ME+EM Reviews

Name: ME+EM
Address: WestWorks, White City Place, Wood Lane, London, London Borough of Hammersmith and Fulham
Rating: 4.46

4.5 Rating 795 Reviews

87 %

of reviewers recommend ME+EM

4.5

Based on 795 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

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“Huge fan of the brand, I specially love the maxi dresses. They’re beautifully cut and very flattering in amazing prints. I’ve never had so many compliments. I could happily ditch every other brand and wear me+em exclusively. I’ve had couple of issues and each time it was resolved in a prompt and satisfactory manner. Having only discovered me+am 5 months ago, I would love an archive sale!”

Helpful Report

Dear I Weber, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“I love the stying of your pieces. However the trousers and dresses are not petite friendly and I can’t order any of them. Also, I’ve written twice to your customer service and have never received any response. The most recent feedback was regarding the poor quality of your delivery box. When my ordered arrived the sides of the box were crushed and made large opening on the sides. The items could have easily fallen out, which luckily for this delivery it didn’t happen. I sent photos to your customer service and it would be good to at least get an acknowledgment.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. We are very disappointed to hear you have had issues with your order and the services of our brand, this is not the experience we want our customers to have, and apologies for the inconvenience caused in this matter. Please get in touch with us directly so we can further assist you with your queries and concerns. Thank you for your patience. Kind Regards, ME+EM Customer Care

“I placed my first order at the beginning of the summer. After not hearing anything back about shipping for a couple of weeks, I got in touch with customer service and received a less than satisfactory response. There's no way to track their shipping. I decided to give them another try and placed an order on 9/5. As of now, it hasn't even been shipped. Probably not going to order anything more, due to the unreliability of shipping and customer service as compared with other brands I love.”

Helpful Report

“I'm obsessed with Me+Em clothes - especially the maxi dresses as their cut is so suited to me. All their looks are so stylish as well as comfortable and durable. I also love the varied prints each season and if I had to choose only one shop in which to buy my clothes, it would be this one. I also feel reassured by a properly staffed customer service department as any queries are swiftly dealt with and it's good to support a British company. However, I would love to see more shorter length trouser options, as being only 5ft 5inches, many of the designs' lengths just swamp me.”

Helpful Report

Dear TW, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns in regards to sizing and fit, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“I have been a ME+EM customer for many years and have found their clothes to be flattering and the customer service to be fabulous. However, I have noticed in the last year that the quality of the garments have dropped off a bit and I do think that the pricing is getting too high for where they place themselves in the market and for the fall off in quality. I also think that some of the items are aimed at a much younger customer base which confuses the offering. That said I still think that it is a great brand which really considers what is flattering to women.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! We are sorry to hear you have had issues in regards to prices and styles, if you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“The quality of products has deteriorated to a point that is laughable. It is not merely the fabrics, it is the condition in which the items arrive. I recently spent 1500 GBP on non-sale items; I liked the cut of these items. I had forgotten that they would arrived deeply crumpled and that the quality of the fabric (nearly always synthetic) meant the creases were deep and there was no point in trying them on. I tried on one uncreased jacket which was, as ever, too big and then promptly returned everything with a note to myself to just give up on this brand....it is worth reading The Emperor's New Clothes as a metaphor for what is going on here! Sorry.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. We are very disappointed to hear you have had issues with your order and the services of our brand, this is not the experience we want our customers to have, and apologies for the inconvenience caused in this matter. Please get in touch with us directly so we can further assist with your query and concerns. Thank you for your patience. Kind Regards, ME+EM Customer Care

“I can always find some to love in Me+Em, the styles are cut to be flattering and there re some great colours. All the clothes arrive nicely packaged too. However it would be great to have customer reviews for the individual items shown on the website, I always find this useful wither brands.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“A vast collection of great quality clothing in fabulous styles and wonderful colours.”

Helpful Report

Dear Lisa, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“I ordered two items on August 8th 2023. Both were dispatched. One item was a dress for a special occasion. The package reached Memphis TN on August 17th - and they are still there according to Fedex (Aug 30th). I contacted ME+EM and asked for assistance. The reply said if I did not receive the package by now it would be registered as lost and I would be refunded. OK. That response is probably the lowest level of customer care I can imagine. As yet, I haven't been refunded and the tracking info says the package is still in Memphis. Super disappointed with ME+EM.”

Helpful Report

Dear Gina, Thank you for taking the time to leave your feedback with us. We are very disappointed to hear you have had issues with your order and the services of our brand, this is not the experience we want our customers to feel, and apologies for the inconvenience caused in this matter. Please get in touch with us directly so we can further assist you with your queries and concerns. Thank you for your patience. Kind Regards, ME+EM Customer Care

“❤️ your collection Very feminin Love the different styles and especially colors. I would appreciate clic and collect or free shipping for regular clients. Excellent refund delay when return to the shop.”

