ME+EM Reviews

Name: ME+EM
Address: WestWorks, White City Place, Wood Lane, London, London Borough of Hammersmith and Fulham
Rating: 4.48

4.5 Rating 788 Reviews

88 %

of reviewers recommend ME+EM

4.5

Based on 788 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

Write Your review

Tell us how ME+EM made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Being in the US, I find the quality of our clothing to be poor. me+em has quality clothing with classic cuts, lovely color ways and elegant styles. Deliveries and returns are easy. Refunds are a bit hard to follow as the process is a bit lengthy.”

Helpful Report

Hi there, Thank you for taking the time to leave your lovely review. We will also be updating our returns procedure in the coming months so that the refund timeframe will be faster. We look forward to you ordering with us again soon. Kind regards, Megan, ME+EM Customer Care Team

“Your clothing is beautiful and unusual, and is of exceptional quality. I tend to buy your fall/winter items, as your pricing for summer/lighter pieces is quite high considering their use. Your sizing is a bit inconsistent, so I often need to buy two sizes and return the one that doesn’t work. Returns are easy enough, although living in the US it takes a long while for the process to be completed and for refunds to come through. I’ve also had the very exasperating experience or items going on sale after purchase but before I even receive them, and having to re-order at the lower price, then return the originally priced items because you do not give price adjustments. This is annoying and seems so inefficient. Otherwise, a beautiful brand. I wish there was a brick and mortar store closer to me in LA!”

Helpful Report

Hi there, Thank you very much for taking the time to leave your review. We value our customers' feedback, especially when it comes to product development and business improvements. Your comments will be passed to the correct team for consideration. We look forward to you shopping with us again soon! Kind regards, Megan, ME+EM Customer Care Team

“Pretty much everything I would consider ‘nice’ in my wardrobe is Me and Em. It just fits me. The style, the sizing and every single item lasts. I’m still wearing dresses I bought in 2019 and they are perfect. So pleased to be able get clothes from home here. Just wish you would open a shop in Orlando! Well maybe that would be dangerous…”

Helpful Report

Dear Danielle, Thank you for taking the time to leave such a wonderful review. We are thrilled to know that you have been enjoying your ME+EM wardrobe for years and we look forward to you shopping with us again soon! Kind regards, Megan, ME+EM Customer Care Team

“I ordered 2 Outfits for Royal Ascot, returned one and kept the Green Silk Opened Shoulder Dress, tried it on and loved it straight away, but what I hadnt noticed at the time that there was a small cut in the material at the front, I went to press the dress on the day of the races and noticed the whole, we were staying in Windsor and didnt have a 2nd option to wear, so in such a panic as you can imagine, I rang the customer support as soon as they opened at 8.30am and spoke to a very kind lady Emma, who helped and agreed I could wear the dress and still return it after Royal Ascot, which I was truly grateful, then I sent it back on Monday and sent Emma a copy of the return note and the refund was in my account the very next day, this was the first time I had ordered from ME & EM and after this amazing customer service I will be placing another order very soon. Thank you Again”

Helpful Report

Dear Lorraine, Thank you for taking the time to leave your wonderful review regarding the customer service you received after a disappointing first experience shopping with us. I'm very pleased that we could resolve this for you so quickly and I will make sure this feedback gets passed to Emma and the rest of the team. We hope that you had a wonderful time at Royal Ascot and look forward to you shopping with us again! Kind regards, Megan, ME+EM Customer Care Team

“I am happy with ME+EM. I always find something that I like in every collection, unfortunately I can’t often afford them as the price tag is a little bit higher than I would like it to be! Saying that I bought several things from you in the last couple of years, some of which I had to return because I still find your sizing a little bit odd. I think some tops are too short and some dresses are too big than the usual Uk size and same goes with the trousers. I now know I need to downsize when I order from you and that’s ok! Returns and deliveries have always been fast and easy. I like your brand and I hope the quality of clothes will last...time will tell!”

Helpful Report

Dear Daniela, Thank you for taking the time to leave your review. We are pleased that you love the product offering and will certainly pass your feedback regarding fit to our design team for consideration. We look forward to you shopping with us again soon! Kind regards, Megan, ME+EM Customer Care Team

“First time I purchase ME & EM items, and they're exactly what I expected : top quality material, comfortable, extremely well-cut and have that extra touch of sophistication to them, even in casual clothes. Will definitely be on the lookout for their forthcoming collections!”

