ME+EM Reviews

Name: ME+EM
Address: WestWorks, White City Place, Wood Lane, London, London Borough of Hammersmith and Fulham
Rating: 4.48

4.5 Rating 791 Reviews

87 %

of reviewers recommend ME+EM

4.5

Based on 791 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

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“I've purchased five dresses from me and M and love the quality of the product as well as the consistency and sizing. I've had a fabulous experience both online as well as through the New York City store. I look forward to your emails with new drops and styles and get many compliments as well as feel great wearing your clothing.”

Helpful Report

Dear Laura, Thank you for leaving such a lovely review with us! We are thrilled to hear you are such a loyal customer with us, both online and in our NYC stores as well and that you have enjoyed your purchases and the services we provide, we look forward to you shopping with us again. If however, you have any concerns or queries, please contact us directly so we can further assist. Kind Regards, Grace

“Great designs and fabric, great service. Dresses lovely to wear.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you have been loving our brand, the quality of our pieces, and the services we provide, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“I love the effortless yet cool designs that just fits. My friends keep asking me if what I am wearing is another piece from ME+EM and I smile and confirm. Love it!”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. I am thrilled to hear you have been loving our styles and that your purchases fit you well, we look forward to you shopping with us again! Kind Regards, Grace

“great designs, fabrics and shapes! fantastic online service. I have never been in one of the stores, I do come to london regularly but then just too busy… but I wear mostly your dresses for business (and often for leisure, too)”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. I am thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again, hopefully next time in a store as well so you can have the full experience! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“Thank you for designing clothes that fit me and make me feel like myself and happy. The attention to detail is wonderful finding a pocket in the right place. Finding an outfit that you love and realising that it is made so well that it will become a wardrobe staple. I love the brand so much. Thank you to the team at ME+EM”

Helpful Report

Dear Karen, Thank you for leaving your positive review with us. I am very happy to hear you have been loving our brand and the quality of our pieces, and that wearing them makes you feel so confident and happy! We look forward to you shopping with us again. If you ever have any further queries or concerns, please get in touch so we can assist. Kind Regards, Grace

“Fantastic quality well priced items. Love the fact that there are so many collections in a year. Blouse and dress sizes are not the same ie blouses are small and dresses are large”

Helpful Report

Dear Sarah, Thank you for taking the time to leave your feedback with us. I am very happy to hear you have been satisfied with our brand, the quality of the pieces, and the services we provide, we look forward to you shopping with us again! Regarding your feedback about the sizing of our products, if you ever need further assistance, please get in touch directly so we can further help. Kind Regards, Grace

“Beautiful fabrics and well cut clothing for every day to special occasion wear throughout the year -exciting monthly additions to the collection with price range for everyone - Delightful to wear Excellent delivery options with free returns and refunds quickly processed. Love love LOVE ME+EM 💖”

Helpful Report

Dear Ria, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you have been loving our brand, the quality of our pieces, and the services we provide, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“ME+EM creates outfit which brings joy! All items I’ve got are of exceptional look and premium quality. Wearing them I can’t avoid compliments and pleasant attention :) Thank you!”

Helpful Report

Dear Guoda, Thank you for taking the time to leave your positive review with us. I am thrilled to hear your purchases have brought you so much joy and that you love the quality and attention to detail! We look forward to you shopping with us again. Please get in touch if you have any queries or concerns so I can further assist. Kind Regards, Grace

“The blouse had lovely details and feels that bit more special and dressy. Great fit”

Helpful Report

Dear Susie, Thank you for leaving your review with us. I am thrilled to hear you are very happy with your recent blouse purchase and the quality of it, I look forward to you shopping with us again! Kind Regards, Grace

“Excellent quality clothes and service. I always find something to purchase and wear previous items over and over. One of my favourite shops!”

Helpful Report

Dear Susan, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand, and the quality of our pieces, and are such a loyal customer, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“Me+Em has great customer service - it has the personal touch of a start up with the quality of an international brand. I’ve been a fan for a number of years now and the service in store and for online deliveries is always professional, friendly and helpful.”