Helpful Report

Dear Christine, Thank you for taking the time to leave your kind feedback. We are very pleased to hear that you love our styles and colours in our collections. Thank you for your feedback regarding click & collect and a free shipping option. This has been passed on to the relevant teams. If you ever require any assistance with an order please contact our customer care team via email at enquiries@meandem.com or by phone on 03456 800 975. Kind Regards, ME+EM Customer Care

“Love the designs - only issue is having to pay for delivery particularly when items are on the higher price end. Most brands don't expect you to pay postage for items over, for example £100.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your lovely feedback. We are very pleased to hear that you love the ME+EM designs and we appreciate your feedback on our delivery costs. If you ever require any assistance with an order please contact our customer care team via email at enquiries@meandem.com or by phone on 03456 800 975. Kind Regards, ME+EM Customer Care

“I love ME+EM. Everything I bought fits perfectly and is beautifully made. Buying on line and shipping abroad was easy. I was informed about the delivery which came on time and as scheduled. Thank you.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your kind feedback. We are thrilled to hear you love ME+EM and all your purchases made with us. It is great to know you had a positive online shopping experience and found our website easy to navigate. If you ever require any assistance with an order please contact our customer care team via email at enquiries@meandem.com or by phone on 03456 800 975. Kind Regards, ME+EM Customer Care

“ME + EM never lets me down. Always look forward to the new season. Styling makes me feel current and gives me confidence. Colours are always a delight; fabrics and cut hang beautifully…. even on a less than perfect figure. Price to Quality is also spot on too. 💛🧡❤️”

Helpful Report

Dear Mary, Thank you for taking the time to leave your wonderful feedback! It is lovely to hear ME+EM has never let you down and that our styling makes you feel current and confident. We look forward to having you shop with us again soon! If you ever require any assistance with an order please contact our customer care team via email at enquiries@meandem.com or by phone on 03456 800 975. Kind Regards, ME+EM Customer Care

“Love the fabrics but sizing inconsistent”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback. We are very pleased to hear that you love the ME+EM fabrics but disappointed to hear you find our sizing inconsistent. Your feedback has been passed on to our design teams. If you ever require any assistance with an order please contact our customer care team via email at enquiries@meandem.com or by phone on 03456 800 975. Kind Regards, ME+EM Customer Care

“My favorite brand. Would love to see more casual options.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your kind feedback. We are very pleased to hear that ME+EM is your favourite brand!! Thank you for your feedback regarding more casual styles, this has been passed on to our design teams. If you ever require any assistance with an order please contact our customer care team via email at enquiries@meandem.com or by phone on 03456 800 975. Kind Regards, ME+EM Customer Care

“Beautiful fabrics. Just got my first order and I look forward to more in the future.”

Helpful Report

Dear Customer, Thank you for your lovely feedback! We are very pleased to hear that you love our high-quality fabrics and we look forward to having you shop with us again soon. If you ever require any assistance with an order please contact our customer care team via email at enquiries@meandem.com or by phone on 03456 800 975. Kind Regards, ME+EM Customer Care

“I love the clothing and I I think the shipping time is great. However I think the sizing is a little inconsistent and the return process takes FOREVER(I live in the States) I love how measurements are given for garments to help with the sizing but that doesn’t always translate to the reality of the garment when you get it. But overall, great quality fabrics and the styles work pretty well for my older body.”

Helpful Report

Dear Pam, Thank you for your kind feedback. We are very happy to hear you love our clothing and their quality. We really appreciate your feedback on our sizing and our return processing time from the US, this feedback has been passed on to the relevant teams. If you ever require any assistance with an order please contact our customer care team via email at enquiries@meandem.com or by phone on 03456 800 975. Kind Regards, ME+EM Customer Care

“Me&Em clothing is high quality, stylish and best of all, comfortable. I'm addicted to their pants in particular, which somehow mange to be flattering and professional while feeling like sweats. I travel heavily for work and they are my go-to for plane-to-meeting situations. Now that they've fixed the former Customs hang-ups, shipping and returns are great. I'm a customer for life.”

Helpful Report

Dear Heather, Thank you for your amazing feedback. We are very happy to hear you love our clothing and its quality and that you will be a ME+EM customer for life! If you ever require any assistance with an order please contact our customer care team via email at enquiries@meandem.com or by phone on 03456 800 975. Kind Regards, ME+EM Customer Care

“I love ME+EM. The clothes are beautifully designed and made, and they feel great to wear.”

Helpful Report

Dear Customer, Thank you for your lovely feedback. We are very pleased to hear you love ME+EM and our high-quality clothing. We look forward to having you shop with us again soon! If you ever require any assistance with an order please contact our customer care team via email at enquiries@meandem.com or by phone on 03456 800 975. Kind Regards, ME+EM Customer Care

“I have an order (#5000159917) that has been in transit for weeks now. From what I can see it's sitting in a warehouse in Tennessee but I can get no further information either from Fed Ex or Me+Em. My email inquiries were acknowledged with an automatic email but no response to my query. I am very frustrated and can't see ordering from a company with this kind of customer service.”

Helpful Report

Dear Customer, Thank you for your constructive feedback. We are very disappointed to hear you are having trouble with your recent ME+EM order. Our customer care team has reached out to you directly to help resolve this issue. Kind Regards, ME+EM Customer Care

ME+EM is rated 4.5 based on 795 reviews