Helpful Report

Dear Sara, Thank you for taking the time to leave such a lovely review. We are so pleased to hear how you feel about the brand and look forward to you shopping with us again soon! Kind regards, Megan, ME+EM Customer Care Team

“I live in Adelaide South Australia and have ordered on line several items of clothing and they come beautifully presented and take a few days to arrive. I just love the quality of the products”

Helpful Report

Hi there, Thank you for taking the time to leave a wonderful review. We're so pleased you are happy with the quality and service and look forward to you shopping with us again soon. Kind regards, Megan, ME+EM Customer Care Team

“I have been a huge fan of Me+EM for a few years. I love the style and quality they provide. However, I have always struggled with the length of the sleeves and trousers.... I'm 5"7 so not particularly short. I almost always have to adjust the trousers, but sadly I hardly ever succeed with long sleeve tops as the beautiful detailing is usually at the cuff, which I would have to cut off. I agree with other reviewers, that recently the sizing and some of the fabrics have not been up to the usual standard. Happy days is to see a VIP preview message in my inbox.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review! We are so happy to hear that you are a fan of our collections! We have been taking on customer feedback in catering for the petite customer, and have recently released more items in shorter lengths, of which you can find by searching 'short length' on our website https://www.meandem.com/search?q=short%20length We have also made a lot of our sleeves adjustable by having elasticated features at the cuffs, and elasticated features on some blouses part way up the arm, so this can be lifted without affecting the look of the garment. I will pass your feedback on to our design team, and we thank you again for this! If you have any queries, please don't hesitate to contact us at enquiries@meandem.com Kind regards, Claire ME+EM Customer Care

“Fast efficient service, garments are of excellent quality and style and any returns are processed quickly.”

Helpful Report

Hi there, Thank you for taking the time to leave your review. We are thrilled you have been happy with your experience with ME+EM and look forward to you shopping with us again soon! Kind regards, Megan, ME+EM Customer Care Team

“I bought two dresses, both fit so well. I love materials, feminine design althought I would prefer more minimalist peaces. But somehow I like what you do and enjoy it. The services connected with all the purchase process are reliable and fast. Thank you.”

Helpful Report

Dear Petra, Thank you for taking the time to leave such a lovely review. We are so pleased that you are happy with your dresses and we will happily pass on your feedback to our Designers. We look forward to you shopping with us again soon! Kind regards, Megan, ME+EM Customer Care Team

“I love the quality of everything I have bought. Beautifully made and great fabrics. Although I am in Australia, delivery is very prompt, and the only time I had to return a garment because of fit, it was very easy and straightforward. I love everything you do and the way you fit it. Thank you”

Helpful Report

Dear Cheryl, Thank you for taking the time to leave such a lovely review. We are so pleased to hear how you feel about the brand and the returns process and look forward to you shopping with us again soon! Kind regards, Megan, ME+EM Customer Care Team

“High quality clothing and beautiful designs. Delivered promptly and packaged beautifully. Whenever I wear ME + EM I am always complemented. I have shopped a good few times now and still delighted with all my pieces. Going forward would like to see more choice of leg lengths for trousers and jumpsuits.”

Helpful Report

Dear Samantha, Thank you for taking the time to leave your wonderful feedback. We are so pleased to hear that you enjoy wearing so many pieces - we are sure you look fabulous in everything! We'll pass your comments about the leg lengths to our design team for consideration in future collections. Kind regards, Megan, ME+EM Customer Care Team

“Prices match the high quality of clothes, good service, and fast delivery. Returns and refund are exactly as prescribed on website. I very much like the detailed description and photos of any item. The dresses are my favorite to look forward to receiving as they exactly fit my style and size.”

