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ME+EM Reviews

4.5 Rating 654 Reviews

87 %

of reviewers recommend ME+EM

Company Reviews

4.5

Based on 654 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

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“I have been purchasing from you for years Love the quality and fit never have I been disappointed in your wonderful collections I am in Australia and the delivery is amazing Thank you so much for your wonderful service”

Dear Kaye, Thank you for taking the time to leave your review with us. We are thrilled to hear you are such a loyal customer and that you always love our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“Fabulous quality with classic yet contemporary designs - can’t wait for the next collection”

Dear Sharon, Thank you for taking the time to leave your positive review with us. We are glad to hear you are loving our brand and the quality of our pieces, and hope that you enjoy our next collection! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“I love this clothing line. The delivery is super fast and returns are very easy. The service is also very responsive and I look forward to the new designs each month.”

Dear Andrea, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand, the quality of our pieces, and the services we provide, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“Me and Em brand quality and customer service are fantastic. I am a regular customer and highly recommend them”

Dear Nicole, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you are loving our brand and the services we provide, we very much look forward to you shopping with us again. If you have any concerns or queries, please get in touch directly. Kind Regards, Grace

“I am fairly new to Me+EM and am very happy. Already plapppced several orders. I am very happy as everything fits me like a glove. The lenght of pants is perfect for regular people too. Not 2 meters too long etc🤭 Can t wait to order again. Maybe international shipping cost is a bit expensive. Seri”

Dear Seri, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand as a new customer and that you have been satisfied with your recent purchases, including the quality of our pieces, and fit, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“I used to be Me and Em's No. 1 fan....for a long time. But not any more. I too, feel they are losing their way. I buy far less than I used to. I am less excited by each new collection. I find most of the maxi dresses are somewhere between midi and maxi and a lot of the trousers just don't have the hems that they used to in order to be able to lengthen them. I have also been hugely put off by the attitude of some of their staff. Senior staff in particular. And I have vowed I will never step inside the Elizabeth Street branch again. It's a much happier experience to shop online. I still have huge admiration for the company in terms of the quality and style. As someone who has a massive Me and Em wardrobe, I now find myself looking elsewhere and I can't quite put my finger on why.”

Dear Customer, Thank you for taking the time to leave your feedback with us. I am very sorry to hear that you have had issues regarding our brand in terms of collections, quality, and in-store experience, this is not how we want our customers to feel, and apologise for any inconvenience this has caused you. I can confirm that this feedback referring to our pieces has since been escalated to our design team, and hopefully, something will take your fancy in a later collection. In regards to your in-store experience that you were not fulfilled with, please can you send an email to us directly so we can further investigate this as soon as possible, this is not the quality we pride ourselves in, and very sorry for any frustration or upset this matter has caused you. Thank you again for your review and appreciate your patience, we look forward to your reply. Kind Regards, Grace

“I love the clothes and the shopping experience at your Battersea Power Station boutique!”

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you love our pieces and the experiences you have had shopping at our Battersea Power Station store, we look forward to you shopping with us again. If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“Have been purchasing from ME+EM for years. Original clothes were of amazing quality, particularly the knitwear. Am a slim 5'8 and the trousers have gone crazy wide and long, so not really an option, but still good quality and I like the basic vests introduced last year. Only ever buy online as the high street shops (particularly Marylebone High Street) frosty at best. Would say the styling as gone off a bit recently. Used to be more interesting.”

Dear Customer, Thank you for taking the time to leave your feedback with us. We are very happy to hear you have been such a loyal customer over the past few years and that you have enjoyed the quality of our pieces in particular our knitwear. In regards however, to our fit of wide-leg trousers and the services you have had in-store, this is not the experience we want for our customers, and apologise for any disappointment this has caused you. We always appreciate feedback, therefore, in terms of fit and design, this has been forwarded to our design team, and we hope that you find your next in-store shopping experience better. If you have any further feedback or reviews you would like to provide us with, please feel free to contact us directly so we can look into this for you and assist accordingly. Kind Regards, Grace

“Stylish, quality clothing. Customer service is excellent, prompt delivery , returns are easy , uncomplicated and I have had no problems with refunds. I can certainly recommend Me and Em. An occasional discount would make Me and Em excellent!”

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand, the quality of our pieces, and the services we provide we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“Love your designs, colours and choices.”

