I find your sizing true to size mostly. Experienced only one jacket that came up small, I wasn’t to keen on pocket placement so I didn’t reorder. I find it easier to buy 2 sizes in tops to accommodate an oversized look or fitted, this applies mainly to blouses for me and sometimes jackets. I love most of your collections and find them true capsule pieces, enjoying flicking and scrolling through. Well photographed, although some poses by models obscure the outfit a little and are not true to posture! I have only had one faulty item which I need to return as it is coming undone. A knitwear vest in lilac that I love the colour of and are loathed to return but it is faulty. Your customer services team handled it well but I need to return for a full refund which has been offered, so yet to finalise. Some items you price favourably and some not so much. Occasionally I question the quality of a fabric and if it is really worth the price tag. Pricing is always a difficult area for me as I favour paying more and not buying twice! You are not always going to suit everyone price bracket, does this keep the brand a little more exclusive. I quite like that you are mainly online as I hate changing rooms! I can try on with correct shoes etc Laundering some items concern me occasionally, is it going to look as fresh after. I do wish that you had an exchange facility that was available on the returns form for so that it could be handled at your end and also postage complimentary. A little disappointing when you need a different size to have to go through the whole ordering process and also postage. Postage should be complimentary when a client has spent over a certain amount also if you have a loyal customer. Maybe an app would help customers. All in all, happy with ME+EM Thanks