Helpful Report

Dear Susann, Thank you for taking the time to leave your review - we are thrilled to hear that you are pleased with the products and service you receive. We look forward to you shopping with us again! Kind regards, Megan

“Hi I am normally a huge fan - this time not so much. I used Harper for the first time. The fabric used were very heavy and 'stiff' (cheesecloth /dress) very surprised as the fabric felt it had a 'coat of chemicals' on top. I did spend on trousers, tops and cashmere though, however decided to return some of it and I must say the cashmere was the better of the lot although quickly lost its shape. So all in all not very thrilled and feel I spent money at the wrong place - tried to return but you make it so very difficult I gave up in the end. Hugely disappointed. (I had a return note but no money)”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review. We are disappointed to hear that some of your ME+EM pieces from your Harper delivery arrived in this condition. This is far from the level of service we normally pride ourselves on, so please accept our sincerest apologies for this. We are also disappointed to hear that some of the items you purchased, especially the cashmere are not suitable and you had to return them for a refund. Please note refunds can take up to 5 working days to appear in your account due to bank processing times. If you could please contact enquiries@meandem.com with your order number and my name 'Christina' as a reference we can look into this accordingly for you. Kind Regards, Christina ME+EM Customer Care

“Overall I think ME&EM is a great brand. There is something special about the clothes and I love wearing them. Delivery is always very quick and returns where necessary are too. Love the fact that there are lots of colours in the collections. One thing for consideration is the length of the trousers - I know its a trend to have long trousers but given the height of the models and the trousers are to the floor on them it does put me off ordering them as I dont want the hassle of having to adjust them. Other than that I love the brand.”

Helpful Report

Dear Victoria, Thank you for taking the time to leave your honest feedback. We are pleased to hear that generally you love the brand, and we will pass your comments regarding the trouser lengths to our design team. We have begun to offer trousers in a regular and short length to cater to different heights and hope to take this further and give these options across most styles in the near future. Kind regards, Megan

“I have been wearing your clothes since your launch and have been incredibly happy with them, until recently. Prior to the last 12 months I would unquestionably given you five stars. However, I am pretty certain that you have changed manufacturers, as the sizing is completely off from where it has been for all of the previous years. It’s really frustrating. I love your clothes and accessories, and in the main they are of exceptional quality. But the sizing and the continued manufacture of clothes that need to be altered if you are not a tall woman, is an ongoing frustration. Yet I say this as a woman whose wardrobe almost solely consists of your clothes.”

Helpful Report

I am thrilled to hear you have been such a loyal customer of ours over the years and that you have been previously satisfied with the cut and quality of our pieces, we look forward to you shopping with us again. Regarding your feedback on our sizing, this has been passed over to our design team for consideration in future collections. If you ever have any queries or concerns, please get in touch directly so we can further assist. Kind Regards, Megan

“Elegant stylish beautifully made Excellent service. Delivery brilliant. Quick refunds...what's not to like 👍💯😃”

Helpful Report

Dear Jackie, Thank you for taking the time to leave your lovely review - we are thrilled to hear that you love to shop with us and will pass your feedback on to the wider teams! Kind regards, Megan

“I just love the Me and Em brand, living in Dorset I only buy online, I tend to order a few pieces then select my favourites which can be hard, I love the classic but unique style’s, sizing is great, I’ve had to order a few bigger sizes on a few pieces, I am size 10 but 32FF bust so depends on cut, I look forward every month what’s new, delivery is usually quick, packaging great, returns easy, I take to my nearest post office, refund takes about 10 days.”

Helpful Report

Dear Karen, Thank you for taking the time to leave such a wonderful review! We are so pleased that you love the brand and have had such a positive experience when shopping online. We look forward to you shopping with us again. Kind regards, Megan

“Clothes are always lovely to wear and make me feel fantastic. Easy to wear, beautiful fabric, stylish. Designs are a little different to what you find elsewhere, and the quality of fabric and product is excellent. I love this brand. Clothes are not made in large numbers . Returns are easy too.”

Helpful Report

Dear Karen, Thank you for taking the time to leave your lovely feedback. We are thrilled to hear that you love the brand and that the clothes make you feel good as this is exactly what we want for our customers! We look forward to you shopping with us again in the future. Kind regards, Megan

“Me+Em is my go to brand for new clothes. Reliably good quality, the styling has gradually pushed me into being a bit more adventurous, particularly when it comes to clothes I wear at work. There was a time when I’d have never worn a long dress to work, but why not - they look good and are comfortable and I completely love wearing them. Delivery is efficient and the U.K. return process couldn’t be easier.”

Helpful Report

Dear Victoria, Thank you for taking the time to leave your lovely feedback - we are thrilled to hear that you have been encouraged to step out of your comfort zone and try new styles. We're pleased that you find the delivery and return process easy to navigate and look forward to you shopping again with us in the future. Kind regards, Megan

ME+EM is rated 4.5 based on 788 reviews