ME+EM Reviews

Name: ME+EM
Address: WestWorks, White City Place, Wood Lane, London, London Borough of Hammersmith and Fulham
Rating: 4.46

4.5 Rating 795 Reviews

87 %

of reviewers recommend ME+EM

4.5

Based on 795 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

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“The most exceptional customer service I have ever received. The quality, feel and design of the clothing makes you feel a million dollars. I am an australian based customer and couldnt be happier that I have found Me + Em”

Helpful Report

Dear Angie, Thank you for taking the time to leave your lovely feedback with us. I am thrilled to hear you are such a fan of our brand, the quality of our pieces, and the overall services we provide, we look forward to you shopping with us again! If you ever have any queries or concerns, please get in touch so I can further assist. Kind Regards, Grace

“I've long admired your clothing line and recently ordered a few items to try. The quality was wonderful though the sizes I selected didn't quite fit. Packaging and very quick delivery was also a huge plus. The return process (free!!) was very easy at first though I'm still waiting on a refund. I will likely wait a bit before ordering again until returning becomes a bit more seamless or hope to get to NY to buy in person.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. I am thrilled to hear you are loving our brand, the quality of our pieces, and the services we offer, we look forward to you shopping with us again in the future! In regards however, to your refund you are still waiting upon, please get in touch with us directly so we can further look into this for you and assist. Kind Regards, Grace

“Gorgeous, high quality clothes. As I am a new US customer, I hate the shipping fees... I didn't know my size and ordered a few items. Those that didn't fit I returned versus ordering another size to try - it's not worth the shipping and return charges. Free shipping/returns/exchange would encourage more customers to try ME+EM. Knowing that there are now US stores, I would anticipate shipping and returns costs could be reduced.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. I am very happy to hear you are loving our brand and the quality of our pieces we hope to see you shopping with us again! In regards however to the issues you have experienced due to fit and returning, this is not how we want our customers to feel, and apologise for any inconvenience this has caused you. Please contact us directly for any further assistance on styling or fit advice, or any queries you may have regarding your returns. Kind Regards, Grace

“I love the clothes and have been buying them in the UK for some time. My biggest, really only, issue is that the clothes are 25-30% more expensive in the US. It really bothers me and I have bought much less of your brand as a result. Rather than having your customers finance your US expansion, why not get an investor. Or more investors.”

Helpful Report

Dear Wendy, Thank you for your recent review. We are delighted that you are enjoying our ME+EM collections. As a British business, our USA prices reflect the current cost of doing business internationally. For ease, we include duty and import taxes in the price of our garments so that there are no surprises later on. Additionally, we have reduced our shipping costs and are now offering a free returns service on all international deliveries to give you the ultimate piece of mind when placing your order and ensuring your shopping experience is effortless and risk-free. With these extra services, we believe we continue to offer excellent value for money, with luxury quality at an affordable price. We thank you for your understanding. Kind regards, ME+EM Customer Care

“I love this brand. The quality and the fabrics are beautiful. The styles are timeless. So happy I discovered Me&Em”

Helpful Report

Dear LeeAnn T, Thank you for leaving your feedback with us. I am thrilled to hear you are loving our brand and our timeless style, we look forward to you shopping with us again! Kind Regards, Grace

“Clothes are lovely and different from what is offered in Canada . Wish you had a store here! So far so good with the sizing! Well made and very stylish !”

Helpful Report

Dear SC, Thank you for taking the time to leave your review with us. I am glad to hear you are loving our brand and the fit of our products, we look forward to you shopping with us again and hope one day we will be expanding to Canada! If you have any queries or concerns, please get in touch so I can further assist. Kind Regards, Grace

“Comfy clothes, the material quality is great, my favorite dresses now. The delivery to Dubai was incredibly fast and packaging is outstanding. I am struggling with the size usually , bought size 10 and it fits perfectly on me (I’m 87/70-72/93) I will definitely order more!”

Helpful Report

Dear Angelina, Thank you for taking the time to leave your feedback with us. I am thrilled to hear you are loving your recent dress purchase and that you were satisfied with the services and delivery we provide, we look forward to you shopping with us again! Kind Regards, Grace

“I purchased a beautiful dress and coordinating cream wool jacket to go over it for a spring wedding here in California. It’s a classic that I will be hold onto for a long time. I love the cut of everything. It fit me very well being tall.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. I am thrilled you have managed to get your hands on one of the jackets and it's been a perfect fit! We look forward to you shopping with us again! Kind Regards, Grace

“I’m obsessed! The quality, design and beauty of the clothes is unparalleled. I had an unusual experience where a pair of pants had been stitched poorly and so I reached out. They asked for a picture and they immediately refunded me for the pants. Wonderful customer service. I’m excited that they have stores in the states now but I might have loved it a little more when it was my secret guilty pleasure from the UK!”

Helpful Report

Dear Staci, Thank you for taking the time to leave your positive feedback with us. I am thrilled to hear you have been loving our brand and such a loyal customer, we look forward to you shopping with us again! Regarding your experience you have with a faulty pair of pants, we apologise for any inconvenience this caused you, however, glad to hear that this was sorted quickly and efficiently by our customer care team, any other concerns or queries, please get in touch directly so we can further assist. Kind Regards, Grace

“I am obsessed with the style and quality of ME+EM - everything is so beautiful and comfortable. Customer service is impecable - easy returns & refunds and delivery times are always great!”