Helpful Report

Dear Kim, Thank you for taking the time to leave your review with us. I am so happy to hear you have been satisfied with the services we provide, we look forward to you shopping with us again. If you ever have any further queries or concerns, please get in touch directly so we can assist you. Kind Regards, Grace

“Stylish well made clothes that fit to size. Long enough for taller ladies. Service is excellent whether in store or on line. Returns are very easy.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. I am thrilled to hear you love our brand, the fit of our pieces, and the services we provide both in-store and online, we look forward to you shopping with us again! If you have any concerns or queries, please get in touch so I can further assist. Kind Regards, Grace

“Excellent quality clothing .”

Helpful Report

Dear Caroline, Thank you for leaving your review with us. I am glad to hear you are loving our brand and the quality of our pieces, we look forward to you shopping with us again. Kind Regards, Grace

“Amazing quality, perfect design and fit x”

Helpful Report

Dear Emma, Thank you for taking the time to leave your feedback with us. I am thrilled to hear you love our brand and that you have been satisfied with the fit and quality of your purchases, we look forward to you shopping with us again! Kind Regards, Grace

“Contemporary fashion with wonderfully flattering fits for any body shape and excellent fabric quality at a fair price.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“Awesome design. They do fit very large tho.”

Helpful Report

Dear Smi, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you are loving our designs and we look forward to you shopping with us again! In regards however to size and fit, we always appreciate customer feedback, and this has since been passed over to our design team. If you have any other queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“I find your sizing true to size mostly. Experienced only one jacket that came up small, I wasn’t to keen on pocket placement so I didn’t reorder. I find it easier to buy 2 sizes in tops to accommodate an oversized look or fitted, this applies mainly to blouses for me and sometimes jackets. I love most of your collections and find them true capsule pieces, enjoying flicking and scrolling through. Well photographed, although some poses by models obscure the outfit a little and are not true to posture! I have only had one faulty item which I need to return as it is coming undone. A knitwear vest in lilac that I love the colour of and are loathed to return but it is faulty. Your customer services team handled it well but I need to return for a full refund which has been offered, so yet to finalise. Some items you price favourably and some not so much. Occasionally I question the quality of a fabric and if it is really worth the price tag. Pricing is always a difficult area for me as I favour paying more and not buying twice! You are not always going to suit everyone price bracket, does this keep the brand a little more exclusive. I quite like that you are mainly online as I hate changing rooms! I can try on with correct shoes etc Laundering some items concern me occasionally, is it going to look as fresh after. I do wish that you had an exchange facility that was available on the returns form for so that it could be handled at your end and also postage complimentary. A little disappointing when you need a different size to have to go through the whole ordering process and also postage. Postage should be complimentary when a client has spent over a certain amount also if you have a loyal customer. Maybe an app would help customers. All in all, happy with ME+EM Thanks”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback. We are very happy to hear that our customer care team were able to resolve your issue to your satisfaction! All of your feedback will be taken into consideration so we can evolve as a company. Kind regards, Christina ME+EM Customer Care

“Really good quality and flattering trousers that are so difficult to find elsewhere.”

Helpful Report

Dear Hannah, Thank you for taking the time to leave your feedback. We are thrilled to know you find our trousers flattering and that you appriciate our high quality materials and construction. Please get in touch with our fabulous customer care team on 03456 800 975 if you ever have any queries or concerns. Kind regards, Robin

“Love designs, quality & fit. Easy returns if needed.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand, the quality of our pieces, and the services we provide, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“I love this company: the clothes are super stylish, well made, yet comfortable too. All their designs seem made for me so I rarely need to return anything but, if I do, it's all straightforward and reliable. Customer service is always very responsive if I ever have any queries (I have ditched other companies whose customer service is overstretched and under staffed). I'm mostly obsessed with the maxi dresses but do have a few pairs of trousers. Despite being only 5ft 4in, I still find trouser styles to suit - in the cropped or petite length ranges. More of these different length options would be fab. If I had to dress entirely in clothes from one shop only, it would be Me+Em!!”

Helpful Report

Dear TW, Thank you for taking the time to leave your review with us. We are very happy to hear you have been satisfied with the quality of your recent orders and the services we provide, we look forward to your shopping with us again! In regards however, to our fit and length of trousers, this feedback has been passed over to our design team. Please get in touch if you have any other queries or concerns. Kind Regards, Grace

ME+EM is rated 4.5 based on 791 reviews