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ME+EM Reviews

4.5 Rating 654 Reviews

87 %

of reviewers recommend ME+EM

Company Reviews

4.5

Based on 654 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

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“Hi, I really like the quality of you products and this makes the high price point worth it. Delivery is good but the returns process is very poor - it takes absolutely ages to get a refund. It puts me off purchasing more items. Also, I am 5' 6" in height which is not short, nor particularly tall. I find it odd that even 'short' trousers are too long. With most other brands regular or short is fine. Again, this is a reason for me not to purchase trousers in a style where shortening them will affect the style (ie those with a wide flare at the bottom). Even a good dressmaker will not get a finished result as good as the original.”

Dear Margaret, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you are loving our pieces and the quality of our items, we look forward to you shopping with us again. In regards however, to the experience, you have had with our return process and the fit of your trousers, this is not the experience we want for our customers and apologise for any inconvenience this has caused you. Please get in touch with us directly so we can further assist you with this. Kind Regards, Grace

“The clothes I have purchased are uniformly well made with exceptionally good detailing and beautiful fabrics. Fortunately, the size profiles seem made for me, so the fit are perfect without alterations. Prices are, for me, at the upper end of what I spend, but given the quality and fit, I'm satisfied that the clothes are going to go the distance. I have had no customer service issues. The packaging has worked well for me--no issues with the black boxes. I've returned only one item, and I will agree that other companies have sleeker return systems--the ones where the items are inspected at point of return are especially nice, because the refund arrives within a day. ME+EM's refund turn around could be quicker, but it's not unusually extended in my experience.”

Dear Leslie, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“Love your clothes and service is great too.”

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand, the quality of our pieces, and the services we provide, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“Exquisitely tailored, top quality fabrics, at-the-moment fashionable. Receiving many compliments especially for my jackets.”

Dear Angelica, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you are loving our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any concerns or queries, please get in touch directly so we can further assist. Kind Regards, Grace

“Your service is outstanding. Very knowledgeable and helpful telephone support. The clothing is beautiful. Keep it up.”

Dear Customer, Thank you for taking the time to leave your review with us. We are very happy to hear you have only had positive experiences with the customer services we provide and that you are enjoying the quality of our brand, we look forward to you shopping with us again! If however, you have any concerns or queries, please get in touch with us directly so we can further assist. Kind Regards, Grace

“Wow. Several years ago I stumbled across Me +Em. I only wish it were sooner. Beautifully made and styled. Fantastic for work and down time and formal. Thankfully you have finally arrived in a brick and mortar US store.”

Dear Customer, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you have been such a loyal customer over the past seven years, and that you have continued to love our brand and quality, we look forward to you shopping with us again. Please get in touch if you have any concerns or queries so we can further assist. Kind Regards, Grace

“I keep coming back because I think the quality of the garments is good - the cut, the material, the styling. The price is at the high end of what id usually spend, but knowing the quality reflects this is positive. Delivery is prompt, no quibble refunds.”

Dear Customer, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you have been loving our brand, the quality of our pieces, and the services we provide, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“I love the quality for the price, but sizing varies so much, particularly in blouses. I have called frequently and the people I’ve spoken to are delightful and helpful, with only one exception. I also love receiving the catalog, but have not for several months. I would really like to start receiving again. Thank you! Audrey Lewis 3539 S 104 St Omaha, NE 68124”

Dear Audry, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you are loving the quality of our brand and the services we provide. However, disappointed that you have had issues regarding our sizing and our monthly lookbook mailing list, this is not how we want our customers to feel, and apologise for any inconvenience this has caused you. In regards to sizing, please get in touch with us directly via our helpline, live chat, or email so we can further advise in regards to product fit. As for your mailing list, I have had your address escalated to our data team to have this re-added, you will begin receiving this shortly, please note we do have a lead time of 6 weeks. Thank you for your patience and understanding. Kind Regards, Grace

“Love the style and quality of the clothes. Wish they would make some of there tops longer. Otherwise there clothes are beautiful.”

Dear JHS, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! In regards however to your feedback regarding longer tops, I can confirm that this has since been passed over to our design team. If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“The quality and fit is exactly what I’m looking for. The refined details make your pieces just that much different then what I can find locally. Materials are fantastic. Just need to beable to afford the pieces I have in my cart.”

Dear Customer, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you are loving our brand and the quality of our pieces, we look forward to you shopping with us again! In regards to our pricing, this feedback will be passed over. If you have any other queries or concerns, please get in touch so we can further assist. Kind regards, Grace

“Return was easy, paperless, original box design allowed it to seal back closed on its own, and I hit the post office with online! Easy peasy!”

