Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.15

4.2 Rating 2,038 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.2

Based on 2,038 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

Write Your review

Tell us how Mazuma Mobile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 5 star review on 4th March 2023

George C Thompson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mazuma made it very easy to complete the sale of my phone , the postage pack was excellent and your staff were friendly and helpful ... I would highly recommend”

Helpful Report

Posted 4 years ago

Good morning Patricia, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Amazing service. As soon as my phone arrived I was kept in constant contact about the whole process . That evening my money was paid in my bank. Totally professional. I would definitely use them again and recommend them .”

Helpful Report

Posted 4 years ago

Good morning Lucia, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 4 years ago

“I mistakenly put details of phone as iPhone 8 when it was actually an iPhone 8 Plus and it wasn’t mentioned your end when it arrived and you preceded to pay for the 8 not 8 plus without contacting me to discuss?? If the condition wasn’t as I said you would’ve been straight onto me? I would appreciate a reply?”

Helpful Report

Posted 4 years ago

Good morning Kenny, Thank you for your review, Please contact one of our members of staff to get this resolved for you, you can do this via custoemrservices@mazumamobile.com or calling 0345 872 3000 Kind regards

Posted 4 years ago

“Quick and easy to complete the whole transaction from start to finish will use again”

Helpful Report

Posted 4 years ago

Good morning Kirsten, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Excellent service. Posted my phone and received the price quoted on the day they received my phone. Highly recommended”

Helpful Report

Posted 4 years ago

Good morning Sarah, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 4 years ago

“Great service from start to finish. The customer service team were very helpful and kept me up to date throughout”

Helpful Report

Posted 4 years ago

Good morning Brian, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Super fast service from beginning to end, send special delivery on the Tuesday had the money by Wednesday afternoon”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“very quick response. emails all the way through the process and money paid into bank within hours of checking my phone”

Helpful Report

Posted 4 years ago

Good afternoon Lorraine, Thank you for your review, we are really happy to hear of your experience with Mazuma, we appreciate the positive comments Kind regards Mazuma

Posted 4 years ago

“Brilliant service, delivery and payment swift and easy highly recoy”

Helpful Report

Posted 4 years ago

Good afternoon Vivien, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Quickly dealt with and paid for phone”

Helpful Report

Posted 4 years ago

Good afternoon Emma, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Great service and quick turnaround”

Helpful Report

Posted 4 years ago

Good afternoon Paul, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Speedy transaction. Thank you.”

Helpful Report

Posted 4 years ago

Good morning Munyaradzi, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Excellent service”

Helpful Report

Posted 4 years ago

Good morning Dominic, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“No complaints. Would definitely use again in the future.”

Helpful Report

Posted 4 years ago

Good morning Andrea, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Very pleased with the delivery/payment method. Worked just as described. They offered the best price and paid what they offered.”

Helpful Report

Posted 4 years ago

Good afternoon Kevin, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Excellent service would recommend to others”

Helpful Report

Posted 4 years ago

Good afternoon Nicola, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 4 years ago

“Very straight forward transaction. Very good customer service.”

Helpful Report

Posted 4 years ago

Good afternoon Dipak, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Very fast service, money paid straight away . Thank You Mazuma”

Helpful Report

Posted 4 years ago

Good morning Sue, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Very impressive system. Always kept up to date with the progress. Would definitely recommend to anyone selling a phone. Very please with the whole experience.”

Helpful Report

Posted 4 years ago

Good morning Alan, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 4 years ago

“Sent pack out very quick, reviewed device very quick and bank transfer within a few hours. Great service thank you.”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your review, we are really happy to hear of your experience with Mazuma, we appreciate the positive comments Kind regards Mazuma

Posted 4 years ago

Mazuma Mobile is rated 4.2 based on 2,038 reviews