I have left them numerous telephone messages and sent them numerous emails and FB messenger messages and they will not respond. It appears as though they have “ghosted “ me, which is a ominous sign. At this time I have no choice but to conclude I have been scammed. I hope this is not the case, but if walks like a duck, talks like a duck, it is indeed a duck. I will update this most as things evolve.”

Posted 4 months ago

We would also like to clarify that we did respond to your initial message on December 22nd. However, it's possible that our response might have inadvertently landed in your spam or junk email folder. The delay in responding to subsequent messages the same day was an anomaly, possibly due to the high volume of requests during the busy holiday season, and we regret any inconvenience it caused. All Media Storehouse products are customized, and this involves a meticulous process to craft and prepare each item for shipping. The estimated shipping date mentioned in the order details, December 22nd, was provided as an indication of when the item would be dispatched, not as the delivery date. During the month of December, we experienced a substantial surge in orders, which regrettably led to delays in shipping some orders. Despite our commitment to delivering orders promptly, the high volume and the inherent uncertainties associated with shipping during this busy season have made it challenging for us to guarantee precise delivery dates. We genuinely apologize for any inconvenience this delay may have caused and sincerely appreciate your understanding and patience in this matter. If you have any further questions or concerns regarding your order, please do not hesitate to reach out to us directly. Thank you for sharing your feedback with this community. We value every customer and strive to resolve issues in a timely and efficient manner. We hope this explanation clarifies the order and any misconceptions about our business practices.

Posted 4 months ago

“I got the wrong product”

Posted 8 months ago

Thank you for letting us know there is a problem with your order via this post. We sincerely apologies for any trouble this has caused. In order to assist our quality control team and expedite the resolution process, we kindly request that you provide photo(s) of the issue by sending them directly to sales@mediastorehouse.com. A camera phone would be great for taking the required photos. This allows us to better understand the issue without requiring you to return the product at this time. Once we receive the photo(s), our team will thoroughly review them and promptly provide you with an update on the situation. We appreciate your cooperation and attention to this matter, Ellen.

Posted 8 months ago

“Order629087055 Ordered in January - unable to post beforehand due to illness- what was advertised as a 10x8 print. When it arrived, I found that the print image size was 10x61/4 (25 1/2cmx17cm with two white bands top and bottom which made the image totally unusable. Contacted the Company - Suzanne - who wasn't exactly helpful and said it was my fault that I didn't look further on their web site for other options such as add filter,zoom in, add small margin etc. To be fair I didn't notice these options when ordering as I looked at the online image and presumed it would be 10x8. As this photograph was meant to go to Parliament I have now to source another supplier. BEWARE if ordering check all the options, which I never noticed but I felt that Customer services were not very helpful apart from blaming the customer. On the delivery note it stated 10x8” photograph (25x20cm) which is incorrect, but is true if you measure the print size but not if you measure the image size. I could not have confidence in using this Company again and would rate their service as 1 star.”

Posted 1 year ago

Thank you for taking the time to share your feedback regarding the 10x8" print you received in January. We're sorry to hear that you were disappointed and apologise if you felt that we were not helpful. We understand that you may have missed the options available to adjust the layout during the ordering process. We would like to clarify that the print you received was correct, and the image size and layout were clearly stated on our website. Additionally, this information was confirmed in the order details, which included an image showing the layout of the print, including the margins. As we explained in our direct message to you, we offer the choice of how you'd like your image printed to accommodate differences in aspect ratio between the original image and the paper or product it's printed on. We do our best to provide our customers with as much information as possible, including product views, specifications, and information about this on our FAQ page. We're sorry to hear that you have had to source an alternative supplier for your print, but we appreciate your feedback and your contribution to this community. Thank you again for bringing this to our attention, Geoff

Posted 1 year ago

“Great choices. Service excellent. Consistently high standard. I have nothing but praise for the company.”