Helpful Report

“Clothing is beautiful - fit, style and quality. So many compliments on the dresses I’ve purchased. Delivery and returns were so easy. Only wish I had a store in my city! Love Me + Em.”

Helpful Report

Dear Lisa, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“I’m so happy to have your store in my NYC neighborhood. I’ve shopped in person three times this year and each time I’ve had a good experience and bought great pieces.”

Helpful Report

Dear Helen, Thank you for taking the time to leave your review with us. I am thrilled to hear you have been loving our brand and that you have enjoyed your recent experiences in your local store! We look forward to you shopping with us again. Kind Regards, Grace

“The clothing is very well made and the fabrics are wonderful quality. I have bought 3 skirts and receive a lot of compliments when I wear them.”

Helpful Report

Dear Customer, Thank you for your positive review, We are very happy to hear you have been loving your recent skirt purchases and the quality of them, we look forward to you shopping with us again! Please get in touch directly if you have any other queries or concerns so we can further assist. Kind Regards, Grace

“I agree with previous reviewers who say that they enjoy ME+EM clothing: it's good quality and fashionable without being too trendy. Love the long dresses, suiting, and sweaters. But some of it is too garish and girly for me, especially the puffed sleeves which I don't like at all. But the more sophisticated items are very appealing and well done. Refunds are easy when I order online, as I just take the item I'd like to return into my local store.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. I am glad to hear you have been loving our brand and that you are satisfied with the quality of our pieces, we look forward to you shopping with us again! Regarding your review of some of our pieces you feel are more girly, such as the puffed sleeves, I can confirm that this feedback has been passed over to our design team and hopefully more stock will take your fancy in later collections. Kind Regards, Grace

“Lovely clothing with great fabrics for the most part. A few are not up to par for the price. Love the mix of styles and colors.”

Helpful Report

Dear Anissa, Thank you for taking the time to leave your feedback with us. I am glad to hear you are loving our brand, including our colours, styles, and the quality of our products, we look forward to you shopping with us again. If however, you have any further concerns or queries, please get in touch directly so I can further assist. Kind Regards, Grace

“I purchased several items and was thrilled with the quality and fit! I am 5’6 and weigh 133 pound. I purchased size 6 and everything fit perfectly! No alterations needed!!! Love this brand!!!”

Helpful Report

Dear Debbie, Thank you for taking the time to leave your review with us. I am so thrilled to hear you have had such a successful order, and that you have been satisfied with both the fi and quality of your pieces, we look forward to you shopping with us again! If you have any queries or concerns, please contact us directly so we can further assist. Kind Regards, Grace

“I love the cut, style and fabrics of Me&em suits. If I had one complaint it would be that there are too many pastel shades and the dresses are either too floral and girly or in garish primary colours.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. I am very happy to hear you have loved our recent collections, in particular our tailored suits, we look forward to you shipping with us again! As for your feedback regarding our colour choices and dresses, this has been passed over to our design team. Kind Regards, Grace

“Beatiful, unique clothing, high quality and smooth process to buy. Just loving Me+em and also had multiple questions where have I purchased my pieces. So I am actively sharing your e-com site address!”

Helpful Report

Dear Customer, Thank you for leaving your positive review with us. I am thrilled to hear you are loving our brand and the quality of our pieces, we look forward to you shopping with us again. If however, you ever have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“I am a massive fan of the Me + Em. The design and tailoring is beautiful. Every garment I have purchased I wear on repeat. The items manage to flatter and I always feel great / confident wearing them. For me personally I like the slightly oversized fit. I think this is what makes the items fit/flatter the figure However I do have to say that I have found customer service for online purchases to not match my expectations of such a great brand A friend purchased a knitwear item for me last August which within wearing once holes appeared. I contacted customer service who told me this was my fault. When I responded I was offered a small percentage discount not even a return / refund. I accepted the refund and then it was never paid. I chased this up twice and never got any response. As much as I love the brand i was really disappointed by this. I am sad to have to use this feedback as an opportunity to be heard but I got no response from directly contacted customer service. Thank you”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. I am very happy to hear you have been such a loyal customer that you have been enjoying the quality of our pieces and that you feel confident when wearing them! We look forward to you shopping with us again. In regards, however, to your feedback about our customer services, this is not the standard that we pride ourselves in, and apologise for any disappointment this has caused you. I am unable to locate any details of yours, therefore, please can you contact us directly with this concern, so we can have this further investigated, the email address is, enquiries@meandem.com, I look forward to your reply. Kind Regards, Grace

“I've purchased five dresses from me and M and love the quality of the product as well as the consistency and sizing. I've had a fabulous experience both online as well as through the New York City store. I look forward to your emails with new drops and styles and get many compliments as well as feel great wearing your clothing.”

Helpful Report

Dear Laura, Thank you for leaving such a lovely review with us! We are thrilled to hear you are such a loyal customer with us, both online and in our NYC stores as well and that you have enjoyed your purchases and the services we provide, we look forward to you shopping with us again. If however, you have any concerns or queries, please contact us directly so we can further assist. Kind Regards, Grace

ME+EM is rated 4.5 based on 795 reviews