The clothes I have purchased are uniformly well made with exceptionally good detailing and beautiful fabrics. Fortunately, the size profiles seem made for me, so the fit are perfect without alterations. Prices are, for me, at the upper end of what I spend, but given the quality and fit, I'm satisfied that the clothes are going to go the distance. I have had no customer service issues. The packaging has worked well for me--no issues with the black boxes. I've returned only one item, and I will agree that other companies have sleeker return systems--the ones where the items are inspected at point of return are especially nice, because the refund arrives within a day. ME+EM's refund turn around could be quicker, but it's not unusually extended in my experience.