Posted 1 year ago

Thanks so much for another amazing review, Peter. We're so pleased you're enjoying our puzzle selection and really appreciate your continued business and support.

Posted 1 year ago

“very good service”

Posted 1 year ago

Thank you for your 5-star rating. We look forward to welcoming you back to Media Storehouse in the future.

Posted 1 year ago

Thank you for our 5-star review and for choosing Media Storehouse.

Posted 1 year ago

“I had an issue with the size of the product I received. I contacted customer service and the help and advice I received was exceptional, they went out of their way to put things right and the issue was resolved to my great satisfaction. The product was good quality, packed extremely well and delivered as advised. I have given 5 stars even though I had a problem due to the customer service level.”

Posted 5 years ago

Thank you for posting this positive review; we really do appreciate it. We're disappointed there was a problem, nevertheless pleased we were able to resolve the issue to your satisfation.

Posted 5 years ago

“Arrived quickly in good order”

Posted 5 years ago

Thank you.

Posted 5 years ago

“Thank you! All was as it should be.”

Posted 5 years ago

Brilliant Meagan; thanks for posting.

Posted 5 years ago

“Excellent service. Our order arrived very quickly, well packaged. The jigsaw was for a present so hasn't been completed yet but it looks great, exactly what we wanted for an enthusiast.”

Posted 5 years ago

Thank you Tina we're sure the person who receives the Dambuster Lancaster puzzle will enjoy completing it.

Posted 5 years ago

“Very good quality product, would recommend to anyone to use, I will use again myself in the future.”

Posted 5 years ago

Thank you very much for the recommendation.

Posted 5 years ago

“Thanks great picture good serice”

Posted 5 years ago

Our pleasure, we're glad you were happy with your purchase Christine.

Posted 5 years ago

“Old black and white photographs reproduced to an excellent standard. Very happy with the results, will continue to purchase more in the future. Thank you”

Posted 6 years ago

That's great Frank; and we certainly look forward to your next order with us :)

Posted 6 years ago

“We were kept very well informed and picture arrived very quickly. It is very nice and also nicely framed. It may be me but I could have done with a little sheet entitled 'How to hang' :).”

Posted 6 years ago

Thanks for posting Rosemary. We do hope that you have managed to hang the print and we'll certainly consider either adding a sheet as suggested or perhaps adding some instructions on our help page. :)

Posted 6 years ago

“I wished to purchase a copy of a photo. Colette Wigmore was most helpfull. The picture arrived today. In good condition.”

Posted 6 years ago

Thanks Allan :)

Posted 6 years ago

“Rapid delivery? good product.”

Posted 3 days ago

Thank you, Toby, for your 5-star rating of Media Storehouse Ltd! Rapid delivery and good product are two aspects that we strive to excel in, so we're thrilled to hear that you were satisfied with your poster print. It was a pleasure serving you, and we hope to assist you again in the future.

Posted 1 day ago

“A gorgeous photo transformed into a stunning jigsaw!”

Posted 1 month ago

"A gorgeous photo transformed into a stunning jigsaw!" encapsulates the essence of what we strive for here at Media Storehouse Ltd. We aim to provide our customers with high-quality products that truly impress. Thank you for posting this review, Mark.

Posted 1 month ago

“Came promptly, looking forward to working on it, the picture on the box is a little small, but overall a good puzzle not readily available elsewhere.”

Posted 2 months ago

Thank you so much for your wonderful 4-star rating and review of the Jigsaw Puzzle. We truly appreciate your support and are delighted to hear that your order arrived promptly. We are also thrilled to know that you are looking forward to working on the puzzle. We will definitely take note of your feedback regarding the picture on the box for future consideration, however we are glad to hear that despite this, you still found the puzzle to be of good quality and a unique find not easily available elsewhere. Once again, thank you for choosing Media Storehouse Ltd. We greatly value your business and look forward to serving you again in the future, Andrew

Posted 2 months ago

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Media Storehouse Ltd is rated 4.7 based on 3,085 reviews