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been satisfied with our services and that you could return your goods for a refund with ease. If you have any queries or concerns in the future, please don't hesitate to get in touch so we can further assist. Kind Regards, Grace

“I can always find something, that I like. You make beautiful clothing.”

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“As a US customer, delivery is fast but the return/refund process is absolutely brutal. And because I can’t try on in a store, ordering online makes sizing, style, colors, etc., it is difficult to be sure it all works out to keep. The refund process definitely deters me from placing future orders.”

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you are satisfied with our delivery time frame for you to receive your goods, however, disappointed that your returned orders have taken longer than they should to be processed, this is not the service we pride ourselves in, and apologise for any inconvenience caused in this matter. I have tried locating your account, however, am struggling to do so without your details, therefore, please can you contact us directly via email, live chat, or our helpline so we can further investigate this, I look forward to your reply. Thank you for your patience in this matter. Kind Regards, Grace

“I have experienced the mission - that a great deal of thought goes into each piece. At the price point, it needs to be worth it - something I will wear forever. However oddly not much thought has gone into the black boxes used to ship. They fall apart! 100% of the time. I recommend investing in boxes that are more durable.”

Dear Jane, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you have been enjoying your recent purchases and the quality of our pieces, we look forward to you shopping with us again! Regarding however, our outer packaging, this is not the service or experience we want for our customers, and apologise for any inconvenience this has caused you, please get in touch with us directly so we can further look into this for you. Kind Regards, Grace

“Clothing design and quality is great but it is very pricy in comparison to competitors. Don’t like the $15 shipping cost. Don’t like that I have to pay for some garments to be returned. Also, the tags on clothing are harsh and irritate my skin.”

Dear IG, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! However, regarding your feedback about our pricing, and tags irritating your skin, this is not the experience we want for our customers, therefore, please get in touch with us directly so we can further assist you with this. As for our returns, please note that all returns are free to do so, if processed using our free returns service, if any assistance is needed, please let us know so we can help. Kind Regards, Grace

“I am a regular customer of ME+EM and I love the products. High quality for a fair price with new styles being regularly released.”

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“I bought pants and a jacket because they were a suit. The fabric is a beautiful colour and lovely quality. The fit is a bit snug and could certainly be a little more generous. After making the purchases I received an email telling me that the pants were not available (which means the website was incorrect) and I received a refund but I was left with half a suit. I engaged in an email conversation about my situation and asked to be informed when the pants became available again but my request was ignored. Three months after my original purchase the pants were advertised again. There is a lot of opportunity in my experience for improved customer service.”

Dear SB, Thank you for taking the time to leave your review with us. I am thrilled to hear you have enjoyed the quality of your recent order, however disappointed to hear you have had issues regarding your fit and your pants being out of stock. This is not the experience we want for our customers, and apologise for the inconvenience caused in this matter. Unfortunately, with items that are out of stock, customers will not be notified until this has passed our waiting period to see if this item is re-stocked and therefore, fulfilled as a successful order, if this does not happen accordingly, a refund and email explanation is sent instead, I am sorry that this happened in regards to your recent order, and apologise for any disappointment this has caused you. I have tried to locate your email address, however, am struggling to do so with the lack of information, therefore, if you still have unanswered queries, please get in touch with us directly via email, live chat, or our helpline so we can have your issue amended as quickly as possible. Thank you for your patience and understanding. Kind Regards, Grace

“There is an ease of ordering with ME+EM and the selection and the quality of the clothing is well worth the price. Elevated style is what I like best about this line! Just wish they had a store in NYC! Keep up the good work!”

Dear Lee, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! Please note that we have recently opened our first store in NYC and will be opening two more over the next couple of months, our store contact details and address's are linked for you below to follow: https://www.meandem.com/stores If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“Classic dresses in great fabrics at affordable prices.”

Dear Pat, Thank you for taking the time to leave your positive feedback with us. We are thrilled to hear you love the quality of our pieces and the pricing of our goods, we look forward to you shopping with us again! If however, you experience any concerns or have any queries, please get in touch directly so I can further assist. Kind Regards, Grace

“Love the colour combinations, style and cut of the clothes. I order online and find the sizing very consistent which means I never have to return items due to fit. The online shopping is very easy to use and inspiring, making it far too easy to buy loads of fabulous outfits! The addition of a “wish list” function would ideal.”

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand, the quality of our pieces, and the services we provide, we look forward to you shopping with us again! In regards to a 'wish list' function, this is something we hope will be implemented on our website shortly, however, this feedback will be passed on accordingly. If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

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ME+EM is rated 4.5 based on 654 reviews