Hi, I really like the quality of you products and this makes the high price point worth it. Delivery is good but the returns process is very poor - it takes absolutely ages to get a refund. It puts me off purchasing more items. Also, I am 5' 6" in height which is not short, nor particularly tall. I find it odd that even 'short' trousers are too long. With most other brands regular or short is fine. Again, this is a reason for me not to purchase trousers in a style where shortening them will affect the style (ie those with a wide flare at the bottom). Even a good dressmaker will not get a finished result as good as the original.