Dear Anne, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“Unbelievably beautiful, flattering clothing and it's all incredible quality. I bought three pairs of trousers and so far have had them a month but imagine they will last many years. The packaging is elegant and recyclable and dispatch/delivery was prompt. The only thing I would love to see is petite sizing - I'm 5'3 and had to shorten the trousers considerably. It would be great to have options for petite/tall so that there isn't an additional cost to get the fit right.”

Dear Camilla, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! In regards however to our fit and sizing, this feedback has since been passed over to our design team and we thank you for your review. If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“Quality stylish clothing, classic yet contemporary blend. Love the never ending sale! Please add a wish list to the site so I can save my favourites A++++”

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! Regarding a 'wish list' being added to our website, this is something we are soon hopefully implementing, however, we thank you for your feedback and will have this passed over to our tech team. If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“Beautiful stylish clothes that are generously cut for a perfect fit every time. Wonderful that on the whole, the shops carry all sizes and the mail order service is extremely efficient. Enjoy being able to see what is on offer with the look book and website before shopping.”

Dear Customer, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you are loving our brand, the quality of our pieces, and the services we provide, online and in stores, we look forward to you shopping with us again! If you have any queries, please get in touch directly. Kind Regards, Grace

“I’ve been buying ME&EM clothes for quite a while and they always make me feel confident, cool and stylish. I get excited every month to see what’s coming up, and I never tire of their styles. The clothes always feel current, and yet I have tops and pieces that have seen me through years and still look good. Probably my favourite shop and I love everything they do.”

Dear Caroline, Thank you for leaving your review with us. We are thrilled to hear you are loving our brand's style and the quality of our pieces, we look forward to you shopping with us again. If you have any concerns or queries, please get in touch directly so I can further assist. Kind Regards, Grace

“Well done, timeless and classic pieces. Foundations of capsule wardrobe. Some trendy pieces too. Speedy delivery and easy to return. I have never returned because I didn't like a piece just because of sizing (I tend to order 2 sizes to see which one fits better).”

Dear Joanna, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand the style and quality of our pieces, and the services we provide, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“Always great quality, a trusted brand who cares about customer service. I’m never worried about a speculative purchase as I trust you will deal with returns. Sadly, the trousers are often too long for me, (I’m 5 ft 6 and don’t want them dragging on the floor like a teenager) but by including the models height in the photo descriptions I can work out which ones to purchase. The quality of the fabric and cut is excellent, and the clothes last. Being middle aged please can you go back to always having a selection of dresses that are not fitted/ elastic waist or with cutouts around the waist but with the style you used to make with the simple tie waist band. MeandEm is a great brand, I enjoy shopping with you and have lots of your clothes.”

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! In regards to fit and style, we always appreciate customer feedback, this will be passed over to our design team. If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“Beautiful clothes distinguished by classic design elevated by a great edge. I’ve bought from you for several years, love visiting your London stores and the brand has become a staple in my wardrobe. Having moved to Cornwall I now rely on your delivery services but wish you would look into your express courier choices. My last few next day orders have either arrived with damaged packaging, late - or even not at all !”

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been such a loyal customer and that you have continued to love the brand and the quality of our pieces, we look forward to you shopping with us again! In regards to your order and our chosen couriers, this is not the service we pride ourselves in, therefore, if you ever have a negative experience, please get in touch directly so we further assist. Kind Regards, Grace

“Once I started wearing your carefully crafted dresses with all their glorious tailoring, other makes don’t match up. The dress bar has been set so high when I shop now. It’s all in the detail.”

Dear Tracy, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“I don’t enjoy shopping at the Marylebone store. The service is perfunctory at best, I prefer shopping on line. I love the dresses so much and have purchased several. The blouses and shirts generally lack the quality and I prefer the fabrics at Zadig. I can’t wear the trousers as they are far too long - I’m 5” 7 - certain dress styles you should drop a size, sadly Me & Em rarely recommend you do so.”

Dear Customer, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you have been satisfied with our online services and we look forward to you shopping with us again. In regards however, to the issues you have had through our instore experience and the quality of our prices, this is not how we want our customers to feel, and apologise for any inconvenience and disappointment this has caused you. Please feel free to contact us directly so we can further look into this for you. Kind Regards, Grace

“Beautiful clothes , well made and a bit different. Easy ordering and returns. Love this company.”

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand, the quality of our pieces, and the services we provide we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

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ME+EM is rated 4.5 based on 654 reviews